KC Creations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed the above claim on 1/15/16.  I accepted a resolution on 2/18/16 and sent over the documentation that Wheaton had asked of me that same day as well.  To date, I haven’t received or heard anything from them and my belongings sent to Weathersby Guild have been in their possession since 2/6/16.  It should not take this long for them to resolve these issues.  They are in default of our agreement.   Please let me know how to proceed.   Thank you, [redacted]

Upon receipt of the copy of your complaint, the claim file was reviewed. The repair firm that inspected the damaged items reported to Wheaton that the damage being claimed to the dining room table leaf is not transit related damage. There is no point of impact to indicate that there was any mishandling while in transit. According to the inspection report this appears to be a factory defect of the item and not a result of the relocation. We understand that you are not happy with our position. If you wish to obtain a second opinion and submit that for consideration I will be happy to review any additional information that you can provide to support your claim. In response to the claim for the ladder bookshelf, please provide a copy of your receipt for the replacement shelf and we will consider that amount. You had filed for an amount claimed of $50.00 so that is what was offered to you in our previous settlement. In response to your comments regarding the delay in delivery, the agreed delivery spread outlined on the estimate/order for service and the bill of lading was February 9, 2015 through February 14, 2015. Our records indicate that the majority of your shipment delivered on February 14, 2015. Although our delivery was within the agreed upon spread, our customer service department did agree to reimburse you for an air mattress. A check was issued to you in the amount of $144.50. Dr. Sampson please accept my sincere apologies for any inconvenience you experienced during your relocation with Wheaton World Wide Moving. Once I have received the additional information from you we will be in a position to conclude your claim.Sincerely,Kathy Kendall Director Claims & Consumer Affairs Wheaton World Wide Moving Bekins Van Lines, Inc. I Clark & Reid

Your complaint filed with the Revdex.com (ID [redacted]) has been received and we have reviewed the documentation in your relocation file. On behalf of Wheaton World Wide Moving, please accept our apologies that you experienced any difficulties with your relocation. Due to the fact that...

your shipment was delivered 7 days late, the total bill for your relocation was reduced by $1,050.00. In addition, the remaining balance due of $610.58 will not be pursued and your account is paid in full. Again, please accept our apologies for the inconvenience that you experienced during your relocation.

Your most recent dispute has been received from the Revdex.com website.  I have attached copies of your bill of lading and the worksheet that I had prepared outlining the difference between the estimate and the actual charges. The bill of lading clearly states Final Charges Subject to Audit.  There is nothing on the bill of lading that indicates that all charges were paid in full since all charges are subject to audit once the relocation has been concluded.  All paperwork is sent to our corporate office here in Indianapolis so that our accounting department can complete the audit.  This process was outlined in my February 9, 2016 letter of explanation. I regret that you remain dissatisfied with our service and the responses that you have received from Wheaton World Wide Moving.  Wheaton has outlined our position and responded to all of your inquiries.  The claim has been closed and no further considerations will be forthcoming. Sincerely, Kathy K[redacted] Kathy K[redacted] Director, Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc. |Clark & Reid

Dear Revdex.comAttached are copies of correspondence between the customer and Wheaton.  The claim for the deductible was denied since there is nothing to confirm that the damage to the residence was caused by Wheaton personnel.  Mr. [redacted] sent me an email on April 26th with...

an offer of settlement.  I agreed to his offer and in good faith issued the check he requested with the understanding that he would be dropping the claim for the deductible.  We see no reason to agree to this and have again denied liability. If you need anything else please advise.  Kathy K[redacted], Director of Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc. | Clark & Reid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I respectfully disagree there is no documentation stating no cartons were missing at the time of delivery.  I have previously supplied to Wheaton copies of their "bingo sheet" which clearly show the missing carton was not checked off as delivered.  There was no other means to document a shortage at the time of delivery as cartons were spread throughout the house.  While I appreciate the recognition of the damaged items, the missing cart still has not been addressed.The customer service aspect of this has not been addressed either.  I have left 3 voicemails and 2 emails to the supervisor of the adjustors and she has not even acknowledge receipt of any correspondence.  this is a pattern for this organization as the original adjustor operated in a similar fashion, issuing settlement letter without prior discussion or acknowledgement of acceptance.I still request additional settlement for my items that were not delivered.   
Regards,
[redacted]

Dear Ms. [redacted]:   Your complaint filed with the Revdex.com (ID [redacted]) has been received and a copy was forwarded to my attention for review and response. I have reviewed the relocation documents associated with your move from Minooka, IL to Pompano Beach, FL, including the...

correspondence related to your claim for damage.   My apologies for not responding sooner to your Revdex.com complaint. However, our Director of Claims, and our legal counsel have both been working with you and your husband to reach a settlement with you. As you are aware, the payment dispute that you filed with American Express for your relocation charges was resolved on August 3, 2016.   As of August 16, 2016, Wheaton Van Lines has issued a total of $2,250.00 to you as follows:                  $1,750.00 (check #’s [redacted] and [redacted]) in compensation for cargo damage                $500.00 as a credit to your American Express card for inconvenience   Please accept our apologies that you experienced any difficulties with your relocation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have asked to be called back many times and they refuse to call me like I have asked, I sent make and model and approximant time I bought these, I have tried to send pictures but there are to many and to big to send. this is unacceptable to ignore the customer. people need fired if this is how they are treating the customer, they knew what I had as they had packed those items.
Regards,
[redacted]