K&D

Ms. [redacted], I apologize if I did not make myself clear in the last response.  All charges have been removed from your account and your $99.00 security deposit is being refunded.  Thank you. Toni [redacted]K&D Area Manager[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sent on behalf of K&D Regional Director:  As per our previous response, we are not aware of any open work orders from Ms. B[redacted] at this time. We have already attached all previous work orders that were called in or entered in through the Customer Portal by Ms. B[redacted] , which showed they were completed.  If she has any outstanding issues, she is to contact the Property and communicate what her maintenance needs are.  The Property Manager has reached out to her several times attempting to gather information from her, and has to date received no response. Ms. B[redacted] is well aware that she can enter a work order online so that our Maintenance Department is able to start repairs that she needs.  Again, she is responsible for contacting the Illuminating Company to rectify her electrical billing issues.  A representative from their company is able to come out and access meters at anytime. This is not something that is handled by the landlord. At this point we are awaiting information from Ms. B[redacted] regarding any outstanding maintenance items so that we are able to complete any repairs necessary.

Per the Area Manager, this resident put his 60 days' notice to vacate and then he decided he wanted to stay in at Edgewater on a 6 month lease.  We will not be removing the 60 days' notice and will not allow him to stay under a 6 month lease.  I am responding to him that we cannot remove...

his notice and have actively begun marketing this unit for re-rent.

(The following was copy/paste by Revdex.com staff - [redacted])[redacted]September 29, 2017 Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 Attn: [redacted], Trade Assistant REGARDING: Complaint submitted on 9/16/17 by [redacted] (Reserve) ID [redacted] To whom it may...

concern: After discussing the issue with our Area Manager, Property Manager and Leasing Manager, we would like to provide the following response. Our Leasing Manager reached out to Mr. [redacted] directly. He had a conversation with this applicant and informed him that the deposit was refunded and gave our deepest regrets that this happened the way that it did. Here is the communication that was sent to Mr. [redacted], we're sincerely sorry for this miscommunication. Our team believes it's important to provide all current and prospective residents with accurate information. The amount of a security deposit is always based upon the results of your credit application, equal to one month's rent. The deposit amount on our website for this particular studio suite was incorrect and has since been corrected. Due to this misunderstanding, we have refunded your $199.00 holding fee in full. if you'd like to discuss this concern further, please give us a call. Thank you. We believe we resolved this customer's complaint favorably. Regards, K&D Corporate Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since we moved to this property under false understanding, we should not be billed for anything. We did not stay in this unit for longer than one hour after finding the roaches and bugs which we were guaranteed were not an issue. We used no water. And barely used lighting. If we are being forced to pay K&D for their time in that unit, they should be paying us for wasting our time moving in, changing our schedule to move out, the money it took to Rent ANOTHER truck to move out on a Sunday, and the hardship of being homeless afterwards. We still have not recovered from this ordeal and now they would like to bill us as if we inconvenienced them. Your leasing manager should pay for it because they are the ones who lied. Please remove the debt from our name, as we try to move on from this situation.
Regards,
[redacted]

Per our Regional Director,  After researching Ms. L[redacted]s complaints the following has been found.  On January 7th there was a leak into Ms. L[redacted]s apartment from the above apartment causing paint/drywall damage and further resulted in her carpet and padding being wet.  The following...

day a contractor was sent to her apartment in order to have the carpet padding pulled and carpet blowers installed so that the carpet could be properly dried out.  A work order was entered for drywall/paint repair as well by the office and scheduled with our paint contractor.  The paint/drywall work was completed in Ms. L[redacted]s unit, however Ms. L[redacted] contacted us regarding paint splatter she found on her dining room table.  We did contact our paint contractor and inform them of her complaint so that they could work with her in order to remove the splatter from her table.  Ms. L[redacted] stated that after the splatter was removed there was wear and tear on her table from the removal process completed by the painter. Management informed her that if she feels her property has been damaged , she needs to contact the painting contractor directly when looking for compensation.  Regarding our responsibilities as her Landlord, all of our obligations have been met by completing the repairs needed in Ms. L[redacted]s apartment due to the water leak. The Property Manager and Customer Service representative have stayed in constant contact with Ms. L[redacted] each time she has contacted our offices. We  notated each communication in her resident activity.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The response letter does not address my issue. Yes my husband agreed to the apartment; however, we look for different things in an apartment. He would never have known to deny the apartment if the bathroom was not updated because I didn't stress that point since I was already told it was updated. Second of all he said that the management should have stressed to me that the not every unit is updated. Shameka assured me EVERY unit was updated and the only difference was tile COLOR. omdo have documentation of that.  Second, I understand pests may be an issue for your building but it has never been an issue anywhere we have lived. I have never seen a coachroach or a bed bug in my life except at a zoo. If this is an issue, they should have told us that. I also have documentation that Shameka assured me before we moved in that roaches and bed bugs (specifically) are NOT an issue. Even after we told her the issue, she said verbatim "I don't know how you would have roaches! We exterminated four times before you moved in. NOT THAG WE HAVE AN ISSUE WITH THAT OR ANYTHING." So I need my issues to be addresses because we moved in on false pretenses. We spent extra money on a moving truck the day fter we moved in... not to mention the money we have lost being homeless at the moment. I need resolve or else this will absolutely become a lawsuit. Not to mention the money we were recently charged for moving out. We only moved in under the assumption that the information we received from your management was true and it was not. We paid everything on time. Your people never had to hound us for money. Please don't make us hound you for ours. The day we received our rent check back, my husband signed a document to receive or security deposit back and was told that we would revive it back within ten days. That security deposit was subtracted from whatever money you charged us for moving there for two days and that is dishonest as well. Please resolve.
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - [redacted])[redacted]In response to Mr. [redacted]’s complaint there is no evidence of any gang violence that occurred on the premises.  Mr. [redacted] has given his notice to break his lease.  Due to Fair Housing laws, we are not at liberty to release Mr. [redacted]...

from his rental agreement without following the terms and conditions outlined in the rental agreement.  Never the less, we have released his unit located at 13 Georgetown Square for the 22nd of November, at which time Mr. [redacted]’s financial obligation will cease. His financial obligation will consist of the “re- rental” fee as outlined in the “Rental Agreement “of $200, as well as rent for the month of November, (excluding the 22nd thru the 30th), and any potential damages  to the unit other than normal wear and tear.  Under the circumstance of being given a short notice to break his lease we feel we have gone above and beyond to limit his liability by re-renting his suite to be occupied within the same month.