KDM Construction Ltd

We are sorry that [redacted] continues to have difficultySome confusion may exist regarding the selection process on our appThe agreement with manufacturers that promote their products on MobiSave specifies that rebate offers must be selected prior to purchase (no one likes to reward an action that has already occurred)After selecting the item the member shops at any storeAfter shopping they take a picture of their receiptNext the app asks them to select those selected products that are contained on the receipt they are about to submitFinally, the member presses submit and the app acknowledges a successful submission.In [redacted] earlier complaint her desired settlement was for payment of $for her purchase of ApplesWhile, in this case her purchase preceded her selecting the offer as detailed in our original response, we did pay her the desired amount via [redacted] transaction [redacted]

MobiSave is a fully automated system and only when there is a customer service issue is there human intervention which occurs less than 5% of the time The system is a closed loop and unable to collect information from any external source like the [redacted] Price Catcher systemThe app is available for Android as well as iPhone and works well on today's most affordable smartphonesWhile there is no record that we have agreed to pay [redacted] for her clementines we will credit her account $as we have multiple times in the past when our system has rejected her submissionWe thank [redacted] for her interest in MobiSave but have elected not to reactivate her membershipAs clearly stated in our Terms & Conditions "MobiSave LLC reserves the right in its sole discretion to restrict your use of the APP, the SITE or the SERVICE without notice for any reason whatsoeverWe wish her well

I have selected the offers ahead of time before buying I have read all their rules and still having trouble with them they advertise and then do not follow through with their rules so many others online have wrote and complained the same thing They need to revamp their software to make it more user friendlyAs for the buying apples, I have bought apples, several times and I bought the apples this time after the offer was activated, so it was perfectly legitimate claim Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are disaoppointed [redacted] was dissatisfied with our responseWe see that that he has become a trusted member of MobiSave and has as recently as today, had no problem with any submission since the time of his initial complaintWe will however provide the compensation that [redacted] believes he is due for his interest in helping to make MobiSave the best it can be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Yes after a lot of fighting for it, they finally paid the rebate Thanks [redacted] ***

We are very sorry for the trouble that *** experienced attempting to collect her earned rebateWe were able to successfully credit her *** account earlier this morning (see attached confirmation)Our system is dependent upon *** to pay our membersIt allows us to pay almost instantly
which is one of the primary attractions of the MobiSave systemWe make hundreds of thousands of *** payments each monthVery occasionally there is a problem with our member's *** set up which may be a system error or a human errorMobiSave is unable to investigate these problems because it is a private issue between *** and the user but usually these problems are easily resolvedUnfortunately *** seems to have been caught in the middleWe regret that we could not do more to assist her but our system only provides *** an email address (provide to us by the member at time of registration) and instructions to pay a specified amountContrary to *** opinion, we do care very much when things go wrong and make every effort to address every complaintBecause we earn nothing until our member is paid their rebate their is absolutely no benefit to withholding payment as is alleged

We are sorry that *** *** has experienced difficulty claiming her MobiSave rebateI immediately forwarded the case to our customer service departmentOur system shows that *** *** selected our rebate offer for $off any purchase of apples on 02/**/at 07:and submitted a receipt
for the purchase of apples from Walmart at 07:the same dayThe reason that her submission was rejected was because the apples were purchased on 01/**/at 14:Our FAQ section clearly specifies in the first paragraph that “offers must be selected before you check out” As to the question regarding how long offers are valid our FAQ’s state that member shopping carts are emptied of all saved items every Monday at 12:AM local time and new offers appearThese offers are valid until the next Monday when we again empty the cart and post the coming weeks offers.We have credited *** ***’s account for the amount in question and thank her for her continued interest in MobiSave

We are sorry that ** *** is unhappy with our serviceOur customer service log shows that she has contacted us on two occasions to report that her saved offers had been removed from her app before she could submit her receipt and collect her rebateHer first inquiry came at a time when we had
a bug that was effecting offer retention in the app and we were quick to compensate her for the lost rebateThat bug has since been resolvedIn this instance we believe that ** *** failed to submit her receipt before midnight on Sunday March **Our instructions clearly state that offers must be redeemed prior to midnight Sunday local time when they expireThat is why her subsequent request for payment was not honoredAs a sign of good faith we will compensate ** *** the $that she has requested but advise that in future she will need to submit prior to the offer expiration in order to receive compensation

Our Customer Service Manager has reviewed ** *** claimWe are sorry that she has had difficulty with obtaining her rebateBecause of her continued interest in MobiSave I have authorized $payment as requested however upon review we have found that ** *** selected the offer on the app
after she had already purchased the magazineIf you look at the image of our customer service rep’s screen you can see that the selection date was 6/*/11:47:AM and the time on the sales receipt is 6/*/09:17:AM, *hours later While we realize that some consumers are unhappy that our system requires that they select the item prior to purchase, the marketers that we serve insist on itThey are not interested in rewarding an event that has already taken placeBy requiring selection prior to purchase we provide a true incentive to purchase We hope that ** *** will continue to shop with MobiSave but in future we can only reward compliant submissions

Thank you for writing to usI very much appreciate the opportunity to respond to your letter and hope that this response will address and satisfy your concerns.As described in the complaint MobiSave is a free to use smartphone enabled coupon system that allows leading packaged goods manufacturers
to provide consumers with money saving offersWe serve both the manufacturers by responsibly delivering these offers to consumers and consumers by providing a free and easy way to select and redeem these offersOffers are typically "save $off any XXXXX 16oz size or larger"The system is relatively simpleMembers select from a list of product specific rebates, shop at the store of their choice and then use the MobiSave app to capture an image of their receipt, indicate which selected items appear on the receipt and then submit it to us Our system receives their submission, checks to make sure that the item was selected before purchase and that the item purchased was eligible to receive the rebateOnce validated the rebate is submitted to *** for payment into the member's account within hours.We are a young company and while we have had over 100,people sign up for our service, we have only been operating since mid-FebruaryWe continue to make improvements to our systems and many of these improvements are a direct result of user experiencesAs with any new technology we have experienced some glitches as *** *** describesWe currently have three customer service reps resolving any difficulties that our members may experienceThey also protect our manufacturer's interest by ensuring that the items purchased comply with the terms of the offer.We have paid *** *** the amount that she claimed was owed her even after our audit found that one of her submissions was not in compliance with the terms of the offer which was $off Chips Ahoy Cookies from Nabisco oz package our larger*** *** purchased Go Mini Chips Ahoy 3.5oz serving for which she paid $1.19. Our ability to grow our business and provide great savings for our members is directly dependent on our ability to comply with the terms of our manufacturer agreementsFor our mutual protection we reserve the right to revoke membership of any member that displays non-compliant behaviorOur business model is absolutely transparent and we are able to provide manufacturers a clear audit trail of when an offer was selected, when and where it was purchased complete with photographic evidence of purchase and *** confirmation of payment to the associated email address.Thank you again for providing us an opportunity to respondI am available to discuss this further at the phone number or email address provided

The MobiSave system is easy to use if the consumer follows our simple instructionsOver 200,members use it regularly to save money on their grocery shopping, Members select from a group of offers contained on our mobile app, purchase the products from their favorite store and then use the
MobiSave app to submit photographic evidence that they have purchased the productWithout a clear image we are unable to confirm the purchase and are unable to bill our clients for a successful transaction. ** *** has had repeated difficulty providing us with the clear evidence of performance that we requirePlease see the three images attached that were supplied as evidence of her clementine purchaseIf the human eye is unable to decipher the image our systems can do no better and we have no choice but to reject the submissionWe have awarded ** *** for unacceptable images in the past and attempted to help her take better snaps but she remains unable to provide a clear image and we have deactivated her account.We never accused ** *** of being a "crook"We work hard to ensure that our clients, including Time Inc., Clorox, Kraft, Pepsi and others pay for only valid submissions by employing many controls to detect non complianceWe do find instances where consumers attempt to game the system for ill begotten gains and they too are deactivated to protect against further deviant submissionsThe message that we have been sending to those members is the same that members who are unable to submit an acceptable image receive and it does reference "fraudulent behavior"Based on this complaint we have revised our messaging to differentiated between those members that attempt to defraud the system and those that, over time, are unable to comply with our system requirements

We are sorry *** *** has experienced difficulty with our appWe identified a number of problems that would lead to this users disatisfactionOf their last three rejected submissions, two were rejected because they did not comply with our requirement that the offer be selected on our mobile app
prior to purchaseThe third rejection was because none of the ten receipt images contained the date of purchase, also a requirementAnother contributing factor was the user's version of the app was out of dateThe user has since updated the app and their last five submissions have been successful and the earned rebate has been paid. We believe that we have paid our member for every valid rebate earned and that there is no grounds for any compensatory remuneration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You activate offers, buy the stuffthen submit to find out, the offer is deactivated... then you reactivate and they tell you, you haven't activated it and they will not honor it I have read the rules and wrote them many times but they still are not honoring some of the requests like they shouldI have followed the ""said rules" There site is difficult to understand, they need to make it more user friendly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When did your app released to address the issues and why don't your company correct the outstanding issues arrised before the release of your app?  You knew the problems were from your malfunction systems and did not interest in fixing it but, rather blamed on the customers.  Your customer services failed to help the cutomers and threaten to close the cusomer accounts just because they want to hide the truth, right?  Therefore, I am requesting your company to investigate not only this reported problems but,  also other reported problems that your company has been ignored and then compensate for the cutomers's time and frustrations that your company has caused.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have selected the offers ahead of time before buying.  I have read all their rules and still having trouble with them..  they advertise and then do not follow through with their rules.  so many others online have wrote and complained the same thing.  They need to revamp their software to make it more user friendly. As for the buying apples, I have bought apples, several times and I bought the apples this time after the offer was activated, so it was perfectly legitimate claim...   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry that [redacted] continues to have difficulty. Some confusion may exist regarding the selection process on our app. The agreement with manufacturers that promote their products on MobiSave specifies that rebate offers must be selected prior to purchase (no one likes to reward an action that has already occurred). After selecting the item the member shops at any store. After shopping they take a picture of their receipt. Next the app asks them to select those selected products that are contained on the receipt they are about to submit. Finally, the member presses submit and the app acknowledges a successful submission.In [redacted] earlier complaint her desired settlement was for payment of $.30 for her purchase of Apples. While, in this case her purchase preceded her selecting the offer as detailed in our original response, we did pay her the  desired amount via [redacted] transaction  [redacted]

MobiSave is a fully automated system and only when there is a customer service issue is there human intervention which occurs less than 5% of the time.  The system is a closed loop and unable to collect information from any external source like the [redacted] Price Catcher system. The app is available for Android as well as iPhone and works well on today's most affordable smartphones. While there is no record that we have agreed to pay [redacted] for her clementines we will credit her account $.40. as we have multiple times in the past when our system has rejected her submission. We thank [redacted] for her interest in MobiSave but have elected not to reactivate her membership. As clearly stated in our Terms & Conditions "MobiSave LLC  reserves the right in its sole discretion to restrict your use of the APP, the SITE or the SERVICE without notice for any reason whatsoever. We wish her well.

MobiSave did make the deposit into my account, finally, but they never tried to resolve the complaint itself. They just kept deferring it to [redacted]. They constantly lied about things, like I already said they told me they sent it to management but nobody ever contacted me from management and I sent numerous requests for updates over more than 3 weeks which went unanswered regarding hearing from management. It seems they don't actually have management those were just empty words. After they deposited my money they deactivated my account saying it was ' per my request' which it wasn't so then when I questioned it they said I had violated policy but refused to explain what I did "wrong" so now I'll file another complaint about that since it seems if you complain that's their answer, to block your account. Horrible customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent an attachment via [redacted] app which makes the picture clearer for proof. Again the attachments are clear and say clem as the last item for 3.00. That is not a reason to close my account and to not honor the email sent saying I would get the rebate. I would like an apology for being called a fraud and my account reinstated. I should not be penalized because I canr afford a iphone with better pictures. I shop at [redacted] just so I can send them a clear shot using my app which keeps all my receipts in clear pdf format. I want my .40 and my account reinstated. Please and thanks.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]   Yes after a lot of...

fighting for it, they finally paid the rebate.    Thanks [redacted]