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Kearny Mesa Hyundai-Subaru

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Kearny Mesa Hyundai-Subaru Reviews (31)

[redacted] is a valued customer at Kearny Mesa HyundaiWe have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue [redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not been able to duplicate her concern up to this pointWe would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedureThank you, [redacted]

We responded to [redacted] ’s complaint by email on 4/9/ Both my Service Manager Chuck Kempf and I have also called and left phone messages for Ms [redacted] on 4/11/16, with no replies We would like to work with her and hope to resolve any misunderstanding or inconvenience in her request for a Service estimate, but do not want to annoy or bother with persistent requests Please forward that we would like to make her business dealings in the future satisfactory and consider this our resolution until we receive further notification Thanks, [redacted] General Manager/VP Kearny Mesa Hyundai Subaru [redacted]

To Revdex.com and Mr [redacted] - We sincerely apologize for the delay in processing the refundAs per our phone conversation with Mr [redacted] , we are mailing a check today Please know that we value you as a customer and are at your service in the future.Thank you, [redacted] General Manager

The Finance director James was extremely rude when he called me to discuss a payment that needed to be madeHe kept cutting me off on the phone when I tried explaining my side of the story and raising his voiceI asked if he spoke to all his customers that way and he said there was no other way to speak with me about the issue

Dear *** *** and Revdex.com-
Please accept my apology on behalf of Kearny Mesa Subaru for any inconvenience you feel we may have caused you in your experience
at our dealershipPlease accept our goodwill gesture of $A check is being prepared and sent to your address aboveI would also like to speak with you personally and welcome you back to our storeI left you a message earlier today when I calledSincerely,
*** ***, General Manager
***

I just spoke with Mr*** and apologized for the confusion and inconvenience he has experienced in this matter
We have mutually agreed to a (4) payment schedule of $50, each payment due 2/28,3/31,4/and 5/of
The dealership would also like to offer Mr*** a complete
detail in and out as he specified in his request.
In addition we would like to offer Mr*** a $Service Department credit which can be used in the future for
Parts and Service items as a goodwill gestureWe consider Mr*** a valued customer and going forward want
him to know he will receive excellent treatment in all dealership interactions

The estimate given was complete and accurate and approved by customer before repairs were startedIn the interest of goodwill the customer will be refunded the disputed amount of $

I am sorry that I did not address this
Kearny Mesa Hyundai will not reimburse you for prior repairs or rental car charges
Hyundai has contacted you by email and stated the following:
"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration"
*** will await your call to schedule the procedure outlined in the prior response at your convenienceThank you,
*** ***

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] and Revdex.com-Please accept my apology on behalf of Kearny Mesa Subaru for any inconvenience you feel we may have caused you in your experience at...

our dealership.Please accept our goodwill gesture of $250. A check is being prepared and sent to your address above.I would also like to speak with you personally and welcome you back to our store. I left you a message earlier today when I called.Sincerely,[redacted], General Manager[redacted]

To Revdex.com and Mr. [redacted]-
We sincerely apologize for the delay in processing the refund.
As per our phone conversation with Mr. [redacted], we are mailing a check today. 
Please know that we value you as a customer and are at your service in the...

future.Thank you,
[redacted]
General Manager
.

[redacted] is a valued customer at Kearny Mesa Hyundai.
We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue.
[redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline...

supportto diagnose the problem as we have not been able to duplicate her concern up to this point.
We would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedure.
Thank you,
[redacted]

Hi Mr. [redacted]-  To the Revdex.com and Mr. [redacted]:  Mr. [redacted], as per our conversation by phone this morning:  We sincerely apologize for the inconvenience you experienced with your cancellation requests. Our Finance Administrator, [redacted] is preparing a check...

for $3295 for payment to SDCCU.She will FedEx it and send you a copy for your records. Please accept a goodwill gesture for a $150 credit in our Dealership Parts or Service Departments,good for any goods and services we provide, to use on any of your visits to San Diego. Print and present this email as a coupon for payment. It is also transferrable. Thank you for your patience and please feel free to call me if I can be of service in the future.  [redacted]General Manager/VPKearny Mesa Hyundai Subaru###-###-#### ...

Hi Christine,
This is response to Revdex.com concern ID [redacted]. Mr. [redacted]
brought his vehicle into the dealership on 2/15/2013 with 17,096 miles on...

the
vehicle with a concern of "Customer states throw out bearing is noisy in
the morning" the mechanic did check the vehicle cold the next morning and
was unable to duplicate a concern. The customer then returned over two years
later on 3/25/15 with 48,443 miles on the vehicle with the concern
"Customer states there is a whistle noise when engaging and disengaging,
more so when cold" the mechanic was unable to duplicate the customers
concern.
 
We have no other documentation that the customer was at the
dealership any other times between the listed dates. The manufactures warranty
on a clutch and any clutch components is three years or thirty six thousand
miles. The customer had the throw out bearing replaced at [redacted] after
the warranty had expired.
I see no wrong doing by the dealership and request the case
be closed with no further action. If you have any questions please contact me
at [redacted] or by email at [redacted]
 
Thank you
[redacted]
Service Director
Kearny Mesa Hyundai Subaru

Kearny Mesa Subaru reached out to me on 10/21/16 and apologized. They advised they will be issue me a check for  font-family: Lato, Helvetica, Arial, sans-serif;">my deductible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[If you contact Subaru directly they actually have a reference of when I called them, prior to the 17,000 miles stated by the dealer representative. The service writers at this dealership fail in actually noting the problems in the work orders and only after telling them they only pen it down instead of entering it in the system. Each Time I brought it into the dealership for any maintenance I mentioned this to the service writers, the last time I even brought it in I was told it was due to the check engine light that was for an emission system. I looked in disbelief at the service writer as he tried to make me believe his story. [redacted] immediately noticed a problem with the clutch pedal and had no indication of any engine code being tripped. Everything Kearny Mesa failed to do over and over again. I only went there after the representative at Subaru mentioned to try a different dealership since I had such a hard time with this dealership. Subaru has a reference number showing I called in [redacted] in March of 2013. Not only did the dealership always fail at documenting all of my concerns which is obvious by the lack of the problem being noted but they never once offered any medium of transport when they requested to leave my vehicle there for days on end. Something Subaru had to offer directly and [redacted] also offered. ]
Regards,
[redacted]

Hi Christine,
This is response to Revdex.com concern ID [redacted]. Mr. [redacted]
brought his vehicle into the dealership on 2/15/2013 with 17,096 miles on the
vehicle with a concern of "Customer states throw out bearing is noisy in
the morning" the mechanic did check the vehicle cold the next morning...

and
was unable to duplicate a concern. The customer then returned over two years
later on 3/25/15 with 48,443 miles on the vehicle with the concern
"Customer states there is a whistle noise when engaging and disengaging,
more so when cold" the mechanic was unable to duplicate the customers
concern.
 
We have no other documentation that the customer was at the
dealership any other times between the listed dates. The manufactures warranty
on a clutch and any clutch components is three years or thirty six thousand
miles. The customer had the throw out bearing replaced at [redacted] after
the warranty had expired.
I see no wrong doing by the dealership and request the case
be closed with no further action. If you have any questions please contact me
at [redacted] or by email at [redacted]
 
Thank you
[redacted]
Service Director
Kearny Mesa Hyundai Subaru

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  At this juncture, my car had already been there for one month and they could not determine cause. I am willing to have my car sit there for as long as needed but I need KM Hyundai to provide at their cost a rental car during the entire time. They also did not address compensation for the previous rental car bill I incurred. 
Regards,
[redacted]

Hello Mr. [redacted]-I apologize if you felt that my response did not address your complaint satisfactorily. We do take your concerns seriously and value your business here.On 1/19/17 you brought the 2015 Sonata in for a glass roof repair. Your service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/17 we replaced parts that had been ordered during 1/19/17 visit, that had arrived at our dealership scratched on shipment from the factory. You again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customer. Should there be further damage or repairs needed at this point please call [redacted] or myself to schedulean appointment. We are at your service!Thank you,[redacted]

We responded to [redacted]’s complaint by email on 4/9/16. Both my Service Manager Chuck Kempf and I have also called and left phone messages for Ms. [redacted] on 4/11/16, with no replies. We would like to work with her and hope to resolve any misunderstanding or inconvenience in her request for a Service estimate,but do not want to annoy or bother with persistent requests. Please forward that we would like to make her business dealings in the future satisfactory and consider this our resolution until wereceive further notification. Thanks, [redacted]General Manager/VPKearny Mesa Hyundai Subaru[redacted]

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