Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,After six months and lots of back and forth, the dealership finally responded to my inquiries and have written me a check for the refund, as well as given me bonus credit. Is there anything I must do in regards to this complaint?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, you did not read my complaint or address my issues. Every time my vehicle was brought in for repairs and recall work on the glass roof, damage was done, not just the dirt and mud left behind. I don't consider dirt and mud to be "damage". You replaced my entire glass roof because of damage done by your employees. [redacted] chose that, not me. Since you are either unwilling to or incapable of reading my complaints, which are clearly documented on your own letterhead each time I was at your dealer, I will be going elsewhere for resolution. Cc [redacted], go ahead and start the paperwork, you're right they're not listening. Also look into the class action another customer is filing, maybe we need to join that too. Let me know.
Regards,
[redacted]
To Revdex.com and Mr. [redacted]-We sincerely apologize for the delay in processing the refund.As per our phone conversation with Mr. [redacted], we are mailing a check today. Please know that we value you as a customer and are at your service in the future.Thank you,[redacted]General Manager.
I am sorry that I did not address this. Kearny Mesa Hyundai will not reimburse you for prior repairs or rental car charges. Hyundai has contacted you by email and stated the following:"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration". [redacted] will await your call to schedule the procedure outlined in the prior response at your convenience.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As stated before the dealers service writers are the ones that should, instead of being lazy and writing it down in ink, type up a new one but they always fail to do. As stated before there is documentation of the complaint to Subaru corporate of the issue prior to this dealership having "written" on their repair order. Instead of accepting blame they wish to shift it and cover their tracks behind shady business practices that deceive the customers. They have yet to offer any type of response to the fact that Subaru has an official complaint regarding the issue prior to them having it on their repair orders. Clear cut sign of laziness and poor customer service and business practice as a dealership representing Subaru]
Regards,
[redacted]
We responded to [redacted]’s complaint by email on 4/9/16.
Both my Service Manager Chuck Kempf and I have also called and left phone messages for Ms. [redacted] on 4/11/16, with no replies.
We would like to work with her and hope to resolve any misunderstanding or inconvenience in her request for a Service estimate,
but do not want to annoy or bother with persistent requests.
Please forward that we would like to make her business dealings in the future satisfactory and consider this our resolution until we
receive further notification.
Thanks,
[redacted]
General Manager/VP
Kearny Mesa Hyundai Subaru
[redacted]
To Revdex.com-
I have begun to research the customer issue today. It is never our intention to cause any customer an inconvenience of this nature. I will speak with [redacted] and our Service Manager. We will make sure this very important complaint is investigated immediately and respond...
further on Monday, April 11, 2016.
Thank you,
[redacted]
General Manager
Kearny Mesa Subaru
I wish to report my experience with buying a 2016 Hyundai Sonata Limited with the Ultimate Package at Kearny Mesa Sunroad Hyundai Subaru in San Diego.
My internet sales managers Tim N[redacted] and Christopher E[redacted] treated me with respect and know-how. When it came time to move to the financial aspect, I was given over to Al. Al drew up a contract which included a $2,000 discount instead of Hyundai's publicly published $2,500. Al's "contract" did not include the $1,000 (also publicly published) rebate for a previously-owned car, to which I had given proof of ownership to the sales managers.
When I told Financial Manager Al that I did not agree with the contract, that it was not what I had been promised, he became belligerent and bellowed, "Well, do you want the car or not?" He got up and left the room. I tore this first contract in two but then decided I might need a lawyer and put it in my purse. I have this bogus contract in my files.
Al returned with Mr. E[redacted]. Al printed up another contract, this time the contract revealed the additional $1500 that was subtracted from the total price. It was obvious to me that the first contract was no mistake, as these discounts are published by the Hyundai Company.
I wonder if this is Hyundai policy or Sunroad policy: to try to cheat customers or if the first contract tried to rip me off because I am a senior or a woman alone buying a car????
[redacted] is a valued customer at Kearny Mesa Hyundai.We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue.[redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not...
been able to duplicate her concern up to this point.We would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedure.Thank you,[redacted]
Hello Mr. [redacted]-As a valued customer, I am very willing to meet with you to discuss your concerns.I have met with our Service Director [redacted] and your Service Advisor [redacted] Golliday. [redacted] walked me thru your Service experience: the replacement of parts, cleaning of the door...
jams, etc.and assured me that your vehicle was ultimately repaired to your satisfaction.I also read your email correspondence which confirms his follow up, with no ensuing complaints. We apologize for any inconvenience you feel we may have caused you. I have left you a phone messageas well and look forward to hearing from you.Thank you,[redacted]General Manager Kearny Mesa Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,After six months and lots of back and forth, the dealership finally responded to my inquiries and have written me a check for the refund, as well as given me bonus credit. Is there anything I must do in regards to this complaint?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, you did not read my complaint or address my issues. Every time my vehicle was brought in for repairs and recall work on the glass roof, damage was done, not just the dirt and mud left behind. I don't consider dirt and mud to be "damage". You replaced my entire glass roof because of damage done by your employees. [redacted] chose that, not me. Since you are either unwilling to or incapable of reading my complaints, which are clearly documented on your own letterhead each time I was at your dealer, I will be going elsewhere for resolution. Cc [redacted], go ahead and start the paperwork, you're right they're not listening. Also look into the class action another customer is filing, maybe we need to join that too. Let me know.
Regards,
[redacted]
To Revdex.com and Mr. [redacted]-We sincerely apologize for the delay in processing the refund.As per our phone conversation with Mr. [redacted], we are mailing a check today. Please know that we value you as a customer and are at your service in the future.Thank you,[redacted]General Manager.
Kearny Mesa Subaru reached out to me on 10/21/16 and apologized. They advised they will be issue me a check for my deductible.
I am sorry that I did not address this. Kearny Mesa Hyundai will not reimburse you for prior repairs or rental car charges. Hyundai has contacted you by email and stated the following:"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration". [redacted] will await your call to schedule the procedure outlined in the prior response at your convenience.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As stated before the dealers service writers are the ones that should, instead of being lazy and writing it down in ink, type up a new one but they always fail to do. As stated before there is documentation of the complaint to Subaru corporate of the issue prior to this dealership having "written" on their repair order. Instead of accepting blame they wish to shift it and cover their tracks behind shady business practices that deceive the customers. They have yet to offer any type of response to the fact that Subaru has an official complaint regarding the issue prior to them having it on their repair orders. Clear cut sign of laziness and poor customer service and business practice as a dealership representing Subaru]
Regards,
[redacted]
We responded to [redacted]’s complaint by email on 4/9/16.
Both my Service Manager Chuck Kempf and I have also called and left phone messages for Ms. [redacted] on 4/11/16, with no replies.
We would like to work with her and hope to resolve any misunderstanding or inconvenience in her request for a Service estimate,
but do not want to annoy or bother with persistent requests.
Please forward that we would like to make her business dealings in the future satisfactory and consider this our resolution until we
receive further notification.
Thanks,
[redacted]
General Manager/VP
Kearny Mesa Hyundai Subaru
[redacted]
To Revdex.com-
I have begun to research the customer issue today. It is never our intention to cause any customer an inconvenience of this nature. I will speak with [redacted] and our Service Manager. We will make sure this very important complaint is investigated immediately and respond...
further on Monday, April 11, 2016.
Thank you,
[redacted]
General Manager
Kearny Mesa Subaru
I wish to report my experience with buying a 2016 Hyundai Sonata Limited with the Ultimate Package at Kearny Mesa Sunroad Hyundai Subaru in San Diego.
My internet sales managers Tim N[redacted] and Christopher E[redacted] treated me with respect and know-how. When it came time to move to the financial aspect, I was given over to Al. Al drew up a contract which included a $2,000 discount instead of Hyundai's publicly published $2,500. Al's "contract" did not include the $1,000 (also publicly published) rebate for a previously-owned car, to which I had given proof of ownership to the sales managers.
When I told Financial Manager Al that I did not agree with the contract, that it was not what I had been promised, he became belligerent and bellowed, "Well, do you want the car or not?" He got up and left the room. I tore this first contract in two but then decided I might need a lawyer and put it in my purse. I have this bogus contract in my files.
Al returned with Mr. E[redacted]. Al printed up another contract, this time the contract revealed the additional $1500 that was subtracted from the total price. It was obvious to me that the first contract was no mistake, as these discounts are published by the Hyundai Company.
I wonder if this is Hyundai policy or Sunroad policy: to try to cheat customers or if the first contract tried to rip me off because I am a senior or a woman alone buying a car????
[redacted] is a valued customer at Kearny Mesa Hyundai.We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue.[redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not...
been able to duplicate her concern up to this point.We would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedure.Thank you,[redacted]
Hello Mr. [redacted]-As a valued customer, I am very willing to meet with you to discuss your concerns.I have met with our Service Director [redacted] and your Service Advisor [redacted] Golliday. [redacted] walked me thru your Service experience: the replacement of parts, cleaning of the door...
jams, etc.and assured me that your vehicle was ultimately repaired to your satisfaction.I also read your email correspondence which confirms his follow up, with no ensuing complaints. We apologize for any inconvenience you feel we may have caused you. I have left you a phone messageas well and look forward to hearing from you.Thank you,[redacted]General Manager Kearny Mesa Hyundai