I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, ***? [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I have received the refund check Regards, [redacted]
This is in response to Ms [redacted] 's complaintThe Isuzu Ascender is a year old vehicle that was sold? 'AS IS" which means there is no warranty with the dealershipThere was an extended service plan that was sold to Ms [redacted] at the time of purchase.My service manager talked to [redacted] ? to try and assist with the extended service planUnfortunately there is a limited amount that we can do if it is at another dealership.The mechanical issues were addressed with the warranty companyThere were some items that wasn't coveredI talked to Ms [redacted] about the keys in November and told her to bring in the receipts and she would be reimbursedI have not received said receiptsOn November when I spoke to Ms [redacted] , it was my understanding she would call us when she needed a vehicle to driveI never received a return callAs for the DVD player, if Ms[redacted] would like to have it diagnosed, we will be glad to discuss it with her to decide the next course of actionThank you for your time
I have reviewed the response offer made by the business in reference to complaint ID [redacted] ? and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted] 's Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr [redacted] ***, as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr [redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr [redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Good morningThis is *** *** from Duncan CDJRWe sold the Wrangler to Mr*** on Dec We had multiple pictures on our website that showed the dash of the WranglerIt clearly showed the lack of an A/C button or switchWhen we put a VIN into our system, it does a VIN explosion
Sometimes it adds options that aren't on the vehicle: that is why we put a disclaimer on our website stating we are not responsible for errorsSo to be fair to the customer, I have booked out the vehicle on NADAThe retail value with air is The retail value without air is We are willing to pay Mr*** the difference of We also stated this to the Dealer BoardThe ID # is ***
Good morning I'm *** ***, service manager with Duncan Ford Chrysler and am responding to *** ***'s concern Honestly, he has a legitimate concern but unfortunately, a lot of the issue has to do with the policies and procedures set forth by Chrysler When his vehicle was
first towed in, we were very far behind and we only have one Chrysler transmission tech so it was a while before it was diagnosed Once the vehicle was in the shop, we had a hard time verifying the concern Once we verified the concern, it was not anything easy to diagnose We were in constant contact with Chrysler technical assistance and had a lot of components to test and one that had us replace Eventually, they had us replace the transmission Most Chrysler transmissions come full from the factory and when they don't, they put a large not on the box that specifies the transmission is not full and it needs to be filled After replacing the transmission the technician checked the transmission fluid by means (using a dipstick) and it looked OK We took the vehicle on several test drives and it seemed to do OK After Mr*** picked up his vehicle, the concern returnedThis time we got the vehicle in right away We got in contact with Chrysler again and had to go through more tests It was then that they asked us to release the hydraulic pressure on the transmission and drain the gear box to see how much fluid comes outIt was at that time we were informed that the transmission did not come filled from the factory Most of the time when replacing a large powertrain component through Chrysler, you have to tear it down and obtain prior I asked Chrysler if we still needed prior approval and was told to ask our warranty administrator; she said she wasn't sure but to ask the rep I tried for three weeks before getting a final answer from my rep Just before I left on vacation, I was told to tear down the transmission (the tech had an engine torn down on his lift at that time.) After he was able to tear the transmission down, we obtained prior approval and ordered the transmission The transmission arrived Friday, September 4, we were close Labor Day and the tech began installing the new transmission Tuesday September The vehicle should be ready September or I understand Mr***s' frustration and I hate this process has been such a pain; it has been rough for us as well Unfortunately there are certain policies that we have to follow and some of them were questionable and it took a while getting answers Mr***s has been in a rental vehicle the whole time Usually we don't cover rental vehicles unless the vehicle was purchased here but we made an exception in his case seeing that it was at another dealer before it came here.Thanks***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not spoken to *** ***e*** *** did call howeverI did accept a refund for the shotty undercoatingI found it odd that the check I received was dated July 3, Especially since they said I never told them of my complaints until after I had the truck over daysJuly 3rd is prior to having the truck daysThey have not offered to put nitrogen in the tires or to clean the truck*** ***e has never accepted that the blind spot alert was not ordered because he had not ordered it after I had requested itEven their own salesman, *** ***, remembered me asking for itI did sign the order form but thought the BLIS option was included in one of the other tow packages that was orderedI trusted that the sales manager knew what he was doing
Regards,
*** ***
Spoke with the consumer we have offered to reimburse him for the cost of the undercoating As far the parts for towing these are on the truck The BLIS was not listed on the options invoice He did sign that invoice He has since cleaned the hand print off the dash.***
***Sales Manager
Unfortunately, the BLIS package was not included in the contractMr*** was not charged for the package. Mr*** states that Duncan Ford Mercury Chrysler Dodge Jeep will fill the truck tires with nitrogen and clean the truck. Please call Mr*** to set an appointment.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below.Although the defective parts were replaced, I do not consider this complaint resolved until I receive a written apology from the manager. Due to the fact that he would not resolve my original problem without involving the VA State Police with regards to the safety issues that his business was at fault for. I also was forced to take time off from work to have this issue resolved which I shouldn't have needed to do had he been willing to work with me prior to filing the complaint
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I have received the refund check
Regards,
*** ***
This is in response to Ms***'s complaintThe Isuzu Ascender is a year old vehicle that was sold? 'AS IS" which means there is no warranty with the dealershipThere was an extended service plan that was sold to Ms*** at the time of purchase.My service manager talked to ***
***? to try and assist with the extended service planUnfortunately there is a limited amount that we can do if it is at another dealership.The mechanical issues were addressed with the warranty companyThere were some items that wasn't coveredI talked to Ms*** about the keys in November and told her to bring in the receipts and she would be reimbursedI have not received said receiptsOn November when I spoke to Ms***, it was my understanding she would call us when she needed a vehicle to driveI never received a return callAs for the DVD player, if Ms.*** would like to have it diagnosed, we will be glad to discuss it with her to decide the next course of actionThank you for your time
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]
As per our previous conversation, we will be glad to reimburse her for the keysIf she will get an estimate on the DVD, we will make a decision on the scope of our assistanceAs for the $650.87, that is what the extended service company did not payWe do not feel it is our responsibility to cover what the extended service plan did notThank you for your time
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]? [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, ***? [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I have received the refund check Regards, [redacted]
This is in response to Ms [redacted] 's complaintThe Isuzu Ascender is a year old vehicle that was sold? 'AS IS" which means there is no warranty with the dealershipThere was an extended service plan that was sold to Ms [redacted] at the time of purchase.My service manager talked to [redacted] ? to try and assist with the extended service planUnfortunately there is a limited amount that we can do if it is at another dealership.The mechanical issues were addressed with the warranty companyThere were some items that wasn't coveredI talked to Ms [redacted] about the keys in November and told her to bring in the receipts and she would be reimbursedI have not received said receiptsOn November when I spoke to Ms [redacted] , it was my understanding she would call us when she needed a vehicle to driveI never received a return callAs for the DVD player, if Ms[redacted] would like to have it diagnosed, we will be glad to discuss it with her to decide the next course of actionThank you for your time
I have reviewed the response offer made by the business in reference to complaint ID [redacted] ? and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted] 's Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr [redacted] ***, as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr [redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr [redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Good morningThis is *** *** from Duncan CDJRWe sold the Wrangler to Mr*** on Dec We had multiple pictures on our website that showed the dash of the WranglerIt clearly showed the lack of an A/C button or switchWhen we put a VIN into our system, it does a VIN explosion
Sometimes it adds options that aren't on the vehicle: that is why we put a disclaimer on our website stating we are not responsible for errorsSo to be fair to the customer, I have booked out the vehicle on NADAThe retail value with air is The retail value without air is We are willing to pay Mr*** the difference of We also stated this to the Dealer BoardThe ID # is ***
CUSTOMER BROUGHT VEHICLE IN 5-AND WE REPLACED REPAIRED NECESSARY PARTS, CUSTOMER SAID COMPLAINT IS SATISFIED
Good morning I'm *** ***, service manager with Duncan Ford Chrysler and am responding to *** ***'s concern Honestly, he has a legitimate concern but unfortunately, a lot of the issue has to do with the policies and procedures set forth by Chrysler When his vehicle was
first towed in, we were very far behind and we only have one Chrysler transmission tech so it was a while before it was diagnosed Once the vehicle was in the shop, we had a hard time verifying the concern Once we verified the concern, it was not anything easy to diagnose We were in constant contact with Chrysler technical assistance and had a lot of components to test and one that had us replace Eventually, they had us replace the transmission Most Chrysler transmissions come full from the factory and when they don't, they put a large not on the box that specifies the transmission is not full and it needs to be filled After replacing the transmission the technician checked the transmission fluid by means (using a dipstick) and it looked OK We took the vehicle on several test drives and it seemed to do OK After Mr*** picked up his vehicle, the concern returnedThis time we got the vehicle in right away We got in contact with Chrysler again and had to go through more tests It was then that they asked us to release the hydraulic pressure on the transmission and drain the gear box to see how much fluid comes outIt was at that time we were informed that the transmission did not come filled from the factory Most of the time when replacing a large powertrain component through Chrysler, you have to tear it down and obtain prior I asked Chrysler if we still needed prior approval and was told to ask our warranty administrator; she said she wasn't sure but to ask the rep I tried for three weeks before getting a final answer from my rep Just before I left on vacation, I was told to tear down the transmission (the tech had an engine torn down on his lift at that time.) After he was able to tear the transmission down, we obtained prior approval and ordered the transmission The transmission arrived Friday, September 4, we were close Labor Day and the tech began installing the new transmission Tuesday September The vehicle should be ready September or I understand Mr***s' frustration and I hate this process has been such a pain; it has been rough for us as well Unfortunately there are certain policies that we have to follow and some of them were questionable and it took a while getting answers Mr***s has been in a rental vehicle the whole time Usually we don't cover rental vehicles unless the vehicle was purchased here but we made an exception in his case seeing that it was at another dealer before it came here.Thanks***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not spoken to *** ***e*** *** did call howeverI did accept a refund for the shotty undercoatingI found it odd that the check I received was dated July 3, Especially since they said I never told them of my complaints until after I had the truck over daysJuly 3rd is prior to having the truck daysThey have not offered to put nitrogen in the tires or to clean the truck*** ***e has never accepted that the blind spot alert was not ordered because he had not ordered it after I had requested itEven their own salesman, *** ***, remembered me asking for itI did sign the order form but thought the BLIS option was included in one of the other tow packages that was orderedI trusted that the sales manager knew what he was doing
Regards,
*** ***
Spoke with the consumer we have offered to reimburse him for the cost of the undercoating As far the parts for towing these are on the truck The BLIS was not listed on the options invoice He did sign that invoice He has since cleaned the hand print off the dash.***
***Sales Manager
Unfortunately, the BLIS package was not included in the contractMr*** was not charged for the package. Mr*** states that Duncan Ford Mercury Chrysler Dodge Jeep will fill the truck tires with nitrogen and clean the truck. Please call Mr*** to set an appointment.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below.Although the defective parts were replaced, I do not consider this complaint resolved until I receive a written apology from the manager. Due to the fact that he would not resolve my original problem without involving the VA State Police with regards to the safety issues that his business was at fault for. I also was forced to take time off from work to have this issue resolved which I shouldn't have needed to do had he been willing to work with me prior to filing the complaint
Regards,
*** ***
TALKED WITH CUSTOMER TODAY MAILED REFUND TODAY
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I have received the refund check
Regards,
*** ***
This is in response to Ms***'s complaintThe Isuzu Ascender is a year old vehicle that was sold? 'AS IS" which means there is no warranty with the dealershipThere was an extended service plan that was sold to Ms*** at the time of purchase.My service manager talked to ***
***? to try and assist with the extended service planUnfortunately there is a limited amount that we can do if it is at another dealership.The mechanical issues were addressed with the warranty companyThere were some items that wasn't coveredI talked to Ms*** about the keys in November and told her to bring in the receipts and she would be reimbursedI have not received said receiptsOn November when I spoke to Ms***, it was my understanding she would call us when she needed a vehicle to driveI never received a return callAs for the DVD player, if Ms.*** would like to have it diagnosed, we will be glad to discuss it with her to decide the next course of actionThank you for your time
Customer is trading his vehicle for a new we gave him back what he paid to resolve this matter
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]
As per our previous conversation, we will be glad to reimburse her for the keysIf she will get an estimate on the DVD, we will make a decision on the scope of our assistanceAs for the $650.87, that is what the extended service company did not payWe do not feel it is our responsibility to cover what the extended service plan did notThank you for your time
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]? [redacted]