I have reviewed the response offer made by the business in reference to complaint ID [redacted]? and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted]'s Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr[redacted], as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr[redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr[redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
To address Mr[redacted]’s response to my complaint, I was well aware of the vehicle being years old when I made the purchase, which I why I indeed opted for the extended service planUnfortunately, this situation has escalated well beyond the matter of my purchase; it delves deep into the integrity of the Duncan Ford Dealership employees The one and only time Mr[redacted] had a discussion of reimbursement of keys for the two vehicles was on Wednesday October 18thAt that time, he stated he would be glad to make that reimbursementHe suggested that I email the receipts, as he frequently checks his emails throughout the day and could address the matter promptlyI was not able to find time in my schedule to get a key made for the Chevrolet until several days laterAs well, I was not able to locate the $receipt for the keys made for the IsuzuAll of this was explained to Mr[redacted] in the [redacted] letter and accompanying documents on Wednesday November 15thI will be happy to provide both the fax and email confirmations confirming my correspondencesMight I add that this is not the first time my calls, faxes and emails went unaddressedMy previous communications with Mr[redacted] were ignored, as were my calls placed to Mr[redacted] and Mr[redacted] after November 1stOn November 1st at 9:36am, I spoke with Mr[redacted] with concerns about the costs I was faced with in repairing my vehicleInitially, he transferred me over to Mr[redacted] was not pleased when I insisted that Mr[redacted] transfer me back to Mr[redacted] to handle the situationAt that time, the conversation between me and Mr[redacted] focused only on the matter of costs and whether or not I had to take time off work to go to [redacted] to retrieve my vehicle in order to bring it back to Duncan Ford to handle the repairsWhile I am embarrassed to acknowledge this, I demanded that Mr[redacted] contact Mr[redacted], who was out of the office this day, and the two of them make some sort of arrangements to handle the matterWhen I did not hear back from Mr[redacted] that day, after calling several other times up until 3:59pm, I made the decision to authorize [redacted] Chevrolet in [redacted], VA to make the repairsPreviously, in my conversations on November 18th and 19th with Mr[redacted] and Mr[redacted] at Duncan Ford, both persons acknowledged that the presumed repairs on the vehicle were probably beyond the scope of repairs that could be offered by Duncan Ford’s mechanicsThere was never any conversation between Mr[redacted] and I on November 1st that pertained to the reimbursement of keys for the vehiclesAs for the DVD repairs, I have given four employees of Duncan Ford ample opportunities to address this issue, beginning August 26th, that day after making the purchaseFor this reason, as well as how I have been treated since August 26th, I prefer not to step foot back on Duncan Ford’s propertyInstead, I would suggest having Mr[redacted] make arrangements with [redacted] Radio, a local, reliable audio electronics dealerFinally, this whole situation goes far beyond a dollar valueAs previously stated, the customer service that has been provided, not just on the major auto repairs, but the minuscule? keys and DVD player, has been utmost appallingNonetheless, I promise that my words describing and documenting everything that has transpired are of truth and meritOn the contrary, Mr[redacted]’s response to my complaint does not accurately reflect the events as they occurredShould he have any disputes to my statements, I can gladly provide tangible documentation substantiating my claimsUnfortunately, I do not have access to scan the actual fax and email confirmation notices to include with this response, but I did provide the original fax cover letter.? With all this being said, it is still my desire to be reimbursed the $as previously stipulatedShould Duncan Ford hold firm in the decision to not come to an amicable agreement in the matter, I sincerely hope that this complaint will at least serve to thwart customers from making any further purchases from this dealership one thousand-fold? Sincerely, ~[redacted]~
I have reviewed the response offer made by the business in reference to complaint ID [redacted]? and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted]'s Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr[redacted], as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr[redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr[redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
To address Mr[redacted]’s response to my complaint, I was well aware of the vehicle being years old when I made the purchase, which I why I indeed opted for the extended service planUnfortunately, this situation has escalated well beyond the matter of my purchase; it delves deep into the integrity of the Duncan Ford Dealership employees The one and only time Mr[redacted] had a discussion of reimbursement of keys for the two vehicles was on Wednesday October 18thAt that time, he stated he would be glad to make that reimbursementHe suggested that I email the receipts, as he frequently checks his emails throughout the day and could address the matter promptlyI was not able to find time in my schedule to get a key made for the Chevrolet until several days laterAs well, I was not able to locate the $receipt for the keys made for the IsuzuAll of this was explained to Mr[redacted] in the [redacted] letter and accompanying documents on Wednesday November 15thI will be happy to provide both the fax and email confirmations confirming my correspondencesMight I add that this is not the first time my calls, faxes and emails went unaddressedMy previous communications with Mr[redacted] were ignored, as were my calls placed to Mr[redacted] and Mr[redacted] after November 1stOn November 1st at 9:36am, I spoke with Mr[redacted] with concerns about the costs I was faced with in repairing my vehicleInitially, he transferred me over to Mr[redacted] was not pleased when I insisted that Mr[redacted] transfer me back to Mr[redacted] to handle the situationAt that time, the conversation between me and Mr[redacted] focused only on the matter of costs and whether or not I had to take time off work to go to [redacted] to retrieve my vehicle in order to bring it back to Duncan Ford to handle the repairsWhile I am embarrassed to acknowledge this, I demanded that Mr[redacted] contact Mr[redacted], who was out of the office this day, and the two of them make some sort of arrangements to handle the matterWhen I did not hear back from Mr[redacted] that day, after calling several other times up until 3:59pm, I made the decision to authorize [redacted] Chevrolet in [redacted], VA to make the repairsPreviously, in my conversations on November 18th and 19th with Mr[redacted] and Mr[redacted] at Duncan Ford, both persons acknowledged that the presumed repairs on the vehicle were probably beyond the scope of repairs that could be offered by Duncan Ford’s mechanicsThere was never any conversation between Mr[redacted] and I on November 1st that pertained to the reimbursement of keys for the vehiclesAs for the DVD repairs, I have given four employees of Duncan Ford ample opportunities to address this issue, beginning August 26th, that day after making the purchaseFor this reason, as well as how I have been treated since August 26th, I prefer not to step foot back on Duncan Ford’s propertyInstead, I would suggest having Mr[redacted] make arrangements with [redacted] Radio, a local, reliable audio electronics dealerFinally, this whole situation goes far beyond a dollar valueAs previously stated, the customer service that has been provided, not just on the major auto repairs, but the minuscule? keys and DVD player, has been utmost appallingNonetheless, I promise that my words describing and documenting everything that has transpired are of truth and meritOn the contrary, Mr[redacted]’s response to my complaint does not accurately reflect the events as they occurredShould he have any disputes to my statements, I can gladly provide tangible documentation substantiating my claimsUnfortunately, I do not have access to scan the actual fax and email confirmation notices to include with this response, but I did provide the original fax cover letter.? With all this being said, it is still my desire to be reimbursed the $as previously stipulatedShould Duncan Ford hold firm in the decision to not come to an amicable agreement in the matter, I sincerely hope that this complaint will at least serve to thwart customers from making any further purchases from this dealership one thousand-fold? Sincerely, ~[redacted]~
Hey [redacted], the check for bucks was mailed out today