Keffer Hyundai

I purchased a car back in November of 2019 and it was the worse experience I have ever had.
Back in November I purchased a used Honda accord 2014 EXL. My first two days of having the car I noticed a noise and ended up having to take it back to The dealership. They ended up keeping my car for three weeks after purchasing the car to figure out what the issue was they changed the alternator twice and then it ended up being the water pump in the end. After a couple weeks of getting my car back I start noticing my car shaking and making a awful noise so I contacted the used car manager and the sales man. Whenever I spoke to the use car manager he said "what's wrong with the car now" and then when I spoke to the salesman he said that he would contact the service department to let them know that I needed to bring my car in before my warranty was up and the used car manager said he would call me back I never heard anything back I contacted them every single week and still got no response. I finally went up there to the service department and sat there for an hour and a half for them to just tell me that there's nothing they can do for me Because they don't know how to work on Honda cars. The service manager told me that I need to go to Honda and pay $100 to get it diagnosed And the mechanic that looked at my car said he heard noise in the engine and also heard noise near my axle and still would not do anything About it. I have had this car for three months and have had nothing but issues out of it. I am having to make payments on something that does not run properly and to get out of the car I will be $5000 in debt. I feel like I was treated unfairly and I am very disappointed in my experience you would think that they would have better customer service than what they give out.

STAY AWAY FROM KEFFER HYUNDAI! THEIR 173-point INSPECTION IS WORTHLESS AND OWNERSHIP, MANAGEMENT AND STAFF ARE UNSCRUPULOUS
I test drove a Certified Pre-Owned 2017 Santa Fe with no gas in it, so it was a short test drive. After being told it was AWD, we bought the car despite the short test drive because the 173-point inspection ensured the vehicle would be good. The check engine light was on ON THE WAY HOME from the dealership and it was quite clear that this car never should have passed any inspection. I returned the vehicle for repair and at that point learned it was not AWD as I was told before we purchased it, but front wheel drive instead. During the 4 failed attempts to fix the engine issue, the service team's ability to communicate was terrible and made a bad situation far worse. After 6 weeks of back and forth, I asked to return the vehicle for a full refund of $29k we paid for it. I was told no because, "If I do it for you, I'll have to do it for everyone," so they clearly deny other customers refunds for the lemons they sell. They did offer me $25k in trade-in value or $23k cash. So our options were to take a $6,000 loss or stay in a car we hate and continue to make payments on it for the next 6 years. Keffer Hyundai is happy to con a disabled veteran, his small-business owner wife and their 2 small children to maintain their bottom line. So please buy your car ANYWHERE ELSE

Can't get the salesman to call me back, sales team is directing me to endless VMs, and checking into the 30 day warranty.
Bought a 2015 Jeep Compass on 1/4/2020. The Cargo Liner for the truck was missing the tire is exposed. Our salesman promised that he would have a replacement for us within a week; not to worry. It is 11:15PM 1/15/2020, I have not heard from the salesman and have been told he is not working each time I have called there (3 times; spoke with someone from sales twice). Not one call back or any communication. Next: I bypassed the warranty sold by Hyundai, as I was told each car traded inspected prior to being sold, and accepted the free 30 day warranty with a plan to purchase my own warranty following its expiration. Within 3 days, the truck had a violent shaking whenever stopped/idling at a light; never did that during the test drive. I asked to speak with someone about how to handle it and to see if it could be checked (and covered through the limited warranty). I was transferred by Sales to the finance manager to check on specifics. I left a detailed voicemail on 1/13/20 as of 11:15PM on 1/15/2020 (next business day 1/16/2020), not a call back or voicemail.

Called me with an offer, then refused to honor it.
I went to Keffer Hyundai to have my car appraised for possible purchase by the dealership. They made an offer of $14,000, which was about $1,500 less than I was willing to accept. I politely declined the offer and left.

2 days later, the dealership called me stating that they were running low on inventory that they had a change of heart and would like to purchase my vehicle, stating that if I brought it back in they would be able to get very close to the $15,500 I was expecting. I agreed and made an appointment to do just that.

A few hours later, I called the dealership back to ask a few questions regarding the process of selling the car back to them. At that time, a different person informed me that they would not be honoring that offer, and in fact would not go a penny more than the original offer I had already declined. When I explained that I found that unacceptable, she agreed to listen to the original call and get back with me. After doing so, she called back and explained that because the original person had not "guaranteed" that they would pay the price that any reasonable person understood to be an offer, that they were under no obligation to honor it.
She also reiterated that they would give nothing more than the original offer, which is absolutely in conflict with what was said on that first call.

Deceptive, unfair practices to consumer. Keffer did not disclose we would not be able to transfer tags from old car to new car; we now owe taxes
My mother, grandfather, and I went to Keffer Hyundai Saturday, October 26, 2019, to trade in my grandfather's car and to purchase a new one.
The reason we chose Keffer Hyundai is because I had purchased 3 cars from them previously, and referred 2 other people to purchase cars from this dealership as well.
The car we traded in belonged to my grandfather. Being an *** he did not have enough credit to qualify for an auto-loan, so my mother agreed to purchase the car using her credit.
After agreeing to purchase the car, the salesperson asked if we would like to transfer tags/title from the trade in to the new car, or if we wished to get new tags on the vehicle. Being that my grandfather had just paid property taxes on the trade in back in June 2019, and not wanting to add additional fees to the car's purchase, we advised the salesperson we wanted to transfer tags.
We were then ushered to Keffer's finance department to fill out the paperwork. Even while we were in the finance department, we expressed we wanted to transfer title/tags. Once all the paperwork was filled out, the salesperson personally took the tags from the trade in (old) car and attached them to the new car. We left thinking everything was fine.
A couple of weeks later, my mom began receiving emails and text messages advising that the new plates were ready for pick up. Knowing that we did not order new plates, she believed these notifications to be spam/fraudulent. However, as the notifications kept coming, she forwarded an email to me to research.
I attempted to reach out to Keffer to see why new tags were ordered. My emails went ignored. I called Keffer, and was told the title clerk would be able to help. Title clerk ignored my phone calls and messages. I finally had to email Keffer again, and CC'ed as many people as I could. Silence.
We then received a property tax bill for $238.33. We then realized Keffer did not transfer tags and title from the old car. I kept trying to get in touch with Keffer and everyone, including our salesperson and title clerk ignored my requests. I advised this was unfair and deceptive practices against the consumer, to which Keffer finally decided to respond to my requests.
They advised that it was our fault for not having my grandfather's registration card at the time of the sale, to which they would have discovered my mother's name was not on the registration, therefore not allowing transfer of tags/title. If this were the case, Keffer should have disclosed this to us at closing. They did not. If they had, we would not have bought the car that day. We would have transferred everything to my mother's name before purchasing the car. All Keffer wanted was the sale and the commission from it.
I spoke with a manager, Tim H, who would not have anything to do with my frustrations. He promised to call back within the hour with any updates or anything he could do to help our cause. He did not call back and had another manager, Scott, call back over 36 hours later to tell me it was the DMV's fault - Keffer tried to transfer tags and were not able to. To which I inquired, 'how long has Keffer been open and selling cars - and they just realized now that transferring title/tags from one party to another would be an issue?' Scott did not care. He said for us to go to the DMV. Scott did not offer any kind of compassion or empathy - simply because they made the sale - they had nothing to do with us anymore.
Again, if we were informed, we wouldn't have purchased the car that day. Now, we have to pay additional taxes up front - Keffer has already made over 100K from me alone with the 3 cars I've purchased, and an additional 100K for the 3 referrals I sent them, and they would not absorb the cost of the property taxes that we wouldn't have had to pay for until next year, had they disclosed we would not be able to transfer tags/title. $238.33 may be chump change to such a big dealership, bu

Beware*** if you leave a negative survey they will tamper with your vehicle. Zero customer service in service department. You will be treated like you are just a number. DO NOT take your vehicle there for service !!

I went to Keffer Hyundai to exchange two vehicles they we had lessee from another Hyundai at the time we looked at a Kona which we test drove and like at that time we said ok we like this car and would like to lease two just alike one for myself and the other for my mother my mom told them she would like hers in blue but to be just like the one we test drove they said ok we will go get the cars ready while you do the paper work went inside did the paper work on the two Kona car one black one blue. we go to leave my mom get to the light after pulling off the lot and calls me her daughter and said this car is not like yours it has no features like your it is your base model My mom said I'm not happy this is not what I asked for so I called my sales Person *** and told him he said let me see what I can do 3 to 4 weeks later he called us back in and told us he had a car he could swap us out of and into another car but it was a Tucson we said ok we thought that everything was going to stay the same they did not go over any of the payment details with us we assumed everything was the same so we signed and left 3weeks after that they called us back and said the vin was wrong on the car they gave us can we need to come in again and resign paper again no one explained what was going on we trusted them a week later we find out that the car is now no longer a lease but a purchase. the car has 2 vin number 2 bill of sales on the same car?
I feel I was scammed because I am a woman would did understand what was goin on and know explained it to me both the salesman and the financial advisor were both let go from the company red flags all over this deal wrong number lots of discrepancies need help please
Account_Number: XXXXXXXXXXXXXX

I was promised tinted windows and when my car arrived, there were no tints. In fact, my car was the only car on the lot without tints.
On August 20th, Keffer Hyundai promised me tints on the new Sonata I bought from them. from the start, there was an understanding that I wanted a color they didn't have on their lot so when I asked the man who was prepping my car about the tints and he got the sales manager and the sales manager tried selling me tints, I was insulted. Then he asked me to wait to speak to the sales person. If he's the sales manager, why doesn't he just manager the situation and fix it. I tried handing him the keys so I can go to an honest dealership and buy the car and he moves his hands and lets them drop on the floor. Then he picks up the keys and starts to go inside. As he's walking in, he's turns around and tells my wife and I that he's going to ruin her credit. I run over to him and tell at him not to threaten my wife. The sales manager is about 5'2" and I'm 6'4". When his co-workers saw me yelling at him, they run out to protect him as if I was going to hit him. If I hit that little guy, I could be arrested for child abuse. They're pushing me away from him and I'm yelling, Stop touching me. Then this man who later said he was the owner comes running out screaming, I'm not afraid of you, as if he's ready to fight. He has four guys with him yelling that they're going to *** me up. If this man is a business owner, he showed no interest in the the de-escalating the situation and finding out what was wrong with this customer. He was trying to scare me. It didn't work. His plan B was to call the police because either he thought I was afraid of them, he thought they were his own personal security or he thought that the angry black guy was going to get arrested. He called the police. The *** police department couldn't have been more professional. They came and told me that he no longer wanted me on the property. Fine. I don't want to go there anymore. But you can't tell the police that you asked me to leave when you tell me I'm stuck with the deal I signed and you have the keys to my car. Also, there was a maintenance package purchased. How do I get my 3 years of oil changes if I can't go to the dealership. He told me to *** off and I asked if my wife could bring it. When faced with losing the money from the maintenance package, he told me it's a deal through Hyundai and I go to any Hyundai dealership. I wish I did this when I bought the car. How many businesses do you know where the staff comes to work prepared to fight a customer. I'm sure this isn't the first time this has happened. They're lying, unprofessional gangbangers and their leader is a coward. When it was all said and done, I was was trying to be the grown up in the room and I reached out to shake the owners hand after I thanked the police and shook their hand. He left my hand hanging in the air and said, No. He treated me like I cheated him out of tinted windows when it was him who did that to me.

Wrong size wheels installed on vehicle before I purchased the vehicle tore up my fenders.
Ileased a 2018 G80 from Keffer Hyundai a year ago brand it was a demo car sold as brand new with aftermarket wheels on it that turned out to be the wrong size wheels I notified my sale rep Charles and was told that they didn't have the original wheels for the car anymore so after several months of the tires scrubbing against my fenders the wheels damaged both front fenders that I had to get fix out my pocket even though I didn't have those wheels installed on the car and I told my sales rep the wheels was scrubbing. So now I have been going back and forth with Charles and his GM whom is never available to speak with about replacement wheels but I was approached by my sales rep about paying for half of the cost to replace the wheels which I shouldn't have to pay a dime for to replace wheels I didn't install or put on the vehicle that are the wrong size wheels I am paying 722 dollars a month for a car that I can't enjoy. I just want my wheels replaced and enjoy my vehicle that I am pay a *** of alot money for. This bad business.

Was sold a car under duress/high pressure tactics and was not given all the details such as loan duration and cost of the car.
Was referred to go to dealership. When I got there I specifically told Scott G and Farrid C what I was looking for (nothing over $10000, short term loan duration, payments around $250). I had a trade in worth $1500. I found a car that I liked and was rushed through the process. Kept asking Farrid and I was ignored. Farrid showed me two pieces of paper, one that broke down that my cost with the trade in was $8300. Was shown another piece of paper only showing the payment choices. Without agreeing to anything, my possessions in my *** were being transferred into the new car. 3 hours later I was put into a room and was told to sign several large contracts without given a chance to review it. They never told me that I had the opportunity to take it home and look it over before signing it. They just cornered me into an office and told me to sign. Over the next couple of days I did have a chance to look over the contract. Come to find out that after the duration of the loan, I would be paying $18000 with a 25% interest rate for a 2014 Hyundai Elantra. I was outraged. If all of this was explained to me when I was there, I would have never agreed to that. I just want my old car back and to return the Hyundai Elantra.

Danny M is a *** PERSON How dare you say I was BEGGING YOU FOR A CAR WHEN I WALKED (PLEASE GET YOUR STORY STRAIGHT DANNY, When my husband & I went to see you I told you my credit was BAD yes I need a car....but I don't want you to waste my time......ok everything went good I did not even get to pick the car he park a car in the front 2016 Hyundai Sonata very nice car said here test drive this one. So we test drove the car...he said this is the car I can give you FINE THEN...WENT TO MS B OFFICE SIGNED THE PAPERWORK, SHE SAID CAR WOULD BE READY MONDAY TO GO PICKUP CAR WITH COPY OF CONTRACT (TO THIS DAY I STILL HAVE NO COPY OF PAPERWORK) OK THAT IS THE LEAST OF THE RUDENESS OK THE FINANCE COMPANY CALLED ASK ME QUESTIONS ABOUT THE CAR ASKED IF I HAD A SUNROOF NO I DONT, SHE SAID LET ME CALL THE DEALERSHIP. She called them and spoke to MS B. MS B CALLED ME ASKING WHY I TOLD THEM I DO NO HAVE a sunroof I told her WHY DO I SAY THAT I HAVE SOMETHING WHEN I DO NOT HAVE A SUNROOF DO YOU NOT KNOW WHAT KIND OF CAR YOU HAVE???? SHE IS SO NICE WHEN YOU SIGN PAPERS BUT AFTER THAT UFFFFFF. SHE SAID YOU NEED TO TELL THEM THIS,,,,,, SO the finance company called me again once again the lady asked me the same question but I explained I do not have a sunroof she said ok do not worry....
2. MR B CALLED ME AGAIN SAYING I NEED TO GO SIGN THE CONTRACT AGAIN BECAUSE THE FIRST ONE WAS WRONG.......OK DANNY M BOUGHT THE PAPERWORK TO MY JOB TO SIGN I READ IT THEN I SIGNED IT ASKED HIM FOR MY COPY..HE SAID THAT MS B WOULD MAIL TODAY IS THE 23 OF MARCH I SIGNED THE PAPERWORK ON THE 15TH OF MARCH STILL NO PAPERWORK IN MY MAILBOX.
3. I RECIEVED A EMAIL SAYING THAT MY TAG WAS THERE AT THE DEALER TO PICK UP...OK MY HUSBAND WENT THERE TO PICK THEM UP THE LADY MICHELLE WAS VERY VERY RUDE TO MY HUSBAND HE CALLED ME I TOLD HIM TO SHOW THE ID OR ASK FOR DANNY M HE COULD NOT FIND HIM SO MS MICHELLE FINALLY GAVE HIM THE TAGS THEN HE CALLS ME TELLING ME THAT THE TAG IS ONLY FOR 30 DAYS AGAIN THAT WE HAVE TO PAY CLOSE TO 300.00 TO GET THE TAGS...SO I CALLED THEY SAID THAT WE DO HAVE TO PAY I ASKED IF I SIGNED THE PAPERWORK SAYING THAT TAX, TAG AND TITLE IS INCLUDED ON THE PAPERWORK MS B SAID NO I HAVE TO PAY IT SAYS THAT ON YOUR CONTRACT(WHAT CONTRACT I DO NOT HAVE ONE, SO SHE PUT DANNY M ON THE PHONE BECAUSE I ASKED TO SPEAK TO THE GENERAL MANAGER INSTEAD SHE PUT HIM ON THE PHONE HE ASKED WHY I EXPLAINED HE WAS VERY RUDE BY HANGING UP THE PHONE ON ME TELLING ME I CAN NOT RETURN THE CAR DUE TO THE FACT I SIGNED THE PAPERWORK HE SAID ON THE SPEAKER WITH MS B LISTENING SORRY IT YOURS CAN NOT HELP YOU THEN HUNG UP!!!!!!!!!! WHAT KIND OF PLACE IS THIS???? FRIENDS WHEN YOU WALK IN JUST TO GET SOMETHING THEN ENEMIES AFTER THE PURCHASE... I WILL NEVER NEVER NEVER EVEN GO THERE OR RECOMEND THIS PLACE!!!!! THIS IS HOW I EXPLAIN MY ANGER IN CAPS.......JUST TO THINK I PUT THEM ON FACEBOOK A GREAT PLACE UFFFF THAT A CROCK......

Keffer Hyundai initially offered me an interest rate of 4.25 via Hyundai on a G90 then changed to GM with a 14.5 rate.
The salesman at Keffer Bernard offered us a rate of 4.25 and stated that we would be finance via Hyundai. I insisted and demanded that my credit only be sent to Hyundai's. I said do not blast my credit! He showed me my credit score at that time which was in the mid 600's and had me sign a piece of paper acknowledging that he showed me my score. I did note that the score sheet was on top of another piece of paper which I thought was page two to the credit report. He then explained that it was going to take at least an hour to finalize our trade and the paperwork with finance. We left to run an errand. Upon our return we were told that we were now being financed through GM financial at 14.5 percent additionally, that had blasted our credit 23 hits. I was in tears and irrate. I was then told not to worry all I needed to do was to take the signed contract to my credit union and use it as a bill of sale and they would refinanced it because it was a 2018 with 3000 miles so it was considered new. On the following business day we did just that only to find out that at that mileage it was considered new and the dealership had rolled our entire trade over into the new deal making the car $25,000 upside down. I contacted the dealership in an effort to get them to take the car back and they would not. I called the finance manage 26 times with no return call to this date. I contacted the GM st bit of his dealerships several times and to this date no call return. The salesman call and stated they were just trying to help us out. I spoke with GM who stated that they offered a lower rated to Keffer because my credi score did not warrant that rate and the finance manager chose a different tier do that they would make more money off the deal. My credit score dropped 72'points due to all the inquiries making it impossible for me to refinance the car anywhere. *** advised me that I was a victim of yo-yo financing. The offered to remove there inquiry no one else did. Additionally,they sold us the highest gap insurance and the contract listed a $500 payout to the form credit union which the credit union claims is bogus and is just hidden in the numbers calling it creative financing. Keffer has robbed us of our ability to finance anything that we may need. I'm suffering from anxiety attacks everytime we make a payment. I'm mentally disabled I suffer from manic depression I have attempted suicied multiple times in my life. I can't imagine leaving with this car knowing I was taking advantage of. I just can't. The payment doubled my lady car. I feel the only way out is suicide I feel completely trapped.

I need to cancel a vehicle extended warranty and gap insurance.
I emailed Keffer Hyundai on 11/13, 11/19 and 12/3 to cancel my extended warranty and gap insurance but they have not responded to my request.

Maintenance cancellation.
There stalling on cancelling the maintenance that tsaid originally it was free until I looked over the paperwork

Spoke to Kevin M. 9/29/18 he had me sign the wrong paperwork. And when I called him back to check what happened he told me I to sign another paper that he emailed on 11/05/18 which I signed and mailed. Spoke to the credit union and still haven't received the request to cancel the maintenance.

My grandson and myself purchased a vehicle, 3 weeks after purchasing the vehicle broke down with a blown motor.
After purchasing a 2007 Dodge Ram pickup truck from Keffer Hyundai on October 10, 2018, my grandson, ***, who I co-signed for, drove the vehicle for 4 weeks before it broke down on November 9, 2018. We purchased the extended warranty on this vehicle. After speaking with our sales associate, Brandon, on November 10, 2018, he told us to have it towed to ***, on November 12, 2018 when the truck was to be delivered to *** we were told that Keffer Hyundai had already been in contact with *** and they knew the truck was being delivered there. When the tow truck arrived with the truck at *** they had not been notified by Keffer, they called *** and he told them the issue and they had to contact Keffer. After *** did an inspection of the truck, they discovered a rod was coming from the side of the motor, after further inspection they discovered that the motor in the Dodge Ram truck was not the original motor, which Keffer had advertised having 67,829 miles. After speaking with Brandon again at Keffer and telling him the fraudulent information given about the motor, he informed us that the warranty company had approved all repairs and that *** had parts on order and the truck would be repaired. After already being lied to once by Keffer Hyundai, I called *** to clarify this information was true. After speaking to the receptionist, I was informed that this information was false, that they were still waiting on the warranty company to send an adjuster out to take photos of the motor. As of today the Dodge Ram has been at *** for 4 weeks with no repairs taking place. We have tried to contact Gabe at Keffer after being told he was the general manager, to speak to him about the fraudulent information we received, lies we have been told and to try to come to a resolution, he will not return any phone call attempts we have made. This situation has left *** with no vehicle to get to work and trying to get rides daily.

DEALERSHIP SOLD TRUCK KNOWING IT HAD A REPAIR ISSUES. ONCE THEY SOLD IT, THEY DID NOT WANT TO FIX ANY REPAIRS ON IT.
I PURCHASED MY TRUCK ON 8-29-18. I PURCHASED A MERCEDES M-CLASS ML350. THE CHECK ENGINE LIGHT CAME ON AFTER I ONLY HAD THE TRUCK FOR A WEEK. I TOOK IT BACK TO THEM AND THEY KEPT IT FOR 3 DAYS. THEY CALLED ME BACK STATING MY CAR WAS READY. I PICKED IT UP AND THEY DID NOT TELL ME WHAT WAS WRONG WITH IT. A WEEK LATER, THE TRUCK BROKE DOWN ON ME ON THE WAY TO WORK. I HAD TO CALL A TOW TRUCK TO PICK UP MY TRUCK FROM WORK. I WENT BACK OUT TO KEFFER AND THEY TOLD ME THAT THEY WERE NOT GOING TO FIX ANYTHING ELSE AND THAT I COULD LEAVE OR THEY WERE GOING TO CALL THE POLICE. THEY JUST DID NOT WANT ME TO MAKE A SCENE WHILE NEW CUSTOMERS WERE PURCHASING CARS. THE MANAGER WAS VERY RUDE TO ME. HE ACTED LIKE HE DID NOT CAR AT ALL. I WOULD NOT RECOMMEND ANYONE TO BUY A CAR FROM HERE CAUSE THEY HAVE TERRIBLE CUSTOMER SERVICE. ONCE YOU PURCHASE THEY DO NOT CARE ABOUT YOU ANYMORE. SO I HAD TO PAY 1000.00 TO GET MY TRUCK OUT OF THE SHOP. SO THEN A WEEK LATER, MY TRUCK BROKE DOWN AGAIN AND I HAD TO GET IT TOWED AGAIN. NOW IT HAS BEEN IN THE SHOP NOW 2 WEEKS AND I STILL DO NOT HAVE MY TRUCK. I HAVE NOT BEEN ABLE TO DRIVE MY TRUCK FOR A FULL 30 DAYS. THUS IS TERRIBLE AND RIDICULOUS. I HAVE NEVER PURCHASED A TRUCK WITH THIS MANY PROBLEMS EVER. I HAVE GOTTEN CARS FROM SIDE DEALERSHIPS AND NEVER HAD A PROBLEM LIKE THIS BEFORE. I WOULD RECOMMEND NO ONE TO THIS DEALERSHIP!!!!! THEY NEED TO GO OUT OF BUSINESS SELLING LEMON TRUCKS AND CARS. THIS IS POOR CUSTOMER SERVICE AND THIS WILL NOT EVER HAPPEN AGAIN FOR ME!!!!! THIS HAS BEEN A TERRIBLE LEARNING EXPERIENCE AND HATE I AM GOING THRU THIS. BASICALLY I GOT THE BAD END OF THE DEAL!!!!

Purchased used vehicle. Put $7,500.00 towards the purchase. Vehicle defective. Returned. Dealership refuses to return down payment of $7,500.00.
Purchase Date: 06/12/18
Problem Date: 06/14/18
Model Number: 2015 Hyundai Genesis
VIN Number:***
Cash Price: (including $850.88 sales tax) $28,413.88
Total cost of vehicle (including check for $7,500.00 down payment): $37,651.00 financed with Market USA Credit Union.
Salesman: William *** Y
General Manager/Genesis Brand: Gabriel F

The following letter was emailed to Mr. F on
09/21/18

Hello Mr. F

My name is xxxxxx. I purchased a used 2015 Genesis from Keffer on 06/12/18. The vehicle had serious vibration problems making it unfit for me (a Senior Citizen) to drive because it caused continuous feelings of vibration in my body, even when I wasn't driving the car.

The defective vehicle was returned to the dealership on 07/27/18. I was told I was not entitled to the return of my $7,500.00 down payment because "we did you a favor by taking the vehicle back". In addition to Keffer retaining my down payment, I was required to pay an additional $1,353.00 to the dealership before they would close the account with my lender, Market USA.
Consequently, the return of the defective vehicle to Keffer cost me $8,853,00.

Mr. F, I've left several messages with various receptionists requesting a call from you. When I realized I may not receive a return call, I reached out to Hyundai Corp. I was given a claim number and was told they spoke to the dealership. They said they were told that the charge of $1,353.00 was to cover the cost of taxes and various fees. I was then told that the issue of the return of my down payment had to be resolved between me and Keffer Hyundai.

Therefore, I am once again requesting the return of my down payment of $7,500.00. The lack of return has caused me financial hardships, as I am on a fixed income. You see, Mr. F, the $7,500.00 came from the sale of a vehicle I had for 11 years. The money helped me reduce the cost of the used vehicle I purchased from Keffer. I've since purchased another vehicle, a new one (because my experience with the purchase of the used vehicle was very stressful). Since I no longer had my down payment, it caused my monthly payments for the new vehicle to increase. I continue to hope and pray that Keffer will return my down payment. I need it to pay down/reduce the monthly payments of my new vehicle.

Sincerely

I have not received a referral check I was promised for referring someone to buy a car. They went in office and purchased a car 2 days after I did.
When I purchased my car on September 22, 2018, I was advised of a referral program they offer. My salesperson, Brandon B, advised that they offer referral checks when someone I refer comes in and buys a car. He advised that it typically takes a month for me to receive after the day my referral purchases a car. I advised that my sister needed a car. He advised if I could get her to come in on Monday, September 24, 2018, that he would send a $200 referral check. My sister, ***, came in and bought a car on that Monday. To this day, I have not received my referral check. I have texted Brandon B for assistance with no response. I have called several times and have left messages with a manager name David. I also went to the location on November 9, 2018 for assistance but the person I needed to talk to was not in office. I have left my name and phone number and have not received a follow up call from anyone in that office.

I purchased a vehicle on on July 27, 2018. And since the time I bought it I've had several issues with this vehicle. The vehicle is a BMW X5 2009.
Since purchasing this vehicle I have had many issues. One was the key wasn't being recognized by the vehicle. Now my car is not drivable. I was told that there was a oil leak that caused the timing belt to slip off and get sucked into the engine. I was told by *** service department that it will be a total of $6200 to have this car repaired. I've only had this car two months and have not been able to drive it for several weeks. When I reached out to the dealership that sold me the vehicle I was given the runaround. I was advised that I had a warranty which is a extended warranty that Doesn't even cover for the type of repair that is needed for this vehicle. I should not be liable for vehicle that was told to me had gone through a certified check before it's eligible to be sold. BMW after doing a diagnostics test on the vehicle stated that the dealership had to have known that this car wasn't a good vehicle. Now I'm stuck with a car payment for a vehicle that I can't even drive. My car has been sitting in the parking lot of the BMW service department waiting for me to pay $6200 I don't think this is fair and someone needs to come forward to help me make these payments for this repair. I am holding cats ar now I'm stuck with a car payment for a vehicle that I can't even drive. My car has been sitting in the parking lot of the BMW service department waiting for me to pay $6200 I don't think this is fair and someone needs to come forward to help me make these payments for this repair. I am holding Keffer Hyundai Fully responsible for selling me something that was no good just to make a sale and meet their quota.

Dealership agreed to pay remaining balance of existing lease contract. Did not pay the full amount.
The dealership agreed to terminate my existing lease contract early and lease me a new car. The agreement was that the dealership would cover the remaining car payments owed and other applicable charges. The amount owed (according to a document from Hyundai Motor Finance) was $1,184.42. I brought this document to the dealership upon receiving it in the mail. My sales rep took the document, made a copy, gave me the original back and told me it would be resolved. About a week later I noticed that my old lease account still had a remaining balance of $84.42. Over the next THREE WEEKS I continuously would reach out to the dealership and would seemingly get a new answer each time. From either the sales department, finance department, or accounting department, nobody was helpful and continued to give me either wrong information or just outright lies. I was told on two separate occasions that it was being resolved (by two different people). I was told by a sales rep that he escalated to his manager and that the manager would get back to me (the manager's name is Justin). But never did, nor was he ever around when I would call. My original sales rep (the one who leased me the car) told me the remaining balance was taxes owed, and they weren't responsible for that. When I told that to Hyundai Motor Finance they told me that was incorrect and that the taxes on the balance owed was only around $12-$14. After a long while I was able to get the dealership back on the phone to let them know. My sales rep asked me to email them the statement (even though I already brought it to him after getting it in the mail) and that he would take care of it. I sent him the email and never heard back. I even called, left a voicemail, and no response. It got to the point that the $84.42 owed was so overdue that I feared it would affect my credit score so I paid it myself.