Keffer Hyundai

On 8/21/18 I received a call from the customer service lady at dealership that our license plates were in. She was very rude and unprofessional
On 8/21/18 about 11a I received a call from the customer service lady at dealership that our license plates were in. I said okay and she hung up. I called back because I remembered Chris the finance manager told me that they could mail them or we could come back and have Farrett C put them on the car for us. So when I called the customer service lady transferred me to someone and they transferred me back to the front desk. I asked her if she could mail them. She was like no we don't mail plates. So I told her that the finance manager told us they could be mailed she basically took the attitude of I don't care what you were told and was talking over me. she was like the policy is this and we are not mailing your tags. So both Farrett and Chris were off that day. I asked to speak to manager and she told me she doesn't care who I speak to she is going to tell them the same thing. I asked to speak to the general manager or a manager she was like there is no one available. So I told her that I was going to talk to her manager that she needed to improve her customer skills and I was not going to continue to argue with her I would just file a complaint. So I had Chris cellphone number. He apologized and said he would get the plates mailed out and asked for our correct address. I sent it to him and responded he would have it mailed. Well needless to say because I have been out of town, the plates never got mailed. My sister went to the dealership today and the plates were still sitting there. Just like I explained to the rude customer service/receptionist while purchasing the car everyone was so nice and to have to be treated so poorly and rude by her was very unacceptable. Although the sales agent was phenomenal I would NEVER refer anyone to do business there!

they did not mention the car came with only one key

I co signed for my grandson a 2010 nissan altima on july 16th 2018 at keffer hyundai. We signed all the paper work and was getting ready to leave and I told the salesperson that I needed the second key for the car and he said there wasn't another key. I later found out that car lots don't have to give 2 keys but my problem is I think they should tell you that up front instead of waiting until you have bought it and everything has been approve. I called them several times and even went back up there but they said it wasn't nothing they could do and didn't care. I would have never have bought it knowing they would not furnish a second key, I think they should have to tell you that up front.

Roll your eyes, shake your head or smirk if you want...but a verbal agreement/contract and a handshake does not a deal make at Keffer Hyundai in Charlotte. Character and integrity (and dare I say honesty {gasp!} ) is so far removed from this dealership.
#donotrecommend #gabrielneedsanewhorntoblow #daveandwilliamaredecent #bethebusinesspersonpeoplecanlookupto

Dishonest and/or poor service as it pertains to financing the purchase. Dealership did not fulfill any of its commitments.
I agreed to purchased 2011 Honda Odyssey on the evening of Feb 21, 2018. A 'Full Detail' (including wax) was agreed upon as a condition of the sale.

Misleading Finance Process: I had a pre-approval letter from my bank (BofA), but I could not locate the email on my phone. I was waiting on hold to speak with someone at my bank, but was told not to worry about it, that they deal with this bank all the time, and they could submit the paperwork to my bank and get the same rate as my pre-approval. After submitting the information to my bank, they said my bank came back with a higher rate than my pre-approval and offered me an alternative through another bank (PNC). I was told by the salesperson (Farrid), David Parker, and Brandon (in Finance) to call my bank in the morning (Feb 22), get the pre-approval letter, and send it to David or Brandon. They told me Brandon would take care of putting the loan through my pre-approval to get the lower rate and that it wouldn't be a problem.

I called the next morning (Feb 22) and asked for Brandon, but to my surprise I was told that he was not working that day (which begs the question, why did they tell me to call Brandon in the morning 12 hours earlier?). I left a voicemail for David P and Brandon, emailed the pre-approval paperwork to David and Farrid separately (copied David on the email to Farrid), but did not get a call back from David or a reply to my emails. Farrid asked me to stop by the dealership on my way home from work on Feb 22, and upon arrival, Farrid told me that he did not receive my email. Farrid and the Finance manager (I did not get her name) told me not to worry because the paperwork was sitting on Brandon's desk and that I had to talk to Brandon on Feb 23 because only he could handle the issue. When I spoke with Brandon on Feb 23, he said that they should have called him on his cell because he already submitted the paperwork. He said that he should be able to pull the original loan back, but that there was a possibility that it was too late and I would have to refinance. I asked Brandon to call me if he wasn't able to take care of pulling the original loan at PNC back.

After not hearing anything for a week, I followed up with multiple phone calls to Brandon (both his cell and office voicemail) on March 2 and 3 to confirm he was able to straighten things out, but Brandon did not return my voicemails. After calling PNC on March 4 and learning that the loan was still in process and that it didn't appear that there was any cancellation paperwork on file, I went into the dealership to speak with Brandon who told me that he did not receive any of my voicemails and that there was nothing he could do to pull the loan back. The explanations, finger pointing, and excuses lead me to believe that the employees mislead me from the beginning and had no intention of following through.

'Full Detail' Misrepresentation: Farrid scheduled a full detail for me on Monday, March 5. I was under the impression that the vehicle would be waxed. Upon picking the car up, it was obvious that the car was not waxed and the top of the vehicle still had visible dirt that I could wipe off with my finger. I notified Farrid who asked for pictures but did not offer any remedy.

This dealership does not stand behind their customers and sold me a lemon. I test drove a car and loved it. The salesman asked me if I wanted to purchase the car and I said yes. Bought the car that evening in less than an hour. However when I went to drive it home the dealership LOST THE KEY ! I was told to return the next day just before closing time. I arrived to the dealership and they handed me a key 5 minutes prior to the store closing. I went to get into the car and noticed this was not the car that I bought or was it? They gave me a lemon instead and wrote up the paperwork the night before on that lemon. They would not fix the car after exhausting efforts. CHECK your vin numbers against the paperwork prior to signing with this final paperwork. You may not be getting the car promised. This is how the get the junk cars off their lot. The General Manager *** is no help . Everyone else is very nice but the can not help you even if they want to.

Took car in for evap code and alignment. They charged us 600$ to replace the charcoal canister and alignment and a week later the cel came back on.
So we went to Keffer Hyundai to check for a EVAP code they told us we need to replace the charcoal canister which was replace a charge of $600 for the replacement of the charcoal canister and the diagnostic fee. A week later the check engine light came back on with the same code we brought the car in for initially. They told us we need a new gas cap so they replace the gas cap. 3 days later the check engine light came back on this is mid-september than 9:15 we're about the car back in and I talked to the manager he said the smoke machine wasn't available or wasn't working so they had to borrow one from another shop so they said they will call us wants to smoke machine came back in but initially they said they did the smoke test and they found out that the charcoal canister was leaking when we first bought the car in beginning of September of this year. So apparently the smoke test was never done and now they tell me when you go to another shop they can't fit they they try to send it to another shop to have the repair done. I came back in 3 days ago which was Friday the 20th to talk to the manager again he said he'll call me once he files a new machine it was just going to cost $700 for the new machine. I believe that the smoke test would never done and they aren't and they won't stand by the work they said they going to do to repair our car.

On 10/12/16 my daughter's Hyundai lease buyout amt was $12884.67. She paid for the car, but Keffer Hyundai only sent $9700 to Hyundai Motor Finance.
In November 2013 I cosigned a lease for my daughter on a 2013 Elantra GT at Keffer Hyundai in ***.
On October 12, 2016 my daughter and I went to Keffer Hyundai where we were given a buyout figure to purchase the vehicle. We made a decision for her to purchase the vehicle and did so through Hyundai Motor Finance for $13,815 plus fees. (Copy of purchase agreement available)
On October 25, 2016 I received a letter from Hyundai Motor Finance (Copy available) where they claimed we owed an additional $3315.65 for the vehicle.
My daughter and I have called Keffer Hyundai multiple times since November. They will no longer return our calls.
Since January my daughter and I have received multiple phone calls and letters from CCB Credit Services on Hyundai Motor Finance's behalf. (Copy available)
After multiple phone calls and emails to the collection agency and Hyundai Motor Finance over the last eight months I finally found out what the problem was:
o I spoke with a woman named Teyona S from Hyundai Motor Finance on 8/28/17. According to Ms. S, the buyout that Hyundai Motor Finance quoted Keffer Hyundai for the Elantra lease on October 12, 2016 was $12884.67. However, Keffer Hyundai only forwarded $9,700 to Hyundai Motor Finance for the buyout of the lease. (Copy of $9700 receipt available)
Hyundai Motor Finance said that Keffer Hyundai is a third party and my daughter and I owe the $3315.65

I want either Keffer Hyundai to pay the $3315.65, or for Hyundai Motor Finance to acknowledge that this is an internal issue at Hyundai.

I recently leased a 2018 Sonata Sport and traded in my 2013 Elantra. After sitting at the dealership for 5 hours and being moved from sales person to sales person to sales person, I got the deal I was looking for. I requested my old rims and tires be put on the new vehicle and we made an appointment for the following Saturday. I drove off in the new 2018 and left my 2013 on their lot, in their care. While picking up the 2018 after having the wheels switched over, I noticed the front tires were NOT my tires. The tires I had purchased a year and a half earlier were Sentry with a 40,000 mile warranty per tire; the front tires that were put on my car were a different brand, therefore no warranty. I immediately brought this to the Service Managers attention who looked at me like I was crazy and began defending the sales department. The Sales Manager, Tony, did not listen to what I was saying, he did not believe me that they weren't my tires and said "the tires could have been switched in your drive way or the *** parking lot just as well as they could have been switched here". Really? Like I wouldn't have noticed someone taking the tires off of my car while it's parked in my driveway? This went on and on and on, numerous phone calls and emails have been sent with no response from Keffer Hyundai.

So here I am, tires stolen and upgraded rims scratched and chipped, being ignored by the dealership that I pay thousands of dollars to every year. If this issue is resolved or not, I will never step foot in Keffer Hyundai again.

Misleading information provided about certain features during car purchase. When I brought their attention to the incident they refused to solve issue
Keffer Hyundai sold me a car with wrong information, I discussed some car features (Smart Cruise Control and Lane Departure Detection) with the sales guy before signing papers and the sales guy told me that the car has this features we discussed, but they are turned of for the transit purpose, and I can turn this features on at anytime. so I believed that sales guy and we went through the signing process. after couple of days I went to the car and took out the user manual to turn on this features but I couldn't find the buttons referenced in the user manual. so I call the sales guy to notify him that I don't see this button referenced in the user manual so I don't know how to turn this features on, and I asked him if I can bring the car in the dealership to they can look at the issue and he said sure, so I took an appointment for next day evening so they can help me turn on this features and that was the end of that call. after I hung up, within 20 - 25 minutes I got call from same sales guy saying that upon checking he found out that this features which we discussed are not in the car!!! so I asked him to fix his mistake either by adding this features to the car or give me a car which has this features. so he said he will talk to management and call me back, I didn't get call back in timely manner so I called the owner Gabriel F to notify about this incident. He said that he will talk to the sales guy and he will give me a call back. That was the last time I heard from him. He never called me back probably because he knows that his sales guy screwed up and now he doesn't want to deal with the situation. late that evening I got call from their sales manager, I believe his name is Scott. He was talking to me in a way that anyone would feel like they are trying to cut me lose now since I already signed the paper. and he also sounded like he doesn't want to own the mistake his sales guy made. so I called Gabriel F again on next day and he pickup my call says "Hello" and I tell him my name and he instantly hangs up. I continuously called him 5 times back to back, but he did not answer any of those calls and by this time I already I expected this kind of behaviors from this people. so after me calling him 5 times in a raw I get a call from Scott the sales manager, saying that Gabriel has some emergency and so he had to leave early and Gabriel asked him to call me. and just like before Scott said that contract is already signed we can't do anything.
And yes its been few weeks since this incident but the owner of the Keffer Hyundai has not cared enough to call me back yet.

Car was supplied with non working nav system. This has been corrected, but the replacement is not correct for the car or Year.
When I bought the car, as new, in December 2016 and went to pick it up from the dealer, the navigation system would not load. The salesman took out the SD card and replaced it with another that he got from his office, which did initialize.

Whilst driving, I had noticed some inconsistencies in the navigation system, so when the car was taken in for the first service, I asked for the SD card to be changed to the correct one, i.e. for a 2016 Hyundai Sonata, (the one that had been put in was from an old Santa Fe).

This was ordered, but when it was fitted a week later, it would not initialize. After some more time, they apparently ordered yet another card, which does work, but is from a xxxxx, and has map data from March 2015. I asked for the correct one to be fitted, i.e. for a 2016 Hyundai Sonata, but they refuse to do anything more saying that the company that supplies the SD cards cannot get them the correct one, and when I contacted Hyundai, they said it was a dealer issue, and should raise this matter through the Revdex.com to get a satisfactory resolution.

Can not possibly write it all in 150 characters. They tried to sell us a car different than the one they showed us. Call me for more in ***
Sept 9, 2016 Lewis G, Anthony, Dan F,and others. I have typed up what happened in 10,000+ characters. Not enough room here. We had an appt and drove two hours to see a specific vehicle. They sold it and didn't bother to tell us. They tried to get us to buy a more expensive, brand new car. It had a roof rack and navigation / back up camera. Said keys didn't work. So, couldn't test drive. Got $ to purchase it while they fixed the key. They sat us down to sign paperwork. We told them we'd like to test drive first, and when they took us to the car - it was a different vehicle! No roof rack or camera. They were going to sell us a different car than they had shown us without telling us! Isn't that illegal? They said they showed us the wrong car. The price they gave us was for the one without the roof rack or camera and refused to add them. We still (stupidly) bought the car. AC wasn't working while they were showing us the blue tooth technology. They said it was from sitting so long on a hot lot. Pulled around to have a tech look at it, but was told they were closed and just take it in in the morning if it wasn't working. Seemed to work in the morning on the way to church. Half a mile after leaving the parking lot, the engine heat gauge was all the way to hot. Pulled into gas station, lifted hood and antifreeze was all over the engine! A BRAND NEW car! Had a difficult time getting it towed for free, waited two hours. Towed to local hyundai place. Said it wouldn't be done until Friday. Local place was out of loaners and said they selling dealer should cover anyway since we only had it for 16 hours. Keffer refused saying it was the responsibility of the repair shop and hung up on us!

They won't refund warrantee purchases
I sign a paper to cancel the warrantee and its been over two month the never refund the money back to the loan. Evertime I call somebody said they will call me back but they never do.

I inquired about a vehicle on a Saturday morning. An e-mail was sent to me with a picture of the vehicle in question and a selling price. I drove several hours to see the vehicle, went for a dest drive and then began negotiations. This dealership absolutely refused to negotiate with me even thought the vehicle was priced above xxxxx and its condition was not excellent. Then to make matters worse they began to discuss financing when I realized that the finance manager had raised the price of the vehicle $1500.00 above what the e-mail I had received just a few hours earlier stated. They claim to have had the vehicle detailed to justify the price increase, and I can vouch that it was in no way detailed. This seems like a classic bait and switch to me. Further more the sales manager charged me for a supplemental GAP insurance that he claimed was included in the extended warranty (almost an additional $1000.00). That I didn't need by the way. This dealership uses shady practices in an attempt to confuse its customers(or at least myself). Each time I asked a question about a possible repair on the vehicle a different sales person would come speak to me and avoid the question I had originally, all the while still processing the paperwork as if they had no intention of working with me and were simply trying to get me out the door. This has been the worst auto buying experience of my life.

2017 hundia sonta steering broke and no brakes I bought new last saturday own it 30 mintues till a it had to be towed to dealer ship
my 2017 sonata new steering locked up on interstate xxxxx comeing to xxxxx nc the car had to be towed in and it still not fixed yet we tried to contact the owner I want a new car not some junk that tore up .I want my old car back 2017 ford fusion it was not all to pieces we had to stay in a motel room all night because of these people junk car thay sale for new I want my old car back im not paying payments on a car that junk it no good we owned it 30 mintues I want a car that new not a loaner car that all to pieces.

Breach of contract as well as unfulfilled promises
On 03/11/2017, I went into Keffer Hyundai for a promotion offering an opportunity to win $10K. After reviewing options, I decided to purchase a new car. I traded in my 2013 Sonata for a 2017 Sonata after a long discussion/negotiation in which two sales persons and the general manager/partner xxxxx engaged in a hard sell. Yes, I expected a hard sell and I'm fine with that.

I have several grievances with the circumstances surrounding my purchase. The first is that I have a singed agreement from Keffer Hyundai (I can provide the paperwork) that they would pay off my old car loan in the amount of $14,743. The dealership did not pay said car loan off until 03/27/2017 and did not let me know that would be the case. I incurred an automatic payment on the old loan and therefore they underpaid on the deal. To be fair, I understand the concept of error or misunderstanding and was not immediately alarmed. Wait for it...

Additionally...
During the high pressure sale situation xxxxx(general manager/partner) touted that I "would not have to pay for service for two years" which he described as 6 oil changes and tire rotations (which is indeed on file in the service department). Upon my request, he also agreed to add a cabin and engine filter change as recommended by the manufacturer at 15,000 miles, which is not on file in the service department and he conveniently left it out of my paperwork. I studied my contract more closely when I incurred an extra payment on my old loan and discovered that I was charged $389 "for maintenance." At that point, I called the service department and inquired about the price of an oil change and tire rotation on my specific car. They quoted me a cost of $56.12 per oil change/tire rotation service. Not only was I was charged for the promised FREE maintenance, but I was overcharged by $52.28.

Additionally, I expressed concern that I have a job that requires driving all day (as a home health nurse) and was concerned about the heat retention of a car with a black interior, which is of course the car that they had on the lot that they were trying to sell me. One of the other two salesmen, whose name I cannot recall, responded to my concern by telling me that my car had remote start. My car DOES NOT have remove start; although I can purchase it through a membership to xxxxx. I was told that my care HAS remote start.

I reached out to xxxxx (general manager/partner) to discuss my concerns and discuss a reasonable resolution as he was the one most involved in the negotiation details of the trade. I called him on his personal cell phone number that he provided to me on his business card on 04/25/2017. I did not receive a return call. I called him again at the dealership number on 04/28/2017 and left a message for him to return my call and did not receive a return call. I emailed him on 04/30/2017 asking for help in resolving this issue and have yet to hear from him (I checked my spam folder too). All of my correspondence has been professional and respectful, for the record.

I attempted to find the contact information for CEO xxxxx both online and via the online chat without success. Therefore, I was unable to request his help in resolving this issue. I am left with no option but to file a complaint here.