Keller Williams Realty

To whom it may concern, I am not the owner or manager of this companyI'm not sure how you got my emailApparently there's some kind of mix upI am just an agent at this companyPlease remove my name and email from your recordsThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I have made sure she is no longer on any of my listsThank you

We are sorry that you are not happy with the sale of your property It is our company's intention to keep our clients informed about the market Unfortunately sometimes we are telling people what they do not want to hear It is our company's intention to be upfront and honest about what the market is doing It is our understanding that an offer was presented and unfortunately was not able to come together We work hard to generate traffic and offers through our marketing strategy- whether or not the seller accepts the offer is not in our control We will continue to utilize our time tested strategy to generate more offers as we do for all our clients

[redacted] wrote a contract on a house with one of our agentsIn the state of Missouri, earnest money can only be released by the escrow company, in this case [redacted] in Hazelwood, when both parties agreeThe real estate agent has no control over this and cannot force either side to agree or signMs [redacted] has been made aware of this and has been given her optionsShe can wait days for the money to be returned to the state or she can file a claim in small claims courtKeller Williams Realty Chesterfield has no bearing on if or when she receives the money back

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.this response from Keller Williams/ [redacted] neither addresses the complaint, nor a resolutionThe mold nor their unethical behavior is substantiated in their redress to the complaintIn fact the letters they attach do not contradict the issues addressed and the deductions made of the security deposit are unfounded, fictitious and most listed are deemed wear and tear by VA lawThe [redacted] family has evidence to rebut such fictitious claims they made in order to deduct all monies from the deposit Regardless, the matters of the unethical behavior of this business and its agent continue to be unaddressed and clearly uncontested Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Keller Williams Reality Chesterfield's response to my complaint is unsatisfactoryThis real estate firm exhibited gross neglect in their representation of me as a clientThe process of buying my first home was extremely taxing and unnerving due to poor advocation from this agency [redacted] , who blindly entered me into a buyers agency agreement, continuously failed to represent my best interest as a first time home buyer He conspired with listing agent [redacted] in attempt to take advantage of me [redacted] also displayed horrendous behavior as an agent and did not maintain professionalismHis broker, [redacted] ***, when informed of his misconduct did nothing to intervene on my behalfDespite having such a tumultuous experience I was motivated by my desire to move into my dream home to grin and bear itI was set to close and found out two days before my closing that [redacted] and her clients intentionally misrepresented home repairs that were mandatory due to our continuation of inspection agreementOf all the repairs, the most serious being radon mitigation was left uncompletedShe openly admitted that she and her sellers had not planned to mitigate it until AFTER closing of which the property would be in my legal possessionRadon is a extremely hazardous material that is known to cause cancerI decided to let the home of my dreams go and submitted a mutual releaseShe advised her sellers not to sign and to sue me for damagesI formally requested several time to have my earnest money returned and was deniedWhile still in an active contract with me, [redacted] re-listed the home and her sellers continued to deny termination of the contract [redacted] and [redacted] share the same broker which is [redacted] and she did not disclose her dual agency to meWhen all of the chaos a [redacted] and I requested a mutual release she did not act as an neutral party to settle the disputeInstead, she and [redacted] sent me harassing emails threatening to sue me for failure to performI would advise anyone looking for a quality real estate experience to stay away from these agents and this companyThank you, [redacted] & [redacted]

Hello, I have cleared her balance, so as of now she does not owe anythingIf you have any questions please let me knowThank You!

I have Requested that the independent contractor remove the information from SWMLS and any syndicated sites it may supportJason B*** the Qualifying Broker will verify this is completed. Thank you,

Mr*** *** signed a one-year agreement with Zywave, Inc(a predecessor company to Advicent Solutions, LP) which became effective March 1, 2013. Section of that agreement provides that it will automatically renew unless either party gives at least days notice of cancellation.
Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product for the second full year, and did not object to the Auto-Renewal. Mr*** complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not. In accordance with our standard practice, Advicent attempted to charge the credit card Mr*** had on file in late 2014, for payment of license fees for the upcoming year, but the transaction was declined. Shortly thereafter, Advicent emailed Mr*** regarding the declined payment, but did not receive a response. Advicent emailed Mr*** on March 10, regarding his past due account, but received no response. Advicent’s first response from Mr*** was in October 2015. Advicent disagrees with Mr*** claims that our practices were deceptive He experienced the Auto-Renewal following the first year of his license. Mr*** failed to cancel his license and did not respond to our emails regarding his delinquent account. Advicent therefore followed our standard procedure and sent the account to collections. I would be happy to discuss with you further, or provide documentation if or when that’s appropriate. Thank you.*** *** Corporate CounselT

Good afternoon,">As the broker for Keller Williams Realty I am sadden that this case was brought to the Revdex.com officeOur company's belief system to always find win-win solutions and perform our jobs with integrityIt is my opinion that the claims being made by *** *** are frivolousAttached please find letters from James Schubert and *** * *** ***You will also find a breakdown of security deposit.
Please contact me if you need anything elseThank you

Thank you for your letter of November 14, and for talking with me earlier this week and updating the delivery method for notices to Advicent from the Revdex.com. We appreciate the opportunity to respond to complaint number 11823626. Mr*** signed a one-year agreement
with Zywave, LP (a predecessor company to Advicent Solutions, LP) which became effective December 27, 2012. Section of that agreement provides that it will automatically renew unless either party gives at least days’ notice of cancellation. Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product during prior years, and did not object to the Auto-Renewal. Mr***’s complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not. During our investigation of this complaint, Advicent discovered that Mr***’s access to the software was erroneously terminated in February 2016. Because of Advicent’s error in not providing Mr*** access to the software during most of 2016, Advicent will no longer pursue payment from Mr***. I would be happy to discuss with you further if you have any questions. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I was supposed to buy a house in April with a Keller Williams real estate agent that goes by the name of Patrick A**However, the deal did not go through and I was supposed to have a refund of my money back, when I spoke to the realtor as to when I would have my money back, he told me he did not have any money at the time and he would give it back to me at the ending of AugustOn the 28th of August I texted him with a reminder for my money and he told me he doesn't have any money for me as no one paid him for what he did, I have the text messages backed up in my phone and I would present any information as needed

On 7/24/my wife hired Bright Cleaning Services to do a "deep cleaning" of our newly purchased houseOn 8/3/ladies came to cleanIn the process they tore down a large window shade including the shade for the arch window aboveSonia who was the crew supervisor said not to worry because the company had insurance to replace the shades
Over the course of the next month I called several times about getting a replacement shade only to be given excuse after excuseFinally we replaced the shade ourselves because it was a bedroom shade facing the streetIn the next months I called Bright timesHe would stop by the house to pick up the bill for the replaced shadeNever happenedHe would send an employeeNever happenedSonia says she will pick up the shade replacement billNever happenedExcuses for not hearing from his insurance company many times,then he had the insurance check and would send it, of course that never happened eitherAll these calls were initiated by

I have been asked to respond to the complain belowI was involved with this transaction from an early stage and can say that it was a personality conflict between seller and listing agentI have given the *** the unconditional release of listing they were looking for and
I believe this should resolve the issue at hand. Please let me know if you should need further explanation etc.Thank you, George D***Broker of Record

I have not received communication from Advicent Solutions however they did cash my check on March 16, marked as "final payment / account closed" Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint Now they have cashed
the check I will conclude they accepted the payment and the account is closed in good standing and all is resolved.If you need additional information please don't hesitate to contact me.Thank you

Listed a home as a house knowing it was a trailer home
We attempted to purchase a home from *** Credit Union through *** ***, their listing agentOur agent was told that they recently had the home appraised and it appraised for $225kWe made an offer, the bank accepted, and we signed a contractdays before closing, we find out through the appraiser (the same one that had previously appraised it) that this home was actually a trailer home that had been added on to*** *** knew that we were coming with ** backed funding and that a trailer home does not qualify for ** fundingAt no point was this trailer home ever listed as suchIt was listed as a house- a steel built houseWe have repeatedly asked for our money to be refunded- for the appraisal and home inspection because of failure to disclose accurate information in the listingThe bank has made no effort to refund this money and *** *** has not made any effort to correct the wrong doings on his

Complaint: ***
I am rejecting this response because: Please have Jason B*** confirm
to this complaint that the sale price of *** *** ** ***, *** *** ** has been removed from all sites and is not published anywhere!
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Siding on house and garage incomplete: Insurance company did not pay for all elevations to be complete, only areas affected by storm'I here was never any siding approved on garage Screen was missing on front window before we ever got their Wood on deck was replaced as a courtesy where damaged at no charge Fence not in contract Electrical work inside home, not in contract Electrical lights left side elevation never worked before we got their We, peace of mind construction, never removed hot water terminal We'll be forwarding pictures of hot water closet that we built to show what it looked like when we started and what it looks like when we were complete All trash debris from said PAID job has been removedI have attached a copy of the contract and pictures in my rebuttal.The siding on the home is on the contract as well as the garage.Debris pictures are attachedWires are left hanging all through the outside the homeWhere the siding was replaced and not hooked back upJust has ties on themAlso, the lighting fixtures were left hangingFront outside light was working before the siding was replaced. Enclosed picturesPictures of garage, where siding was not replaced as per contract The electrical box on the water heater had to be removed to replace the siding and should have been attached after the siding was replacedLighting was installed upstairs but no bulbs were installed. Enclosed picture I Would like these things addressed in a timely mannerSincerely, *** ***