Keller Williams Realty

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This is not me
Regards,
*** ***

Mr***'s accusations are totally unfoundedSherri *** provided him with the Truth in Housing inspection report and the Seller's Property Disclosure StatementHe hired a home inspector to review the property as wellAll of the conditions of the home were fully disclosed to the Buyer.In
addition, Jim ***, Broker for Keller Williams, spoke with Mr*** and advised him to seek legal advice and to file for arbitration (as per his sales contract) with the sellers, who flipped the propertyTo date, he has not filed arbitrationInstead, he continues to harass the mortgage company, the electrician, the sellers, the home inspector, and Keller WilliamsHe has extorted money from the home inspector and mortgage company in return for him to "go away". His issue with the water penetration in his basement is with the sellers of the property, not anyone elseHe signed mandatory arbitration in his purchase agreement and needs to follow through with this I'd like nothing better than to get this resolved between himself and the people who sold it to him.Jim ***, Broker 8/23/

Thank you for your letter of November 14, and for talking with me earlier this week and updating the delivery method for notices to Advicent from the Revdex.com. We appreciate the opportunity to respond to complaint number 11823626. Mr*** signed a one-year agreement
with Zywave, LP (a predecessor company to Advicent Solutions, LP) which became effective December 27, 2012. Section of that agreement provides that it will automatically renew unless either party gives at least days’ notice of cancellation. Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product during prior years, and did not object to the Auto-Renewal. Mr***’s complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not. During our investigation of this complaint, Advicent discovered that Mr***’s access to the software was erroneously terminated in February 2016. Because of Advicent’s error in not providing Mr*** access to the software during most of 2016, Advicent will no longer pursue payment from Mr***. I would be happy to discuss with you further if you have any questions. Thank you

Mr*** *** signed a one-year agreement with Zywave, Inc(a predecessor company to Advicent Solutions, LP) which became effective March 1, 2013.? Section of that agreement provides that it will automatically renew unless either party gives at least days notice of cancellation.?
Mr*** experienced that automatic renewal (the “Auto-Renewal”) when he used the product for the second full year, and did not object to the Auto-Renewal.? ? Mr*** complaint claims that he cancelled his license to the software, but Advicent does not have any record of a cancellation, whether within the required day notice period or not.? In accordance with our standard practice, Advicent attempted to charge the credit card Mr*** had on file in late 2014, for payment of license fees for the upcoming year, but the transaction was declined.? Shortly thereafter, Advicent emailed Mr*** regarding the declined payment, but did not receive a response.? Advicent emailed Mr*** on March 10, regarding his past due account, but received no response.? Advicent’s first response from Mr*** was in October 2015.? Advicent disagrees with Mr*** claims that our practices were deceptive? He experienced the Auto-Renewal following the first year of his license.? Mr*** failed to cancel his license and did not respond to our emails regarding his delinquent account.? Advicent therefore followed our standard procedure and sent the account to collections.? I would be happy to discuss with you further, or provide documentation if or when that’s appropriate.? Thank you.***? ***? Corporate CounselT? ?

To Whom It May Concern:We received this complaint as well and our agent Krissy C[redacted] responded in a most apologetic nanner by email to the complaint. I have included her response to the individual and her original letter that was sent as a marketing piece to a list of individuals that was provided...

to her by an outside vendor.Clearly in her response and the initial letter is apologetic, respectful and an attempt to offer assistance to individuals who may be experiencing difficulties. The letter concludes with “Again if I've reached you in error-I am very sorry and assure you it wont happen agail."I have also included the initial email complaint and Krissy's response. It is worthy to point out that the individual involved is an agent associated with one of our local competitors.I hope that providing the initial letter and Krissy's response will put this matter to rest.

Thank you for bringing this to our attention. After reviewing the situation her original agreement did require a cancellation fee because she was in a 12 month commitment. However, at the time of cancellation it was not brought to my attention that this was a serious concern for Miss [redacted]. Please...

inform Miss [redacted] that I would be more than happy to help resolve this issue for her and facilitate the best possible experience for as a member at Planet Fitness Mack Road.

I have not received communication from Advicent Solutions however they did cash my check on March 16, 2016 marked as "final payment / account closed".  Prior to my complaint they refused to cash the payment because they wanted more money as explained in the complaint.  Now they have cashed...

the check I will conclude they accepted the payment and the account is closed in good standing and all is resolved.If you need additional information please don't hesitate to contact me.Thank you.

I am rejecting this response because it is filled with lies, and they know it.
Additional Information from consumer:Hi
John, nice speaking with you today.  Per our conversation, I just wanted
to follow-up with a note letting you know that at no time did [redacted] feel you
were harassing or attempting to extort anything from us.  As we discussed,
[redacted]’s goal is to always have extremely satisfied clients, & even though we
believe we did everything we could have to appropriately evaluate, approve
& provide financing for your home purchase, we feel terrible about the
situation you are dealing with.We
wish you all the best, if [redacted] can be of assistance please do not hesitate to
contact us.Thanks
[redacted],  [redacted]John, We don't want to be caught between you and Keller Williams. We work with many
good realtors from their company. With that being said I definitely wasn't extorted. We gave you the money we did
as a gift because we truly care about our clients happiness. We would not want
to see any home buyer in this situation. We hope the money helps get you back
on track to getting your home in is nice of shape as it was when we inspected
it. We wish you the best with your arbitration with the sellers. Warm regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Keller Williams Reality Chesterfield's response to my complaint is unsatisfactory. This real estate firm exhibited gross neglect in their representation of me as a client. The process of buying my first home was extremely taxing and unnerving due to poor advocation from this agency. [redacted], who blindly entered me into a buyers agency agreement, continuously failed to represent my best interest as a first time home buyer.  He conspired with listing agent [redacted] in attempt to take advantage of me. [redacted] also displayed horrendous behavior as an agent and did not maintain professionalism. His broker, [redacted], when informed of his misconduct did nothing to intervene on my behalf. Despite having such a tumultuous experience I was motivated by my desire to move into my dream home to grin and bear it. I was set to close and found out two days before my closing that [redacted] and her clients intentionally  misrepresented home repairs that were mandatory due to our continuation of inspection agreement. Of all the repairs, the most serious being radon mitigation was left uncompleted. She openly admitted that she and her sellers had not planned to mitigate it until AFTER closing of which the property would be in my legal possession. Radon is a extremely hazardous material that is known to cause cancer. I decided to let the home of my dreams go and submitted a mutual release. She advised her sellers not to sign and to sue me for damages. I formally requested several time to have my earnest money returned and was denied. While still in an active contract with me, [redacted] re-listed the home and her sellers continued to deny termination of the contract. [redacted] and [redacted] share the same broker which is [redacted] and she did not disclose her dual agency to me. When all of the chaos a[redacted] and I requested a mutual release she did not act as an neutral party to settle the dispute. Instead, she and [redacted] sent me harassing emails threatening to sue me for failure to perform. I would advise anyone looking for a quality real estate experience to stay away from these agents and this company. Thank you,[redacted] & [redacted]

Siding on house and garage incomplete:Insurance company did not pay for all elevations to be complete, only areas affected bystorm.'I here was never any siding approved on garageScreen was missing on front window before we ever got theirWood on deck was replaced as a courtesy where damaged at no...

chargeFence not in contractElectrical work inside home, not in contractElectrical lights left side elevation never worked before we got theirWe, peace of mind construction, never removed hot water terminalWe'll be forwarding pictures of hot water closet that we built to show what it looked likewhen we started and what it looks like when we were completeAll trash debris from said PAID job has been removedSincerely,Peace of Mind Construction1506 Mary Drive Indpls, IN 46241

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.    Mr. M[redacted] I would like to remind you of your opening statement. You said "Toyota of Poway's goal is to make every customer happy whenever we are faced with a situation where the customer is not happy, WITHOUT EXCEPTION, we will go above and beyond to resolve the issue to the satisfaction of the customer"  Those are your words.         I do not feel you even came close to achieving your goal. I do not feel that anything better is going to be offered to me, as you ended you last statement with "[redacted], as far as Toyota of Poway is concerned, this case is closed"       Thank you for the $10 gas card. I can arrange to have it picked up or you can mail it.  
Regards,
[redacted]

We understand that Ms [redacted] and Ms [redacted] are not happy with how this process went. At the start of this process, Ms [redacted] began using another agent altogether, [redacted]. From that moment forward, [redacted] was no longer a part of this process. Her claims against him are unfounded. The repairs were not mandatory. Ms [redacted] agent, [redacted], did not ask for the remediation on the Inspection Notice and the sellers didn't have to perform. Yet they did. It was completed before closing. We never advised the Sellers to not sign the Mutual Release. That was a choice they made after seeking legal counsel. I have never sent a harassing or threatening email to Ms. [redacted]. I have only stated the facts. She did not have any grounds to cancel her contract that I knew of. I am not a lawyer. I advised her to seek legal counsel ASAP, as I advise every person once someone else states that they will be suing them. I can no longer advise anyone once we are moving towards court. Up until the point that this contract was terminated by Ms [redacted], she was using [redacted] as her agent. I am not a broker for her, therefore no disclosure was needed. Once again, we are sorry that Ms. [redacted] had a poor experience. We cannot return her earnest money, that is up to the Title Company and the State of Missouri. She chose to be represented by Ms [redacted], as was her right. We cannot be held liable for how she was advised by that agent.

Good morning,I have received the above-referenced complaint for our office.  In the complaint, the consumer does not provide the name of the salesperson with whom she was working or the address of the property in question.  Is that information obtainable at this point from the...

consumer?  I will not be able to research the complaint within our office without the additional information.Thank you for your assistance.[redacted]Market Center Administrator | COOKeller Williams Showcase Properties | [redacted]
[redacted] *
[redacted]
[redacted]

Dear Customer, We have been trying to reach you for some time now and  would like to speak to you in regards to the issues please contact us.[redacted] owner [redacted] customer relations mgr858-486-2900

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I have cleared her balance, so as of now she does not owe anything. If you have any questions please let me know. Thank You!

Dear Revdex.com, In speaking with our service manager [redacted] he has informed me that we have been in contact with Toyota corporation and they have mailed out a check this week.Thank you, [redacted]Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    First of all, the entire work order is a computer print out. 2 pages worth of information that spell out all the work that was done. NO WHERE on this print out does it state that my car ran rough or that it had a low fuel light on. I was only shown this AFTER I returned to Toyota, It is a hand scribbled note on the bottom of a page that could have written at any time by any person.     Second, I have been driving this car for 6 or 7 years and I know when the gas light is about to come on. I had at least 50 more mile to go before that was going to occur. I had just dropped my wife off at the movie theater and mentioned to her, " We will need to get gas before we head home" I was well aware of the gas situation. The car was running perfect.      Third, Mr. [redacted] obviously didn't read my complaint very well. I had [redacted] Auto clean my throttle body out. They did NOT reset my computer. Toyota already did that, witch is why my car started to idle poorly. The computer had been compensating for the long, slow build up of dirt. When Toyota reset the computer, as per the recall, then the car started to run bad. The computer was no longer attempting to compensate for a dirty throttle body. Over a period of time the computer would have figured it out and gone back to it's previous setting. I'm not saying it's ok to have a dirty throttle body, but this is what happened and this is how it happened.       Fourth, why on earth would I take my car back to people who are clearly lying to me? They will NEVER work on my car again! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have accepted but if I do not find a favorable response with them I would get back on to you guys.Thanks [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have made sure she is no longer on any of my lists. Thank you.