Sign in

Kelley's Auto Body & Trim Shop

Sharing is caring! Have something to share about Kelley's Auto Body & Trim Shop? Use RevDex to write a review
Reviews Kelley's Auto Body & Trim Shop

Kelley's Auto Body & Trim Shop Reviews (26)

[redacted] purchased this vehicle about months and 7,miles ago and it is our technician's opinion that the vehicle is functioning properly at this time Regardless of this, as offered in prior responses, if [redacted] would like to discuss trading her vehicle for another, we will gladly do our best to make it as easy as possible Chris Miller can introduce her to our sales management team or she can reach out to the sales department directly

[redacted] came to the dealership on Saturday with a question about a claim regarding the [redacted] coverage that he purchased with his vehicle He spoke to [redacted] on Saturday We believe that [redacted] has taken his vehicle to another dealership or service facility for his concern as we have no record of him visiting our service department He tried to call Phil G [redacted] yesterday but Phil was out sick which is why he didn't return [redacted] call until this morning Since that call, Lori has contacted the appropriate Allstate claim center to try to figure out what is happening to cause [redacted] unhappiness Unfortunately, because the vehicle was not taken to our shop, this can be a difficult task The Allstate claim center told Lori that they had asked for further information on the claim but that this request went unanswered Lori will be calling [redacted] to explain and will try to help him through this process aas best she can

Our previous response addresses the matter of inquiries and the fact that the number of inquiries has no bearing on the credit score [redacted] is correct that her financing ended up being throug [redacted] but the loan she got was through the dealer program and not via the program referenced in her letter

I can just pick out something else and my 3000$ down payment will go towards the different vehicle correct? I have to return again tomorrow due to the car still pulling left So I'd like to do it all tomorrow Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

[redacted] brought her vehicle to us on December 8, 2015, with complaints as follows:Brake pedal rubbing noiseDriver-side front window noiseVehicle pulling to the leftWe were not able to duplicate the brake pedal noise so no action or recommendation was made In regard to the window noise, we had to order a replacement window channel as we did not have that part in stock In order to complete the alignment, we had to order a camber kit for the vehicle We have attempted to schedule appointments with [redacted] to complete the work but this has not been able to happen yet We had an appointment yesterday with [redacted] but she did not show up for that We would be happy to complete the work as needed but we cannot do so if [redacted] does not bring the vehicle in for the repairs

*** ** *as charged $plus shop supplies and taxes for the oil change, so we believe that we not only matched the coupon from the other dealer, but we beat it by a little over $1. Regardless, we are sorry that *** ** feels that he was treated unfairly and we would like to offer him 50% off
his next oil change in an effort to regain his faith. If this is acceptable to *** **, please have him contact me at ***

I can just pick out something else and my 3000$ down payment will go towards the different vehicle correct? I have to return again tomorrow due to the car still pulling left So I'd like to do it all tomorrow
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

*** *** purchased this vehicle about months and 7,miles ago and it is our technician's opinion that the vehicle is functioning properly at this time Regardless of this, as offered in prior responses, if *** *** would like to discuss trading her vehicle for another, we will gladly do our best to make it as easy as possible Chris Miller can introduce her to our sales management team or she can reach out to the sales department directly

We have been in contact with the customer and are in the process of resolving his concernsWe have made an offer to him which he verbally accepted and are now working to coordinate a day and time when he can visit the dealership in person so we can complete the items for him

I have met with our team to review *** *** complaint. According to our team, they do not agree with *** *** claim that she specifically asked us not to contact any particular lender in regard to arranging her loan. *** *** was told that we would be sending her application
to more than one lender in an effort to get her a competitive loan that would meet her needs and according to our team, she did not object to this. A simple search on *** confirms from multiple sources (*** *** *** **r just to name a few) that multiple inquiries within a set time period (most commonly days) is considered the same as one inquiry for scoring purposes so this should not have impacted *** *** credit score. Here is an excerpt from *** website:"You are correct that credit scoring systems allow people to shop for the best rates on car loans without having a negative impact on their credit scoresThey do so by counting all inquiries for auto loans within a given period of time as a single inquiry. That time period may vary slightly from one credit scoring system to another but typically is 14-days. That allows plenty of time for a person to be preapproved by their own lender, or for a car dealership to shop their loan application with multiple lenders in a practice commonly referred to as “shotgunning.” When a car dealership shotguns a loan application, they send it to many different lenders with which the dealership has relationshipsThe process usually only takes a few minutes and enables lenders to compete for the loan and for the car dealership to help their customer find the best loan terms. Often, the customer can pick the car they want, apply for credit, get approved and drive off the lot within a matter of hours, all without leaving the dealership. Because credit scoring systems count multiple auto loan inquiries as a single inquiry, shotgunning does not affect a person’s ability to qualify for credit."Here is an excerpt from the Consumer Financial Protection Bureau's website:"Shopping for the best deal on an auto loan will generally have little to no impact on your credit score(s)The benefit of shopping will far outweigh any impact on your creditIn some cases, applying for multiple loans over a long period of time can lower your credit score(s)Generally any requests or "inquiries" by these lenders for your credit score(s) that took place within a time span ranging from days to days will only count as a single inquiry, depending on the credit scoring model usedYou can minimize any negative impact to your credit by doing all of your shopping in a short amount of timeYou could save hundreds or even thousands of dollars by shopping for the best rate and terms on a loan."

Complaint: ***
I am rejecting this response because:After all reported repairs and $in charges, the car still had the exact same problem I initially came in forThe dealership even admitted they had not fixed the problem, diagnosing a bent valve (false) and recommending a complete engine overhaul for more $$, then stating the car was not fixable. A local mechanic quickly fixed the problem for less than $The fact that he was able to diagnose and repair the problem so quickly indicated, he said, that the dealership was either negligent, incompetent or fraudulentThe fact that the problem was not repaired or ameliorated by the dealership indicates all the work done was not requested and thus unnecessary.I have paid a competent mechanic who completely repaired my vehicleAround $is what it should have cost meI should not have to pay for incompetent work that seemed to rack up charges instead of fixing the problem (over 3x the actual cost of repairs!), to a dealership that wasted my time (visits for the same problem) and treated me with contempt.Attached is the final invoice from dealership documenting they knew the problem was not fixed and falsely suggesting 'internal damage' to engineNo one should be subjected to such shoddy service
Sincerely,
*** ***

The actual date of purchase for this vehicle was August 31, 2016. The selling price was $22,800. At the time of delivery, the vehicle had 69,miles on the odometer according to the paperwork and the vehicle came with a 60-day, 3000-mile warranty from our dealership as required by Connecticut law. According to the customer's complaint, the vehicle needs spark plugs and some sensors. Spark plugs would generally be considered a maintenance item that would be the customer's responsibility. Sensors may be covered by the service contract that was purchased depending on what they are and why they have failed, but that would require prior approval by the service contract company. Most repair facilities would be familiar with handling such a claim.In regard to the customer's request that we pay for repairs, the warranty we provided is well past expiration at this point, so we are not willing to provide such payment. If the repairs have not been completed yet, I strongly encourage the customer to reach out to the service contract company to discuss submitting a claim

On May 23, we tested the battery and charging system due to the customer's need to have the car jump started. Both the charging system and the battery tested fine so no work was performed. On the same date that this complaint was filed, the vehicle returned to our service department with
a concern about the battery. This time, the battery failed the performance test and the battery was replaced. We believe the situation has been resolved

Mr*** emailed me yesterday with this same request. Upon review of his deal paperwork from years ago, there is no indication of any such promise made. Despite the lack of documentation, our General Sales Manager offered to take care of his oil change yesterday. I informed Mr
*** that there is no documentation to support his claim. I also told him that we would be happy to honor his claim if he had anything that supports it. Barring any such documentation, I don't believe that we should be expected to honor a claim that has no supporting documentation

Complaint: ***
I am rejecting this response because:I went to the dealership with only one problem- a cylinder intermittently misfiring and the car vibrating violentlyDealership told me my car was fixedHowever, the problem reoccurred shortly after I left the repair shopI called to inform them the next day and brought the car back for the same problem when I returned from vacationThe repairs allegedly performed were not requested as the only problem I needed fixed was never fixed, as documented by their last invoice where they admit the car is still vibratingTheir claim that the work performed was necessary is as credible as the claim that the problem was repaired (it was not), or that the engine had internal damage (it does not), or that the car could not be fixed (it was).There is no reason why I should have to pay times what it actually cost to repair a bad fuel injector (~$total according to the last offer) when the dealership was negligent, incompetent and never repaired my vehicleThe actual repair costs were only ~$400, done by a competent mechanicI initially attempted to resolve this matter with the dealership but was ignoredI now request a full refund.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the service manager Chris explained that the car was tuned prior to purchase and, the spark plugs, throttle position sensors were supposed to be replaced. Chuck whom was the sales manager at Shaller stated to me and my son Evan that everything was taken care of with replacing parts and, that if we had any issues he would take care of it immediately. I am upset with the fact that Shaller is not holding up to their word of taking care of their customers. I want Shaller to take care of what is needed with this car that was sold to me.
Sincerely,
*** ***

I am sending you more information with respect to my original complaint. I found out that Jay who is the sales manager at Shaller dealership is not willing to pay for the parts that is needed to fix my car. I also found out today by Chris who is the service manager would be willing to
pay but; is not allowed and that the car I had purchased was tuned prior to purchase which made my car not being able to turn on. I would like for your office to assist me in this matter because I have tried to speak with Jay the sales manager and has fallen on deaf ears. Thank you, *** ***

Our answer was in the last response. *** *** had the larger repair completed on June 16. He came back on the 28th and we found a subsequent but unrelated issue with the timing belt. The repairs related to this were done at no charge to *** *** in light of the larger bill and were to a different portion of the engine. The fact that subsequent repairs were done does not necessarily mean that the prior work was not needed. Regardless of this, we offered *** *** a credit equal to what he paid the other shop. He has refused that offer

*** *** came to the dealership on Saturday with a question about a claim regarding the *** *** *** *** coverage that he purchased with his vehicle. He spoke to *** *** on Saturday. We believe that *** *** has taken his vehicle to another dealership or service
facility for his concern as we have no record of him visiting our service department. He tried to call Phil G*** yesterday but Phil was out sick which is why he didn't return *** *** call until this morning. Since that call, Lori has contacted the appropriate Allstate claim center to try to figure out what is happening to cause *** *** unhappiness. Unfortunately, because the vehicle was not taken to our shop, this can be a difficult task. The Allstate claim center told Lori that they had asked for further information on the claim but that this request went unanswered. Lori will be calling *** *** to explain and will try to help him through this process aas best she can

Complaint: ***
I am rejecting this response because:I specifically told my sales representative not to apply to *** and to relay that to *** I told him that I would not be approvedYour employees are lying to youHis name is Steve Matters and I told him at least twice, once when I looked at the car initially and once when I filled out the credit application These hard inquiries have already decreased my credit scoreYou should probably speak to your sales representatives about listening to their customers as well as inform your customers of the hard inquiries that will appear on their credit reports beforehand
Sincerely,
*** ***

Check fields!

Write a review of Kelley's Auto Body & Trim Shop

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kelley's Auto Body & Trim Shop Rating

Overall satisfaction rating

Add contact information for Kelley's Auto Body & Trim Shop

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated