*** *** is seeking a full refund for work that we believe was critical to getting his car running well. When he called to say he wanted to bring the car to us, he was concerned that it wouldn't make it to the dealership as it was running so poorly. In light of his complaint, we
offered him a service credit of $as we are not willing to offer him a full refund when we know that the work was necessary
Complaint: ***
I am rejecting this response because: Shaller dealership tuned the car and they knew that this would cause the spark plugs and sensors to go bad It was admitted by their service manager that the tune was done prior to purchase and noting was done to put in the stock products in the car This isales manager Jay is not going to do anything to assist with this situation since he is new at the dealer and not having any care for their customers I want this dealership Shaller to pay for the cost of the parts that are needed to be done
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: the response is misleading and does not resolve my complaintSpecifically, while the response states that the charge was $and change, I charged a total of $after the additional "fees" were tacked onto the billThis response further demonstrates the misleading and deceptive trade practices that this business engages inWhile the amount that is disputed is insignificant ($6), I feel obligated to report the dishonest service department so that others do not fall victim to these deceptive trade practicesMost people would not waste time reporting these disputes, but they add up and the business should not be allowed to continue misrepresenting undisclosed fees when quoting service orders
Sincerely,
*** **
I am not sure where *** *** is getting the idea that the vehicle was "tuned" and I am not even sure what she means by this term. The vehicle, like all used vehicles, went through an inspection before we put it on the lot. We did perform some maintenance items as part of this process. The maintenance included an engine oil and filter change as well as a drain and refill of the transmission fluidNothing we did to the vehicle would qualify as a tuif that is what she is suggesting was done.We stand by our prior response
Our previous response addresses the matter of inquiries and the fact that the number of inquiries has no bearing on the credit score *** *** is correct that her financing ended up being throug *** *** but the loan she got was through the dealer program and not via the program referenced in her letter
*** *** brought her vehicle to us on December 8, 2015, with complaints as follows:Brake pedal rubbing noiseDriver-side front window noiseVehicle pulling to the leftWe were not able to duplicate the brake pedal noise so no action or recommendation was made In regard to the window
noise, we had to order a replacement window channel as we did not have that part in stock In order to complete the alignment, we had to order a camber kit for the vehicle We have attempted to schedule appointments with *** *** to complete the work but this has not been able to happen yet We had an appointment yesterday with *** *** but she did not show up for that We would be happy to complete the work as needed but we cannot do so if *** *** does not bring the vehicle in for the repairs
*** *** is seeking a full refund for work that we believe was critical to getting his car running well. When he called to say he wanted to bring the car to us, he was concerned that it wouldn't make it to the dealership as it was running so poorly. In light of his complaint, we
offered him a service credit of $as we are not willing to offer him a full refund when we know that the work was necessary
Complaint: ***
I am rejecting this response because: Shaller dealership tuned the car and they knew that this would cause the spark plugs and sensors to go bad It was admitted by their service manager that the tune was done prior to purchase and noting was done to put in the stock products in the car This isales manager Jay is not going to do anything to assist with this situation since he is new at the dealer and not having any care for their customers I want this dealership Shaller to pay for the cost of the parts that are needed to be done
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: the response is misleading and does not resolve my complaintSpecifically, while the response states that the charge was $and change, I charged a total of $after the additional "fees" were tacked onto the billThis response further demonstrates the misleading and deceptive trade practices that this business engages inWhile the amount that is disputed is insignificant ($6), I feel obligated to report the dishonest service department so that others do not fall victim to these deceptive trade practicesMost people would not waste time reporting these disputes, but they add up and the business should not be allowed to continue misrepresenting undisclosed fees when quoting service orders
Sincerely,
*** **
I am not sure where *** *** is getting the idea that the vehicle was "tuned" and I am not even sure what she means by this term. The vehicle, like all used vehicles, went through an inspection before we put it on the lot. We did perform some maintenance items as part of this process. The maintenance included an engine oil and filter change as well as a drain and refill of the transmission fluidNothing we did to the vehicle would qualify as a tuif that is what she is suggesting was done.We stand by our prior response
Our previous response addresses the matter of inquiries and the fact that the number of inquiries has no bearing on the credit score *** *** is correct that her financing ended up being throug *** *** but the loan she got was through the dealer program and not via the program referenced in her letter
*** *** brought her vehicle to us on December 8, 2015, with complaints as follows:Brake pedal rubbing noiseDriver-side front window noiseVehicle pulling to the leftWe were not able to duplicate the brake pedal noise so no action or recommendation was made In regard to the window
noise, we had to order a replacement window channel as we did not have that part in stock In order to complete the alignment, we had to order a camber kit for the vehicle We have attempted to schedule appointments with *** *** to complete the work but this has not been able to happen yet We had an appointment yesterday with *** *** but she did not show up for that We would be happy to complete the work as needed but we cannot do so if *** *** does not bring the vehicle in for the repairs