Kelly Auto Group

We tried several times to accommodate Mr [redacted] and his requests but ran into several issues as far as schedulingIn addition, he lived almost an hour a way and we even offered to have our window company install the window on siteMr***'s schedule conflicted with the window company schedule which is local here in Cleveland.He refused to come to dealership for install which made the process challenging for a timely installWe value his business and agreed to give him a full refund on September 11th We appreciate Mr [redacted] bringing this concern to our attention as we value all of our customers buying experience before and after the sale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Date Sent: 3/31/9:16:AMCustomer has been sent refund for service contract purchased

Company responded by phone 6/5/15-***Mr[redacted] states that the consumer purchased the car as is with no warrantyHe states that the purchase was a manager's special and that the consumer was aware that some work would need to be done on the car

We are unable to comply with this requestThank you

We are sorry to hear that Mrs [redacted] is not fully satisfied with her purchase at Kelly Auto GroupWe sell all vehicles 100% "AS-IS" without warranty as noted on bill of sale, buyers guide, as is disclosure and service contract disclosureWhich every agreement was explained and signed by both parties.Mrs [redacted] declined to purchase a third party service contract with CARS Protection Plus as noted on "service contract disclosure"All sales are final and we do not accept any form of returns or exchanges as it is a pre-owned productWe have recommended a few local service centers at a discounted rate to assist Mrs [redacted] with her vehicleWe stand behind the terms of the contract and we look forward to doing business with Mrs [redacted] moving forward

at this point I have stated all I can,and still to get no cooperation at all

We are sorry to hear that [redacted] is not fully satisfied with her vehicleWe offered her a service contract with CARS WARRANTY which she declined resulting in the vehicle being sold "as-is" without warrantyWe do not have a service center at our location, but we do offer a "dealer discount" to any customer that wants to have a vehicle servicedWe have tried contacting [redacted] several times and not had successIf she could leave message with new phone number I will have someone contact her as soon as possible to discussThank you

We are sorry to hear that this customer is not fully satisfiedThis vehicle was sold "as-is" without having warrantyIn addition, noted on the buyers guide "customer assumes all responsibility for any repairs"Ok the day of the sale the customer was offered a service contract with cars protection plus which he declinedWe have been threatened by Sergio over the phone and also been verbally harassed with an outrageous amount of phone calls dailyUnfortunately, we have to abide by the terms of the contract and retail installment contractAs of today, we can offer a discount at one of our local service centers at a "dealer discount" for any repairs that may need servicesWe do not offer any kind of refund or exchanges and all sales are finalWe value are customers business and look forward to helping in any way to make sure they have a great buying experience Thank you

We are unable to make any adjustments to this account, we have to abide by the terms of the contract

Consumer rebuttal taken via phone as
followThe complaint is not resolved.The car was purchased January 25, Consumer was told there was a day warranty which is to expire April 25, 2017.After driving for a couple of days, driver seat went crooked Consumer took the car back to the business and they said it was fixed but it wasn't The car is also leaking oil and consumer is afraid to drive it with oil leaking. The car had roughly 184, $is what was paidDriver seats is still not working properly and the business will not return any of the phone calls.Consumer just wants the driver seat fixed,the oil leak repaired, and the warranty papers

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We tried several times to accommodate Mr. [redacted] and his requests but ran into several issues as far as scheduling. In addition, he lived almost an hour a way and we even offered to have our window company install the window on site. Mr. [redacted]'s schedule conflicted with the window company schedule...

which is local here in Cleveland.He refused to come to dealership for install which made the process challenging for a timely install. We value his business and agreed to give him a full refund on September 11th 2015. We appreciate Mr. [redacted] bringing this concern to our attention as we value all of our customers buying experience before and after the sale.

We are sorry that this customer is not fully satisfied, but the vehicle was sold as is without warranty and as noted in contract "customer assumes all responsibility for any repairs". We do strictly auto sales and do not have service department.

As stated to customer, we do not do any kind of returns or exchanges. All sales are final. In addition, the buyers guide states "customer assumes all responsibility for any repairs". We look forward to a positive experience moving forward. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We are sorry to hear that [redacted] is not fully satisfied with her vehicle. We offered her a service contract with CARS WARRANTY which she declined resulting in the vehicle being sold "as-is" without warranty. We do not have a service center at our location, but we do offer a "dealer discount" to any...

customer that wants to have a vehicle serviced. We have tried contacting [redacted] several times and not had success. If she could leave message with new phone number I will have someone contact her as soon as possible to discuss. Thank you.

Company responded by phone 6/5/15-[redacted]Mr.[redacted] states that the consumer purchased the car as is with no warranty. He states that the purchase was a manager's special and that the consumer was aware that some work would need to be done on the car.

We are unable to comply with this request. Thank you

We are sorry to hear that this customer is not fully satisfied. This vehicle was sold "as-is" without having warranty. In addition, noted on the buyers guide "customer assumes all responsibility for any repairs". Ok the day of the sale the customer was offered a service contract with cars protection...

plus which he declined. We have been threatened by Sergio over the phone and also been verbally harassed with an outrageous amount of phone calls daily. Unfortunately, we have to abide by the terms of the contract and retail installment contract. As of today, we can offer a discount at one of our local service centers at a "dealer discount" for any repairs that may need services. We do not offer any kind of refund or exchanges and all sales are final. We value are customers business and look forward to helping in any way to make sure they have a great buying experience . Thank you.