We do our best to be completely transparent in all our advertisingIn almost every case we can provide a loan to everyone with enough cash down and terms that are acceptable to a bankIn some cases we can finance people just out of bankruptcy or low credit scores but a down payment commitment is
generally how they will accept it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband and I have spoken with Ron and James on a number of occasions during the time we allowed Ziebart to continue work on our vehicle in order to rectify the situation. The offer made to fix my paint damage was to have it air brushed by some random company. Air brushing is not an acceptable offer as we only want the Toyota dealer body shop to repair the paint damage. This is a brand new vehicle, which is why we decided to purchase the protective film in the first place. The color is blizzard pearl which can be difficult to match. I am done trying to reason with Ron or James as they only offer what “they” are willing to do and will not even consider what we are asking. Neither Ron nor James truly cares about fixing the problem; unless it is to continue to bring my car into Ziebart Not only am I unhappy with the product, but now there is secondary damage from installing the product on my car. Ron and James are well aware of the “resolution” that we want and it is ridiculous to keep trying to discuss anything with them as it gets us nowhere. We are not willing to let Ziebart work on our vehicle anymore point blank. We are requesting a refund of the product Ziebart installed, which will have to be taken off to fix the paint damage, and repair cost to have the paint fix properly. I have a cost estimate of the repair damage done to the front bumper and the driver side mirror. Please understand how frustrating this is and time consuming.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Rework of the vehicle has been completed and we are extremely satisfied with the finished product. I consider this matter resolved and look forward to doing future business with Ziebart
Regards,
*** ***
Dear Mr***, I apologize for ***'s lack of action on your warranty cancellationI will have our office cancel the warranty and process the refund right awayPlease feel free to contact me at [email protected] directly as I will take care of this Monday am. Thank you, ***
*** General Manager ***
I would like to know what I can do to resolve this? The brake work was done and I would be happy to review this with youThe in cabin filter was replaced as wellWhat would you like me to do here? I would be happy to discuss this with you and my Service Manager at your convenienceKindly give me a call at *** and I will try to reach you as well. Thank you,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Good afternoonWe are sorry you are having this issuePlease note that tire sensors contain a battery and a sensor that will quit after a certain period of timeIt is not unusual for this to happen after six yearsThe tire replacement is not a reason for them to malfunctionThe timing here is
bad but these are two separate issuesIn an effort to keep you as a customer we will credit your account with a $service credit as a goodwill gesture if that is acceptableWe assure you the tire replacement will not cause them to quitPlease let me know when you are in so I can help you use your credit. Thank you, *** *** ***
Good morning Mr***, We are sincerely apologetic that there was such a delay in the delivery of the camper shell that you ordered. We completely understand that it has been frustrating to have to wait so long. After being informed that the unit would be delivered this week,
we waited to respond in hopes that the manufacturer would provide us with a definite date that we could pass along. Better yet, the unit was dropped off this morning. We can get it installed for you at your convenience. Please give Chris a call at the store to get a time scheduled
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. Please be aware that the complaint has now been addressed directly by them and resolved to our satisfactionThank you for your assistance
Regards,
*** ***
I apologize that you are not receiving our communications for some reasons. Please see below copies of email responses that were sent on 3/and again on 4/3. As indicated in the email, we will indeed back the warranty 100% or remove the bars if you would prefer. If you choose to
have the bars removed, this will need to happen immediately in order for a refund to be issued. Please let us know how you would like to proceed From: CustomerService Sent: Monday, April 03, 11:AM To: '***' Subject: FW: RE: Customer Complaint Ms***, We apologize for any inconvenience or miscommunication. The response was sent to the original email address included in the initial complaint. We have forwarded the original response from Wednesday, March 29. It does seem as if you are wanting to move forward with the removal of the bars for a full refund on the price paid. Please let us know what days and/or times would be convenient and we will coordinate the appointment for you. Thanks again, Customer Service Ziebart of Indiana/Ohio From: CustomerService Sent: Wednesday, March 29, 12:PM To: '***' Subject: RE: Customer Complaint Ms***, We have come to know of an issue you have faced in the past few days with our east Indianapolis, IN location. Please accept our apologies for any inconvenience our conduct and poor service may have caused. Providing excellent customer service is not only our norm but also our highest priority. We regret that we were not able to meet your expectations. We completely understand your frustration with the sequence of events that have taken place. We are also in agreeance with the fact that your permission should have been granted to have another company work on your vehicle. In regards to the question of the warranty on someone else’s labor. Ziebart would be the one to assume responsibility seeing as we are the ones who contracted it out. Your warranty included with the bars as well as the labor is still valid and with Ziebart. We have been notified that you are looking to have the bars removed, and the purchase price refunded. We are willing to support that decision. Please let us know if that is still how you would like to move forward and we can make any necessary arrangements. Let us assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future. Thank you again for you cooperation in this matter Sincerely, Customer Service Ziebart of Indiana/Ohio
We did receive your estimate, thank you. The final resolution does still need to be approved by the store manager. As previously indicated, I am confident that we will be able to work something out, however the manager is out of the office this week. We will discuss promptly upon his return and get back with you
The customer has been offered removal and refund of the cover that was installed. As soon the truck is brought back for us to remove the cover, we will issue a refund for the purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received a full refund of the product installed on my vehicle I am just awaiting scheduling of the repairs needed to be completed on my vehicle
Regards,
*** ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** At this point I perfer to communitcate through the Revdex.comAs I explained in my original complaint, I tried to work directly with Kelly Nissan, however, *** ***, Service Manager, ignored my phone callsIn a voicemail on 2-21-from *** at Kelly Nissan, he only addressed two issues, which indicated to me they were not interested in resolving the multiple issues with my vehicle that had made them aware of. Regards,*** ***
Good afternoon, I am very sorry to hear that you have been unhappy with the product and service that you received from our Castleton location. As previously offered, if there was damage done to the vehicle we will most definitely take care of it. If you are not
happy with the offer that was made we are open to discussing options, but we will need you to communicate with either Ron or James to reach and agreement and move forwardPlease contact them at your earliest convenience and we will work our a resolution
To whom it may concern: I was able to contact *** *** and was able to resolve her question on an all weather mat questionThe car did not come with that accessory but does come with the rug type matsWe were able to clear the issue at hand
We have cancelled the deal and will take no further actionWe spent a significant amount of money ($1500.) at the clients request and we will have to absorb the expenseI am confused why there is a complaint from the client as we are the injured party?
There was a miscommunication somewhere and the cover that arrived was the Undercover Lux, not the Elite LX like ordered. The cover already on the truck before it was realized that is was the incorrect one. The customers were informed and given the option to have it returned and the Elite...
reordered, or keep the Lux and receive a refund of the cost difference. The refund was accepted and processed the same day back on to the customers credit card. We have no control over how long it takes their credit card company to fund the refund. If they do not wish to keep the Lux cover we will be happy to remove it immediately.
We do our best to be completely transparent in all our advertisingIn almost every case we can provide a loan to everyone with enough cash down and terms that are acceptable to a bankIn some cases we can finance people just out of bankruptcy or low credit scores but a down payment commitment is
generally how they will accept it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband and I have spoken with Ron and James on a number of occasions during the time we allowed Ziebart to continue work on our vehicle in order to rectify the situation. The offer made to fix my paint damage was to have it air brushed by some random company. Air brushing is not an acceptable offer as we only want the Toyota dealer body shop to repair the paint damage. This is a brand new vehicle, which is why we decided to purchase the protective film in the first place. The color is blizzard pearl which can be difficult to match. I am done trying to reason with Ron or James as they only offer what “they” are willing to do and will not even consider what we are asking. Neither Ron nor James truly cares about fixing the problem; unless it is to continue to bring my car into Ziebart Not only am I unhappy with the product, but now there is secondary damage from installing the product on my car. Ron and James are well aware of the “resolution” that we want and it is ridiculous to keep trying to discuss anything with them as it gets us nowhere. We are not willing to let Ziebart work on our vehicle anymore point blank. We are requesting a refund of the product Ziebart installed, which will have to be taken off to fix the paint damage, and repair cost to have the paint fix properly. I have a cost estimate of the repair damage done to the front bumper and the driver side mirror. Please understand how frustrating this is and time consuming.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Rework of the vehicle has been completed and we are extremely satisfied with the finished product. I consider this matter resolved and look forward to doing future business with Ziebart
Regards,
*** ***
Dear Mr***, I apologize for ***'s lack of action on your warranty cancellationI will have our office cancel the warranty and process the refund right awayPlease feel free to contact me at [email protected] directly as I will take care of this Monday am. Thank you, ***
*** General Manager ***
I would like to know what I can do to resolve this? The brake work was done and I would be happy to review this with youThe in cabin filter was replaced as wellWhat would you like me to do here? I would be happy to discuss this with you and my Service Manager at your convenienceKindly give me a call at *** and I will try to reach you as well. Thank you,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Good afternoonWe are sorry you are having this issuePlease note that tire sensors contain a battery and a sensor that will quit after a certain period of timeIt is not unusual for this to happen after six yearsThe tire replacement is not a reason for them to malfunctionThe timing here is
bad but these are two separate issuesIn an effort to keep you as a customer we will credit your account with a $service credit as a goodwill gesture if that is acceptableWe assure you the tire replacement will not cause them to quitPlease let me know when you are in so I can help you use your credit. Thank you, *** *** ***
Good morning Mr***, We are sincerely apologetic that there was such a delay in the delivery of the camper shell that you ordered. We completely understand that it has been frustrating to have to wait so long. After being informed that the unit would be delivered this week,
we waited to respond in hopes that the manufacturer would provide us with a definite date that we could pass along. Better yet, the unit was dropped off this morning. We can get it installed for you at your convenience. Please give Chris a call at the store to get a time scheduled
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. Please be aware that the complaint has now been addressed directly by them and resolved to our satisfactionThank you for your assistance
Regards,
*** ***
I apologize that you are not receiving our communications for some reasons. Please see below copies of email responses that were sent on 3/and again on 4/3. As indicated in the email, we will indeed back the warranty 100% or remove the bars if you would prefer. If you choose to
have the bars removed, this will need to happen immediately in order for a refund to be issued. Please let us know how you would like to proceed From: CustomerService Sent: Monday, April 03, 11:AM To: '***' Subject: FW: RE: Customer Complaint Ms***, We apologize for any inconvenience or miscommunication. The response was sent to the original email address included in the initial complaint. We have forwarded the original response from Wednesday, March 29. It does seem as if you are wanting to move forward with the removal of the bars for a full refund on the price paid. Please let us know what days and/or times would be convenient and we will coordinate the appointment for you. Thanks again, Customer Service Ziebart of Indiana/Ohio From: CustomerService Sent: Wednesday, March 29, 12:PM To: '***' Subject: RE: Customer Complaint Ms***, We have come to know of an issue you have faced in the past few days with our east Indianapolis, IN location. Please accept our apologies for any inconvenience our conduct and poor service may have caused. Providing excellent customer service is not only our norm but also our highest priority. We regret that we were not able to meet your expectations. We completely understand your frustration with the sequence of events that have taken place. We are also in agreeance with the fact that your permission should have been granted to have another company work on your vehicle. In regards to the question of the warranty on someone else’s labor. Ziebart would be the one to assume responsibility seeing as we are the ones who contracted it out. Your warranty included with the bars as well as the labor is still valid and with Ziebart. We have been notified that you are looking to have the bars removed, and the purchase price refunded. We are willing to support that decision. Please let us know if that is still how you would like to move forward and we can make any necessary arrangements. Let us assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future. Thank you again for you cooperation in this matter Sincerely, Customer Service Ziebart of Indiana/Ohio
We did receive your estimate, thank you. The final resolution does still need to be approved by the store manager. As previously indicated, I am confident that we will be able to work something out, however the manager is out of the office this week. We will discuss promptly upon his return and get back with you
The customer has been offered removal and refund of the cover that was installed. As soon the truck is brought back for us to remove the cover, we will issue a refund for the purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received a full refund of the product installed on my vehicle I am just awaiting scheduling of the repairs needed to be completed on my vehicle
Regards,
*** ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** At this point I perfer to communitcate through the Revdex.comAs I explained in my original complaint, I tried to work directly with Kelly Nissan, however, *** ***, Service Manager, ignored my phone callsIn a voicemail on 2-21-from *** at Kelly Nissan, he only addressed two issues, which indicated to me they were not interested in resolving the multiple issues with my vehicle that had made them aware of. Regards,*** ***
Good afternoon, I am very sorry to hear that you have been unhappy with the product and service that you received from our Castleton location. As previously offered, if there was damage done to the vehicle we will most definitely take care of it. If you are not
happy with the offer that was made we are open to discussing options, but we will need you to communicate with either Ron or James to reach and agreement and move forwardPlease contact them at your earliest convenience and we will work our a resolution
To whom it may concern: I was able to contact *** *** and was able to resolve her question on an all weather mat questionThe car did not come with that accessory but does come with the rug type matsWe were able to clear the issue at hand
We have cancelled the deal and will take no further actionWe spent a significant amount of money ($1500.) at the clients request and we will have to absorb the expenseI am confused why there is a complaint from the client as we are the injured party?
Please submit the estimates that you have retained to our office for review. They can be emailed to [email protected] or faxed to 317-534-
There was a miscommunication somewhere and the cover that arrived was the Undercover Lux, not the Elite LX like ordered. The cover already on the truck before it was realized that is was the incorrect one. The customers were informed and given the option to have it returned and the Elite...
reordered, or keep the Lux and receive a refund of the cost difference. The refund was accepted and processed the same day back on to the customers credit card. We have no control over how long it takes their credit card company to fund the refund. If they do not wish to keep the Lux cover we will be happy to remove it immediately.