Good afternoon Mr. [redacted], We are sorry to hear that you are unhappy with your recent experience with one of our locations. Your information has been passed on to a member of our General Management team. He will be reaching out to you to set up a time to go over your vehicle and...
any concerns that you may have, as well as determine what we need to do to come to an acceptable resolution.
I am happy to prove that the work you were charged for was done properly. Unfortunately I can not be held responsible for another dealer creating a doubt about the work that was done. My solution is simple, kindly let us show you the brakes (and measurement) to verify the pads were replaced and the cabin filter. Please stop in so we can inspect it together. If we find the work was not performed we would reimburse you for any repairs NOT performed. We are a family run business and are not in a position were we would ever resort to anything that we are being accused of. I can accommodate an inspection during working hours so we can put this doubt to rest. I checked with the technician who performed the repair and he was certain it was done properly and the service manager as well. The 8mm pad thickness you refer to is that of a brand new pad. Thank you, [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
While we are sorry to hear that you have a tear in the roof of your vehicle, we will not be accepting responsibility for this damage. The problem is not consistent with the service that was performed. If there were any doubt, or we could explain a way that this could happen we would...
reconsider, but that is not the case. The film is machine cut on a plotter, and the tint is installed from outside of the vehicle when it is a hatchback. Our technicians were never in the area in question to cause this type of damage.
Good morning, At present we have taken several steps to correct this situation. First and foremost we have refunded the $5000.00 down payment. We have put a stop to the payoff on [redacted]'s trade in and have reestablished the original note on her car that was traded...
yet never turned in. We have cancelled the new contract and have put things back to the original status prior to the transaction. We apologize for this inconvenience as we had no intention of having this issue. We purchased this car off lease and expected the title in a timely manner from Nissan. Due to unforeseen circumstances there was a substantial delay and we were unable to complete this transaction without complication. We sincerely apologize for any grief this has caused. At this point we have taken all the steps to completely reverse this back to original status. Please feel free to contact me with any questions.[redacted]General ManagerKelly Nissan of Lynnfield781-598-1234[redacted][email protected]
Good afternoon [redacted], I am looking into the matter and I have a concern as we would never want a customer shortchanged by any means. The report indicating your rear brakes at 8mm is ok as a new pad is 8mm and that indicated your rear brakes were replaced. As far as an in cabin filter is...
concerned it is a fairly involved process to change and the technician that worked on the car has no history of any inappropriate behavior. We are a family owned business and our reputation is everything to us. I apologize if we have compromised your trust in us but I hope the other dealer was not creating this issue. If you wish to discuss this further please contact me at [redacted] or stop in and we can inspect the work we have done to confirm all the work you paid for was done completely. Please see [redacted] (General Manager) or [redacted] (Service Manager) as we want to clear this matter up as soon as possible.Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I recognize your position and will await a response regarding my requests as previously indicated. I am unable to close this compliant with the Revdex.com until I have in writing an acceptable resolution. Thank you for your understanding.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
the response from the dealer is incorrect. I NEVER sat in the model in the showroom. I know what the salesman showed me and what I sat in the statements from the dealer are fabricated from lies of the salesman. I was shown a vehicle and never once was told I was being down graded. And if you all must know I went 100.00 over the monthly payment I budgeted for because I thought I was getting the car I was sitting in Kelly Nissan Is a bunch of LIARS!
Regards,
[redacted]
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved., assuming that Kelly Nissan follows up as promised and supplies the correct manuals. I understand the manuals are the same but I do not th8nk it is unreasonable for me to want to have the manuals with the correct year of my vehicle to avoid confusion should I sell the vehicle at a later date.
Regards,
[redacted]
Our store manager has reached out to discuss the repair authorization as well as the refund of the paint protection film. It is my understanding that the matter is now resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have emailed the estimate for repairing the damage inflicted on my 2016 Toyota 4Runner to the business. The reason I have rejected Ziebart’s offer is that there was no reference made to providing me with a refund of the protective film product that will have to be removed from my vehicle. I am requesting a full refund of the product along with the cost estimate I provided from [redacted] (please see attachments). Thank you!
Regards,
[redacted]
I will send a 2014 manual. You will find it to be exactly the same manual you have other than the cover. Both years are precisely the same car and features in both cars are the same in both years. We are sorry for the inconvenience. [redacted]Kelly Nissan[redacted]
We certainly have a different perspective on all this. We delivered a car that was shown to the client and knowingly started the same car on delivery with a key. We feel the client looked at a car on the showroom floor that had more equipment and assumed a push button start was on all of the models....
Our salesperson suggested there was a budget issue and needed to stay with the less expensive model and pointed out the omitted options. This salesperson has been with us for a long time and has never given us any reason to be mistrusted. The client was not charged for the more expensive car and was offered to trade in the existing car for one with more equipment. We had to build in a check back for the customer to pay off her previous Chevrolet lease for over $3500. and that factored into the payment on the previous car and is reflected in the current payment. If the client prefers to exchange the car for the higher model we would be happy to and adjust the payments accordingly.[redacted]Kelly Nissan[redacted]
Unfortunately this vehicle has numerous issues and is in need of far more repair than we have provided. It is unfortunate that there are several related problems at once. We did our best to resolve the immediate issue but once an item is repaired others are broken as well. We will discount the...
repair work needed or suggest replacing the [redacted] with something more reliable. Please contact [redacted] (General Manager) and we can work out a solution.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I should not have to pay more for a vehicle that I sat in and was lead to believe I was making a deal on. Clearly Kelly Nissan is a deceptive dealership. I know what car I sat in and I know what was delivered. I will assume this is a common practice for Kelly.
Regards,
[redacted]
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am very reluctant to return to and communicate with Kelly Nissan as I contacted them directly prior to reaching out the the Revdex.com and was ignored. I never received a return phone. Following that I contacted Nissan Consumer Affairs and did I get a complete runaround. I don't have the any confidence in them. They had every opportunity to do the right thing and they chose to ignore me and do nothing. Regards,
[redacted]
Good afternoon Mr. [redacted], We are sorry to hear that you are unhappy with your recent experience with one of our locations. Your information has been passed on to a member of our General Management team. He will be reaching out to you to set up a time to go over your vehicle and...
any concerns that you may have, as well as determine what we need to do to come to an acceptable resolution.
I am happy to prove that the work you were charged for was done properly. Unfortunately I can not be held responsible for another dealer creating a doubt about the work that was done. My solution is simple, kindly let us show you the brakes (and measurement) to verify the pads were replaced and the cabin filter. Please stop in so we can inspect it together. If we find the work was not performed we would reimburse you for any repairs NOT performed. We are a family run business and are not in a position were we would ever resort to anything that we are being accused of. I can accommodate an inspection during working hours so we can put this doubt to rest. I checked with the technician who performed the repair and he was certain it was done properly and the service manager as well. The 8mm pad thickness you refer to is that of a brand new pad. Thank you, [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
While we are sorry to hear that you have a tear in the roof of your vehicle, we will not be accepting responsibility for this damage. The problem is not consistent with the service that was performed. If there were any doubt, or we could explain a way that this could happen we would...
reconsider, but that is not the case. The film is machine cut on a plotter, and the tint is installed from outside of the vehicle when it is a hatchback. Our technicians were never in the area in question to cause this type of damage.
Good morning, At present we have taken several steps to correct this situation. First and foremost we have refunded the $5000.00 down payment. We have put a stop to the payoff on [redacted]'s trade in and have reestablished the original note on her car that was traded...
yet never turned in. We have cancelled the new contract and have put things back to the original status prior to the transaction. We apologize for this inconvenience as we had no intention of having this issue. We purchased this car off lease and expected the title in a timely manner from Nissan. Due to unforeseen circumstances there was a substantial delay and we were unable to complete this transaction without complication. We sincerely apologize for any grief this has caused. At this point we have taken all the steps to completely reverse this back to original status. Please feel free to contact me with any questions.[redacted]General ManagerKelly Nissan of Lynnfield781-598-1234[redacted][email protected]
Good afternoon [redacted], I am looking into the matter and I have a concern as we would never want a customer shortchanged by any means. The report indicating your rear brakes at 8mm is ok as a new pad is 8mm and that indicated your rear brakes were replaced. As far as an in cabin filter is...
concerned it is a fairly involved process to change and the technician that worked on the car has no history of any inappropriate behavior. We are a family owned business and our reputation is everything to us. I apologize if we have compromised your trust in us but I hope the other dealer was not creating this issue. If you wish to discuss this further please contact me at [redacted] or stop in and we can inspect the work we have done to confirm all the work you paid for was done completely. Please see [redacted] (General Manager) or [redacted] (Service Manager) as we want to clear this matter up as soon as possible.Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I recognize your position and will await a response regarding my requests as previously indicated. I am unable to close this compliant with the Revdex.com until I have in writing an acceptable resolution. Thank you for your understanding.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
the response from the dealer is incorrect. I NEVER sat in the model in the showroom. I know what the salesman showed me and what I sat in the statements from the dealer are fabricated from lies of the salesman. I was shown a vehicle and never once was told I was being down graded. And if you all must know I went 100.00 over the monthly payment I budgeted for because I thought I was getting the car I was sitting in Kelly Nissan Is a bunch of LIARS!
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved., assuming that Kelly Nissan follows up as promised and supplies the correct manuals. I understand the manuals are the same but I do not th8nk it is unreasonable for me to want to have the manuals with the correct year of my vehicle to avoid confusion should I sell the vehicle at a later date.
Regards,
[redacted]
Our store manager has reached out to discuss the repair authorization as well as the refund of the paint protection film. It is my understanding that the matter is now resolved.
We will disagree and beyond trading up to the next model there is nothing more I can do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have emailed the estimate for repairing the damage inflicted on my 2016 Toyota 4Runner to the business. The reason I have rejected Ziebart’s offer is that there was no reference made to providing me with a refund of the protective film product that will have to be removed from my vehicle. I am requesting a full refund of the product along with the cost estimate I provided from [redacted] (please see attachments). Thank you!
Regards,
[redacted]
I will send a 2014 manual. You will find it to be exactly the same manual you have other than the cover. Both years are precisely the same car and features in both cars are the same in both years. We are sorry for the inconvenience. [redacted]Kelly Nissan[redacted]
We certainly have a different perspective on all this. We delivered a car that was shown to the client and knowingly started the same car on delivery with a key. We feel the client looked at a car on the showroom floor that had more equipment and assumed a push button start was on all of the models....
Our salesperson suggested there was a budget issue and needed to stay with the less expensive model and pointed out the omitted options. This salesperson has been with us for a long time and has never given us any reason to be mistrusted. The client was not charged for the more expensive car and was offered to trade in the existing car for one with more equipment. We had to build in a check back for the customer to pay off her previous Chevrolet lease for over $3500. and that factored into the payment on the previous car and is reflected in the current payment. If the client prefers to exchange the car for the higher model we would be happy to and adjust the payments accordingly.[redacted]Kelly Nissan[redacted]
Unfortunately this vehicle has numerous issues and is in need of far more repair than we have provided. It is unfortunate that there are several related problems at once. We did our best to resolve the immediate issue but once an item is repaired others are broken as well. We will discount the...
repair work needed or suggest replacing the [redacted] with something more reliable. Please contact [redacted] (General Manager) and we can work out a solution.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I should not have to pay more for a vehicle that I sat in and was lead to believe I was making a deal on. Clearly Kelly Nissan is a deceptive dealership. I know what car I sat in and I know what was delivered. I will assume this is a common practice for Kelly.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am very reluctant to return to and communicate with Kelly Nissan as I contacted them directly prior to reaching out the the Revdex.com and was ignored. I never received a return phone. Following that I contacted Nissan Consumer Affairs and did I get a complete runaround. I don't have the any confidence in them. They had every opportunity to do the right thing and they chose to ignore me and do nothing. Regards,
[redacted]