Kelly Nissan of Route 33

June 19, 2014To Whom It May Concern:** [redacted] is correct in stating that we did repair his Nissan [redacted] for a "no-start" condition on April 29, This work was completed on May 1, 2014.When he returned to the dealership on May 6, no actual diagnosis was performed on his air conditioning system nor was he charged [redacted] ***, one of our Service Advisors, stated that it could potentially cost around $1000.00, if his vehicle needed an A/C control moduleThe customer then called me to discuss the issueI told him to come in for an appointment, and we would give him an hour (which is approximately $100) of free diagnosisIf it was determined the "no-start" repair caused the air conditioning to stop working, we would handle the repairs at no charge to the customerIf it was clearly unrelated, ** [redacted] would be responsible for paying the cost of the repairs.I explained it would not be possible for me to make that determination without examining the vehicle** [redacted] stated that at this time he would rather contact the Revdex.comI do not know what more I could have done than to offer to look into this issue at no charge to the customer.Please, keep in mind this is a flood recovery vehicle with all warranties cancelled from Nissan Motor CorporationFlood vehicles inherently have serious electrical problems due to rust, corrosion, etcThe "no-start" repair was all caused from flood damage, corrosion, etc.Sincerely,

Dear [redacted] ***: Upon reviewing the file and documents attached to this letter, we have verified that Kelly Nissan has no way of knowing that the customer had a valid service contract on their vehicleThe warranty company has at the time shows a service contract that expired on June 30, [redacted] had her vehicle at Kelly Nissan in on December 4, 2012, maintenance and repairs were completed on December 5, It appears that there may have been an error between your service contract and the way it appears within the warranty verification system.Should the vehicle service contract have been active at the time of the repairs, it would have covered the replacement of the sway bar end link under the steering/suspension coverage of the service contractThis would have been to the sum of $As a good will gesture we will reimburse you for the repairs that would have been covered by the service agreementSincerely, John L General Manager

In regards to the Customer's complaint, the desired outcome has been met by Kelly Nissan The customer's license plates and registration were delivered to her place of employment on 3/14/ The customer herself signed for the FedEx package Please let me know if you need any additional information We are more than happy to help in making sure this issue is completely resolved Thank you and have a good day.Sincerely, John A [redacted] Finance Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** 9:PM (hours ago)to me I just found the below message in my mail I am willing to accept the reimbursement of $ I am responding as instructed, however, I'm not sure if I am supposed to respond to the dealership as well Please advise. Thank You*** ***

In regards to the Customer's complaint, the desired outcome has been met by Kelly Nissan The customer's license plates and registration were delivered to her place of employment on 3/14/ The customer herself signed for the FedEx package Please let me know if you need any
additional information We are more than happy to help in making sure this issue is completely resolved Thank you and have a good day.Sincerely,John A***Finance Manager

Upon reviewing our files and documents, we have verified that MS*** purchased a Premium Maintenance contractThe maintenance package however was transmitted to *** in error as a standard packageMs*** has since been provided with a full refund for her purchase price and was not
charged for Services provided under the maintenance agreement.In regards to Ms***'s complaint, a customer is notable to purchase maintenance packages at the same time, for the same car and the same time periodAS Such, there was only one maintenance package applied to this purchase which was sold for $and a full refund has since been applied to her loan (see attached copies of the checks that were sent to the bank)The second Concern with regards to remote start, which was an accounting errorThe actual cost for the remote Start was $plus tax (Sin total), we are sending a check to Ms*** for the amount of $which is the difference in what she paid and half of the remote start as agreedIn good faith, we will also include a Basic Maintenance package at no cost to Ms*** for years or 30,miles from the date of ContractMS*** would have to come into the dealership to finalize and accept the term of the maintenance contract for her *** ***.Sincerely,John L**General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
All involved the salesman and Mark S*** agreed what the dealAt signing Mark S***, the salesman he is, talked his way around when questioned the amounts I paid which were suppose to be covered by Kelly NissanIf that was the case that Kelly Nissan was not honoring the deal initially offered then why did Mr S*** agree to refund the money before I contacted Nissan corporate which he then stated that" since I contacted corporate the deal was off."

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to [redacted] complaint on 11/21/17. As the documents provided show the first time we worked on her 2012 [redacted] with 109,951 miles on 10/02/17. We performed an oil and filter change, tire rotation, and  a free multi-point inspection. From the visual inspection we...

recommended alignment, brake fluid service, air filter, and differential service. [redacted] returned on 10/18/17 and stated she had a vibration over 75 mph. We found the tires we had rotated were very choppy from a lack of maintenance and rotated them back at no charge to there previous position. We also noted that the a/c compressor clutch was coming apart, the customer stated they would follow up with their selling dealer. The customer then returned on 11/15/17  @113,272 miles for another oil change and with a noise concern. We informed the customer that the transmission was starting to make noise and the cv boots were now leaking grease. The customer responding by saying we caused the problem by rotating her noisy tires at the first visit and that we were trying to pull something over on her because she was a women.This is not how we do business at Kelly Nissan and in no way did we cause the transmission to get noisy or cv boots to crack on this vehicle by changing her oil and rotating her tires. Unfortunately as vehicles get older and miles get increased items fail and wear out. We have no previous records on this particular vehicle to indicate how it was driven or maintained. [redacted] would be best served to go back to the individual who sold her this vehicle.Sincerely,Jon *. M[redacted], Kelly Nissan Fixed Operations Manager

In regards to the Customer's complaint, the desired outcome has been met by Kelly Nissan.  The customer's license plates and registration were delivered to her place of employment on 3/14/2016.  The customer herself signed for the FedEx package.  Please let me know if you need any...

additional information.  We are more than happy to help in making sure this issue is completely resolved.  Thank you and have a good day.Sincerely,
John A[redacted]
Finance Manager

Upon reviewing our files and documents, we have verified that MS. [redacted] purchased a Premium Maintenance contract. The maintenance package however was transmitted to [redacted] in error as a standard package. Ms. [redacted] has since been provided with a full refund for her purchase price and was not...

charged for Services provided under the maintenance agreement.In regards to Ms. [redacted]'s complaint, a customer is notable to purchase 2 maintenance packages at the same time, for the same car and the same time period. AS Such, there was only one maintenance package applied to this purchase which was sold for $999.00 and a full refund has since been applied to her loan (see attached copies of the checks that were sent to the bank). The second Concern with regards to remote start, which was an accounting error. The actual cost for the remote Start was $325.00 plus tax (S344.50 in total), we are sending a check to Ms. [redacted] for the amount of $27.75 which is the difference in what she paid and half of the remote start as agreed. In good faith, we will also include a Basic Maintenance package at no cost to Ms. [redacted] for 3 years or 30,000 miles from the date of Contract. MS. [redacted] would have to come into the dealership to finalize and accept the term of the maintenance contract for her 2015 [redacted].Sincerely,
John L**General Manager

Dear [redacted]I received your complaint regarding [redacted] situation with her Nissan [redacted] and finance payments. At the time of purchase our finance manager Mark S[redacted] reviewed all paperwork with [redacted] and she was in agreement with the lease terms. We have reviewed all the...

documentation of the lease terms and conditions and we are unable to refund any monies.I apologize for any inconvenience this may have caused.Sincerely,Leonardo S
Sales Manager

Dear [redacted]:
Upon reviewing the file and documents attached to this letter, we have verified that Kelly Nissan has no way of knowing that the customer had a valid service contract on their vehicle. The warranty company has at the time shows a service contract that expired on June 30,...

2011. [redacted] had her vehicle at Kelly Nissan in on December 4, 2012, maintenance and repairs were completed on December 5, 2012. It appears that there may have been an error between your service contract and the way it appears within the warranty verification system.Should the vehicle service contract have been active at the time of the repairs, it would have covered the replacement of the sway bar end link under the steering/suspension coverage of the service contract. This would have been to the sum of $120.59. As a good will gesture we will reimburse you for the repairs that would have been covered by the service agreement.
Sincerely,
John L
General Manager

February 26, 2015To Whom It May Concern:
Unfortunately, we never offer a 50% discount on any parts sales, because that would require us to sell the parts below cost. I do believe there was some misunderstanding between the customer and our Staff.
As a result, we will...

reimburse the customer the requested $90,00 for the parts. We will also offer the customer one, free oil and filter change, valued at $39.99, as a goodwill gesture in an attempt to rebuild our relationship with them.Sincerely,Jon MParts & Service Director

June 19, 2014To Whom It May Concern:**. [redacted] is correct in stating that we did repair his 2010 Nissan [redacted] for a "no-start" condition on April 29, 2014. This work was completed on May 1, 2014.When he returned to the dealership on May 6, no actual diagnosis was performed on...

his air conditioning system nor was he charged. [redacted], one of our Service Advisors, stated that it could potentially cost around $1000.00, if his vehicle needed an A/C control module. The customer then called me to discuss the issue. I told him to come in for an appointment, and we would give him an hour (which is approximately $100) of free diagnosis. If it was determined the "no-start" repair caused the air conditioning to stop working, we would handle the repairs at no charge to the customer. If it was clearly unrelated, **. [redacted] would be responsible for paying the cost of the repairs.I explained it would not be possible for me to make that determination without examining the vehicle. **. [redacted] stated that at this time he would rather contact the Revdex.com. I do not know what more I could have done than to offer to look into this issue at no charge to the customer.Please, keep in mind this is a flood recovery vehicle with all warranties cancelled from Nissan Motor Corporation. Flood vehicles inherently have serious electrical problems due to rust, corrosion, etc. The "no-start" repair was all caused from flood damage, corrosion, etc.Sincerely,

Review: I bought a used pickup truck in several months ago to be registered in her name. The dealer furnished registration has expired and the title has not been issue. When contacted we got the run around and a very poor explanation why the registration and title that we paid for was not issued. Our plans to use the truck to empty a storage locker so we don't have to pay another months rent is now ruined and we will have to pay another months rent. The salesperson was very rude and disrespectful during the sale and again when contacted by my daughter.Desired Settlement: Furnish a title and registration immediately and/or furnish another pickup truck that can be used until the matter is resolved. Fire the salesperson and anyone else who is involved.

Review: Our 2010 Nissan [redacted] was towed to this dealership on 5/01/2014 for failure to start. After two days they diagnosed the problem and could correct it. The cost of this repair was 566.44. The very next day after getting my car we noticed that the climate control system did not work and the system is blowing heat, not AC. When I contacted the dealership about this, I was told to bring it in for diagnostic testing. I was told the part to fix the issue would cost $1,000.00 I told them not to fix and contacted the Service Director. When I voiced my concern that the Heating System was working perfectly fine prior to my original problem of the vehicle not starting. He suggested that I should bring the car back in to have them look at it again. I told him it was already there and that they told me it would cost 1000 to fix. He said that they never checked the car. Hence adding to my frustration, where did the 1000 figure come from if no one looked at it. Bottom line is they said it was not there fault and that my car was a "flood title" so they were not obligated to fix anything on the vehicle. Then I had a message on my answering machine that my part was in to fix my Nissan for approx. 300.00. I called the service manager again and wondered why a car that was never looked at had a part order for$300. He offered to inspect the problem for free, but again claiming that the problem with the climate control system was not there fault. I still have not had the problem corrected and my confidence with the dealership is not very high. I purchased a 2012 [redacted] pick up from a Kelly dealership and had excellent service. I cannot say the same about the Nissan dealership.Desired Settlement: Since the heating system was in perfect order prior to the repair, it appears this was broken during the time at the dealership. Since they broke it, I feel they should repair it at their expense, not mine. Thank you.

Business

Response:

June 19, 2014To Whom It May Concern:**. [redacted] is correct in stating that we did repair his 2010 Nissan [redacted] for a "no-start" condition on April 29, 2014. This work was completed on May 1, 2014.When he returned to the dealership on May 6, no actual diagnosis was performed on his air conditioning system nor was he charged. [redacted], one of our Service Advisors, stated that it could potentially cost around $1000.00, if his vehicle needed an A/C control module. The customer then called me to discuss the issue. I told him to come in for an appointment, and we would give him an hour (which is approximately $100) of free diagnosis. If it was determined the "no-start" repair caused the air conditioning to stop working, we would handle the repairs at no charge to the customer. If it was clearly unrelated, **. [redacted] would be responsible for paying the cost of the repairs.I explained it would not be possible for me to make that determination without examining the vehicle. **. [redacted] stated that at this time he would rather contact the Revdex.com. I do not know what more I could have done than to offer to look into this issue at no charge to the customer.Please, keep in mind this is a flood recovery vehicle with all warranties cancelled from Nissan Motor Corporation. Flood vehicles inherently have serious electrical problems due to rust, corrosion, etc. The "no-start" repair was all caused from flood damage, corrosion, etc.Sincerely,