Kelly Nissan of Route 33

Review: On 11 Aug 2014, I leased a Nissan [redacted]. The salesman Matt C[redacted] worked out a deal. The deal was presented to the financial manager Mark S[redacted] The agreement was: no first month payment,tax,tags , title & free maintenance for the term of the lease. I then called my mother, who was co signing for me repeating the agreement with both men present. My mother and I met with Mark S[redacted] to close the deal and sign the agreements. The agreement was written up with a down payment due at signing. The first month payment due also at signing. We questioned why the first payment was being taken out when the original deal was " no first payment" Mark said it had to be done that way. I said if that was the case then the date of the next payment should have been October paid by Kelly Nissan not Sept. which I also paid. Also on the agreement the taxes and the transfer fees were listed. When I questioned Mark S[redacted] said he had to speak to his manager to see how they can refund the first payment. The manager Leo S[redacted] contacted me and said he would look into the matter with the salesman and financial manager and get back to me. Seven days went by and I did not hear from Mr S[redacted]. It was after I contacted Corporate Nissan that I received a call from Leo S[redacted] stating the deal to refund my money was off.Desired Settlement: I would like the refund of the first months payment and the tax & title fees as agreed to in the initial agreement.

Business

Response:

Dear [redacted]I received your complaint regarding [redacted] situation with her Nissan [redacted] and finance payments. At the time of purchase our finance manager Mark S[redacted] reviewed all paperwork with [redacted] and she was in agreement with the lease terms. We have reviewed all the documentation of the lease terms and conditions and we are unable to refund any monies.I apologize for any inconvenience this may have caused.Sincerely,Leonardo SSales Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] All involved the salesman and Mark S[redacted] agreed what the deal. At signing Mark S[redacted], the salesman he is, talked his way around when questioned the amounts I paid which were suppose to be covered by Kelly Nissan. If that was the case that Kelly Nissan was not honoring the deal initially offered then why did Mr S[redacted] agree to refund the money before I contacted Nissan corporate which he then stated that" since I contacted corporate the deal was off."