Kelly Services

September 19, 2015Dear [redacted] : I am writing in response to your attached letterI honestly do not know how to respond to this complaintThe customer lives in Canada and has a reator oversee his propertyWe gave the customer and estimate and [redacted] , the property manager, approved the work to be doneWe performed the service as per the estimate and charged exactly what we gave the estimate forI sent monthly statements with no response from [redacted] or from [redacted] We charged the credit card on file for the amount dueWe collect credit card information to confirm appointments and only keep them on file at the customer's request once the work is doneWe also inform the customer at that time that they do not have to pay by credit card, they can pay by cash or check as wellWhen I did not receive a response from the customer or his property manager for three months after the work was completed assumed they wanted to pay by credit card and that was the reason they were not respondingOf Course, once charged the card heard from [redacted] immediatelyHe was very angry and demanded to know why I charged his cardI explained it was to pay for the work that his property manager approvedHe told me she was supposed to pay us by checkI told him I never received a check for payment and that never received any response to all the statements sent eitherHe told me she was supposed to handle all of that and would have her call me backTowards the end of the conversation [redacted] stated he felt he needed to replace the unit instead of throwing money at it in repairsI told him would be happy to have a salesman go out to give him an estimate on a new unit and provide him with a discount since he was so unhappy with the situationHe told me he would think about it, [redacted] called me and explained again that charged the amount she approved on his behalfShe said she mailed a check when the work was completedI told her never received it and asked her if it had cleared with her bankShe confirmed it had notI have not heard anything from either of them since that conversation and thought this matter was closed [redacted] states parts were mis-orderedParts were never misordered, the manufacturer sent the wrong parts onceHe states the property manager told us the unit was to be decommissioned and no further work was to be doneThat is falseThe property manager not only approved the work to be done but she also arranged to let us in the home to perform the workhave also attached the work order from when the work was completed on 5/13/and signed as complete by the tenant in the homeWe replaced all the boards in the outside unit as requested but were notable to get the unit running because once that was fixed we found that the indoor unit needed parts as wellWe were notable to test the indoor unit until the outdoor unit was repaired.shredded the customer's credit card the same day I spoke to him at his requestPlease let me know if there is any other information you need from me.Sincerely,Nancy C

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for our online price error on HP Printer [redacted] When we updated the price to the correct sale price of $329.99, your order was systemically updated as wellWe are truly sorry that the price on your order changed from that which was confirmed at the time you placed your orderUPS confirmed that they were able to stop the shipment and the product is enroute back to QuillWe have initiated and released a credit on your account for the $This may take a few days to post to your statementWe're sorry for any inconvenience or disappointment this may have caused

Dear Revdex.com About weeks ago, Kelly Services send out a MASS email to past employees and put in MY [redacted] Cell phone number (by mistake) as they contact number to call them about work I got HUNDREDS of phone calls..then text messages since my voice mail states: you have reached my cell phoneAll of these calls burned up my pay by minutes on my phone I contact Kellys manager [redacted] and see assured me they would pull the email and send me a reimbursed phone callI am STILL getting calls and I have not received a prepaid [redacted] replacement card as promisedI have written to her additional times stating I am on a fixed income and this cost me approx$to buy more airtimeThis has been...and continues to be a huge problem for meThey are an Employment agency

...Quill apologizes for this inconvenience The reason for the denial of the return is the product requesting to be returned has a day return policy as stated on Quill.com We will make a time accommodation and allow the return for Quill CashThe Quill Cash can be redeemed towards the next purchase over $ A Quill rep has discussed this with the customer At this time, the customer was not ready to place the replacement order He can do his replacement on line or call us directly The Quill Cash will be available once the original phone is returned We also accommodated the call tag and will pay the freight backUsually, it is the customers responsibility to return the product if it is their prerogative

Quill apologizes for your dis-satisfaction This customer contacted us and we were handling as an escalated call as well To give some background, Quill did initiate a credit on April when the customer originally contacted us and would have honored it pending the return of the product When the customer did not return the product in April, the credit was canceled on June We do send reminders prior to canceling the credit Based on the original inquiry and request, my team did contact the customer today to let them know we would allow the return of the damaged desk (months past the return policy)We would issue Quill cash to apply towards another purchase He refused the service we offered

Quill apologizes for this inconvenience When the order was sent to the vendor that would ship the set, they informed us that the item was not available Therefore, we canceled your order on 4/ You were not charged for the purchase

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenienceWe do show the return of the boxes of paperWhen a pre-paid order is returned, the return credit posts back to the card which leaves the replacement order unpaidWe show the replacement order for cartons of the paper and a new invoice generatedWhile the net of the transactions (credit and new invoice) would cross each other out, our system puts the credit on the account and then the customer has to pay the new invoiceOnce the credit was put back on the bank account, it left an open balance for the replacement cartons of $Unfortunately, that was not explained very clearlyThat said, I have requested the open balance be cleared and the collection agency be notified to cease contactingThis should resolve the customers issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) My only question is why did I not receive multiple invoices saying past due? The first I heard of it, it had already gone to collections...Perhaps the billing system is flawed?

Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenienceDue to a pricing issue on the product purchased, the credit card was charged the current priceWe have removed that open balance from your accountI see it was removed as of October Currently you have a open balance

Quill apologizes for this inconvenience The original order placed on 11/was held in our system by the credit team We hold orders to insure both the customer and Quill is not being impacted by anyfraudulent activity While the free items did ship out, the projector was canceled The order was reentered (# [redacted] ) on Jan and shipped –UPS trk [redacted] indicates that it was delivered Monday, 01/23/at 1:P.M

The order for the printer was cancelled due to the item being unavailable and it currently shows out of stock on the website We have contacted the vendor and there is currently no ETA on when this item is due to be available01/25/-we called the customer (left a voice message) and we also sent him an email apologizing for the negative order experience and asking that he contact us so we could resolve this situation We do have an option on Quill.com that the customer can you go to the page of the item (#901-2511529)- [redacted] H825CDW Wireless Multifunction Color Cloud Laser Printer), the customer can click "Notify me" and enter their email address Quill will inform the customer when the item is available to shipIn the email we had explained this option of notification to be informed when this printer is in stock and we asked him to enter the notification We explained that when he was notified he was to reach out directly to the personal contact information given to him and we would be happy to reorder the printer for him at the accommodated price of $plus tax 01/26/18- we called the customer a second time and left a voice message asking him to contact us by phone or email so we could discuss the resolution of the situationWe are still waiting for a reply to our multiple contact efforts01/29/18- we called the customer a third time and left a voice message asking him to contact us by phone or email so we could discuss the resolution of the situation [redacted] did return the phone call and we have resolved this matter and when stock becomes available he will be notified via the “Notify me” option on Quill.com and we will honor his pricing and ship his printer to him

Complaint: [redacted] I am rejecting this response because: I have not gotten any check! And the payment was taken out of my bankAgain im out x = approx Sincerely, [redacted]

Our records show an order was placed on 5/for the [redacted] and the $price was honored We will not be reinstating any orders for this the item

Quill apologizes for this inconvenience It is the exception that shipments would not have made it to your address We do assume responsibility for our shipments, but once the package is in the carrier’s system we have very little control affecting that package transport If there is an issue with a package, such as with your shipment, we do our best to remedy the situation as quickly as possible to try to minimize your inconvenience In your case, we paid NDA to the shipper in an attempt to guarantee it for the next business day, Monday, April Unfortunately, UPS did not make that delivery until April Because the credit for [redacted] was processed late on the 18th of April, it would have been sent to the bank the next day or the 19th of April You should see this credit reflected in approximately business of that date to your card Please let me know if there is any issue concerning this As well, my escalation team has tried to reach out to the customer via phone and e-mail The customer is waiting to see the credit hit his account

Quill apologizes for this inconvenience It is always our intent to honor an order that we accept and send a confirmationThis printer was shipping direct from *** [redacted] was supporting the promotional price [redacted] notified us Friday that they ran out of inventory and would not be able to fulfill the orders The “sold out” flag was set at that point on Quill.com so no further orders could be submitted The Quill merchant was able to find another source who does have stock on that printerAs you mentioned on Quill.com, the item is now available at the regular price That is because the current source is not offering the discounted price We WILL re-enter your order and honor your sale price Our escalation team will reach out to the customer today if any info is needed to get his order on the way

Quill again apologizes for this business practice We instruct our outside sales teams to honor the “Do Not Solicit” signage and lists as well as have the addresses and suites excluded from their routes Still, there are sales reps that do not follow proper protocolThe sales office has been notified of this issue and we have verbal confirmation that the issue has been addressed

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] The account shows an open balanceThe customer has purchased lap-tops shipping to unique Chicago hotel addresses, and has returned bothUpon receipt at our warehouse, both returns were found to contain only newspaper, no merchandise was insideHe has also purchased and returned over $of snacksOn August 20, the customer attempted to order more lap-tops, this time shipping to another Chicago hotel addressDue to the open balance and return history, we canceled both ordersBased on the account activity, we are not able to service his needs, and have closed his accountHe will continue to get the past due notices until the return is reconciled through our loss and prevention department Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They provided the shipping label that was used to return the product to them previous returns have absolutely nothing to do with this particular situation and delivery addresses again have absolutely nothing to do with the situation please try to stay focused you provided the shipping label that I used to return the product I think we both agree on this and from what I can see from the tracking information you received the product back this is why a refund was issued I'm a little confused as to what any of the rest of your email has to do with anything or why you're attempting to collect money from me now for something that you clearly got back can you confirm the tracking number maybe were looking at two different tracking numbers so again if you could confirm that that would be helpful and please try to stay focused no the rest of that has anything to do with what we're discussing nowAnd you seriously expect me to believe that you got a box which is newspaper in it that big box all they had was newspaper really? I also made a phone call to ups this morning to inquire if there was any problems with the package they tell me that it was delivered like and that you have not reported any issues with the package which seems very odd to me and to ups if you seriously had an issue like that why didn't you contact UPS why didn't you file a claim that's what they told me procedures would be I mean feel free to correct me if I'm wrong or if ups gave me the wrong informationI just spoke to them a few minutes ago so you don't tell anyone else you keep it a secret and then you try to make me pay money to you that doesn't seem odd at all does it? Final Business Response / [redacted] (4000, 11, 2015/10/16) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill will cancel the open balance on this accountWe have closed this account Final Consumer Response / [redacted] (2000, 13, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) THE COMPANY CAN NOT BE TRUSTED !!!!!!!!!

Quill apologizes for this inconvenience and inaccurate statement All installment customers go through a credit check with [redacted] This customer was denied Installment terms as the business is a home based business and at the time of the installment application, the credit file did not meet the requirements to be approved for the Installment Payment Plan The main reason for decline was [redacted] reporting his company just began 4/ All calls are recorded We will pull up this call and coach the representative to avoid this type of inaccurate information being shared in the future Tell us why here

Quill apologizes for this inconvenience Our return policy for the phones is days from purchase This return was done shortly outside of the day window I apologize if the rep or the supervisors were not clear for the reason for the denial As a time accommodation, we will process the return and put towards a replacement item Our escalation team has reached out to the customer on 8/and 8/ We are waiting for a call back to begin the return and exchange processTell us why here

the woman in charge of staffing for sub teachers in Little Rock and Central AR is very unprofessional"DONNA"

Complaint: [redacted] I am rejecting this response because: It doesn't explain anything All they had to do was send replacements - which they finally did, thanks to you Their "customer service" is all screwed up and they don't want to admit it Did you know they give you credit but you can't spend it unless you buy $or more in merchandise? Kafka didn't get that bad! Anyway, thank you, again, for your help Sincerely, [redacted] ***