Kelly Services

Complaint: [redacted] I am rejecting this response because: They could not get the coupon, which is NOT a coupon but 20% off of a $purchase and that's ALL they offered, to my email addressThese people couldn't find their [redacted] with both handsadvertising and incorrect statement as to what they offered me If they couldn't get the coupon, which it really isn't to my email address, what would happen to any orders I placedAfter emails, which no one replied to, and live chats, which produced nothing, I finally had to call themNo offers as the ones they mentionedAnd they kept calling me ***My name is *** Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I refuse to give quill.com any more moneyI found another company who provided what I needed the first time aroundQuill should have shipped me the correct bags and not charged me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:this does not help me in any way Sincerely, [redacted]

Quill apologizes for this inconvenience The issue regarding the missing carton should have been resolved very quickly We did issue a credit for the missing product on January It may take up to week to be back on your credit card account A customer service specialist reached out to the customer today to see if there was a replacement order we can place for the missing itemsShe left her number along with sending an e-mail directly to the customer with what has transpired with settling this account and shipment Please have the customer contact the number left in the e-mail and we will insure this customer’s issues are resolved

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenienceWe spoke with the customer and re-ordered the chairs he was interested in purchasingThey are due to ship 5/We are monitoring this order to insure it ships or notify him if there are any inventory issues that arise

Quill apologizes for this inconvenience Being this customer is new to Quill, the orders submitted go through a credit review process to insure both the customer and Quill are not impacted At times, orders may be canceled due to insufficient information provided Our Credit department did have conversations related to this order and the customer indicated a wire transfer was created and sent To date, we have no log of receiving a wire transfer My credit department has been unsuccessful in speaking directly with this customer after several attempts The customer can return our credit departments call to resolve this The customer can call directly to our credit / receivables team at [redacted] *** Another note is that Quill is currently backordered on this item The product is due in towards the end of the month

Quill apologizes for this inconvenience My team has been in contact with Mr [redacted] We tried a couple different ways to get him this coupon via e-mail We worked with our IT team to verify the e-mail addresses the promo e-mail would have gone to The IT team indicated this was a good address, however, this e-mail address had previously requested the promo e-mail to be sent on August of This promo e-mail is set up to ONLY send onceThis issue did uncover an opportunity to add further training for our chat team Unfortunately, the chat team would not know this which is why they were not giving accurate infoWe will update their training based on this issue In the mean-time, we did offer to accommodate the customer with Quill cash and coupons, but he indicated he would not be ordering from Quill.com

Quill.com apologizes for the inconvenience this issue caused The item the customer ordered was released to the warehouse to be picked and shipped, however, the warehouse did not have the inventory When that occurs, the order has to be re-entered so it can be shipped from another locationUnfortunately, the reps view the original order as a cancellation and did not see the new shipment to the customer which caused the mis-information Our calls and chats are logged so we are pulling them as a coaching opportunity for our customer service representatives My escalation team contacted the customer to apologize and explain Credit is issued and the tax exempt status had been updated on July 22, however the order had shipped prior to that date so that is why the order was charged tax The customer’s credit will go back to the charge card and the customer should see it in 4-days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/28) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for this inconvenience when our sales rep visited your officeWe contacted the customer and advised this was being addressed directlyWe asked for the approxtime and date of the call so we could track the call to listen and try to avoid this situation from occurring in the futureWe did issue credit for the entire purchaseAgain, we apologize that this situation occurred and thank the customer for bringing to our attention so we can avoid this from occurring in the future

In order for the customer to receive ANY product after their initial order was received with incorrect product, a “replacement or re-order” had to be completed in our order entry system as the original order was creditedHopefully this better explains the customers surprise related to the response As stated, we did send the ink cartridges due to the inconvenience we had caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

July - - called cx/na/lvmgSent apology email for the advertising error on our websiteIn the email we explained that we did a credit memo for $back to the charged credit card on JulyExplained that it can take 4-days business days to appear on the card and there is no need to return the wrong size padsWe advised customer of the correct price and item # for the 17xsize item and offered to place orderexplained the disclaimer that is on the website July -called again and talked to [redacted] personallyShe confirmed receipt of the voice message & emailWe apologized for the advertising error, confirmed credit processed and correction being made to web infooffered $Quill Cash as an accommodation but she stated she had purchased the item elsewhereWe offered her an apology gift but she was not interested- stated that she was just happy the credit was receivedCONSIDERED RESOLVED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please do yourself a huge favor and spare yourself the time as I can guarantee you it will only be wastedI'm not even sure what these workers get paid to do You're better off remaining unemployed than even seeking employment through this company since they'll just keep you unemployed while having you fill out extensive paperwork with no intent on ever employing youIve never known a company to make as many errors as often as this one and they seem to work in such a manner that is seems as if they'll get paid whether they perform their job duties or not and they're aware of the fact

In response to the attached paperwork and the claim that we were supposed to pick up the check at the office - you can read right in the tenant's letter that she stated she did not give us the check and in ***'s email that she mailed the checkWe never received a check in our office by mail from the customer or from the realtorWe patiently waited for a little over months with no payment received and no communication from either the customer or the realtor before charging the credit card the customer originally gave us for paymentWe performed the work as per the agreementOnce that work was complete we found more parts needed to be replaced in order to get the unit working to full capacityAs I have previously stated in prior responses, I spoke to *** *** for the first time regarding this matter only after I charged the credit cardWe discussed the huge expense of continuing to repair the unit and he commented that he should buy a new unit instead of throwing all this money into repairing the current unitI told him if he chose to do that I would gladly give him discounted pricing in consideration of all the service work performed to dateHe told me he would think about itI have not heard anything back from him or the realtor in regards to replacing the unit since that conversationI am still confused about why we are still discussing thisWe performed the service requested and we need to be paidIf the customer does not want the charge on his card then we will gladly issue a refund after we receive a check for that amount

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The very 1st repairman stated that the unit was struck by lightening...after almost a year of RJ Groner getting the incorrect parts & sending approximately different Tech's out w/ the incorrect parts, I asked another company to go out,*** *** * ***, in which they stated the unit had been struck by lightening & that any experienced tech would know that a unit of this type that was struck by lightening was not repairable Once a unit of this typeis struck by lightening, even if all boards for the inside & outside unit were replaced the unit would continue to burn out boards Not only that, I have a message from the office manager RJ Groner stating that they rec'd thecorrect parts & the unit would be repaired after that...this was over a year after I initially requested the quote I think that RJ Groner took advantage of our ignorance & trust that they would do what they told us was true & correct.After talking w/ our tenant throughout the year after we requested, who's employer uses RJ Groner, they have had issue after issue when employing them for repairs. Not only that, but RJ Groner blatantly lied about sending us and/or the owner monthly statements regarding how much they thought they were owed....I rec'd statement, which was the original estimate (that *** *** has sent to you) and an additional estimate for further repairs (that *** *** also sent to you).We keep very good records for all communication regarding our properties & has RJ Groner stayed in regular contact with us & made a sincere effort in addressing the situation in a timely manner & been honest regarding the situation we would not have come to this point, however, they neglected to repair the unit as per their message to me, but they were dishonest in their communications w/ you.I respectfully request that you reconsider your decision to have *** *** reimbursed for some of the expenses that he has paid out on this issue.*** ** ***Rental ManagementREALTOR

I have used Blackwell Automotive for years I feel I can totally trust them They are not out to BS or scam anyone Quality Repairs Reasonable Prices No Problems Friendly Staff!
Do not hesitate to use Blackwell Automotive!

September 19, 2015Dear [redacted]: I am writing in response to your attached letter. I honestly do not know how to respond to this complaint. The customer lives in Canada and has a reator oversee his property. We gave the customer and estimate and [redacted], the property manager, approved the work to be...

done. We performed the service as per the estimate and charged exactly what we gave the estimate for. I sent monthly statements with no response from [redacted] or from [redacted]. We charged the credit card on file for the amount due. We collect credit card information to confirm appointments and only keep them on file at the customer's request once the work is done. We also inform the customer at that time that they do not have to pay by credit card, they can pay by cash or check as well. When I did not receive a response from the customer or his property manager for three months after the work was completed assumed they wanted to pay by credit card and that was the reason they were not responding. Of Course, once charged the card heard from [redacted] immediately. He was very angry and demanded to know why I charged his card. I explained it was to pay for the work that his property manager approved. He told me she was supposed to pay us by check. I told him I never received a check for payment and that never received any response to all the statements sent either. He told me she was supposed to handle all of that and would have her call me back. Towards the end of the conversation [redacted] stated he felt he needed to replace the unit instead of throwing money at it in repairs. I told him would be happy to have a salesman go out to give him an estimate on a new unit and provide him with a discount since he was so unhappy with the situation. He told me he would think about it, [redacted] called me and explained again that charged the amount she approved on his behalf. She said she mailed a check when the work was completed. I told her never received it and asked her if it had cleared with her bank. She confirmed it had not. I have not heard anything from either of them since that conversation and thought this matter was closed. [redacted] states parts were mis-ordered. Parts were never misordered, the manufacturer sent the wrong parts once. He states the property manager told us the unit was to be decommissioned and no further work was to be done. That is false. The property manager not only approved the work to be done but she also arranged to let us in the home to perform the work. have also attached the work order from when the work was completed on 5/13/2015 and signed as complete by the tenant in the home. We replaced all the boards in the outside unit as requested but were notable to get the unit running because once that was fixed we found that the indoor unit needed parts as well. We were notable to test the indoor unit until the outdoor unit was repaired.shredded the customer's credit card the same day I spoke to him at his request. Please let me know if there is any other information you need from me.Sincerely,Nancy C

To whom it may concern,She correct in most of the complaint she has.  With the following exections.  The engine was running poorly when it was brought in for service, she was aware of this as "she" have mentioned replacing some, but not all of the ignition coils.  Regarding...

the over heating issue, we found exhaust gas in the cooling via a block test and "we" found the head gasket failure on the 2nd visit for the overheating issue.  In the end we reimburst her boss the total amount of the repairs as he paid the bill for her.  Everyone, this customer and her employer are whole with no monies spent by either party. Regards,
[redacted]