On [redacted] my family an I wanted to attend Discovery Kingdom Six Flags in [redacted] , **Upon purchasing membership passes it has a menu that pops up stating to check the website to make sure the park is still open because hours can changeI checked before I purchased and it did not indicate that the park was closed so I purchased the passes of them.we drove hours to the park to find out that it had been closed due to weathe understandably however when checking the website for hours it did not indicate thatI want to cancel purchased memberships that have not been activated and would like a refund of the $**The purchase steps are misleading and the website doesn't reflect correct information and should not be used to refer to when purchasing
On [redacted] I purchased SIX Gold Passes for Discovery Kingdom totaling [redacted] for passes that included myself, my two minor children (ages 8&13) and my friend and her two minor childrenWe used the passes twice with no problems and had a great timeWe are returning pass holders and genuinely enjoy this parkIts practically in our backyard so its extremely accessible and entertains our whole groupOn Saturday [redacted] ***, I dropped my year old off with her 15&year old friends (whom both have memberships) to enjoy a day at the park while I went about a busy schedule elsewhereI had a meeting in [redacted] immediately after dropping them off, so I left them at the front loop and drove offminutes later my daughter calls and says "Mom I have the wrong pass." She had her year old sisters season passAt the time, I was unavailable to turn around and come back so I said-"I'm sure it will be fine, if they have any questions tell them its under an account with othe
The account was canceled in errorI was charged a cancellation fee, reactivation fee and they took my security depositI was trying to resolve this for a week and half and couldn't get to a humanI have tried to contact six flags times in the past week and halfNo numberThe only way to get a response is via email which directs you to phI left more than vm at this phone number and still no responseFinally, got a hold of a corporate numberLeft a vm and they contacted me back unable to help me with my account information since they didn't have itI was charged [redacted] for membership plus additional [redacted] of my security deposit
I signed up for a membership for my family to the theme parkI was not happy with the first visit to six flags discovery kingdomThey miss advertise what they actually offerI called the park directly and no one would help meI then called corporate and they told me a park rep would call me backI finally got someone to help me after waiting more than a month to help meThey canceled my families membership and were not suppose to charge my card any longer and I did not owe the cancelation feeeBut instead of them canceling it they just kept charging my card for $ [redacted] each month on the ***I reached out again to the park and no one would help meThey kept telling me someone would call me backI finally disputed it with my bank and it went in my favorI then had to put a stop payment on my account to block them from taking out funds every month.My bank sent them letters and they had days to respond and they never respondedThey were not allowed to take any more money from my
I brought my family and vacationing family members to this theme park on [redacted] ***, ***We planned to spend the majority of our day at the parkThis was not possible due to the fact that all of the attractions we planned to experience were "down for an undefined period of time" We started at a ride on one end of the parkAfter waiting minutes we were told the ride was experiencing technical issues and would be down until they were resolvedWe then trekked across the park to visit another attractionWhen we arrived at that attraction the employee manning the entrance stated that attraction was down as wellIt was at this point we looked around and saw that zero of the rides were operationalSince we came specifically to experience these attractions there was no reason for us to be thereThere were no adverse weather conditions or relevant adverse events in the area at the time so I am confused as to how or why all rides could go down at the same time on a ***
Back in *** *** I signed up for monthly payments for season passesThe season passes were good for remainder of *** and all of *** thats what it said in their advertisingMy final payment for the seven total season passes was suppose to be in *** ***I had bought season passes on one contract and later bought one more on anotherThey are still taking out payments I have contacted them through email to try and get this resolved and they keep referring me to the fine print of this years deal which is not easily foundI have done the payment plan with them before in *** with no problemThey are refusing to reimburse my account for the last four months on the season passes and three months on the single season passI have not returned to the park since *** of ***the amount that needs t be put back into my account is x =+ x = for a total of After a back and forth email with them they stopped replying to me and will no long
On*** my family an I wanted to attend Discovery Kingdom Six Flags in ***, **Upon purchasing membership passes it has a menu that pops up stating to check the website to make sure the park is still open because hours can changeI checked before I purchased and it did not indicate that the park was closed so I purchased the passes of them.we drove hours to the park to find out that it had been closed due to weathe understandably however when checking the website for hours it did not indicate thatI want to cancel purchased memberships that have not been activated and would like a refund of the $**The purchase steps are misleading and the website doesn't reflect correct information and should not be used to refer to when purchasing
I correctly canceled my season passesLast payment supposed to be 10/18/15.Continue to be billed, threatened with collections
I followed their instructions to cancel my season passes last auto payment was supposed to be 10/18/ I continue to have payments taken out of my account On Sunday, 1/31/I was threatened with collections because I stopped payment after November and December fees were taken from my account-after my cancellation of 10/18/was approved
I bought a GOLD Season Pass valid from 8/31/** - 1/01*** which includes free parking valid from 1/03/** - 1/01/**I visited the park on 2/28/** and found a charge on my debit card for $** parking on 3/01/**I spoke with Misti Soule at ext **and she offered to process a refund to me after I email her a screenshot of my bank statementI sent her the email and waited about weeks to follow upI called her ext and a woman named Miriam answeredShe offered me flash passes because she said she could not process my refundI asked her to email me regarding the flash passes so that I would not have any issues when I came to pick them upShe says that she could not email meI asked her if she worked inside the park and she rudely responded "Obviously, I work at the parkYou called the parkSo obviously, I work here"Yes, I did call the phone number, but many times corporate offices are located in a different physical location from the actual parkIt is not difficult to answer
I have always been to Six Flags with my family as season pass holdersThis year was my final year going there
I had family visiting from Australia and we decided to take them out to Six Flags since we've always had a blast going thereSo on 7/5/16, we took a family trip thereWhile we were in the parking lot (where the bus normally drops people off to enter into the park) waiting for the rest of my family to get together and meet up, an employee walks up to us and literally states "Just to let you guys know if you have any food in your bags the security will catch you and throw your food away." At first, I did not let it bother meShe then further went all the way to a point where she radioed the security in front of us and told them they have something in their bagsI then figured that this employee had just judged us because of what we were wearing and because of how we lookedShe even went up to the check point and was telling the person that there has to be food in thereThe security did not find anything and told the employee there is nothing thereI did not want my day ruined by going to the front office and talking to a managerI came back that day an informed Six Flags through their comment section but obviously they did not care enough to even contact me since it has been over a monthI hope someday they contact me to at least issue an apology
I am not one of those to pull a race card or something of that sort but this was just plain wrongOut of everyone in the park she came to us because we dressed and looked differently then anyone elseI was really offended and hopefully Six Flags starts educating their young employees about diversity and acceptance of different cultures
We drove to discovery kingdom this weekend with the intention of taking advantage of their sale on season passesWe ordered online and met up with friends on *** who also bought season passes OnlineUpon entering the park our friends recieved pass cardsIf we did not so when we went to ask about the cards they told us that we had mistakenly purchased regular tickets instead of season passesWe then went directly to guest relations who informed us that we would not be able to turn our tickets into season passes because they were already used even though we went directly there after entering the park around Because we drove all the way there for the weekend we had to go back online and try to get season passes, I double checked that we ordered the season passes and when we got there the next day, I asked the attendant to verify on my phone that we did in fact order passes before they were scanned and she told me that we had just gotten tickets againso I went to guest rel
My family recently purchased (10/13/17) season gold passes and drove minutes to spend a day a Six Flags Discovery Kingdom in Vallejo CaWe had season passes and went regularly in Fright fest is the main reason we purchased season passes in and again this yearThe web site says that fright fest runs from pm until pmWe arrived at the park 10/at 12:We attempted to purchase fright fest wrist bands around 5:and were informed that the event would not begin until 7:We paid for vip wrist bands and waited until 7:to go through the first haunted house attraction (sthades) It was great and we went through it twiceUnfortunately that was th highlight of fright festWe went through e@ch of the remaining haunted house attractionsThey were extremely generic and were under staffedThe remaining five houses had very few people dressed up and relied upon dressed up mannequins to scare usWe have seen the prices increase dramatically over the past few
Upon getting a new card and number, my new information was transferred without my consent to a third party business Six Flags Discovery Kingdom, using a service provided to businesses called "updater services"At the time however I had been in the process of disputing the recurring charges and again did not give *** *** or *** to provide my new card information to be charged by Six Flags nor had I given Six Flags Permission to obtain my new informationI had complained to *** *** Credit services, as per the charges of service, and service restore fee of $** dollars
Back in August of I purchased a ticket to Six Flags Discovery Kingdom in the late afternoon as their google listing stated they were open until 8pmAfter entering the park and riding a few rides, my friends and I discovered the park actually closed at 6pmTheir hours were not posted anywhere at the ticket booth or entry gate, and no employee informed me that the park would be closing so shortly after we purchased our ticketsI wrote to Six Flags two separate times to inquire about this issue and request a refund for my ticket and never received any response at all
Iam I'll and cannot use my discovery kingdom park pass I have medical problems which prevents me from riding roller coasters At the themes park and also I cannot drive once it's dark due to my medical problems I am on on disability and unemployed and have three dependents I'm a single mother with many hardships due to my illnesses I cancelled my membership and discovery kingdom sent me to a collection Agnecy anyway under the disability act I should be able to cancel my membership without any peniltes if they don't take care of this situation I will get a lawyer and take them to court I Shouldn't be paying for something I cannot use due to my health if I get on a ride and something happends than they will be looking at a lawsuit either way
I have been getting charged monthly for last years on my account for season passes I didn't even know I hadWe use to buy season passes when my kids were younger but we haven't been to the park in over yearsThey used to remind us to buy season passes every year however they must've changed their termsYou can't talk to customer service regarding membership only via websiteHowever when I try to log on with email addresses I have they can't find the recordSo there's no way to cancelThey never sent me a receipt for the charges for last years! We recently went through the valley fire(3rd worse disasters in**)We have been spending our money rebuilding our county & they have been taking $ out of my account without permissionThe $ could've been spent for the evacuees that we still haveThis bank account they have been taking money out of is my side account I have for health savings account so I don't check it at allIf I have gotten emails I would've taken care of
there's no way to call and cancel this yearly membership you have to log on line to cancel and on *** *** *** I logged onto my account and cancelled by removing all the memberships as stated in the how to cancel membership FAQIt shows online that I no longer have a membership and in order to proceed to the membership page I have to register my card to log into my account so I did not enter any card information so I scrolled to bottom of page and clicking the contact us link the "*** six flags" is the only one that "does not" show up on the list
I purchase some season pass membership from six flags discovery kingdom in ***However on *** *** I had call to cancel my memberships/season passI was told thT I will have to cancel it online and it will take ** days to process and I will have to pay for the two months after alsoSo I agreeAlso had told them that I no longer have my bank account that I used to purchase my season pass with and that for them to update itThey have told me that it's been updated and as for my deposit they will send me a check or if not it will go back into my updated account I gave themSo I said ok*** *** has came by, I made my final payment and was told that it's officially canceled now and I will received my deposit back in my accountOn *** *** I checked my account I only received $*** in my bank accountI gave them a call asking my I only received $*** onlyThey have told me that the other $** is still in process and Willard it should be in the account that same nig
My family has been a member with six flags since *** and never missed a payment*** payment didn't go through due to my expiration date changed on the bank cardThey want me to pay a reactivation of $** and my *** billI let them know I would like to continue my membership with them as long as they waive the crazy reactivation feeI was on a monthly membership package of which I had to be a member of for a minimum of 12monthsIt's *** si I definitely fulfilled that agreementI have accounts with them both of course the same situation since they are under my accountAccount# *** - this is the bigger account # *** this one I paid to reactivate but shouldnt have toThey are unfair and are just trying to drive out a customer rather than keep one A six flags agent called me today that's how I found outI believed it was to fix the card info and I was thankfulThen they told me about the ridiculous reactivation feesShe then told me I could email someone th
I signed up for a membership for my family to the theme parkI was not happy with the first visit to six flags discovery kingdomThey miss advertise what they actually offerI called the park directly and no one would help meI then called corporate and they told me a park rep would call me backI finally got someone to help me after waiting more than a month to help meThey canceled my families membership and were not suppose to charge my card any longer and I did not owe the cancelation feeeBut instead of them canceling it they just kept charging my card for $** each month on the ***I reached out again to the park and no one would help meThey kept telling me someone would call me backI finally disputed it with my bank and it went in my favorI then had to put a stop payment on my account to block them from taking out funds every month.My bank sent them letters and they had days to respond and they never respondedThey were not allowed to take any more money from my
On [redacted] my family an I wanted to attend Discovery Kingdom Six Flags in [redacted] , **Upon purchasing membership passes it has a menu that pops up stating to check the website to make sure the park is still open because hours can changeI checked before I purchased and it did not indicate that the park was closed so I purchased the passes of them.we drove hours to the park to find out that it had been closed due to weathe understandably however when checking the website for hours it did not indicate thatI want to cancel purchased memberships that have not been activated and would like a refund of the $**The purchase steps are misleading and the website doesn't reflect correct information and should not be used to refer to when purchasing
On [redacted] I purchased SIX Gold Passes for Discovery Kingdom totaling [redacted] for passes that included myself, my two minor children (ages 8&13) and my friend and her two minor childrenWe used the passes twice with no problems and had a great timeWe are returning pass holders and genuinely enjoy this parkIts practically in our backyard so its extremely accessible and entertains our whole groupOn Saturday [redacted] ***, I dropped my year old off with her 15&year old friends (whom both have memberships) to enjoy a day at the park while I went about a busy schedule elsewhereI had a meeting in [redacted] immediately after dropping them off, so I left them at the front loop and drove offminutes later my daughter calls and says "Mom I have the wrong pass." She had her year old sisters season passAt the time, I was unavailable to turn around and come back so I said-"I'm sure it will be fine, if they have any questions tell them its under an account with othe
The account was canceled in errorI was charged a cancellation fee, reactivation fee and they took my security depositI was trying to resolve this for a week and half and couldn't get to a humanI have tried to contact six flags times in the past week and halfNo numberThe only way to get a response is via email which directs you to phI left more than vm at this phone number and still no responseFinally, got a hold of a corporate numberLeft a vm and they contacted me back unable to help me with my account information since they didn't have itI was charged [redacted] for membership plus additional [redacted] of my security deposit
I signed up for a membership for my family to the theme parkI was not happy with the first visit to six flags discovery kingdomThey miss advertise what they actually offerI called the park directly and no one would help meI then called corporate and they told me a park rep would call me backI finally got someone to help me after waiting more than a month to help meThey canceled my families membership and were not suppose to charge my card any longer and I did not owe the cancelation feeeBut instead of them canceling it they just kept charging my card for $ [redacted] each month on the ***I reached out again to the park and no one would help meThey kept telling me someone would call me backI finally disputed it with my bank and it went in my favorI then had to put a stop payment on my account to block them from taking out funds every month.My bank sent them letters and they had days to respond and they never respondedThey were not allowed to take any more money from my
I brought my family and vacationing family members to this theme park on [redacted] ***, ***We planned to spend the majority of our day at the parkThis was not possible due to the fact that all of the attractions we planned to experience were "down for an undefined period of time" We started at a ride on one end of the parkAfter waiting minutes we were told the ride was experiencing technical issues and would be down until they were resolvedWe then trekked across the park to visit another attractionWhen we arrived at that attraction the employee manning the entrance stated that attraction was down as wellIt was at this point we looked around and saw that zero of the rides were operationalSince we came specifically to experience these attractions there was no reason for us to be thereThere were no adverse weather conditions or relevant adverse events in the area at the time so I am confused as to how or why all rides could go down at the same time on a ***
Back in *** *** I signed up for monthly payments for season passesThe season passes were good for remainder of *** and all of *** thats what it said in their advertisingMy final payment for the seven total season passes was suppose to be in *** ***I had bought season passes on one contract and later bought one more on anotherThey are still taking out payments I have contacted them through email to try and get this resolved and they keep referring me to the fine print of this years deal which is not easily foundI have done the payment plan with them before in *** with no problemThey are refusing to reimburse my account for the last four months on the season passes and three months on the single season passI have not returned to the park since *** of ***the amount that needs t be put back into my account is x =+ x = for a total of After a back and forth email with them they stopped replying to me and will no long
On*** my family an I wanted to attend Discovery Kingdom Six Flags in ***, **Upon purchasing membership passes it has a menu that pops up stating to check the website to make sure the park is still open because hours can changeI checked before I purchased and it did not indicate that the park was closed so I purchased the passes of them.we drove hours to the park to find out that it had been closed due to weathe understandably however when checking the website for hours it did not indicate thatI want to cancel purchased memberships that have not been activated and would like a refund of the $**The purchase steps are misleading and the website doesn't reflect correct information and should not be used to refer to when purchasing
I correctly canceled my season passesLast payment supposed to be 10/18/15.Continue to be billed, threatened with collections
I followed their instructions to cancel my season passes last auto payment was supposed to be 10/18/ I continue to have payments taken out of my account On Sunday, 1/31/I was threatened with collections because I stopped payment after November and December fees were taken from my account-after my cancellation of 10/18/was approved
I bought a GOLD Season Pass valid from 8/31/** - 1/01*** which includes free parking valid from 1/03/** - 1/01/**I visited the park on 2/28/** and found a charge on my debit card for $** parking on 3/01/**I spoke with Misti Soule at ext **and she offered to process a refund to me after I email her a screenshot of my bank statementI sent her the email and waited about weeks to follow upI called her ext and a woman named Miriam answeredShe offered me flash passes because she said she could not process my refundI asked her to email me regarding the flash passes so that I would not have any issues when I came to pick them upShe says that she could not email meI asked her if she worked inside the park and she rudely responded "Obviously, I work at the parkYou called the parkSo obviously, I work here"Yes, I did call the phone number, but many times corporate offices are located in a different physical location from the actual parkIt is not difficult to answer
I have always been to Six Flags with my family as season pass holdersThis year was my final year going there
I had family visiting from Australia and we decided to take them out to Six Flags since we've always had a blast going thereSo on 7/5/16, we took a family trip thereWhile we were in the parking lot (where the bus normally drops people off to enter into the park) waiting for the rest of my family to get together and meet up, an employee walks up to us and literally states "Just to let you guys know if you have any food in your bags the security will catch you and throw your food away." At first, I did not let it bother meShe then further went all the way to a point where she radioed the security in front of us and told them they have something in their bagsI then figured that this employee had just judged us because of what we were wearing and because of how we lookedShe even went up to the check point and was telling the person that there has to be food in thereThe security did not find anything and told the employee there is nothing thereI did not want my day ruined by going to the front office and talking to a managerI came back that day an informed Six Flags through their comment section but obviously they did not care enough to even contact me since it has been over a monthI hope someday they contact me to at least issue an apology
I am not one of those to pull a race card or something of that sort but this was just plain wrongOut of everyone in the park she came to us because we dressed and looked differently then anyone elseI was really offended and hopefully Six Flags starts educating their young employees about diversity and acceptance of different cultures
We drove to discovery kingdom this weekend with the intention of taking advantage of their sale on season passesWe ordered online and met up with friends on *** who also bought season passes OnlineUpon entering the park our friends recieved pass cardsIf we did not so when we went to ask about the cards they told us that we had mistakenly purchased regular tickets instead of season passesWe then went directly to guest relations who informed us that we would not be able to turn our tickets into season passes because they were already used even though we went directly there after entering the park around Because we drove all the way there for the weekend we had to go back online and try to get season passes, I double checked that we ordered the season passes and when we got there the next day, I asked the attendant to verify on my phone that we did in fact order passes before they were scanned and she told me that we had just gotten tickets againso I went to guest rel
My family recently purchased (10/13/17) season gold passes and drove minutes to spend a day a Six Flags Discovery Kingdom in Vallejo CaWe had season passes and went regularly in Fright fest is the main reason we purchased season passes in and again this yearThe web site says that fright fest runs from pm until pmWe arrived at the park 10/at 12:We attempted to purchase fright fest wrist bands around 5:and were informed that the event would not begin until 7:We paid for vip wrist bands and waited until 7:to go through the first haunted house attraction (sthades) It was great and we went through it twiceUnfortunately that was th highlight of fright festWe went through e@ch of the remaining haunted house attractionsThey were extremely generic and were under staffedThe remaining five houses had very few people dressed up and relied upon dressed up mannequins to scare usWe have seen the prices increase dramatically over the past few
Upon getting a new card and number, my new information was transferred without my consent to a third party business Six Flags Discovery Kingdom, using a service provided to businesses called "updater services"At the time however I had been in the process of disputing the recurring charges and again did not give *** *** or *** to provide my new card information to be charged by Six Flags nor had I given Six Flags Permission to obtain my new informationI had complained to *** *** Credit services, as per the charges of service, and service restore fee of $** dollars
Back in August of I purchased a ticket to Six Flags Discovery Kingdom in the late afternoon as their google listing stated they were open until 8pmAfter entering the park and riding a few rides, my friends and I discovered the park actually closed at 6pmTheir hours were not posted anywhere at the ticket booth or entry gate, and no employee informed me that the park would be closing so shortly after we purchased our ticketsI wrote to Six Flags two separate times to inquire about this issue and request a refund for my ticket and never received any response at all
Iam I'll and cannot use my discovery kingdom park pass I have medical problems which prevents me from riding roller coasters At the themes park and also I cannot drive once it's dark due to my medical problems I am on on disability and unemployed and have three dependents I'm a single mother with many hardships due to my illnesses I cancelled my membership and discovery kingdom sent me to a collection Agnecy anyway under the disability act I should be able to cancel my membership without any peniltes if they don't take care of this situation I will get a lawyer and take them to court I Shouldn't be paying for something I cannot use due to my health if I get on a ride and something happends than they will be looking at a lawsuit either way
I have been getting charged monthly for last years on my account for season passes I didn't even know I hadWe use to buy season passes when my kids were younger but we haven't been to the park in over yearsThey used to remind us to buy season passes every year however they must've changed their termsYou can't talk to customer service regarding membership only via websiteHowever when I try to log on with email addresses I have they can't find the recordSo there's no way to cancelThey never sent me a receipt for the charges for last years! We recently went through the valley fire(3rd worse disasters in**)We have been spending our money rebuilding our county & they have been taking $ out of my account without permissionThe $ could've been spent for the evacuees that we still haveThis bank account they have been taking money out of is my side account I have for health savings account so I don't check it at allIf I have gotten emails I would've taken care of
there's no way to call and cancel this yearly membership you have to log on line to cancel and on *** *** *** I logged onto my account and cancelled by removing all the memberships as stated in the how to cancel membership FAQIt shows online that I no longer have a membership and in order to proceed to the membership page I have to register my card to log into my account so I did not enter any card information so I scrolled to bottom of page and clicking the contact us link the "*** six flags" is the only one that "does not" show up on the list
I purchase some season pass membership from six flags discovery kingdom in ***However on *** *** I had call to cancel my memberships/season passI was told thT I will have to cancel it online and it will take ** days to process and I will have to pay for the two months after alsoSo I agreeAlso had told them that I no longer have my bank account that I used to purchase my season pass with and that for them to update itThey have told me that it's been updated and as for my deposit they will send me a check or if not it will go back into my updated account I gave themSo I said ok*** *** has came by, I made my final payment and was told that it's officially canceled now and I will received my deposit back in my accountOn *** *** I checked my account I only received $*** in my bank accountI gave them a call asking my I only received $*** onlyThey have told me that the other $** is still in process and Willard it should be in the account that same nig
My family has been a member with six flags since *** and never missed a payment*** payment didn't go through due to my expiration date changed on the bank cardThey want me to pay a reactivation of $** and my *** billI let them know I would like to continue my membership with them as long as they waive the crazy reactivation feeI was on a monthly membership package of which I had to be a member of for a minimum of 12monthsIt's *** si I definitely fulfilled that agreementI have accounts with them both of course the same situation since they are under my accountAccount# *** - this is the bigger account # *** this one I paid to reactivate but shouldnt have toThey are unfair and are just trying to drive out a customer rather than keep one A six flags agent called me today that's how I found outI believed it was to fix the card info and I was thankfulThen they told me about the ridiculous reactivation feesShe then told me I could email someone th
I signed up for a membership for my family to the theme parkI was not happy with the first visit to six flags discovery kingdomThey miss advertise what they actually offerI called the park directly and no one would help meI then called corporate and they told me a park rep would call me backI finally got someone to help me after waiting more than a month to help meThey canceled my families membership and were not suppose to charge my card any longer and I did not owe the cancelation feeeBut instead of them canceling it they just kept charging my card for $** each month on the ***I reached out again to the park and no one would help meThey kept telling me someone would call me backI finally disputed it with my bank and it went in my favorI then had to put a stop payment on my account to block them from taking out funds every month.My bank sent them letters and they had days to respond and they never respondedThey were not allowed to take any more money from my