I received an email stating that my card had been declined and found that four reactivation charges were placed on each of the four membership season passes that I haveI emailed member support stating that my card had been compromised and I would be more than happy to provide proof from my bankBecause of this, I had NO debit/credit card to use to pay off anythingAll the autopay transactions that I used for my card was declined, including Six FlagsFirst they offered to waive the transaction fees, however I did not have my card at the time, as it was in transit from my bankOnce I received my card, I kindly asked if the fee could be waived so I can resume planning our vacations at the parkIt was declined by several people who refused to offer their nameI called Six Flags in *** after the first email was unsuccessful on 9/23/** and spoke with someone who said they will contact a guest relations supervisorI received no callsI called again on 9/26/** and explained my si
On *** *** *** I purchased SIX Gold Passes for Discovery Kingdom totaling *** for passes that included myself, my two minor children (ages 8&13) and my friend and her two minor childrenWe used the passes twice with no problems and had a great timeWe are returning pass holders and genuinely enjoy this parkIts practically in our backyard so its extremely accessible and entertains our whole groupOn Saturday *** ***, I dropped my year old off with her 15&year old friends (whom both have memberships) to enjoy a day at the park while I went about a busy schedule elsewhereI had a meeting in *** immediately after dropping them off, so I left them at the front loop and drove offminutes later my daughter calls and says "Mom I have the wrong pass." She had her year old sisters season passAt the time, I was unavailable to turn around and come back so I said-"I'm sure it will be fine, if they have any questions tell them its under an account with othe
I am submitting a complaint against Six Flags Discovery KingdomPlease see email belowI also have supporting documentation and emails from the Six Flags Support Desk and an email from the Six Flags Membership DeskWhich I can also provideI sent an email to Six Flags Discovery Kingdom, Don McCoy, Park President on May 28, *** & June 2, ***But received no response from themIn the email I sent to Don McCoy, also included copies/snippets of the notices sent from the collection agency showing paid status and a copy of the email from the Six Flags Membership Department stating that if I "paid the bill plus all the fees and I did not complete the my month commitment, my season passes would be reinstated"However, Six Flags Support Desk is telling me I need to REPURCHASE MY SEASON PASSES and that my previous season passes, which do not expire until 12/*** can no longer be reinstated or re-issued
Hi There, I have tried contacting Six Flags more than times in the last months to request a cancellation of my membership for both passes I holdI have emailed, tried to go on their website, called and left multiple voicemails without any response backEven better, when I blocked the charge on my account due to Six Flags continuously taking money out of my account, I received an email about paying deactivation feeI requested my membership to be cancelled the first time over a year agoAnd I will absolutely admit did not notice that the charges continued to come out for an additional monthsI have continuously tried to cancel my membership online and conveniently the page freezes as soon as I hit begin cancellationevery timefor six monthsI want my membership cancelled and I would like a refund for my last months worth of membership
Six Flags Discovery Kingdom sells dining passes that can be added to season passesThese dining passes entitle the holder to lunch, snack and dinner during each visit to the parkHowever, they refuse to actually give food ! I waited in line , only to be told they didn't have the right size container so they wouldn't give me any food at all!! Multiple requests to talk with a manager were met with no reply
The account was canceled in errorI was charged a cancellation fee, reactivation fee and they took my security depositI was trying to resolve this for a week and half and couldn't get to a humanI have tried to contact six flags times in the past week and halfNo numberThe only way to get a response is via email which directs you to phI left more than vm at this phone number and still no responseFinally, got a hold of a corporate numberLeft a vm and they contacted me back unable to help me with my account information since they didn't have itI was charged *** for membership plus additional ** of my security deposit
A couple of months back my bank card was hacked and the people cleared my account of all fundsI had the card replaced and tried to go into six flags website to add my new bank cardApparently you can only accesss your account if you have a confirmation number that the site gives you when you purchase your membershipI did not have this number and was unable to contact anyone due to there being no one to contact about billing over the phoneThey will not help you at allThey say that you have to do it all online with your confirmation numberI messaged the website and didn't get a get responseIt wasn't until a month later when I tried again to contact the site that I got a response with my confirmation code to add my new cardAt this time my membership has accrued late fees for two months on membershipsI feel that these charges are not justifiable and should be waived due to the fact that it is almost impossible to reach someone for helpThis card issue could have been re
I recently went to take my family to Six flagsI clicked on the Vallejo location online and purchased my ticketsI show up to the park and when originally online it said they opened at 10am at the park they said they did not open until 2pmWe decided to stick it out and parked at aprox 12pmAs we were walking up to the shuttle door with plenty of room the driver takes offwe decide to walk the fairly decent long walk to the front of the gate and wait two hours to get to the entrance where they proceed to tell me they were the wrong tickets and that I needed to go to guest serviceI waited in that line another minutes where the very rude employee raised her voice and said that she would not issue me a refund unless I purchased new tickets where I would not get my refund for business daysThat would have been almost $just for my familyI explained that my card was in the car and that it was a long walk away and asked if she could just exchange themShe refusedI expla
I brought my family and vacationing family members to this theme park on *** *** ***, ***We planned to spend the majority of our day at the parkThis was not possible due to the fact that all of the attractions we planned to experience were "down for an undefined period of time" We started at a ride on one end of the parkAfter waiting minutes we were told the ride was experiencing technical issues and would be down until they were resolvedWe then trekked across the park to visit another attractionWhen we arrived at that attraction the employee manning the entrance stated that attraction was down as wellIt was at this point we looked around and saw that zero of the rides were operationalSince we came specifically to experience these attractions there was no reason for us to be thereThere were no adverse weather conditions or relevant adverse events in the area at the time so I am confused as to how or why all rides could go down at the same time on a ***
*** *** I spoke with earlier about her plans for the dayShe let me know she was going to six flags and taking her young daughter because it was bring a friend day I confirmed this with an email her sister received who was already a memeberMy friend had purchased hers *** *** (the day before) and was with about other peopleI was coming from my house so I decided to me them thereI wasn't aware of the memebership program so I went online after my friend explained and say it came with bring a friend on selective days and I upgraded mine to gold for the parkingMy daughter is only so amusement parks is not something we do because she is short and rarely can ride anythingI get to the park and literally purchase the memebership as we pull upI get to the entry gate where there is a staff member (***) states it's not bring a friend day only for selective membersI call my friend because they had let me know they were in side by the batman ride but never mentioned t
I received an email stating that my card had been declined and found that four reactivation charges were placed on each of the four membership season passes that I haveI emailed member support stating that my card had been compromised and I would be more than happy to provide proof from my bankBecause of this, I had NO debit/credit card to use to pay off anythingAll the autopay transactions that I used for my card was declined, including Six FlagsFirst they offered to waive the transaction fees, however I did not have my card at the time, as it was in transit from my bankOnce I received my card, I kindly asked if the fee could be waived so I can resume planning our vacations at the parkIt was declined by several people who refused to offer their nameI called Six Flags in *** after the first email was unsuccessful on 9/23/** and spoke with someone who said they will contact a guest relations supervisorI received no callsI called again on 9/26/** and explained my si
On *** *** *** I purchased SIX Gold Passes for Discovery Kingdom totaling *** for passes that included myself, my two minor children (ages 8&13) and my friend and her two minor childrenWe used the passes twice with no problems and had a great timeWe are returning pass holders and genuinely enjoy this parkIts practically in our backyard so its extremely accessible and entertains our whole groupOn Saturday *** ***, I dropped my year old off with her 15&year old friends (whom both have memberships) to enjoy a day at the park while I went about a busy schedule elsewhereI had a meeting in *** immediately after dropping them off, so I left them at the front loop and drove offminutes later my daughter calls and says "Mom I have the wrong pass." She had her year old sisters season passAt the time, I was unavailable to turn around and come back so I said-"I'm sure it will be fine, if they have any questions tell them its under an account with othe
I am submitting a complaint against Six Flags Discovery KingdomPlease see email belowI also have supporting documentation and emails from the Six Flags Support Desk and an email from the Six Flags Membership DeskWhich I can also provideI sent an email to Six Flags Discovery Kingdom, Don McCoy, Park President on May 28, *** & June 2, ***But received no response from themIn the email I sent to Don McCoy, also included copies/snippets of the notices sent from the collection agency showing paid status and a copy of the email from the Six Flags Membership Department stating that if I "paid the bill plus all the fees and I did not complete the my month commitment, my season passes would be reinstated"However, Six Flags Support Desk is telling me I need to REPURCHASE MY SEASON PASSES and that my previous season passes, which do not expire until 12/*** can no longer be reinstated or re-issued
Hi There, I have tried contacting Six Flags more than times in the last months to request a cancellation of my membership for both passes I holdI have emailed, tried to go on their website, called and left multiple voicemails without any response backEven better, when I blocked the charge on my account due to Six Flags continuously taking money out of my account, I received an email about paying deactivation feeI requested my membership to be cancelled the first time over a year agoAnd I will absolutely admit did not notice that the charges continued to come out for an additional monthsI have continuously tried to cancel my membership online and conveniently the page freezes as soon as I hit begin cancellationevery timefor six monthsI want my membership cancelled and I would like a refund for my last months worth of membership
Six Flags Discovery Kingdom sells dining passes that can be added to season passesThese dining passes entitle the holder to lunch, snack and dinner during each visit to the parkHowever, they refuse to actually give food ! I waited in line , only to be told they didn't have the right size container so they wouldn't give me any food at all!! Multiple requests to talk with a manager were met with no reply
Purchased season passes and I was told they could be transferred if I received orders to another duty station
The account was canceled in errorI was charged a cancellation fee, reactivation fee and they took my security depositI was trying to resolve this for a week and half and couldn't get to a humanI have tried to contact six flags times in the past week and halfNo numberThe only way to get a response is via email which directs you to phI left more than vm at this phone number and still no responseFinally, got a hold of a corporate numberLeft a vm and they contacted me back unable to help me with my account information since they didn't have itI was charged *** for membership plus additional ** of my security deposit
A couple of months back my bank card was hacked and the people cleared my account of all fundsI had the card replaced and tried to go into six flags website to add my new bank cardApparently you can only accesss your account if you have a confirmation number that the site gives you when you purchase your membershipI did not have this number and was unable to contact anyone due to there being no one to contact about billing over the phoneThey will not help you at allThey say that you have to do it all online with your confirmation numberI messaged the website and didn't get a get responseIt wasn't until a month later when I tried again to contact the site that I got a response with my confirmation code to add my new cardAt this time my membership has accrued late fees for two months on membershipsI feel that these charges are not justifiable and should be waived due to the fact that it is almost impossible to reach someone for helpThis card issue could have been re
I recently went to take my family to Six flagsI clicked on the Vallejo location online and purchased my ticketsI show up to the park and when originally online it said they opened at 10am at the park they said they did not open until 2pmWe decided to stick it out and parked at aprox 12pmAs we were walking up to the shuttle door with plenty of room the driver takes offwe decide to walk the fairly decent long walk to the front of the gate and wait two hours to get to the entrance where they proceed to tell me they were the wrong tickets and that I needed to go to guest serviceI waited in that line another minutes where the very rude employee raised her voice and said that she would not issue me a refund unless I purchased new tickets where I would not get my refund for business daysThat would have been almost $just for my familyI explained that my card was in the car and that it was a long walk away and asked if she could just exchange themShe refusedI expla
I brought my family and vacationing family members to this theme park on *** *** ***, ***We planned to spend the majority of our day at the parkThis was not possible due to the fact that all of the attractions we planned to experience were "down for an undefined period of time" We started at a ride on one end of the parkAfter waiting minutes we were told the ride was experiencing technical issues and would be down until they were resolvedWe then trekked across the park to visit another attractionWhen we arrived at that attraction the employee manning the entrance stated that attraction was down as wellIt was at this point we looked around and saw that zero of the rides were operationalSince we came specifically to experience these attractions there was no reason for us to be thereThere were no adverse weather conditions or relevant adverse events in the area at the time so I am confused as to how or why all rides could go down at the same time on a ***
*** *** I spoke with earlier about her plans for the dayShe let me know she was going to six flags and taking her young daughter because it was bring a friend day I confirmed this with an email her sister received who was already a memeberMy friend had purchased hers *** *** (the day before) and was with about other peopleI was coming from my house so I decided to me them thereI wasn't aware of the memebership program so I went online after my friend explained and say it came with bring a friend on selective days and I upgraded mine to gold for the parkingMy daughter is only so amusement parks is not something we do because she is short and rarely can ride anythingI get to the park and literally purchase the memebership as we pull upI get to the entry gate where there is a staff member (***) states it's not bring a friend day only for selective membersI call my friend because they had let me know they were in side by the batman ride but never mentioned t