Kemptons Quality Pools & Spas

Morning [redacted]. I have been contacted and the issues has been resolved. Thank you guys so much for everything you do!!

Dear Ms. [redacted]:Thank you for your letter dated January 1, 2018, received in our office on January 2, 2018. You request ERIE review and respond to the insured’s concerns cancellation of her homeowner’s insurance policy as she obtained replacement coverage with another insurance carrier.Upon receipt...

of your letter to our office, we contacted the insured’s representing ERIE Agent who confirmed at no time did their office receive a written request to cancel the above captioned policy. ERIE will consider backdating the cancellation of this policy in the event Ms. [redacted] is willing to provide proof of replacement coverage from another insurance carrier.We believe we have provided the information to assist with your investigation into the insured’s concerns. If you require additional information clarity, please contact our office at [redacted], extension [redacted].Sincerely,Stephen *. R[redacted] Sr., ACS, AINS, AIS, AU, CICSenior Executive Resolution ExaminerOffice of the President

This is in response to your letter dated and received July 16, 2015 in follow up to our original letter dated June 18, 2015. We have again reviewed Mr. [redacted]’s complaint and are unable to locate any billing invoices marked “Please Cancel” that were received in our office. We are requesting that...

Mr. [redacted] please forward confirmation of his replacement policy in effect prior to February 27, 2015. Upon receipt of his replacement coverage we would be more than happy to amend the cancellation of his ERIE policy and adjust the earned premium remaining due in the amount of $70.00.

Thank you for your letter dated December 28. 2016. received in our office on December 28. 2016. You requestERIE review and respond to Ms. [redacted] concerns regarding her request to backdate cancel her policy.In review of our file. the following chain of events occurred:• Ms [redacted] states in her letter to...

your office that she cancel her ERIE automobile policy and obta nedreplacement coverage with another carrier effective June 30. 2016. Ms. [redacted] states that a localautomobile dealership made arrangements to cancel her policy. ERIE’s policy conditions state that wemust receive written notification from an insured in order to properly cancel any policy . ERIE did lotreceive such notice.• ERIE received verification of replacement coverage on December 15. 2016. indicating she obtainedcoverage with another carrier effective June 30, 2016. Upon receipt of this information. ERIE agreed toremove her from collections and credit her policy retroactively effective June 30, 2016.We believe this information should assist you with closing your file. If you require any additional information,please contact me directly at ###-###-####. extension [redacted].Sincerely.Stephen V. Rupp Sr.Executive Assistant IIOffice ofthe President

This is to confirm receipt of your letter dated March 9,2016. received in our office March 10 2016. You requestERIE review and respond to the insured’s concerns that he did not receive a copy of the appraisal report for hisdamaged vehicle.Upon receipt of your letter, ERIE mailed a copy of the...

requested appraisal report for the claim occurring January)30, 2016, to the attention of Mr. [redacted]. Our records indicate that ERIE mailed a copy of the appraisal to Mr.[redacted] on February 22, 2016. We apologize if Mr. [redacted] failed to receive that document or that it could have beenmisplaced.Thank you for providing ERIE the opportunity to review the claimant’s concerns and provide a copy of theappraisal to our insured. If you have any additional questions or concerns, please contact our office at [redacted]
[redacted]Sincerely,~-~ar~r4.Stephen ** R[redacted] Sr., ACS, AINS, AIS, AU, CICExecutive Assistant IIOffice of the President

This is in response to your letter of June 2, 2016, which we received on that same day. We also received a letterfrom Mrs. [redacted] on June 2, 2016, expressing her concerns that whenever Erie Insurance attempts to debit theirbank account to collect their insurance premium payments, it continues to be...

returned as “ non-sufficient funds” .Upon receipt of both correspondences, our Billing Supervisor contacted [redacted] and spoke with theirrepresentative, [redacted]. He explained that the [redacted] had placed a '‘stop pay” on their bank account not to allowany payments to draft from their account for Erie Insurance. The [redacted] representative agreed to lift the stoppayment code, which will now allow Erie Insurance to collect the payments from the [redacted]. They were alsogoing to be calling Mr. and Mrs. [redacted] to confirm this information.[redacted] from [redacted] will reach out to Mr. and Mrs. [redacted] and advise that the situation has been resolved andERIE should no longer receive “ non-sufficient fund” returns from their bank.Based on the information provided, we believe the complaint which has been registered with your office is nowresolved. If you have any further questions, please contact me at [redacted]

This is in response to your letter dated May 16. 2017. which we received on the same date.ERIE has thorough reviewed the matter of the rental coverage expense for the claimants, [redacted] and [redacted]. Given the fact that the delays for the rental were based on scheduling, as well as other repairs...

notinitially discovered, we have agreed to issue the remainder of the rental payment to the claimants. A check in theamount of $923.00 has been issued dated Ma) 16, 2017.We believe this resolves this matter. If further information is needed, you may contact me at ###-###-####,extension [redacted].Sincerely,Denise H[redacted], API AIS, AINS, CPIWExecutive Assistant IIOffice of the President

This letter is in response to your correspondence. dated and received on July 14, 2017, regarding a complaint madeby [redacted]. The accident occurred on June 18. 2017 When our insured, [redacted], pulled froma stop sign on Oliver Road in Erie. PA and collided with tie...

complainant, [redacted].We contacted Ms. [redacted] on June 20. 2017 and she chose [redacted] to complete her vehicle repairs.[redacted] estimated the length of repair time to be 6 days and we arranged an [redacted] rental car for her onJune 20,2017 for 10 days. Ms. [redacted]’s vehicle repair was completed on June 30,2017. However she kept therental vehicle until July 102017. [redacted] advised us that they had left several phone messages for Ms.[redacted] with no response and they sent her an email on 7 3 17 informing her that her vehicle repair was completeon 6 30 17 and she needed to pick up the vehicle. We were notified on 7 5 17 by [redacted] that Ms. [redacted] askedfor a rental extension but we declined it because the vehicle repair had been completed on 6 30 17.The rental guidelines were explained to Ms. [redacted] on June 20. 2017 and she was sent several messages from thebody shop by phone and email advising her that the vehicle repair was complete without a response. Due to theholiday week, we did contact Ms. [redacted] and agreed to cover an extra three days rental. However, we believe thatshe is responsible for the remaining balance of the bill as she did not adhere to the rental car guidelines as they wereexplained to her.If we can provide your office with additional information or clarify any item, please do not hesitate to contact me at###-###-####.Sincerely.Karen * M[redacted], CPCU, AIM, AINS, AIS, CPIWSenior Executive AssistantOffice of the President

Thank you for your letter of January 23, 201 7. which we received in our office that same date. You request ERIE review and respond to the insured’s concerns regarding their request to cancel this policy and remove from collections.Upon receipt of your letter to our office, ERIE reviewed this...

account to find that an insurance application was submitted by the insured’s representing agent. ERIE further confirmed the application on file did not contain a required signature. Based on this information. ERIE agrees to cancel this policy flat and remove the insured from the collections process.We believe this response should adequately assist with closing your file, if you have any additional questions, please contact me directly at ([redacted].Sincerely,Stephen ** R[redacted] Executive Assistant 11 Office of the President