Kenneth Eisen & Associates

We spoke with Mr. Fortey by telephone on 8-14-15, and have resolved his complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the 

Regards,

To Whom It May Concern:I have reviewed the complaint detailed above.  Mr. [redacted] did not contact our office as advised in our letter to find out what services [redacted] was billing him for.  Had he done so, we would have been more than happy to supply him with a detailed...

itemization of the charges.  At this point, the account has been paid in full.  In consideration of the circumstances, we are willing to send a deletion request to the credit bureaus instructing them to permanently remove this item from Mr. [redacted]'s credit profile.  This request was submitted today.Please contact me if you have any additional questions or concerns.Sincerely,[redacted]PresidentKenneth, Eisen & Associates, Ltd.

This consumer's desired resolution was "I need all billing statements to validate the validity of this debt, according to the [redacted], I demand verification of this alleged debt. I dispute the validity of this debt."  If you review our response, you can see that we agreed to mail this information to the consumer, we have marked her account as "disputed," and have provided information for her to contact the original creditor.

I am writing in response to the complaint filed by [redacted].  Our records do not support Ms. [redacted]'s claim that we duplicated credit reporting in reference to this account.  However, pursuant to the receipt of payment in full on April 13, 2015, we have sent notification to all...

three credit bureaus requesting that they permanently remove this item from Ms. [redacted]'s credit profile(s).  Please contact me if I can be of any assistance.Sincerely,[redacted]

[redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Pursuant to the receipt of this complaint, we have verified with [redacted] that this debt is valid and outstanding.  A copy of the itemization of charges, and the Explanation of Benefits received from [redacted] insurance carrier, reflecting patient responsibility for this claim, has...

been sent to the home address provided in this complaint on 5-22-15.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I just don't know why people that work at these companies are snippy. You would think I personally owed them money. One thing this company needs to do is offer to send receipts for money paid to them. I had to request this and am still waiting 2 hours later to receive a receipt. Since these debts are usually on credit reports you would think they would want to assist in getting these resolved. I can understand why it is not Revdex.com accredited.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,