Kenny Ross Automotive Group

Ms. [redacted]     I have received all of the necessary paperwork that I will be sending to you today with regard to Mr. [redacted]'s concerns.  All of our paperwork indicates that Mr. [redacted] 'declined' all options, including GAP insurance, which he...

did not purchase at the time of delivery.       We value Mr. [redacted]'s business and hope this satisfies his concerns.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just made a complain to Federal Bureau Of Consumer Protection, I am going to press charges against Kenny Ross Nissan for misleading me for buying this car .they show my initial as proof of leasing this car to me, please note:1) I and my son went to get some info about their promotion after numerous call they made to my cell phone for one period of one week, I told them I had better price from my local Nissan Dealer , but it was higher than my budget, I was told they would give me much better deal, hold me and my son for more than 8 hours, took my Nissan Murrano to unknown place, and many times I told them we have to leave, they refuse to honor our request, signing that lease was the only way to leave the Dealer.2) They did not give me my Dashcam, I had to pull it out by force, all the accessories worth of more than $150 were still in the car, they did not let me remove it, was told they would give it to me next day, when I call after too many phone calls, they said they sold the car.3) I leave a judgment to consumers who reads this complain,     I am paying $530 a month for Nissan Maxima 
Regards,
[redacted]

Dear [redacted]:     With regard to the complaint filed by [redacted], I offer the following explanation:      I personally contacted [redacted] and discussed her concerns with the current extended warranty she purchased with her...

vehicle.  After speaking with her, I asked her to come to the dealership at which time, we re-contracted her deal with the extended warranty of her choice.  I believe that we have resolved all of [redacted]'s concerns.     We value [redacted]'s business and hope that our efforts have satisfactorily brought her concerns to an amicable resolution.Sincerely,Thomas M[redacted]General ManagerKenny Ross Ford South[redacted]

I am submitting our response to Ms. [redacted]’s concern on behalf of [redacted], General Manager of Kenny Ross Chevrolet, N. Huntingdon, PA.  The truck that Ms. [redacted] refers to in her complaint is a...

[redacted] and  General Motors website will not allow us to add additional equipment.  There was an upfitted pkg. added to this truck and the ad shows the truck ‘prior’ to being upfitted and the increased MSRP.  Our site does not let us change the equipment or show the truck customized. We value Ms. [redacted]’s business and hope that this explanation satisfies Ms. [redacted]’s concerns. Sincerely,[redacted]General ManagerKenny Ross Chevrolet, Inc.  [redacted]Executive AssistantKenny Ross Automotive Group

Ms. [redacted] purchased a 2013 Toyota Tacoma truck, vin [redacted] on  Saturday May 6,2017. We were notified on Monday May 8 2017 that there was a crack in the windshiel of the 2013 Toyota Tacoma that was purchased from Kenny Ross Ford on the...

previous Saturday. In the hopes of customer satisfaction, Kenny Ross Ford agreed to replace the windshield at no charge to Ms. [redacted]. Ms. [redacted] was not happy with the replacement moulding that was installed on the truck and we gave her the option of either ordering another moulding or if she was not happy that she could exchange the truck for another used vehicle of equal or greater value  from any Kenny Ross’ used inventory. Ms. [redacted] opted to have us order another moulding.         On 5/16/2017, we were phoned by Ms. [redacted]’s, husband. He stated that they wanted a refund of $2500 because the truck they purchased was above Kelly Blue Book value. I told him that I would get back to him after I had an opportunity to research his complaint.        I returned his call on 5/17/2017, and explained that we do not price our used cars based on any one individual book but rather we base our pricing on a market based pricing model. I told him that our Tacoma was priced at 78% of the market based on our computer program that searches up to 3000 miles for a specific vehicle for sale in the market place.  We did invite Ms. [redacted] to use our service department and offered her a courtesy discount on any service that she might need for her Tacoma.    Kenny Ross Ford values Ms. [redacted]’sbusiness. We are always willing to stand behind our workmanship and honor any repairs for Ford Motor Company. I would happy to discuss this matter with you at your convenience. Please feel free to contact me at ###-###-####. Sincerely, Benjamin W. S[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Kenny Ross NissanMr. C[redacted]Have you ever asked  yourself this simple question that every time a custome made a compalin regarding the exprience he or she had with your dealership, you accuse him or her of being lier, instead of trying to resolve the matter, in my case I had bought another Nissan from different dealer, why I had no problems with them? Do I have a personal issue with you? Do I have nothing else but making a complain of very innocent Dealership? Because you have a pepper work, does it mean you treated me fairly? Do you or anybody in your dealership handed my dash cam to me? What do you think of me or who reads this review? That's exalt the problem, you think people are witless and because you respond to the complain and trying to be polite, people going to believe you, well I think people  are able to make their own judgement.Best Regards[redacted]

The customer's cancellation request was processed and paid to [redacted] Bank through their smartcash system effective 3-28-17.  Attached are copies of the cancellations with the warranty company showing the refund percentage as well as the copy of the payment of $1533.09 to [redacted] Bank.

Dear [redacted]:     I have requested that [redacted]'s name immediately be removed from all Kenny Ross mailing lists.      I hope that this request will satisfactorily resolve [redacted]s concerns.  If there are any further problems, please...

don't hesitate to contact me.Sincerely,Karen W[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 11,1014
Regretfully ! At this time we will not be offering any further assistance to this customer for any requested  cash settlement or service repairs to the vehicle purchased in February 2013.
July 19,2013 vehicle mileage @ 102,622 customer states engine overheating, found...

water pump to be leaking. Replaced water pump vehicle tested and running properly.
June 28,2014  Approx. 1 year later vehicle mileage 111,382 ( 8760 miles since last seen ) vehicle was towed in overheating. Found cooling fans were not operating, Cooling fans were replaced.
Vehicle was tested, ran for two hours, fans came on working properly, engine DID NOT OVERHEAT . Road tested 5 miles everything working properly.
July 25,2014 vehicle mileage @ 111,845 ( 463 miles since last seen ) Vehicle was returned to service cooling fans not working, found connector had shorted out and melted. As a goodwill  gesture we replaced the connector, retested cooling system ,road tested, found every thing to be running properly.
Vehicle was towed to independent service repair shop.  
August 19,2014 our Service Manager contacted customer, we offered to assist by  towing vehicle from repair shop to our shop  and putting in the engine that customer had already purchased with no charge for the tow or for
 the labor to install it.  Customer declined our offer.
We feel and are very confident that all the work we preformed on an engine with 111,845 miles was tested and properly completed each time it was in our service department. 
Again & regretfully we are not willing to assist on this matter.
Respectfully
[redacted]
Customer Relations Manager

This reply is typical. And yes that is how their website works. This is the specific reason I called, spoke with the manager, gave a vin and verified that was the price for (that) truck. This is why we drove out at that moment. After we were told we couldn't have the truck it was a (typo) so now the story has changed. The manager never even came out of his office to speak with us. We already purchased a vehicle from another dealer. This is just irritating that they can do this to people.

Hello Jennifer Mr. [redacted] purchased his vehicle on 3/30/2016Mr. [redacted] received his dash camera the day his purchased his vehicle. 3/30/2016.The coupons we have for all our Kenny Ross customers are used for purchasing extended service contracts.I have supplied the sales agreement with the date purchased and  We Owe per your request.Please let me know if you would need any other information.Thank you Kevin C[redacted]General ManagerKenny Ross Nissan[redacted]

First of I resent the statement that we would try to dupe customers into paying for unnecessary repairs. Kenny Ross has been in business here in the Pittsburgh area with eight dealerships  over 60 years and are very well respected. I can insure you that the third  brake light was not...

working at the time of the inspection. Honda has had an ongoing issue with the light assembly coming on and then failing, creating a chance that it my go out sooner than later.
Our service manager [redacted] did contact the customer in an attempt to explain to customer, she would not hear of it stating she will never return here for service. We will reimburse the $21.40, and I will not comment on reimbursing the $180.

I do not need the word "unfitted" in quotes I did graduate college and know the definition of the word. There is ZERO dispute in the fact they are "upfitted" vehicles. The dispute is, I gave a vin, specifically addressed that it was a rocky ridge truck for that price and I was told yes. That's it. When you call these places they sometimes record the conversation for quality assurance, Id love that conversation to be replayed. I do not expect Kenny Ross as a dealership to make this right but I do not at all agree with this at all being the reason I filed this complaint to begin with.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact the clutch was slipping was first reported by a mechanic at [redacted] before I returned it to Kenny Ross Subaru. When I had the clutch plate repaired at [redacted], the owner showed me the clutch plate and the wear and tear that would have been expected of a older car. I understand that the car was purchased AS IS. My complaint was with the repair department keeping my car for 3 days and sending me off with telling me the clutch was "like new" when it obviously wasn't. Either the the technician did not know what he looking at, or no one really inspected the clutch. In either case, by allowing me to drive a car that needed such serious repair is negligent in due cause. To add insult to injury their response with the BBV is to blame the driver. I only received one message from the dealership, the rest of my calls and emails remain unanswered.
Regards,
[redacted]

Dear Ms. [redacted]:      Prior to the delivery of Mr. [redacted]'s vehicle, he was told that it was equipped with a satellite radio.  Once the salesperson, Jacob B[redacted], discovered he made a mistake, Mr. [redacted] was informed, but  he still...

made the decision to take delivery of the vehicle.  Although the $200 upcharge for the radio had to be investigated, sales manager, Mark S[redacted], discovered that the upgrade charge was for the radio's color screen.  Mr. S[redacted] also offered to assist the customer to cover the cost of an upgrade to the Chevrolet MyLink radio, but the customer said he could get a better price if he purchased aftermarket.            With reference to the $1100 mirror upgrade vs. the $345 factory upgrade the explanation is as follows:  The factory upgrade is done when the truck is built with mirrors and the wiring is done at the factory and he would not have been charged for the factory mirrors.  When dealer installed, there's no credit for the original mirrors and the labor to install the wiring is extensive.  Mr. [redacted] was aware that the truck did not have the towing mirrors at the time of purchase, which is the reason he asked for the cost to install at the dealer level.   We have had no further contact with Mr. [redacted].           We value Mr. [redacted]'s business and hope that this response satisfactorily resolves his concerns.Sincerely,Jayson M[redacted]General Manager

COMMENTS: To Whom It May Concern, We apologize for the inconvenience we have caused you for failing to remove you from our Data base.- We make it a conscious effort to live up to the expectations of any consumers request in regards to business solicitation. Per your request we are in the...

process of removing your name and address from our Customer Data base which we have direct access to and requesting the removal of your information from third party vendors that we may be using. Thank You.

Review: I purchased Nissan Murano from [redacted] 2 years ago, had no problem with them treated me fairly and I liked the car, few weeks ago received a brochure from [redacted], offering me new car with lower monthly payment, so I went there, showed me Nissan Maxima and asking me $525 a month to lease, told them it is expensive and they said ok, few days later received a call from Kenny Ross Nissan in Cranberry,PA and offering me a good deal, told them the story about [redacted] that I could not afford it, was told not to worry and they have many cars in their lot and I could get a deal, called me few more times, so I agreed to go and see what kind of deal they got, I went with my son and we got there before noon, that was my biggest mistake to go there, 1st said $509 but I told them it is to high for me I swear I tried to leave many times but they were keep asking me to wait to see what they can do for me, I was tired my son was tired but they didn't let us leave, it was late evening and we were still asked to stay, they had my Murano and because Murano was in excellent condition , they wanted to trade, by late evening the manager took me to Maxima in the showroom and reach out his hand to shake my hand and said he made mistake that $509 was for different color not for black one and asked me to shake his hand for $528 and he started shaking my hand, it is hard to believe but that is exactly what happened, they knew what type people we are, obviously not a smart one, who would pay $528 for Maxime for 3 years lease, they treated us like an it, took us to a room and said you have won something and asked us to pick a card from the board hanging on the wall to get our prize, he was one of the manager and congratulate us for the wining the prize, he said you have to pay $35 or something similar to get a AAA insurance for road assistance, told him I have road assistance included in my own Insurance, he got mad and for 10 minutes was pushing for me to sign up, asked him about the car, said he does not know much about that cat, that he was new, but still was asking for AAA to be added to my monthly lease payment, I had to force myself to leave that room, I asked almost everybody in there about some future in the car, they just wanted me to leave, they got their deal and I was not worth any more, I told them I had worth of $150 of dash cam accessories in the car that either let me take the car to outside shop to remove it or they have to do it for me, was told to not worry they will remove it and I can come back to pick it up, the next day went back gave them the other key for Murano, but was told Murano was not there and they will call me, waited 2 weeks and called the dealer was told they sold the Murano, I told the sales man that I am not happy and I am going to make a complain, said he will call me back, 2 days later I called him myself said he talked to General manager and they don't want unhappy customer so they offered 2 free oil change I just hung up on him, I don't know how many people were ripped up by these people, but it's a time to investigate their unhealthy business, I also contacted [redacted] before make my case to public, I got a call from a very angry lady from [redacted] that kept telling I have to deal with the dealer, tried to resolve it with them that I wad forced to lease this car and didn't get a chance to take my personal belonging from the carDesired Settlement: If I could return the car I would but if that is not acceptable I need the amount of lease to be adjusted to reasonable amount and get paid for my dash cam accessories that I wasn't allow to remove it myself and they refused to do it themselves, I explain to them I didn't want this car with these high monthly payment but no one cared.

Business

Response:

Dear Ms. Gasser:

In response to Mr. [redacted]'s complaint, we offer the following response. At no time during the purchase process was Mr. [redacted] treated unfairly with regard to the cost of the vehicle he purchased or the monthly payment. All paperwork is in order and, at your request, I can have them e-mailed or faxed to you.

The dashcam in question was removed from his trade and returned to him; however, the wiring could not be returned because it was installed in the headliner (We Owe document available, which indicates nothing is owed to the customer).

We value Mr. [redacted]'s business and hope that this resolves his concerns.

Sincerely,

Kevin C[redacted]

General Manager

Kenny Ross Nissan

Consumer

Response:

Review: My wife and I went to trade in our 2011 Ford Fusion for a 2014 used minivan. Two salesmen at Kenny Ross told us that our Ford Fusion had an open recall on it and that they were legally unable to sell the Fusion on their lot. As such, they could only offer us "wholesale" trade in value, due to the fact it would have to be sent to an auction. This statement was confirmed by another salesperson who told us, "if there were no recall and we could legally sell your car on our lot, I would offer you close to $10,000 for your trade." He then apologized that their hands were tied as they could not legally sell the vehicle on their lot. My wife and I believed their sincerity and honesty, as we had dealt with Kenny Ross before. We traded the vehicle in for 8,000 dollars and took a loss on the payoff of nearly $1,400. which we refinanced into our new auto loan.

After arriving home, I checked the Kenny Ross website and saw that our "unsellable" Fusion was being offered for sale on the lot that they said it could not be sold upon. They are offering it for sale for $12,999. This would be a net profit to them of nearly $5,000. Here is the link to our car being sold at the lot: [redacted]

We traded our car in for less money because of false and fraudulent statements and deceptive business practices by the salesmen at Kenny Ross. They intentionally lied and deceived us regarding the value of our Ford Fusion to make extra profit, knowing full well that they could sell the vehicle on their lot. It is my understanding that legally, using deceptive business practices and false statements in the sale of a good or service is against the law. They basically stole nearly 2k dollars in value from our trade in through their deceptive business practices.

Kenny Ross intentionally deceived us and tricked us into accepting a lower offer for our trade in, forcing us into a higher vehicle payment. I have contacted Kenny Ross regarding this deception and fraud allegation and no one has responded to my complaints.Desired Settlement: My wife and I would like to receive a billing adjustment or store credit equal to the difference in trade value that was offered to us using the fraudulent and deceptive business practices vs the legal and honest trade value of our Ford Fusion. This would range between $1,300 and $2,000. We also would like a written apology from the company admitting what they did to defraud us on or trade in value.

Business

Response:

Dear Ms. [redacted]: With regard to the complaint filed by Mr. [redacted], I offer the following response. Mr. [redacted] had concerns regarding the pricing of his recent trade towards a new vehicle. Due to a safety issue recall on his trade in vehicle, it was explained to the [redacted]'s that their vehicle would not be able to be sold at retail and we would not be able to offer them the price they had hoped to get for their vehicle. The [redacted]'s were unsure if they were willing to accept the lower trade dollars and asked for time to consider. The [redacted]'s returned a couple of hours later and accepted our trade offer towards the purchase of their new vehicle. While Mr. [redacted] was browsing Kenny Ross' website, he saw that the vehicle he had traded was listed for 'retail' sale and that's when he contacted Mr. R[redacted] and the Revdex.com thinking that he had not been told the truth. After looking into the matter, I came to find that the vehicle was mistakenly added to our website and I have since had the vehicle removed because as I explained to the [redacted]'s the vehicle cannot be sold at retail unless and until the safety issue is resolved. I contacted Mr. [redacted] and explained the oversight to him. Mr. [redacted] mentioned that he had a few concerns about some items on his new vehicle that I told him I would be happy to help him with. I told him if he brought the vehicle in, I would be sure he received a loaner vehicle to drive while I took care of those items. He said he needed time to work out some scheduling issues with his wife and would get back to me. We value Mr. [redacted]'s business and hope that our explanation resolves his concerns.Sincerely,James D[redacted]General MangerKenny Ross Chevrolet, Zelienople

Consumer

Response: