Kenny Ross Automotive Group

This dealer lures you to its location with misinformation, doesn't keep appointments made, holds your license despite asking its return 3 times, delays processing paperwork until the last minute, never shows you the actual terms despite the fact that your are expecting to close your sale during business hours, and finally gives you totally false information about your credit file, asks for their keys back, and ushers you out the side door.
When you find out what they told you is a mistake the next day, they still want you to know your financing was approved. How? You never signed anything but a credit app and when you check with the lender (Chase Bank, where I am already a customer), they have no pending deal on file.

Review: I PURCHASED MY CAR FRON HAMILTON BUICK WHO KENNY ROSS OBTAINED OWNERSHIP OF AFTER I PURCHAED MY CAR. AT THE BEGING OF THE YEAR THE TRANSMISSION FAILED WHILE MY DAUGHTER WAS A BLOCK FROM MY HOUSE. I HAD THE CAR TOWED TO MY HOME AND THEN CONTACTED KENNY ROSS TO HAVE IT REPAIRED. THAT IS WHEN ALL OF THE REPAIRS STARTED SINCE THEN I HAVE HAS TO HAVE THE SENSORS, STARTER ANDTHE COOLANT LINE WAS CRACKED. ALSO MY CAR WILL SHUT OFF WHEN THE ENGINE GETS TOO HOT AND SEVERAL TIMES MY FAMILY AND I HAVE BEEN LEFT ON THE SIDE OF THE ROAD WAITING FOR HELP TO ARRIVE AND EACH TIME I HAVE GONE TO COLLECT MY CAR I WILL HAVE IT A TOTAL OF 1 WEEK AND BACK TO THE SHOP IT GOES, I AM NOT A WELL WOMAN AND BECAUSE OF MY MANY ILLNESSES I HAVE SEVERAL DOCTORS APPOINTMENTS I HAVE TO MAKE AND BECAUSE OF SO MANY ISSUES WITH MY CAR I HAVE MISSED SEVERAL APPOINTMENTS.Desired Settlement: I NEED MY CAR TO PROPERLY FUNCTION FOR MY DAY TO DAY LIFE AND THINGS I MUST ATTEND TOO FOR MY HEALTH, I WANT ALL THE REPAIRS TO BE DONE AND CORRECTLY AND TO THE PROPER DEGREE.

Business

Response:

Dear Ms. [redacted]: With regard to the complaint filed by [redacted] I offer the following response. As per our recent discussions, I got in touch with both the service manager, Andy W[redacted] and service advisor, Phill N[redacted] with regard to Ms. [redacted]'s complaint. Mr. W[redacted] and Mr. N[redacted] have tried, prior to and after our conversations, to contact Ms. [redacted] on multiple occasions and she has not yet returned either one of their calls. Since neither have heard from her, there is nothing more we can do to try and resolve her issues. We value Ms. [redacted]'s business and hope if she has any further issues that she will immediately contact Andy W[redacted] or Phill N[redacted]. Sincerely,

Review: My husband and I own a 2008 Chevy Cobalt which has a current safety recall concerning the ignition switch. Since April, we have repeatedly requested the part be ordered but initially were told the recall didn't apply to us. Finally, the service department advised they ordered the part and would have it in approximately 8 weeks due to the GM time frame. After the 8 weeks had passed, I called and spoke with the service department which refused to tell me if the part had been ordered and said he needed to check with the parts department and would call me back, which never happened. Today my husband went to the location and requested an update on whether they actually ordered the part and they refused to answer or be of any assistance. [redacted], the service person, just keeps telling me to only have the auto key on the key ring until the part comes in. We just want to know if they have ordered the part as they stated they did or if someone made a mistake. We've been loyal customers and purchased our last 2 brand new vehicles from Kenny Ross and would like to be treated like appreciated customers.Desired Settlement: We want a confirmation on the date that the part was ordered and a realistic time frame for when our vehicle is going to be repaired. We do not want to be put off any longer while [redacted] and the rest of Kenny Ross's service department gives excuses.

Business

Response:

Review: I bought my car from this Kenny Ross four months ago, and from the day I bought it, this place has been nothing but a headache. A couple months after I bought the car, there was a problem with it, every time you call there you can't get anyone to help you. I then received a recall on my car and when I called there I spoke to a manager who was rude and told me he didn't know anything about the recall, and to try back in a couple months. The associates here were nice until I gave them their money and drove off the lot, and then they weren't willing to do anything for me. I am and have been HIGHLY unsatisfied with the service they provide at Kenny Ross Chevrolet Buick.Desired Settlement: I would like my problem to be resolved in a timely manner, with more understanding and caring associates and managers.

Business

Response:

Review: On May 28, 2013 we had purchased a 2008 Chrysler Town and Country from Kenny Ross Ford South on Rt. 88 in Pittsburgh. While being a used vehicle, we were presented with a 100 point inspection sheet stating all the things the service department had checked and/or fixed on the van. After asking several questions about the quality of the van, we were reassured over and over that it was in amazing condition and we would have no problems with it. Today I took the van into Kenny Ross's service department for inspection only to find out that even though I only have owned it since May and owe roughly $13,000 on it, I need about $2000.00 in repairs to get it past inspection. I questioned items that needed repaired, such as, 7 lug nuts. We have never removed the tires or have they been removed since we bought the van but if they claimed to have have done a thorough look over before we purchased it, wouldn't they know the lug nuts needed replaced? It also needs 2 motor mounts, a new thermostat, there's a faulty tail light (which I offered to pay for as well as front brakes) new rotors, and a new senor for tire pressure. They refused to compensate anything and stated it was my responsibility to repair it. I can't afford to pay for $2000.00 worth of work, I can't let the van get repossessed and I rely on it daily. I had made a complaint to several managers in the business and was refused at every turn. I was treated poorly and no one would listen to my concerns. I felt very brushed off. At one point, the conversation was very heated and one of the employees snickered and rolled his eyes at us. They're refusing to be helpful at all. I feel like some of these things should have been at the very least disclosed to us at the time of purchase so that we may have made an informed decision. I will never recommend nor purchase any vehicle from this dealership again. I gave them hard earned money and they treated us badly in return.Desired Settlement: I would like the costs of all repairs necessary for inspection to be covered by Kenny Ross or refunded to myself if I need to service the vehicle elsewhere. The repairs do not include an oil change, brakes and the faulty tail light. I am willing to pay for these 3 items.

Business

Response:

In regards to [redacted] complaint concerning the estimated repairs needed on her 2008 Chrysler Town & Country van she purchased May 28lh, 2013. After reviewing the Repair order created on 2-17-2014 (attached), the total estimate for repairs came to $1311.00.1 have also included all the documents from the time of purchase showing that they purchased the vehicle as-Is and signed off on any repairs that were needed if any at time of purchase.

Review: Hello I have a 2007[redacted] , and I purchased the vehichle janurary 29th , 2 inahalf weeks ago today . I do have a warranty for a 100 days . Since I bought this vehichle I have nothing but issues I have been to the dealership and service 3 times already . Nobody there is helping me . After 5 days of leaving the dealership me my wife and 2 year old son got stuck at a gas station because when I fill up the tank the vehichle wouldn't start for 10 to 15 mins . I had a service apt and brought it in had to find transportation to drop it off and pick it up but the dealership tells me they don't know the problem and cant figure it out unless I run the gas out which they didn't tell me before so made me take it home to run the gas out for them to figure it out , after picking up the [redacted] the night I drove it home I noticed a loud ticking coming from the engine , I called them the service department finaly gets back to me and tells me bring the vehichle in he will look at it the next morning. so I drove in he comes outside puts his head under the hood and says oh that's a fuel injectors no big deal your fine , I said since im here will you check it , he says sorry I don't have time , but I just drove out here again .. the sales man says to talk to the used car salesman and the used car salesman says to talk to the salesman because I complained to both of them .. I also started to notice the suspension is getting worse and right now feels loose like the tires going to fall off and my back hatch does not open now so when I get grocerys my 2 year old has to sit with the grocerys in the back seat , I am really upset this dealership is putting me off I talked to [redacted] which is my financer at the dealership he told me he don't know nothing about cars but he wanted to try and see me fill up better gas and take away the ticking , I couldn't believe it and to call him in 4 days . this dealership doesent want to help me at all even with all these issues I told them about . I need help they refuse to help me ..Desired Settlement: I do not want this vehichle anymore , the dealership is refusing to help me fix it even though im under warranty . I cant believe it , I sold 2 vehichles the dealership talked me into to buy this piece of junk that I put the money down from the vehichles for and this is my familys only way of transportation right now , I also have 4 years of payments which this vehichle isn't ever going to make it in these conditions at all I cant believe this I need help bad the dealership will not help me

Business

Response:

In regards to Mr. [redacted] complaint filed with you concerning his service issue on his 2007 [redacted]. He brought his vehicle in today for service and we are working diligently to resolve the issue with Mr. [redacted] vehicle. He is satisfied.

Consumer

Response:

I brought my vehichle in and did have my fueling issued fix they gave me my vehichle back, but did not fix the issue that has to do with my suspension and my hatch . I did call the sevice manager and he said he wouldn't be in at 6 oclock the next day to check it out that [redacted] would be there and I can see him , I said ok ... I went in at 6 oclock the next day I see the service manager was in his office I went to the main desk and said to a women that I had talked to the service manager and he told me to bring my vehichle in today at 6 . she goes into his office where he can clearly see me and she comes back out and tells me that she was sorry that the service manager had no clue I was supposed to come in at all . I was livid but held my anger and just asked to speak with [redacted] like I was supposed to , He took my keys and had me wait in the waiting area . I sat there till 9 oclock and [redacted] told me that yes the vehichles suspension feels really bad and the service thinks I have a loose swaybar link and a bad bearing but there not a 100% sure whats going on yet and need a couple days , and that he couldn't take me vehicle and give me another lowners vehichle because the service manager wasn't there anymore and that he couldn't get in touch with enterprise . I was upset and asked him so I am ok to drive my vehichle like this with my children because it doesent feel safe . He said you can drive it back until he talks to [redacted] and tells him I need a vehichle and they need to bring mine in for a couple days to fix it and that I will hear from them the next day. So now I have to drive to work and back and everywhere with this suspension that sounds and drives horrible .. I was working the next day and no one ever called me back , I decide to call them that night and the lady I reached says sorry service manager is not in right now youll get the voicemail so I asked to be transferred to [redacted] . [redacted] tells me he talked to [redacted] the service manager but that he said I he cant get me a lowners vehichle until one comes back and that he would call me when one does , soo now I am driving to work and back and appts and all with my suspension feeling worse everyday and not being able to open the hatch and have to put groccerys on top of my child when we food shop and im losing out on money from scraping from work because I cant put nothing in my trunk , I don't understand why they didn't just fix it all the first time . I don't understand why if [redacted] said he couldn't get in touch with enterprise that night why he couldn't do that the next day instead of the lowners vehichle . also I don't understand why the service manager [redacted] recalls never even speaking to me about me asking to fix the rest of my vehichle that makes noise and wobbles on the road when I hit potholes that he didn't recall me supposed to bring my vehichle in the next day that he wouldn't be there when he was and this all just is really messed up what im dealing with , with this vehicle im paying a payment for everymonth and my only vehichle I have to keep driving there and back for all these issues , why me do they do this to everybody , there really taken a lot of time outta my life and costing me money now . how come they didn't have this vehichle fixd before they would sell it to somebody who this is my first time buying I don't make a lot of money and just needed a vehichle for my family and kids ... I don't understand but I feel there giving me the run around or tring to make me run up on my warranty . im very upset with this vehichle I never even seen a carfax when I bought it because I was told there wasn't one but I went home and looked it up and seen 13 to 25 history reports on it ... also since the day I brought the truck back in and talked to [redacted] its been 3 days now and still no call to bring my vehichle back .. I don't understand a business like this with all this money that screwed me over and is really screwing with my livelihood with the only transportation I have right now that I sold my vehichles for why cant they just fix it right away . I didn't asked to be screwed , not only did they screw me on the vehichle but there screwing me on fixing it and my warranty it seems .... I figured id let you know because they said I was satisfied with that day they fixd the one issue outa 4 issues but I never said I was satisfied ....I never spoke to anyone after I picked my vehichle back up about what was done or anything and what was funny was that day I brought it in they said were sorry there must of been miscommunication on our back because the lady didn't even know I was supposed to get a lowners vehichle the first time they fixd the fueling issue ....

Business

Response:

We have worked very closely with Mr. [redacted] over the last several weeks to resolve his issues and feel that we have done everything that we can to bring this situation to an amicable resolution.

We value Mr. [redacted]s business and hope we can serve his service needs in the future.

For further details to substantiate the efforts we have made, I have attached the following. Please feel free to contact me should you have any further questions.

Details:

We got in touch with Mr. [redacted] and set an appointment as soon as it was convenient for him.

He brought his vehicle in for the reported concern of the engine shutting off and not restarting

for a period of time after filling the tank with fuel. Our service manager [redacted] greeted

Mr. [redacted] and apologized for the issue he was having then expressed to Mr. [redacted] that he

would take care of this concern for him in a timely manner. [redacted] also explained that

if ever there is a problem with service at all, he wanted Mr. [redacted] to feel comfortable calling

him. Mr. [redacted] waited while the technician diagnosed the concern. The concern was an

evaporative emissions related valve causing the concern with the vehicle not starting after fuel

fill up. It was explained to Mr. [redacted] that the part needed to repair his vehicle had to be

ordered from the manufacturer and it would arrive in a few days. Mr. [redacted] happily accepted

this information and requested a loaner vehicle while the vehicle was being worked on. The

service advisor [redacted] set up a loaner for his appointment date. Mr. [redacted] arrived for his

appointment date and [redacted] went over the repair again with Mr. [redacted] then gave him a rental

car for the repair duration. After the repair was completed the service manager and the technician

both road tested the vehicle and then brought it to the fuel station and gave Mr. [redacted] a full

tank of fuel as a courtesy to go above and beyond expectations. After the concern was completed

and verified then the vehicle was filled with fuel it was then cleaned. Mr. [redacted] picked his

vehicle up and did not have to pay for anything and was told if he ever had a problem or needed

anything he could call us. Mr. [redacted] thanked all of us for our hard work and the extra things

(like the fuel fill up and the wash). Mr. [redacted] left the dealership happy and with no problems or

concerns.

Mr. [redacted] called back in a week and a half later and asked for [redacted]. [redacted]

[redacted] was told about a noise he was hearing under the vehicle at times and his rear cargo

handle didn’t feel right. [redacted] Set up a time for Mr. [redacted] to come in and have the concern

looked at. Mr. [redacted] came into the dealership for his appointment and waited while the vehicle

was diagnosed. The concern with the rear cargo handle was identified. The concern with the

noise under the vehicle was not identified. The technician road tested the vehicle then brought it

in to the shop and spent a good bit of time attempting to find a problem. The suspension was

tight and all the ball joints and components were checked with no problems found. The concern

with the cargo handle was not covered under Mr. [redacted] 100 day Powertrain warranty which

came with the vehicle at no additional cost at time of sale. Mr. [redacted] did not purchase an

extended service contract on his vehicle so there were no additional warranty sources to contact.

The dealership had ordered the parts for the rear lift gate latch and told Mr. [redacted] that we

would see if there was something we could do to help him out with the handle and that if the

issue with the noise under the vehicle came back that the technician could look at that again as

well. The service manager [redacted] was considering taking care of the concern and even giving a

loaner car for the repair. Mr. [redacted] did not indicate that there was a problem when he left the

dealership that evening.

Mr. [redacted] did not contact the service manager [redacted] or anyone else at the dealership

in regards to this matter before he wrote to the Revdex.com. Mr. [redacted] was called after the Revdex.com report

was submitted. [redacted] made a call to Mr. [redacted] to see what had happened and Mr.

[redacted] denied writing to the Revdex.com and said everything was fine. After Mr. [redacted] admitted to

writing the letter he was asked what was wrong and why he wrote what he had wrote knowing

that we were going to work with him. He replied that it took too long to look at his vehicle (It

was looked at for no charge and technician spent almost 2 hours looking at everything Mr.

[redacted] had requested in a detailed fashion). Then he proceeded to go on about what had

happened before his 1st letter to the Revdex.com and he felt that he needed to write another because of

the original concern (I would like to add that that was taken care of for no charge, in a timely

manner, given a loaner during repair and a complementary tank of fuel). [redacted] asked

Mr. [redacted] if that concern was handled to his liking and he responded “yes”. Mr. [redacted] then

went on again about the ~ letter. It was explained that the service contract that he currently has

does not cover the handle for the cargo area and that if he would like it to be completed we could

do it at a discounted rate. As for the noise (that was not duplicated and fully checked) if he would

like we could still take another look for him at no charge. Mr. [redacted] claimed that he was going

to write another letter to Revdex.com. Please note that the original concern that the customer wrote to

Revdex.com about has been handled at no charge to the customer. The second letter was written about a

completely different concern and there was no indication that Mr. [redacted] was upset in any way.

He was well informed of what the dealership was doing and offering to help him. The dealership

spent labor time internally checking these concerns that had nothing to do with the original letter

and the customer was charged nothing. There was no reason that Mr. [redacted] could not have

expressed displeasure to a team member or management during his last visit.

Taking in to consideration all that was offered, given and done for this customer throughout this

experience with him that Mr. [redacted] is using the Revdex.com as leverage. The customer was given the

attention and courtesy to show him he is a valued customer. Mr. [redacted] was personally invited

to call the service manager [redacted] at any time to resolve any present and or future

concerns. In this situation Mr. [redacted] did not alert management that there was a problem, then

denied writing a follow up letter to Revdex.com. Kenny Ross Ford extended every courtesy possible to

show him he is a valued customer and still he decided to go back and write another letter to Revdex.com

explaining how we did nothing for him and have not helped him in any way.

It is also believed that he will continue to write letters to Revdex.com any time he does not get what he

wants in the future. In this case Kenny Ross Ford was offering all the attention and devotion to

show him he mattered to us and we wanted to make him completely satisfied yet he still writes to

Revdex.com in a manner that jeopardizes Kenny Ross Ford’s standings with the Revdex.com.

Kenny Ross Ford Regrets that we have not met Mr. [redacted]’s purchasing and service

expectations.

Consumer

Response:

I am really upset about this I bought a vehichle that had issues since day 1 and asked for help , im upset at the fact I was sold a vehichle with all these issues since day one which right now I have reports from others shops of major electrical issues loose suspension parts the hatch failing after the first week of purchasing as well ... Kenny ross says I am a bully for contacting the better business borough ..but for 2 months I had a vehichle with these dangerous issues driving with children , and did not receive 1 bit of help .. then finally after getting 1 of my issues addressd after 2 months , and then calling about the other issues and the manager [redacted] didn't even acknowledge me at the fact we spoken the day before .I have a vehichle still with all these issues that wasn't resolved and [redacted] the service manager tells me he can just give me 10% off .. I mean why should I get stuck with a vehichle I bought from them with thousands of dollars in dangerous issues .. that I have to pay for , that they sold me a vehichle with ... I guess then that is good business and that's the type of business Kenny ross does .. because as of right now I can drive my vehicle .. and now I am barely being able to make my way around with no transportation .. I guess then this is ok and its my loss and since I did not get in contact with anyone from the dealership for 2 months even though I tried with all of my concerns every week and was there and talk to 5 different people , and [redacted] making it out that since I contacted the Revdex.com I was being a bully and they was going to help me , how is this ok ? I don't understand this , soo because I ever contacted the Revdex.com in the first place I was wrong and for never receiving any help for the first 2 months I was wrong .. but because I contacted the Revdex.com Kenny ross refuses to help me ? where am I wrong ? is contacting the Revdex.com wrong ? I don't understand this at all and I guess now I am stuck with a vehicle with dangerous issues I have to pay for .. why was I even sold this vehicle like this in the first place ? why was I told when I bought the vehicle that it did just come outta service and was ready for sell .. why did I have 2 wait 2 months outta my inconvienence just to get 1 outa 5 big issues fixed ... I guess there is nothing else I can do then and I have to pay outta my pocket because its ok for them to sell vehichles with issues and then not help them .. and make them pay for it .. there crooks and there shoulda never of been this issues in the first place ...

Review: On June 2nd approximately, I purchased a used chevy silverado from Kenny Ross. I was given what I was told was a complete list of all the repairs the truck was in need of. Upon test driving the truck I heard a loud clunk noise every time the truck went from a slow or stopped position as it accelerated. I was informed this was something to do with a steering shaft and was something that did not affect drivability and was just an annoyance. The exact verbage can be found on the repair list. Approximately a month later the truck broke down and was completely undriveable and was estimated to need $4,000 worth of major repairs. My mechanic, after seeing the truck and the list of repairs and being told the price I purchased the truck for, advised that there was a high probability that these problems we're known at the time of sale. I'm aware that this would be something very hard to prove, but I feel that since the sales staff openly informed me that the truck was not even being advertised for sale with their inventory and was to be taken directly to auction, that it was an admission that the truck needed more repairs than would be worth them to fix and sell. I was there alone and feel I was taken advantage of due to my lack of knowledge of the mechanical aspects of the truck.Desired Settlement: Even "buy here, pay here" businesses offer at least a 30 day warranty of some kind. I feel Bette the dealership should either assist with the repairs or offer an exchange or trade of some sort.I spent every dollar in my savings on the truck and they were aware of that. I am a single mother on a limited income and they knew I was in need of a reliable vehicle to take my daughter to school everyday. Now that my savings is gone, I do not have any money to pay for the repairs or to get another vehicle.

Business

Response:

Dear Ms. [redacted]: With regard to Ms. [redacted]'s concerns, we offer the following response. Ms. [redacted] purchased an 'As-is' Chevrolet Silverado on May 30, 2015. All the paperwork she signed properly and completely discloses the terms of an 'As-is' sale. I have attempted to contact Ms. [redacted] on several occasions to discuss her concerns, but have been unsuccessful in reaching her. We value Ms. [redacted]'s business and would like to have the opportunity to speak with her. At her convenience, I can be reached at [redacted].Sincerely,Doug R**General ManagerKenny Ross Chevrolet

Review: We gave the dealership a deposit on a Saturday morning to purchase a vehicle that they said they could get me within a week--no paperwork for financing was ever signed. Come Monday, I'm told that they cannot get me the car that I specially wanted. Upon much debate and them trying to get me to purchase, I decided that I did not want to go through with the deal. We have constantly asked to have our deposit return, and are told it is being returned. It has been going on 4 weeks now and they have yet return my money.Desired Settlement: I just want my deposit return in a timely matter. Being told that it is on its way for 3 to 4 weeks is a little ridiculous.

Business

Response:

Dear Ms. [redacted]: I am responding to the complaint filed by [redacted], ID [redacted]. Check no. [redacted] in the amount of $300 was issued to Ms. [redacted] on May 4, 2015. Ms. [redacted] should receive that check very soon. We believe this satisfactorily resolves her issue with Kenny Ross Ford. If I can be of any further service, please don't hesitate to contact me.Sincerely,[redacted]Executive AssistantKenny Ross Automotive Group [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: As I have been having issues with my vehicle for 2 months now, I brought it in because I was concerned about my antifreeze level. I patiently waited for my service advisor, and explained to the advisor after two days of my vehicle being fixed, I had to add coolant to the vehicle again. Before even talking about my vehicle, the service advisor bashed me for writing a review about their dealership. I informed the advisor that I wrote a review because of how upset I was, having to bring my vehicle in numerous times for the same problem. My advisor then proceeded to tell me that they got written up for my review, and the service advisor didn't appreciate my review after they have made attempts to look at my vehicles issue. I then proceeded to tell the service advisor that I do not know anything about vehicles, and that's why I keep bringing the vehicle back. I was told to not bring it back when I have to refill my antifreeze overflow tank, to let it go low, and then bring it in. I then asked who would be liable for further damage done to the engine? And I was rudely answered with "what further damage?" I then said well I don't know as I am not a mechanic, so I'm not sure of what further damage could be done, or if it would be considered negligence to the vehicle. Now I feel that if I bring my vehicle back for further service, that I will be denied for being a concerned customer, trying to keep their vehicle in top running and performing condition.

Business

Response:

Dear Ms. [redacted]: With regard to the customer complaint from [redacted] I offer the following response from [redacted], Service Manager at Kenny Ross Ford South (KRFS):Mr. [redacted] brought his 2010 Ford Explorer to the KRFS Service Dept. in April 2015 with a low coolant concern. My service dept. analyzed the concerns and performed a cooling system pressure test at no charge. The test showed no leaks during that visit. Mr. [redacted] was told to bring the vehicle back if he noticed that the level had dropped. In May 2015, Mr. [redacted] returned with the same coolant concern. During this visit, it was discovered that the radiator was leaking and the radiator was replaced under his extended service plan. Several weeks later, Mr. [redacted] returned with another coolant level concern. It was discovered during this visit that a heater hose clamp was failing and had caused a small leak. The clamp was replaced at no charge and Mr. [redacted] left KRFS satisfied with the work that was done. The very next day, we received a negative review from him on our social media site. Attempts were made to contact him to discuss the review to ask what we could have done to better serve him. Mr. [redacted] returned to KRFS' service dept. a few days after he posted the review, with another coolant issue. The vehicle was looked at right away and no leaks were detected. It was explained to him that the coolant level could vary based on the engine temperature. After his concern was satisfied, we asked him why he posted a negative review and he gave us no explanation. The service sales consultant asked him to call if there were any further problems to see if we could satisfy his concerns, prior to posting another negative review.After reading the Revdex.com letter of complaint from Mr. [redacted], I called him and explained that the review he submitted impacted a lot of service personnel; however, that is no excuse for poor service. I reminded him that we diagnosed his vehicle at no charge, scheduled his vehicle diagnosis/repair in a timely manner; at times ahead of waiting customers, made additional, unrelated repairs at no charge to be certain that he received a great service experience, which it appears he did not. I apologized to Mr. [redacted] for not exceeding his expectation and assured him that we will be available for all of his future vehicle needs. We value Mr. [redacted]' business and hope that this satisfactorily resolves his concerns. [redacted], Service Manager, Kenny Ross Ford South.

Review: I spoke w kenny Ross located in north Huntington pa on sat sept 27 2014 To a sales manger named ([redacted]) gave him a specific vin number and price for vehicle. He located the truck however it was at his somerset store. He said we have over 30 the lot and it's the end of the month we can make that happen. When we got there the salesman [redacted] said there is no way we can sell that truck for that price or a truck like that for that price. I pulled the ad up on my phone and showed him the ad with the vin number and he said it's a typo. I asked isn't that false advertisement And he said well ya but a company does our ads so sorry but theres no way we can sell that truck for that price. I'm not pleased that I drove 40 mins for this to happen.Desired Settlement: I would like the dealer to honor the price advertised at

Business

Response:

I am submitting our response to Ms. [redacted]’s concern on behalf of [redacted], General Manager of Kenny Ross Chevrolet, N. Huntingdon, PA. The truck that Ms. [redacted] refers to in her complaint is a [redacted] and General Motors website will not allow us to add additional equipment. There was an upfitted pkg. added to this truck and the ad shows the truck ‘prior’ to being upfitted and the increased MSRP. Our site does not let us change the equipment or show the truck customized. We value Ms. [redacted]’s business and hope that this explanation satisfies Ms. [redacted]’s concerns. Sincerely,[redacted]General ManagerKenny Ross Chevrolet, Inc. [redacted]Executive AssistantKenny Ross Automotive Group

Consumer

Response:

This reply is typical. And yes that is how their website works. This is the specific reason I called, spoke with the manager, gave a vin and verified that was the price for (that) truck. This is why we drove out at that moment. After we were told we couldn't have the truck it was a (typo) so now the story has changed. The manager never even came out of his office to speak with us. We already purchased a vehicle from another dealer. This is just irritating that they can do this to people.

Consumer

Response:

I do not need the word "unfitted" in quotes I did graduate college and know the definition of the word. There is ZERO dispute in the fact they are "upfitted" vehicles. The dispute is, I gave a vin, specifically addressed that it was a rocky ridge truck for that price and I was told yes. That's it. When you call these places they sometimes record the conversation for quality assurance, Id love that conversation to be replayed. I do not expect Kenny Ross as a dealership to make this right but I do not at all agree with this at all being the reason I filed this complaint to begin with.

Review: I have the 2009 Impala with 90,000 miles on my car. Last year I was at the Irwin location to get my car inspected and it had failed the first time because I need tires and sway bar link. So I took my car and went home to get get tires and sway bar link. While I was in [redacted] my car was making a grinding noise when I turned my wheel. I had called to let them know about the problem. I was told I would not have to pay so I passed inspection, but was told I have to pay for the problem because my car was taken off the lot so they didn't know if they caused the problem.

So I had the car diagnosed and the problem lied within the front left wheel bearing or ABS senor and would cost 545 to fix the problem. I did not have the money at the time to get the problem fixed! So I just had those parts fixed today 615 later for parts and labor and inspection and my car is STILL making that noise. After I was told that, that was the problem. But they could not pin point if it was the wheel bearing and ABS senor and I had both replaced! and still have the problem! I did not have this problem PRIOR to me going for inspection and now I still have the PROBLEM. KENNY ROSS SHOULD NOT REFUND THE MONEY I JUST SPENT TO GET PARTS I DID NOT NEED AND KENNY ROSS SHOULD FIX THE PROBLEM AT NO COST TO ME!Desired Settlement: KENNY ROSS SHOULD NOT REFUND THE MONEY I JUST SPENT TO GET PARTS I DID NOT NEED AND KENNY ROSS SHOULD FIX THE PROBLEM AT NO COST TO ME!

Business

Response:

Dear Ms. [redacted]:With response to a complaint received from [redacted] ID[redacted], we offer the following explanation: After reviewing Mr. [redacted]' service file, we discovered that the vehicle has been worked on at two different Kenny Ross service facilities and there is no history of diagnosing or replacing a wheel bearing at either dealership. I did find where an ABS speed sensor wiring harness was diagnosed for an ABS/Traction control problem. If this harness has not been replaced, it can certainly cause grinding noises typically heard during an ABS event or a false ABS event. We would like the opportunity to diagnose the vehicle at no charge to the customer and at either one of the Kenny Ross locations Mr. [redacted] has visited in the past and, of course, whichever one he prefers. After a thorough diagnosis has been completed we will be able to discuss options for repair.Sincerely,[redacted]Director of Fixed Operations - Service & PartsKenny Ross Automotive Group###-###-#### X[redacted]

Consumer

Response:

When can I make an appointment

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a 2014 Toyota 4Runner Limited on December 26, 2013 from Kenny Ross toyota. Said vehicle was traded on July 5, 2014. Kenny Ross Toyota was informed of the trade on next business day and formal request made for the cancellation of the gap coverage, service contract and road hazard. I was informed by [redacted] that the forms were submitted and received by [redacted] (sponsor of above coverages) and [redacted] would then issue a check for reimbursment of the pro rated amounts directly to me via usps.As of today August 15, 2014 no checks have been received. I called [redacted] (###-###-####) and spoke with Caroline at extension 1006647.She informed me that [redacted] does not send the reimbursment to the consumer it would go back to the dealership and my road hazard is still active on this vehicle. Per [redacted] I should have received the following :Gap Cancelled on 09 July 2014 for the amount of 619.42usdService contract cancelled on 09 July 2014 for the amount of 2,263.00usdRoad hazard is still active and needs cancelled with reimbursment Per [redacted] the maintenance contract was cancelled on April 22,2014 and SHOULD have received a refund of 874usd. I did receive a check from Kenny Ross Toyota but in the amount of 599usd on check control number of [redacted]Desired Settlement: Cancellation AND refund of the road hazard protection plan, a check payable to me for the monies owed as follows:Gap coverage 619.42usd Service Contract of 2,263.00usdpayment of 275.00usd for the short payment of the maintenance contract andreimburment for remaining pro rated amount on the road hazard contractall above figures were supplied directly from [redacted] at [redacted] // [redacted]

Business

Response:

February 19, 2015[redacted]Revdex.com[redacted]RE: ID [redacted]Dear [redacted];We apologize for our late response to [redacted]’ concerns. All refunds that have beenrequested by [redacted] have been processed based on mileage at the time of trade-in and cancellationfees required by [redacted], our vgA, GAP, Road Hazard & Car Care Policy carrier. The last check that will berefunded is in the amount of $238.22, which is for [redacted]’ cancelled Road Hazard policy, and is beingissued today. I have enclosed all information pertinent to [redacted]’ desired settlement for your review.We value [redacted]’ business and believe that Kenny Ross has satisfactorily resolved hisconcerns,Sincerely,[redacted]General ManagerKenny Ross Toyota[redacted]

Review: My car was purchased at this dealership and I was promised a free yearly inspection.I took it in for inspection on July 14. Service techs said it needed a new third brake light assembly or it would not pass inspection. They said it would cost $90 for the part and $90 for labor = totaling $180.00. I paid for the emissions test, but elected to get a second opinion from another garage/mechanic regarding the third brake light assembly. On July 17, I took my car to another mechanic at [redacted]'s Auto. He tested and retested the third brake light assembly and it never malfunctioned and did not need replaced. It passed inspection with flying colors. I have attached his bill, which clearly states that the third brake light was tested and retested several times, as proof. It is FRAUD to try and dupe customers into paying for unnecessary repairs.Desired Settlement: I want a refund of the $21.40 I paid [redacted]'s Auto for inspection. IN AN IDEAL WORLD, KENNY ROSS SHOULD ALSO HAVE TO PAY ME THE $180.00 THEY TRIED TO STEAL FROM ME.

Business

Response:

First of I resent the statement that we would try to dupe customers into paying for unnecessary repairs. Kenny Ross has been in business here in the Pittsburgh area with eight dealerships over 60 years and are very well respected. I can insure you that the third brake light was not working at the time of the inspection. Honda has had an ongoing issue with the light assembly coming on and then failing, creating a chance that it my go out sooner than later.

Our service manager [redacted] did contact the customer in an attempt to explain to customer, she would not hear of it stating she will never return here for service. We will reimburse the $21.40, and I will not comment on reimbursing the $180.

Consumer

Response:

I reject both the offer and the explanation offered by Kenny Ross.

If service personnel were aware of a problem with the Honda third brake light assembly intermittently failing, then they should have checked the light assembly more than once. Moreover, since I am driving the car daily and I have a new found awareness of the third brake light system, I can honestly state that the system has NEVER ONCE FAILED in the time since Kenny Ross service personnel refused to inspect my car because of an alleged third brake light problem.

Resent it all you want. I am sorry if the truth hurts. I refuse to deal with a garage I cannot trust, no matter how many free inspections are promised. I would always wonder when more unnecessary repairs will be presented as necessary.

Review: Approximately, September 20th, 2013, My vehicle was hit by a school bus, in a parking lot. I had an estimate provided by Kenny Ross Ford South, and decided to take the vehicle there to be repaired. Upon delivery of vehicle on Friday, October 11th, 2013, The body shop called me and told me my vehicle was ready to be picked up. Since the dealer closed at 5:00pm on Friday, they told me I would have to come pick it up on Monday, October 14th, 2013. I checked Kenny Ross' website, and saw the body shop was open from 7:00am-4:00pm on Saturday, so I thought I would try to get my vehicle. Upon arrival, I noticed the damage that was supposed to be repaired, wasn't fully repaired. Monday, October 14th, Kenny Ross took the vehicle back in, to fix for the second time. Today (October 17th, 2013) They called me roughly 10:00am, and said the vehicle was done. I went down to inspect the vehicle, and it's still not properly done.Desired Settlement: I feel that a desired settlement would be some coupons to the service department, or parts department, due to all the inconveniences with my vehicle.

Business

Response:

With regard to [redacted] complaint concerning the hours of operation, I offer the following, our new website vendor mistakenly listed Saturday hours and I thank Mr. [redacted] for pointing that out. It will be corrected immediately.

With regard to the repairs to his vehicle, all repairs were done to specifications. Since Mr. [redacted] was not happy with the initial repair we replaced his fender flare and completely repainted it at no charge to him. Since he purchased the vehicle from Kenny Ross we felt it was important for customer satisfaction.

Kenny Ross regrets that we have not met Mr. [redacted] expectations and will gladly send him some discount coupons for future services

Review: I met with Brent to review the extended plan I chose the least expensive as many of the features I had through either triple a or insurance. He printed out thepaperwork and had me sign as I verbally made my selections. I bought my car tues.7/14/15 and realized my paperwork showed I purchased the platium most expensive warranty for 2500 that included specifically the items we reviewed that I did not need. I realize I signed this because he and I verbally commuted the he printed and showed me where to sign off. I realize now I was dooped and mislead. He used his hand to cover the section of Accepted only to.show me where to sign. Lots of smoke and mirrors. Reported and asked to renegiate the extended warranty on thurs. 7/16. Spoke to manager chris p[redacted] who referred me to joanne w[redacted] She assured me on 7/16 once she got the loan back from huntington I can come and it would be fixed. Brent was dishonest and used snakey tactics to make more commission on my warranty. Havent heard from anyone called joanne 7/17 to be told the bank cashed it and now we may not be able tp help. Im disgusted by the manipulation of conversation..handwork and pure evil Brent showed to falsify his documents while verbally understanding my selections. Extremely belligerent and sneaky. Now im stuck with a useless 2500 warrantyDesired Settlement: I would like toreneigiaye my loan with the actual extended warrantly that I selected Verbally w brent not the one he selected in the xheck box and manipulate me to sign.

Business

Response:

Dear [redacted]: With regard to the complaint filed by [redacted], I offer the following explanation: I personally contacted [redacted] and discussed her concerns with the current extended warranty she purchased with her vehicle. After speaking with her, I asked her to come to the dealership at which time, we re-contracted her deal with the extended warranty of her choice. I believe that we have resolved all of [redacted]'s concerns. We value [redacted]'s business and hope that our efforts have satisfactorily brought her concerns to an amicable resolution.Sincerely,Thomas M[redacted]General ManagerKenny Ross Ford South[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I wish to closemy Revdex.com case against kenny ross at this time.Thank you

Review: 2 weeks ago my vehicle broke down its a 2012 Ford Focus I bought from Kenny Ross in May 2013, they told me that it would take 2 weeks to get fixed. After numerous times of trying to call them I got a hold of them today. They told me my car has not been touched yet because the part is on back order and wont available till Jun 23rd 2014. So I am without a vehicle I have to pay for for a month and a half.Desired Settlement: I would like for some sort of compensation for my time and the hardship I have been caused. I cant afford to get a rental car and Ford wont pay for one.

Business

Response:

Mr. [redacted] purchased a 2 0 1 2 Ford Focus at Kenny Ross Ford, Inc. on

Review: July 14 I send an inquiry to purchase a truck. I set the criteria that I needed to pull a 6000 pound trailer and haul 5 people. I didnt care what brand truck it was. Purchased the week of the July 17th Week of the 21st returned to talk to [redacted] about that fact that there was listed that the truck included a integrated trailer brake. Was told by [redacted] that there not responsible if the company that makes there window stickers makes an error. We were called up again that week for the second time that papers were not signed for the release of my trade in. I talked to [redacted] about the trailer brake issue and he offered to pay for one within reason. I installed my own trailer brake that I paid for. August 1st I pulled my trailer for the first time to Erie. It struggled to pull even on highways. I thought that it may be do to the fact that I bought the E85 gas. October 3rd I towed the trailer and struggled to pull again. Upon coming home I decided to do some research and ran the vin number. I find out that it only has the 4.8 liter V8 On October 6th My father and I drove to the GM dealer to talk to [redacted] Naretto. I told him I didnt push the issue with the trailer brake but couldnt pass that the salesman told me that the truck had a 5.3 liter V8 and it only had a 4.8 liter. The 4.8 liter is rated to pull 5500 pounds based on the 2011 Trailer Life towing Guide. Most ** web sites say it is only 5100 pounds. The 5.3 liter can tow up to 9600 pounds. [redacted] went out to verify that is was a 4.8liter. [redacted] was called up to the showroom and admitted that he told me it was a 5.3 liter motor and went out to verify the motor for himself that it was a 4.8 [redacted] had me drive down to the used dealer to talk to [redacted], the finance person. They were all gun ho about they were going to need to pull the deal and find another vehicle. I was asked to fill out another credit app with only my wifes info due to her new job. I personally drove the app out and handed it to [redacted]. I called Tuesday to talk to [redacted] and he said that they were to busy to work on it Monday but were working on it today. I called in the evening and he said they were waiting on a supervisor to call from the bank. I was told I would be called if he heard anything. Wednesday I called back and was asked to have patience due to they were trying to do a collateral trade to see if they could put me in another vehicle. I was told he would call me in 15 minutes cause he was going to talk to someone about it. I called [redacted] back 2.5 hours later and he said there working on it. Thursday I called and again was told they are working on it but be patient. Thursday I called [redacted] to inquire on my loan to see if anyone contacted them to do anything about this truck. I was put on hold and then told nobody had discussed my account. The representatives name was [redacted]. I was told any issue that there is with the truck would be dealt with at the dealership not them. I then called to talk to [redacted]my [redacted], the owner. He was out of town and I discussed what was going on with [redacted], his secretary. [redacted] said she would discuss with [redacted] and have him call me. I asked that she be the one to call me. Around 2pm I called [redacted] and she advised me that [redacted] would be calling me. At 330pm [redacted] called me and said that he didnt appreciate me calling [redacted], [redacted], [redacted] and the bank. He told me that he worked hard to do something but with my finance issue there was nothing he could do. I asked how with his salesman admitting he gave the incorrect information and that I put my family in danger by towing a trailer that the truck was not built to tow, that was his best answer. He told me sorry nothing he could do. I asked if I needed to get an attorney and he said that is where he checks out and ended the call. 8pm I called [redacted] back to discuss and told him my displeasure with [redacted]s attitude toward me. [redacted] said that I was able to call an talk to whoever I would like and that he personally was going to discuss with [redacted] about what could be done. I advised him I only asked [redacted] if I needed an attorney not threatening him with legal. I also discussed that I will go the legal route if needed but would rather let them fix this issue. I was told to call Friday to see what they discussed. Friday I called [redacted] and was told its a mess of an issue due to they are trying to do a collateral move. I offered that I was interested in a 2011 ram that they had which had 5xs the miles that the truck I purchased. The book value of the that ram was more than my truck but they were selling if for less. I figured that would be a good fit and was willing to take more miles. I was asked to give till Monday. Monday I called and again was asked to have patience and would call me if any new details. Tuesday I called and was told same info and [redacted] was trying to get a hold of [redacted]. No return call. Thursday, called [redacted] and was told they basically have no vehicles that would be able to work for a trade in due to my financial requirements. I seen on line that all the trucks including the ram were all off the used car site. [redacted] offered to do upgrades (oil cooler or transmission cooler) to my truck. I kept reviewing that its not a cooling issue it is an engine size issue and were mislead by his salesman. Was told they are going to continue to look for a truck that would work.Desired Settlement: Either buy the truck back and finance a truck per my requirements. Or just return the truck.

Business

Response:

[redacted]Revdex.com[redacted]VIA FAX [redacted]RE: Case #[redacted]Dear [redacted]:Please accept our apologies for the late response to [redacted] concern, The resolution tohis situation was a longer process than we expected; however, we are pleased to report that we weresuccessful in placing [redacted] in a vehicle that was better suited to his financial needs and vehiclerequirements. [redacted] was very pleased with the results of our efforts.We value [redacted]’s business and believe our efforts have successfully resolved hisconcerns.Sincerely,Sales ManagerKenny Ross Buick GMC Chevrolet[redacted]

Review: I just got home from a 14 hour workday and have an emergency with my 2008 Toyota Yaris. It was just in for routine maintenance at last Thursday June 12 and needed brake pads to pass inspection. I was offered 2 options. The first was in stock and $50 or so less expensive than the other, but I was assured of lesser overall quality than the ones that could be ordered. I don't remember the exact quoted amount, but it was under $175. I opted to drive all the way back to Moon on Saturday June 14th. After 2 hours and an additional $409.37, I left. I felt that I had been duped that there had been no mention of it perhaps costing more than twice as much as I'd understood from Thursday, but needed to wait to address that as I had to get to work. I am also curious as to how much of the work was covered by my warranty, which I'd had to remind the service department of in the past in order to reduce my bill. My car also began making a rattling noise as I left Kenny Ross. It sounded like a roller coaster car when driving over bumps. I've worked every day since, and the sound has gotten stronger as I drive my car the couple miles from Polish Hill to Mt. Washington and back. I've tried to call after work, but the answering machine at Kenny Ross just rings and rings. Tonight as I drove home, a scrubbing sound started happening in addition to the roller coaster rattling and I felt endangered by driving my car. I tried to call Kenny Ross 3 times when I got home. I need this car to be immediately towed to the dealership for repairs and to be brought a courtesy rental car while it is repaired. I also expect an evaluation of services provided Thursday and Saturday to determine and explain the charges I incurred with my car being serviced. It was in perfect mechanical condition when I brought it in for inspection and is now undriveable and has cost $73.91 and $409.37 after taking time to drive it all the way out there and back twice this week.I am not a very demanding person, but I will not be taken advantage of,Desired Settlement: I would ask them to provide a vehicle to me free of charge for the time that I am without my car in order that it be restored to the same excellent condition it was in when I brought it to them. I expect my car to be picked up by them and returned at no expense to me. I would expect a review of the charges I have paid in full and a refund of any monies I paid in error either from warranty coverage, or being mischarged. I would also appreciate an apology and any credit they may extend toward me.

Business

Response:

Complaint # [redacted]

July 16, 2014

Customer has had his Yaris in for service and all repairs have been completed to customers satisfaction.

Issue was handled by Service Manager.

Respectfully;

Customer Relations Manager @ Kenny Ross Toyota

Review: Initially went to Kenny Ross (place of vehicle purchase) to discuss issues with my vehicle's wheels and passenger side headlight assembly. Service manager [redacted] overlooked my concerns, and approved the work under manufacturer's warranty - it was agreed that all 4 wheels would be replaced along with the passenger side headlight assembly as the HID headlight and Halo light were prematurely dimming. When I scheduled my appointment, the wheels and headlamp assembly were to be replaced with additional repairs regarding my glove box, sunroof, steering wheel, seat tracks and concerns over brake squeal/poor gas mileage.Dropped vehicle off night of 1-19-15, and was given a loaner vehicle to use until repairs were completed as they were projected to take up to a full week. I was informed the work was completed late on 1-23, and I arrived 1-24 to pick up my vehicle. After paying ~$20 for installation of wiper blades and signing all the paperwork with my repairs, I left the building to go to my car and when I arrived at my car, my car was completely covered in dried, stuck-on mud. Bumper, Hood, Doors, roof, wheels/wheel wells were covered. Dealership made no attempt to clean. Interior was scuffed, muddy, black/oily fingerprints over almost every surface. Quarter take of gas missing with trip meter logging ~40 miles - which was reset when I dropped the vehicle off.Addressed concerns with [redacted], service advisor, who essentially whitewashed the situation and said the tech only put ~25 miles on the car for various road tests. E-mail to service manager to address my frustrations and concerns went unanswered. Contacted GM customer care who stated manager would call me back immediately. Never called me back.Desired Settlement: Due to my vehicle requiring a full exterior wash and interior cleaning, a quarter tank of gas missing and 40 miles logged on my vehicle without permission, I am seeking a refund/reimbursement. Quarter tank of gas at current prices roughly equates out to $10. Exterior wash, $15. I had also paid $20 for new wiper blades. I feel that a check/refund for $50 is reasonable in this situation as it will cover the cleaning/gas/inconvenience. A full detail costs upwards of $150, so $50 is reasonable.

Business

Response:

In response to the complaint of [redacted]. [redacted] brought his vehicle in to have the vehicle services because the warranty was going to expire, in time only. [redacted] had fifteen concerns documented, of which five of them require road testing to duplicate. The repair order was signed without exception allowing Kenny Ross to perform diagnosis, test drive and repair the vehicle, The day of his appointment was the worst snow blizzard of the season and we were surprised that [redacted] kept his appointment, During the diagnosis procedure the Certified Master Technician put 39 miles on the vehicle to duplicate the customers concerns. The vehicle was not washed due to the inclement weather that day. Obviously all concerns were corrected and the vehicle is operating to the manufacturer's specifications. Kenny Ross Automotive Group takes every customer concern serious and always works toward complete customer satisfaction. [redacted] will receive a reimbursement in the amount of $50.00 dollars, as he has requested. Sincerely,[redacted]Service Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On May 23rd, 2014 I had taken my 2007 Toyota, Rav 4 in to Kennyross first to have it diagnoised because The check engine light and various other lights on the dash were coming on. Total cost for diag. and advise ($90.00). They advised me that I needed to replace the B1S2 Sensor. So they replaced it. Total cost with labor, parts and tax was 344.49, which I paid when I picked up the car. After about 3 days all of the lights were back on. I had called them and told them that all the lights were right back on so why is this??? We had to make another appointment to take it back in to see why they are on. At that time they now told me I needed another sensor costing 250.00 plus labor. I feel that should have been the diag. the first time around obviously it wasn't the first sensor they put it. Why did I pay 344.49 for what purpose when nothing was fixed. Are we playing a guessing game as to what is wrong with the car at my expense?? I had declined to have it fixed at this price for I had just paid the last amount for no reason. They charged me and the problem still existed and still does.Desired Settlement: I would like it to be fixed for the initial amount I had paid 344.49 for I paid them this money and the problem is still there. So it is like I paid them for nothing. In todays time that is alot of money to pay someone to not get anything out of it.

Business

Response:

Complaint #[redacted]

July 16, 2014

Customer has been offered to bring in his Rav-4 to have the repair completed at no expense to the customer.

Respectfully

Customer Relations @ Kenny Ross Toyota

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.