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Kernersville Chrysler Dodge

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Reviews Kernersville Chrysler Dodge

Kernersville Chrysler Dodge Reviews (22)

I have tried since May to get my refund for a Gap policy that [redacted] sent the letter stating that I was due for 46.54% minus 25.00, I have talked to one guy (Don) and left messages for two others (Oliver and Mike) in Financial about this to get no return call. At first Don told me to email all the documentation to him and he would back date the process as it normally takes 5 months. I emailed everything and do not even know if they got it because I left a message a month later to see if they had processed and nothing. My buying experience was fantastic. I even let Don know that my intent was to purchase another Challenger in October. Now I would not trade 346.00 for a 34K car if it was my business. I live in SC and thought very little of the three dealers here that had challengers when I purchased mine. I read a complaint from a guy in Jacksonville, FL ([redacted], I believe) that had the exact same issue.

Review: I bought a saturn outlook from this dealershipi called my sales rep the day I bought it and he said they would take care of itthe car jerk while going down the roadtook it in for repair didnt fixed it at allcalled for a month straight no call backwent in friday 7/24/to the dealership and I was treated like crap because I asked for a refund or to trade me out of the vehicle since they never responded and they only wanted to give me for itwhen the purchase prices was the services manager said bring it monday in and ill check it outbrought it in and spent hours there was told the problems were fixed and once again going down the road more jerking was happening called the dealership left messages no calls back what so ever.Desired Settlement: I would like them to purchase the vehicle back at the price they sold it to me and I will pay them for the negative that is owed from my truck that I traded in
Business
Response:
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted], The complaint was submitted on 7/27/9:39:PM and was assigned an ID of [redacted]We have spoken to Mr[redacted] and we are currently awaiting the decision of our general manager to give him a definite answerWe want to apologize for such a slow response, but we been having some construction done to our lots and is making communication a bit difficultWe are trying to resolve this case with top priority

Review: Date:June 28, 2015Re:Kernersville Dodge 950 NC-66 SKernersville, NC(336)996-4111To Whom It May Concern:I have been a brand loyal Dodge/Jeep customer for decades. In fact, I have purchased six Dodge/Jeep/Chrysler vehicles in the past five years. Four of which from [redacted] in Fairmont, WV due to their commitment to customer service and outstanding finance department. In November 2014, I moved to Statesville, NC and currently attending [redacted]. After moving to the area, I decided to purchase another Jeep, but wanted to keep the business local. A TV infomercial lead me to the doorstep of Kernersville Dodge (KD) and ultimately my worst shopping experience. My purchase began online, then continued via phone. The day after, I drove to KD hoping to bring home my online selection of a 2015 Jeep Wrangler Unlimited Freedom Edition. In route, I discovered this selection was not available; therefore, I made a second pick of a new 2015 Rubicon which was an additional $1,500 more than they Freedom Edition. The finance guy at KD stayed an extra hour and half to complete the sale. Once again, the company seemed reputable and I left that evening with a new Jeep and seemly happy with my overall experience. Several days after the sale, I received a call from KD stating that I had given them the wrong payoff amount and it would be my responsibility to pay the extra $856 to successfully process the sale. Their concern was to simply make a sale and push me out the door. To be clear, this sale included a 2014 Dodge Ram 1500 (leased) and a 2008 Honda VTX 1800 Champion Trike (no lien, clear title and a total of $18,000 in upgrades) IN TRADE for a 2015 Jeep Rubicon. The original paperwork I signed the day I purchased the Jeep distinctly stated this. In lieu of my vehicle trades and the fact that KD only gave me $9,500 for my custom trike, I refused to pay the additional $856 that was not included in the original signed agreement. I should not have been held accountable because their finance department did not follow up with my lender to acquire the payoff. At that point, I informed KD of my non intention to pay the $856 and the fact that my bank had already approved my loan for more than the Jeep was worth and insisted that if they wanted any more money, I would simply return the vehicle. After all, it was a nice Jeep, but not my original selection. I was going to return it and chalk it up to a bad experience. I did not hear from the dealership for several more days; therefore, I assumed they had corrected their numbers mistake and began enjoying my purchase. I could not have been more wrong. KD contacted me approximately a week later via phone again requesting the extra money and my response was the same as the aforementioned. However, the $856 had now been miraculously reduced to $530. I told the salesman that KD could either A) Stand by our original deal and keep my continued business or B) Ill pay the $530 and take my future business elsewhere. Kernersville Dodge elected option B. At this point, I am beyond disgusted, but asked the sales guy what happened to the other $300. At the moment, he had advised the dealership had already factored the additional $300 into my new loan amount without my consent! They had not dropped anything, just included it on my loan without my knowledge. KD had no intention of telling me they had included the $300 unless I had asked. That was obvious. I expressed my dissatisfaction vocally and asked my salesman to pass my response to his boss. After I found out they had contacted my bank behind my back, I refused to pay the extra $530. The sales guy introduced a new loan with a better interest rate that included the $856 and an overall lower payback amount. Obviously still upset with everything that had previously happened, I took the rest of the day and evening to think about it. I called the next day, accepted the new terms and the paperwork was brought to my house several days later to sign. They needed to come and retrieve the 2008 Trike I had traded in anyway; therefore, they got two things done in one shot. Once again, when they left that evening with the motorcycle and signed paperwork, I was relieved believing everything was resolved. Let me please stress that at this point, the ONLY reason I accepted the new loan terms were because of the costs savings. Left on principal alone, I would have walked away from the deal completely.Three weeks later, I received a text from the dealership requesting insurance information and the title to the motorcycle. I explained the title was in WV (my residency state) and they could simply do a title search to obtain it. I took the time to drive over forty minutes out of my way to resolve. During this time I mentioned that my first temporary tag was about to expire, plus it had been mounted incorrectly and had blown away on the highway. I was told by the older gentleman in the finance department and I quote, We (KD) are not going to wait another sixty days for the title when you can go to your DMV any weekday and get it the same day. We will get you another temporary tag when you get us the title! As I stated, I attend UTI. I cannot take a day off to run 6 hours one way to the DMV in WV. This was a completely unreasonable request. I went and argued with the sales manager until I received my second set of temporary tags. KD gave me the second tags based on the contingency that I would personally contact Honda and get a release of lien which I upheld. Basically, I was bullied by the dealership. A few more weeks passed and my second set of temporary tags had expired. I called the dealership yet again requesting my permanent plates. I was told by the out of state title lady that an additional $1,200 needed to be paid before I receive my plates because the 1500 Ram that I traded was a leased vehicle and could not be used as a down payment for the Jeep. I argued stating this is why the 08 custom trike was included as part of theDesired Settlement: To date I have contacted the dealership at least 10 times. I have asked to speak to management and have had contact with them yet. I have been put off by everyone at Kernersville dodge and DO NOT TRUST anyone there. I do not want to continue dealing with them. I have completed my part of the contract and went above and beyond by signing a second contract and paying an additional $856.I would like the dealership to take back the jeep that they have had me driving illegally. I will buy elsewhere.

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for Linwood Carver, submitted on 7/7/2015, and

assigned an ID of [redacted].Mr. [redacted] purchased the jeep from us and we have shown a lack of communication towards him, but as we were working on his paperwork we saw some mistakes on his part that has made this process slow and difficult. One of them was his failure to tell us that one of the vehicles still had a lease on it and had not paid the taxes on it, this is a problem with the DMV on West Virginia that does not give him credit on those taxes. He also failed to provide a title for the Trike that he also traded in, this made it difficult for us to continue the paperwork. He has also been contacted by several of our managers and has shown a will to work with us, but once again the problem is with the DMV ON WEST VIRGINIA TO WHOM HE OWES THOSE TAXES TO. but

in view of the fact that we have done everything within our power to help the customer, we ask that this complaint be closed satisfactorily and cease to

affect our rating.

Review: The original contract I signed was denied by [redacted]. The dealership wrote up a new contract and signed it themselves without my knowledge. When I became aware of it, I put in a dispute with [redacted] called me the next day apologizing for the forgery. He stepped up and bought the car back after furiuos negotiations. they did a unwind on the whole contract. The dealership received there title back, [redacted] received there full payment. both parties acknowledge I am entitled to a full refund of payments. [redacted] claim they sent the check with my name on it to the dealership, the dealership claim they never received it. I dont know who is telling the truth. I just want Chrysler to do right after they admitted to do so much wrong.Desired Settlement: I just want to be reimbursed for the money I have paid out to the car. which I am entitled to in a unwind deal of a contract.

Business

Response:

Contract has been unwound and the dealership now has the car back.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They also have gave me a check for my troubles. I recommend kernersville Chrysler. When they make a mistake they don't mind correcting the issue.

Regards,

Review: 03/23/2015 My husband and I purchased a 5500 dodge ram commercial truck. They promised us the world that didn't happen at all. First of all we was promised 4 oil changes & a spare tire w/wheel, & in 2-3 days gauanteed they could put fifth wheel hitch on and mud flaps & side steps that we paid for. Everyone was aware this is a business and a commercial truck. Even had issues getting the commercial tag.On 3rd day late that afternoon we hadn't heard anything. We took it upon ourselves to ride all the way from [redacted] Nc to there. The truck had been drove to another lot to try and get someone else to do the fifth wheel without even calling us first. Upon finding out where the truck was we go there for the lady to say they drove the truck here and never gave permission for us to do anything to the truck. We had them to bring the truck back. It took us out of work for 9 days. That's on an average of 1600. per day lost just because they just didnt care once the vehicle was sold. I asked them to at least put the side steps on. And they did that while we waited. We had to go get the commercial tag ourself and them pay us back and then said for us not to cash the check that day.Then Upon asking to speak w/mgr [redacted] in an office.."He says I need to talk to my guys and see whose lying. I said lets have a group meeting face to face. He got up threw his chair backwards Came across the desk at papers to shove then walked around to my chair to throw it and out the door while im calling 911 hes yelling GET OFF MY PROPERTY!911 said stay put til we arrive. At this point we didnt know what to do.The salesman brought us a spare tire with wrong wheel.Now, We get our first bill and interest is accurring each day cause I called on day 1 to speak with [redacted] that our business name wasnt on the loan to.We cant file on our business without that. I text sales to.we was charged 195.00 for a cd player we didn't get. Advertisement 99.00 down. We paid 2000,00 down due to business not long service.Business name alsDesired Settlement: Will half our days of work.I'm asking 600.00*5 days=3000.00 +195.00 for no cd player that we got charged for.And an acoy wheel. OUR loan put in [redacted] & [redacted] Inc or 2000.00 back we paid down due to the business loan.The loan was based on the business & the owner had to sign off which is [redacted].due to not responding to the bill about adding business name on & asking the first payment made of 860.79 Total: 4,055.79 And business name added 0r 2000.more=6055.79.Perfer business name add

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for [redacted], submitted on 4/30/2015, and

assigned an ID of [redacted].Mrs. [redacted] purchased a 2014 Ram 5500 from us on 03/23/2015 and they were several up fits that they needed and requested for their truck. The fifth wheel was one of the most important up fits, the customers were never given a time estimate of how long this would take to be installed. We found out it would take two weeks for the wheel to be installed and then the customer decided to take it to another shop that specializes in this type of jobs. The customer came to our premises and got deranged, our manager asked them to leave the premises, police was contacted by the buyer and was told by them to leave the premises. They have four oil changes that are given through Chrysler for their new unit. In view of the fact that we are actively

seeking to completely satisfy this customer we ask that this complaint be

closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] & [redacted] did give a time rating. It would be done in 2 days. Day 3 never was done. Not ONE thing. Not even as much as the side steps. I don't have proof in writing but I do have 3 witnesses. I also have text messages from the salesman for proof. I do have proof on my phone. And I was hassled by a phone call and led to a lye of nobresponse again just as our purchase of buying the truck. I also have 3 witnesses that went basically thru the same thing with this dealership in which is another business. I do have enough proof to back all this. The only reason we were asked to leave the property was because [redacted] lost all anger control in front of all the customers. He made an embarrassment to himself. I even have it in a text how crazy he is. If this doesn't come to a settlement here I do have enough proof to carry this to an attorney. I'm only asking for the 6000.00 here verses a different amount if it goes to an attorney. I do have witnesses. My attorney will also include doctor fees of nerve damage. Thanks

Regards,

Business

Response:

I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted], submitted on 4/30/2015, and assigned an ID of [redacted].We have actively tried to achieve Mrs. [redacted] satisfaction on several occasions. Sadly none of our attempts to correct this have meet her satisfaction, we feel as if the customer will not be happy with any resolution that we are willing to work with. At this point the customer feels that an attorney is needed to solve this issue and she is free to contact one at anytime. Once again I would like to remind the Revdex.com that the customer contacted police enforcement to the premises after the customer got exasperated in front of multiple people. In view of the fact that we are actively seeking to completely satisfy this customer we ask that this complaint be closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Nobody. Not one person. Not one has contacted me except [redacted]. He called ONE time had me to explain everything that happened and said he'd be back in touch. NEVER heard back. In which that's what they all say. This division with them is fine. I am home today off work. This will cause more days out of work due to Kernersville Chrysler dodge. So I am satisfied with finding an attorney as of right now while I'm home. They can't make promises and not abide by them and charge you for CD players and you not get one. And we are having problems with the truck and I know it wasn't written and signed not to come back on the property cause that was just him being crazy that day but the uncomfort to not want to go back there. So I think we are both on the same page as of me hiring an attorney. Thanks Revdex.com. For your help. I can take it from here now

This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morning. I spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointment. I arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morning. Why would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,000.00 more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam.

Review: At the end of august, I traded in a Chrysler van to purchase a Ford Expedition from this dealer. At the end of September, I was contacted by the document and finance department saying my paperwork for the deal had been misplaced and was now out of date and asked me to come back to the dealer to resign the papers. On October 6th, I received a notice in the mail from my bank stating the van was now in collections due to my payment being overdue by 22 days. After calling the bank, I found out no one ever paid off my loan for the van. I immediately contacted the dealer, only to be shoved to the side and forced to leave two voice mails for the finance manager on the 6th. After hearing nothing back on the 7th, I made two additional phone calls, one again to the finance manager and a second to the general manager of the dealership. Still did not get a response from either. Then at 1145, I receive a phone call from the same guy that did my documentation stating the "payoff check was returned to us because we sent it to the wrong address". Seriously? Now my credit is in jeopardy because of this late payment on my van that I haven't owned since the end of August and they have conveniently lost my papers and now sent the check to the wrong address? To add to this, I sent a friend to the dealer days after making my initial purchase and he ended up buying a vehicle. I was promised a referral check for $50 and have not received it. When I asked about it, I was told, "Well you should have received that by now, let me check on it and I will call you". Nope, no phone call. Very disappointed in this transaction and now I have spent nearly 5 hours of my time trying to get ahold of someone to take care of the issue that was of no fault of my own, not to mention the reflection of my excellent credit due to the lack of customer care on their part.Desired Settlement: I want my van paid off and I want my account corrected at [redacted] to reflect the mistake on the dealers part and not of my own. Second, I would like a letter sent to my bank explaining the mistake and requesting the damage to my credit report be reversed. I would like my check for the referral I made (which I will never make again). Fourth, I ask for a letter of apology sent to me and my wife and I would like to be reimbursed for my time.

Review: I have recently purchased a new 2014 RAM 2500 from this dealership and have had multiple issues. I have attempted to contact the owner of the dealership to help rectify and can't get in contact with him or any assistance. Upon buying the vehicle the dealership didn't apply the glass coat I paid for (I had to return it a month later), the salesman didn't explain anything about vehicle, there was approximately 800 miles on the vehicle and the dealership noted only 17 at time of sale, I was charged for taxes, title, and tags and only received temporary tags for the new vehicle, I was sent paperwork to sign and return within a week of purchase and still haven't received my copies of that paperwork (2 months). There is a extremely odd noise from under the dashboard (while running and sitting idle) that I can't get a correction for. The windshield is leaking and has a whistle through it. I found the back seat and floorboard flooded with water and evidence of prior water damage to the interior of the vehicle. There is rust and possible black mold (under headliner, carpet and padding) along with damage to the electrically heated seats that have been flooded with water. I have recently received a letter from the manufacture stating I didn't purchase the extended warranty when I have and it apparently has not been reported or honored. The dealership has to of had knowledge of the damage to this vehicle due to the length it had it on it's lot and evidence of damage. The dealership did not provide this information to me about the damage. They covered the damage and rushed the purchase in order to get the truck off the lot. The dealership is obviously only concerned with rotating product off their lot for profit and could care less about the quality of that product and customer satisfaction. They have covered and hid this damage from me at time of purchase. I've attempted to contact the owner of the dealership and can't get a response from him.Desired Settlement: I would like a new vehicle that is equal to this one. I want a new vehicle that is the same amount of money I spent and of the quality I expect and want. I would like this to be traded straight across with no extra costs to me. I would like the dealership to be held accountable for allowing a vehicle to be sold with the known damage and hiding it from customers.

Business

Response:

From: [redacted] [mailto:[redacted]] Sent: Thursday, January 08, 2015 5:39 PMTo: [redacted]Cc: [redacted]Subject: Case # [redacted]Dear [redacted],I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted], submitted on 12/3/2014, and assigned an ID of [redacted]. Unfortunately, in this case we are unable to directly satisfy the customer's wish for a desired settlement in the form of a new truck. There are relevant NC statutes that apply to new vehicle purchases and must be followed. The North Carolina Lemon Law, also known as the New Motor Vehicles Warranties Act (N.C.G.S. 20-351), applies to new passenger cars, pick-up trucks, motorcycles and most vans bought in North Carolina. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first). This process must be initiated between the manufacturer and consumer.As regards the mileage discrepancy noted by Mr. [redacted], I am enclosing redacted documentation taken from Chrysler's confidential internal network that clearly shows that his vehicle was used as a demo by the dealership after it arrived from the factory with 17 miles. Chrysler then extended the warranty by a further 928 as per standard procedure for demo vehicles. There was absolutely nothing unethical done to Mr. [redacted] by our dealership, although in retrospect we could have communicated these facts more effectively to him and offer our apologies. We regret that this incident occurred at all, but in view of the fact that only the manufacturer can satisfy his settlement request we ask that this complaint be closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The damage to this vehicle and the information of this vehicle being used as a DEMO was never revealed to me at any time of purchase. I am submitting the ONLY paperwork I have from the time of purchase showing the dealership sold this vehicle as NEW with 16 miles according to the sales agreement (Doc 1), NOT a Demonstrator. Federal and State laws require all dealers to disclose any type of

odometer discrepancy to all future buyers before the sale. According to the:Federal Odometer Laws and Regulations

49 U.S.C. §§ 32701-32711 (Formerly 15 U.S.C. §§ 1981-1991),

49 C.F.R., Sections 580.1-580.6 -Odometer Requirements, Violations -Resetting or altering odometer with intent to change mileage.Making false odometer disclosure statement.Failure to provide buyer complete odometer disclosure statement.In acquiring vehicle for resale, failure to obtain complete odometer disclosure statement from seller.Conspiring to violate any of the Federal odometer statutes.

Civil Recovery -

$1,500 or,treble damages, whichever is greater, plus reasonable attorney's fees.

Assessment of Actual Damages - Combination of:

Value of vehicle with fraudulent mileage minus value of vehicle with actual mileage.Lessened resale value of vehicle with altered odometer.Increased finance charges on fraudulently inflated value.Increased insurance costs of fraudulently inflated value.Increased taxes on fraudulently inflated value.Cost of unanticipated repairs and maintenance.Times spent resolving problems created by fraud.And the State Law states:Article 15. Vehicle Mileage Act. § 20-347. Disclosure requirements.

(a) In connection

with the transfer of a motor vehicle, the transferor shall disclose the mileage

to the transferee in writing on the title or on the document used to reassign

the title. This written disclosure must be signed by the transferor, including

the printed name, and shall contain the following information:

(1) The odometer

reading at the time of the transfer (not to include tenths of miles);

(2) The date of the

transfer;

(3) The transferor's

name and current address;

(3a) The transferee's printed

name, signature and current address;

(4) The identity of

the vehicle, including its make, model, body type, and vehicle identification

number, and the license plate number most recently used on the vehicle; and

(5) Certification by

the transferor that to the best of his knowledge the odometer reading

a. Reflects

the actual mileage; or

b. Reflects

the amount of mileage in excess of the designed mechanical odometer limit; or

c. Does not

reflect the actual mileage and should not be relied on.

(6), (7) Repealed by

Session Laws 1989, c. 482, s. 2.The response from the dealership that "Chrysler has extended the warranty by a further 928 miles", yet I have received notification from Chrysler (Doc 2) that it states, "Their records indicate I did not purchase a Mopar Vehicle Protection plan" from the dealership, which I clearly have, as shown in the section marked "Vehicle Service Contract" of the attachment submitted Doc 3. I find it concerning that a day or so after purchasing the vehicle [redacted]

(Finance Director) contacted me to have paperwork resigned and

immediately returned to him without the dealership providing me a copy to this date. This makes me wonder what has been changed on the paperwork in order to aide the dealership to cover their unethical wrong doings. A comparison of what they have filed and what I have in my possession would show more of their unethical habits.There are numerous unethical procedures that Kernersville have committed throughout this transaction and from the response provided by, [redacted], it shows they continue to do so with trying to protect their rating by informing the Revdex.com that the dealership hasn't committed any wrongdoings at the time of purchase. Business ethics is the study and examination of moral and social responsibility in relation to business practices and decision-making in business. Mr [redacted] seems to believe that by not disclosing true and correct information about vehicle to customers and the employees and the business not following Federal and State laws about disclosing information is permissible. Well as a customer and as shown by the Federal and State Statutes, obviously there are unethical and illegal issues being committed by Kernersville Dodge and it's employees.

Review: HORRIBLE EXPERIENCE started after we wired them over 40K cash for a brand new 2014 Dodge Ram 3500. Communication very poor, after not showing up for TWO delivery appointments they made (without calling to say they'd be late), delivery occurred at 10:40PM, and was after midnight till we finished. BAD ENOUGH, BUT IT GETS SERIOUSLY WORSE. At nearly midnight, the driver sticks paper after paper of blank forms under my nose to sign, DMV forms, EPA forms, etc. I questioned their practices, but it's almost midnight and both I and the driver want to go home. The final straw was an irrevocable, non-expiring power of attorney granting whoever they filled in the blank authority to transfer my paid in full truck back to themselves or someone else at any time, whenever, without my authorization. I refused to sign it.IT GETS WORSE - they absolutely refused to send the MCO title so I could get it titled in PA. I wanted the MCO title so I could make sure we get the combination weight ratings correct, which are tricky to do in PA, and many notaries mess them up. Kernersville Chrysler refused to send it to me, and tried to title it for me, but their paperwork was rejected. Then they again insisted that I sign their unlimited, irrevocable, never expiring blank power of attorney. I refused to sign a blanK POA, and they said it was impossible to fill out the name of who would be my POA - said the person to open the envelope at the DMV would fill in their name. Sounded fishy...I'm not doing it. I finally suggested they send the title directly to my local notary if they didn't want to send it to me. They refused, and instead sent it to an unknown notary in city 30 minutes away. Their sales manager, [redacted] rudely refused to change the destination notary, despite me providing the name, address, everything they'd need a day PRIOR to them mailing the paperwork to the strange notary. The paperwork is sitting at the notary 30 minutes away now, and I'll have to start with the titling process there.Desired Settlement: Just want them to not be allowed to sell Chrysler trucks so they can't take other unsuspecting people across using their status as a Chrysler dealer and the trust it brings.

Business

Response:

Dear Ms. [redacted],

This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morning. I spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointment. I arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morning. Why would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,000.00 more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam.

Review: I have recently purchased a new 2014 RAM 2500 from this dealership and have had multiple issues. I have attempted to contact the owner of the dealership to help rectify and can't get in contact with him or any assistance. Upon buying the vehicle the dealership didn't apply the glass coat I paid for (I had to return it a month later), the salesman didn't explain anything about vehicle, there was approximately 800 miles on the vehicle and the dealership noted only 17 at time of sale, I was charged for taxes, title, and tags and only received temporary tags for the new vehicle, I was sent paperwork to sign and return within a week of purchase and still haven't received my copies of that paperwork (2 months). There is a extremely odd noise from under the dashboard (while running and sitting idle) that I can't get a correction for. The windshield is leaking and has a whistle through it. I found the back seat and floorboard flooded with water and evidence of prior water damage to the interior of the vehicle. There is rust and possible black mold (under headliner, carpet and padding) along with damage to the electrically heated seats that have been flooded with water. I have recently received a letter from the manufacture stating I didn't purchase the extended warranty when I have and it apparently has not been reported or honored. The dealership has to of had knowledge of the damage to this vehicle due to the length it had it on it's lot and evidence of damage. The dealership did not provide this information to me about the damage. They covered the damage and rushed the purchase in order to get the truck off the lot. The dealership is obviously only concerned with rotating product off their lot for profit and could care less about the quality of that product and customer satisfaction. They have covered and hid this damage from me at time of purchase. I've attempted to contact the owner of the dealership and can't get a response from him.Desired Settlement: I would like a new vehicle that is equal to this one. I want a new vehicle that is the same amount of money I spent and of the quality I expect and want. I would like this to be traded straight across with no extra costs to me. I would like the dealership to be held accountable for allowing a vehicle to be sold with the known damage and hiding it from customers.

Business

Response:

From: [redacted] [mailto:[redacted]] Sent: Thursday, January 08, 2015 5:39 PMTo: [redacted]Cc: [redacted]Subject: Case # [redacted]Dear [redacted],I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted], submitted on 12/3/2014, and assigned an ID of [redacted]. Unfortunately, in this case we are unable to directly satisfy the customer's wish for a desired settlement in the form of a new truck. There are relevant NC statutes that apply to new vehicle purchases and must be followed. The North Carolina Lemon Law, also known as the New Motor Vehicles Warranties Act (N.C.G.S. 20-351), applies to new passenger cars, pick-up trucks, motorcycles and most vans bought in North Carolina. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first). This process must be initiated between the manufacturer and consumer.As regards the mileage discrepancy noted by Mr. [redacted], I am enclosing redacted documentation taken from Chrysler's confidential internal network that clearly shows that his vehicle was used as a demo by the dealership after it arrived from the factory with 17 miles. Chrysler then extended the warranty by a further 928 as per standard procedure for demo vehicles. There was absolutely nothing unethical done to Mr. [redacted] by our dealership, although in retrospect we could have communicated these facts more effectively to him and offer our apologies. We regret that this incident occurred at all, but in view of the fact that only the manufacturer can satisfy his settlement request we ask that this complaint be closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The damage to this vehicle and the information of this vehicle being used as a DEMO was never revealed to me at any time of purchase. I am submitting the ONLY paperwork I have from the time of purchase showing the dealership sold this vehicle as NEW with 16 miles according to the sales agreement (Doc 1), NOT a Demonstrator. Federal and State laws require all dealers to disclose any type of

odometer discrepancy to all future buyers before the sale. According to the:Federal Odometer Laws and Regulations

49 U.S.C. §§ 32701-32711 (Formerly 15 U.S.C. §§ 1981-1991),

49 C.F.R., Sections 580.1-580.6 -Odometer Requirements, Violations -Resetting or altering odometer with intent to change mileage.Making false odometer disclosure statement.Failure to provide buyer complete odometer disclosure statement.In acquiring vehicle for resale, failure to obtain complete odometer disclosure statement from seller.Conspiring to violate any of the Federal odometer statutes.

Civil Recovery -

$1,500 or,treble damages, whichever is greater, plus reasonable attorney's fees.

Assessment of Actual Damages - Combination of:

Value of vehicle with fraudulent mileage minus value of vehicle with actual mileage.Lessened resale value of vehicle with altered odometer.Increased finance charges on fraudulently inflated value.Increased insurance costs of fraudulently inflated value.Increased taxes on fraudulently inflated value.Cost of unanticipated repairs and maintenance.Times spent resolving problems created by fraud.And the State Law states:Article 15. Vehicle Mileage Act. § 20-347. Disclosure requirements.

(a) In connection

with the transfer of a motor vehicle, the transferor shall disclose the mileage

to the transferee in writing on the title or on the document used to reassign

the title. This written disclosure must be signed by the transferor, including

the printed name, and shall contain the following information:

(1) The odometer

reading at the time of the transfer (not to include tenths of miles);

(2) The date of the

transfer;

(3) The transferor's

name and current address;

(3a) The transferee's printed

name, signature and current address;

(4) The identity of

the vehicle, including its make, model, body type, and vehicle identification

number, and the license plate number most recently used on the vehicle; and

(5) Certification by

the transferor that to the best of his knowledge the odometer reading

a. Reflects

the actual mileage; or

b. Reflects

the amount of mileage in excess of the designed mechanical odometer limit; or

c. Does not

reflect the actual mileage and should not be relied on.

(6), (7) Repealed by

Session Laws 1989, c. 482, s. 2.The response from the dealership that "Chrysler has extended the warranty by a further 928 miles", yet I have received notification from Chrysler (Doc 2) that it states, "Their records indicate I did not purchase a Mopar Vehicle Protection plan" from the dealership, which I clearly have, as shown in the section marked "Vehicle Service Contract" of the attachment submitted Doc 3. I find it concerning that a day or so after purchasing the vehicle [redacted]

(Finance Director) contacted me to have paperwork resigned and

immediately returned to him without the dealership providing me a copy to this date. This makes me wonder what has been changed on the paperwork in order to aide the dealership to cover their unethical wrong doings. A comparison of what they have filed and what I have in my possession would show more of their unethical habits.There are numerous unethical procedures that Kernersville have committed throughout this transaction and from the response provided by, [redacted], it shows they continue to do so with trying to protect their rating by informing the Revdex.com that the dealership hasn't committed any wrongdoings at the time of purchase. Business ethics is the study and examination of moral and social responsibility in relation to business practices and decision-making in business. Mr [redacted] seems to believe that by not disclosing true and correct information about vehicle to customers and the employees and the business not following Federal and State laws about disclosing information is permissible. Well as a customer and as shown by the Federal and State Statutes, obviously there are unethical and illegal issues being committed by Kernersville Dodge and it's employees.

Review: 03/23/2015 My husband and I purchased a 5500 dodge ram commercial truck. They promised us the world that didn't happen at all. First of all we was promised 4 oil changes & a spare tire w/wheel, & in 2-3 days gauanteed they could put fifth wheel hitch on and mud flaps & side steps that we paid for. Everyone was aware this is a business and a commercial truck. Even had issues getting the commercial tag.On 3rd day late that afternoon we hadn't heard anything. We took it upon ourselves to ride all the way from [redacted] Nc to there. The truck had been drove to another lot to try and get someone else to do the fifth wheel without even calling us first. Upon finding out where the truck was we go there for the lady to say they drove the truck here and never gave permission for us to do anything to the truck. We had them to bring the truck back. It took us out of work for 9 days. That's on an average of 1600. per day lost just because they just didnt care once the vehicle was sold. I asked them to at least put the side steps on. And they did that while we waited. We had to go get the commercial tag ourself and them pay us back and then said for us not to cash the check that day.Then Upon asking to speak w/mgr [redacted] in an office.."He says I need to talk to my guys and see whose lying. I said lets have a group meeting face to face. He got up threw his chair backwards Came across the desk at papers to shove then walked around to my chair to throw it and out the door while im calling 911 hes yelling GET OFF MY PROPERTY!911 said stay put til we arrive. At this point we didnt know what to do.The salesman brought us a spare tire with wrong wheel.Now, We get our first bill and interest is accurring each day cause I called on day 1 to speak with [redacted] that our business name wasnt on the loan to.We cant file on our business without that. I text sales to.we was charged 195.00 for a cd player we didn't get. Advertisement 99.00 down. We paid 2000,00 down due to business not long service.Business name alsDesired Settlement: Will half our days of work.I'm asking 600.00*5 days=3000.00 +195.00 for no cd player that we got charged for.And an acoy wheel. OUR loan put in [redacted] & [redacted] Inc or 2000.00 back we paid down due to the business loan.The loan was based on the business & the owner had to sign off which is [redacted].due to not responding to the bill about adding business name on & asking the first payment made of 860.79 Total: 4,055.79 And business name added 0r 2000.more=6055.79.Perfer business name add

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for [redacted], submitted on 4/30/2015, and

assigned an ID of [redacted].Mrs. [redacted] purchased a 2014 Ram 5500 from us on 03/23/2015 and they were several up fits that they needed and requested for their truck. The fifth wheel was one of the most important up fits, the customers were never given a time estimate of how long this would take to be installed. We found out it would take two weeks for the wheel to be installed and then the customer decided to take it to another shop that specializes in this type of jobs. The customer came to our premises and got deranged, our manager asked them to leave the premises, police was contacted by the buyer and was told by them to leave the premises. They have four oil changes that are given through Chrysler for their new unit. In view of the fact that we are actively

seeking to completely satisfy this customer we ask that this complaint be

closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] & [redacted] did give a time rating. It would be done in 2 days. Day 3 never was done. Not ONE thing. Not even as much as the side steps. I don't have proof in writing but I do have 3 witnesses. I also have text messages from the salesman for proof. I do have proof on my phone. And I was hassled by a phone call and led to a lye of nobresponse again just as our purchase of buying the truck. I also have 3 witnesses that went basically thru the same thing with this dealership in which is another business. I do have enough proof to back all this. The only reason we were asked to leave the property was because [redacted] lost all anger control in front of all the customers. He made an embarrassment to himself. I even have it in a text how crazy he is. If this doesn't come to a settlement here I do have enough proof to carry this to an attorney. I'm only asking for the 6000.00 here verses a different amount if it goes to an attorney. I do have witnesses. My attorney will also include doctor fees of nerve damage. Thanks

Regards,

Business

Response:

I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted], submitted on 4/30/2015, and assigned an ID of [redacted].We have actively tried to achieve Mrs. [redacted] satisfaction on several occasions. Sadly none of our attempts to correct this have meet her satisfaction, we feel as if the customer will not be happy with any resolution that we are willing to work with. At this point the customer feels that an attorney is needed to solve this issue and she is free to contact one at anytime. Once again I would like to remind the Revdex.com that the customer contacted police enforcement to the premises after the customer got exasperated in front of multiple people. In view of the fact that we are actively seeking to completely satisfy this customer we ask that this complaint be closed satisfactorily and cease to affect our rating.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Nobody. Not one person. Not one has contacted me except [redacted]. He called ONE time had me to explain everything that happened and said he'd be back in touch. NEVER heard back. In which that's what they all say. This division with them is fine. I am home today off work. This will cause more days out of work due to Kernersville Chrysler dodge. So I am satisfied with finding an attorney as of right now while I'm home. They can't make promises and not abide by them and charge you for CD players and you not get one. And we are having problems with the truck and I know it wasn't written and signed not to come back on the property cause that was just him being crazy that day but the uncomfort to not want to go back there. So I think we are both on the same page as of me hiring an attorney. Thanks Revdex.com. For your help. I can take it from here now

I have tried since May to get my refund for a Gap policy that [redacted] sent the letter stating that I was due for 46.54% minus 25.00, I have talked to one guy (Don) and left messages for two others (Oliver and Mike) in Financial about this to get no return call. At first Don told me to email all the documentation to him and he would back date the process as it normally takes 5 months. I emailed everything and do not even know if they got it because I left a message a month later to see if they had processed and nothing. My buying experience was fantastic. I even let Don know that my intent was to purchase another Challenger in October. Now I would not trade 346.00 for a 34K car if it was my business. I live in SC and thought very little of the three dealers here that had challengers when I purchased mine. I read a complaint from a guy in Jacksonville, FL ([redacted], I believe) that had the exact same issue.

Review: I ordered a product from Jeep Parts [redacted] who charged me for delivery by [redacted] and promised an update of order status within two days. Two weeks later I attempted to call them and went straight to voicemail where I left a message. A week later I call again and leave another message which is again not returned nor is the order status updated on their webpage. Finally I e-mail asking them to cancel the order. In reply I get a notice of shipment through the far cheaper option of USPS when I paid for [redacted]. Further when asked about their unresponsiveness via phone they respond harshly, "Our phones ring off the hook and it is and we have to get to people as they call."Desired Settlement: In their receipt e-mail they promise, "You will receive an additional email with tracking information once your order is ready for shipment. Most orders ship in one to four business days. If your order is out of stock or on backorder, we will inform you within two business days."They should not promise to update backordered parts within two business days and then not follow up until queried three times three weeks later by two means of communication. I would like to be reimbursed for shipping

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com was submitted on 8/6/2015 12:50:33 PM and was assigned an ID of [redacted]. We are currently looking into this case and would like to extend an apology to our customer for the lack of professionalism we had with him.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I await the outcome of their internal investigation

Regards,

Business

Response:

I am writing on behalf of Kernersville Chrysler Dodge,

LLC, in response to a complaint brought by the Revdex.com.

Review: we purchased a car in April,2015. (Chevrolet equinox) sunroof was not working and our sales person "Dan" stated that since we have purchased warranty for it that it would cover the repair of the sunroof but after the first payment of the car. Since may they have been LYING to us about who is suppose to cover the sunroof and its not covered in the warranty and will NOT let us speak to a manager AT ALL. they always tell us there is no manager there at the time or to go home and they will call us the day after. I have been in and out of the dealership almost 3 days a week to settle this and we have not gotten to ANY solution. The last thing they told me is the warranty company is declining to repair the sunroof and we would have to buy our own parts and they would put it in. THEY HAVE LIED TO ME AND MADE US SIGN A CONTRACT AND PROMISED US AS SOON AS WE MAKE THE FIRST PAYMENT THEY WOULD FIX THE SUNROOF. So now we are going to court. Veeeeryyyyyyy BAD SALES PEOPLE THERE. Its all about the money and once you sign that paper they forget that you are a customer of theirs and that there is other more important people that they have to LIE to. They will not let me trade the car for another one without me paying them $4000 because they didn't make enough money off of my purchase since I want to trade it in "in so little time" which is THEIR fault because they lied to me.Desired Settlement: I would like a refund and cancel the contract. I do not want the car anymore.

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for [redacted] , submitted on 8/13/2015, and

assigned an ID of [redacted].We are really sorry that this occur. Our service manger has been notified and should be contacting the customer within the next couple of days. Once again we would like to extend an apology to the customer, who we hope can give us their business int he future.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There has been no change done. a person contacted me saying they wanted to resolve the problem but never called back again about what to do next. THIS IS HORRIBLE BUSINESS and might consider going to court to handle this situation if no one has contacted me in the next 24 hours.

Regards,

Review: The original contract I signed was denied by [redacted]. The dealership wrote up a new contract and signed it themselves without my knowledge. When I became aware of it, I put in a dispute with [redacted] called me the next day apologizing for the forgery. He stepped up and bought the car back after furiuos negotiations. they did a unwind on the whole contract. The dealership received there title back, [redacted] received there full payment. both parties acknowledge I am entitled to a full refund of payments. [redacted] claim they sent the check with my name on it to the dealership, the dealership claim they never received it. I dont know who is telling the truth. I just want Chrysler to do right after they admitted to do so much wrong.Desired Settlement: I just want to be reimbursed for the money I have paid out to the car. which I am entitled to in a unwind deal of a contract.

Business

Response:

Contract has been unwound and the dealership now has the car back.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They also have gave me a check for my troubles. I recommend kernersville Chrysler. When they make a mistake they don't mind correcting the issue.

Regards,

Review: I purchased a vehicle through Kernersville Dodge, as well as an Extended Warranty and "GAP" Coverage through Zurich on 10/11/13. I traded it in on 4/27/15. On 5/1/15, I contacted a woman named Vicki from Kernersville Dodge to inquire about receiving a refund of the GAP and extended warranty. She emailed me the form and told me it would take 6-8 wks to receive the refund. I completed and returned the form via email on 5/4/15. On 5/27/15 I called to check on the status and Vicki told me it had been accepted by Zurich, that she would have heard by then if there were any issues, and we should expect to have the check in the next couple of weeks. My husband and I tried to call several times from mid-June through the end of June (the 6-8 wk mark). He finally got ahold of her on 6/30/15 and she said we could expect the check within 5-7 business days. Today, 7/13/15, 9 business days after her latest deadline, my husband reached her again and Vicki told him to contact Zurich directly this time (we'd never been told that before). He called Zurich and was told they had just received the request on 7/8/15 and we would not be receiving the refund until mid-August; 14 wks since we originally submitted the info, and 6 wks beyond the time frame we were promised to receive our refund. The disorganization, blatant lies and lack of concern on Vicki and the entire orgaization's behalf is beyond unprofessional and leaves me unsure of whether they will ever process my refund.Desired Settlement: I'm requesting the refund for the GAP Coverage and Extended Warranty that I'm rightfully owed and have been repeatedly promised. I'm also requesting a personal email of apology from the owner, Tim M[redacted]. We've had problems with this dealership since the day we purchased the vehicle but every time I've gone to speak with him, he's either "not in" or "busy".

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for [redacted], submitted on

7/13/2015, and assigned an ID of [redacted].We deeply would like to apologize for the delay on this case, Zurich was contacted and were asked to expedite the process. I will contact the General Manager and see if I can obtain that apology email, since Mr.[redacted] is currently on vacation. Once again we would like to deeply apologize for the lack of communication we have had. in

view of the fact that we are actively seeking to completely satisfy this

customer we ask that this complaint be closed satisfactorily and cease to

affect our rating.

Review: I ordered a product from Jeep Parts [redacted] who charged me for delivery by [redacted] and promised an update of order status within two days. Two weeks later I attempted to call them and went straight to voicemail where I left a message. A week later I call again and leave another message which is again not returned nor is the order status updated on their webpage. Finally I e-mail asking them to cancel the order. In reply I get a notice of shipment through the far cheaper option of USPS when I paid for [redacted]. Further when asked about their unresponsiveness via phone they respond harshly, "Our phones ring off the hook and it is and we have to get to people as they call."Desired Settlement: In their receipt e-mail they promise, "You will receive an additional email with tracking information once your order is ready for shipment. Most orders ship in one to four business days. If your order is out of stock or on backorder, we will inform you within two business days."They should not promise to update backordered parts within two business days and then not follow up until queried three times three weeks later by two means of communication. I would like to be reimbursed for shipping

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com was submitted on 8/6/2015 12:50:33 PM and was assigned an ID of [redacted]. We are currently looking into this case and would like to extend an apology to our customer for the lack of professionalism we had with him.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I await the outcome of their internal investigation

Regards,

Business

Response:

I am writing on behalf of Kernersville Chrysler Dodge,

LLC, in response to a complaint brought by the Revdex.com.

Review: On May 23rd, 2014, purchased a Chrysler 300 from Kernersville Chrysler Dodge, LLC. The salesperson: Ronald C M[redacted]). I asked to see the carfax report. On June 5th, 2014, I returned the car to the service department because the engine light came on and stayed. Again on June 30th, 2014, November 13th, 2014. the same reason, the engine light continue to come on and stay on. each time when I went back to get my car; I was told it was fixed. However, on May 13th, 2015, the light came back on and stated. took the car back to the service dept. paid $248.51.. On May 21st, 2015 the engine light came back on again, this time I was told it had something to do with the key, I paid $325.08. a key was re-programed which costed me $180.00. after finding out it was not the key. I was told the previous owner modified the car. they took the factory exhaust off. I ask: WHY DID IT TAKE ONE WHOLE YEAR TO KNOW THAT THE CAR HAD BEEN MODIFIED???? WHY DID THEY WAIT TO LET ME KNOW??? WHY DIDN'T THEY LET ME KNOW ABOUT THE VEHICLE SO I COULD HAVE THE OPTION TO SAY YES, I STILL WANT THE CAR OR NO, I DO NOT WANT TO BUY THE CAR. BECAUSE IF GIVEN THAT INFORMATION, I WOULD NOT HAVE BROUGHT THAT CAR. The salemanager? was so very nasty, so very rude, so very arrogant; told me I should have known, said Blake Mitchell said I should have known. On August 25th, 2015, I took the car in because I was told by [redacted], they were going to fix the car. they kept the car for 3 weeks, On September 12th called about a rental car. I got one. [redacted] and I talked again, he asked if I just want to get another car, they will pay my load off. he ask that I get a 10 day payoff, I did. I went to my credit union. got the payoff. took it took the dearlership. I found a car, a 2009 Lexus. after test driving the car, I was told by the nasty salesmanager(?). they were not fixing the car, they will give me $13,000 for my car. they were not paying the load off, I can go with this or get my key and leave with my car.. I have been trying to get talkDesired Settlement: I would like to have the vehicle fix or the load paid off so I can get another car. I was told by the salespersons also the salesmanager. THE CAR WILL NEVER PASS INSPECTION OR CAN BE TRADED AS LONG AS THE ENGINE LIGHT COMES ON AND STAYS ON. I JUST WANT. The payoff loan is $18,000. I was told by Mac the salesperson that I can get another car and my loan will be paid off.

Business

Response:

I am writing on

behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought

by the Revdex.com for [redacted], submitted on 10/1/2015, and

assigned an ID of [redacted]. We would like to extend an apology to Ms. [redacted] for the ordeal he has gone through.However, she has spoken with a Sales manager (Jerry), a Service Manager (John) and her situation has been discussed with the General Manager, Blake Mitchell. Blake is the manager that makes these decisions and the only resolution we are able to offer was to trade her out of her current vehicle and into another one, which she declined. Since that was the only resolution we are able to offer and she declined it.In

view of the fact that we are actively seeking to completely satisfy this

customer we ask that this complaint be closed satisfactorily and cease to

affect our rating.

Review: On 1/26 I purchased a 2013 Prius FOUR from Kernersville Chrysler Dodge Jeep LLC. I found the car through Autotrader.com. The add in autotrader was for a Toyota FOUR. I discovered that this is a Toyota Prius Three which typically sells for a few thousand dollars less.I had asked the dealer who is in North Carolina to validate it was a FOUR. The paperwork that received states it is a FOUR but when I check the options in the car it is a THREE. I registered the VIN on Toyota's website and their it is identified as a Three as well.I would like receive a full refund for the money's I paid $19763.50.I also would like to have this company stop placing misleading advertisements that misrepresent the product they sell.Please advise on next steps.Best Regards,[redacted]Desired Settlement: I would like receive a full refund for the money's I paid $19763.50.Would the dealer to pick up the car in SC at no cost.

Business

Response:

We are truly sorry to hear that this issue occurred in our dealership and affect the [redacted] family. We were aware of the issue and immediately contacted the buyer to try to work a deal out, in the end they returned the vehicle back to us and were given a full refund on the vehicle. Once again we are truly sorry this occurred.we

ask that this complaint be closed satisfactorily and cease to affect our

rating.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 950 Nc Highway 66 S, Kernersville, North Carolina, United States, 27284

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