Initial Business Response /* (1000, 14, 2016/11/07) */
On 8/30/Ms*** bought an Open Dated Certificate valid through Ms*** is correct we do ask for day notice during major holidays and Fall/Christmas season, however all reservations are based upon availability and this
information is noted on the Open Dated Gift Certificate that was e-mailed to Ms*** on 8/31/
Ms*** contacted us on 10/6/to set up her arrival for 11/10/(3-night stay)and at that time all of the hotels we work with were sold out for those datesMs*** got upset and hung up the phoneThe next day we received an e-mail from Ms*** requesting to set her arrival dates for the same dates we discussed the day beforeShe expressed her disappointment, so ***, the reservationist, e-mailed her back on 10/7/offering to submit the request but could not guarantee it would be availableMs*** never replied to *** e-mail
On 10/11/*** e-mailed Ms*** again letting her know we had an opening for 11/10/arrivalMs*** responded "I found one cheaper and I don't have to listen to some sales pitch"
Branson Getaways tried to accommodate Ms***'s request but it was her choice to go with another companyMs*** still has an Open Dated Certificate valid through We would be happy to accommodate Ms***'s vacation needs in the near future
Respectfully,
*** ***
Customer Care
Initial Consumer Rebuttal /* (3000, 16, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She never told me that they would respond if there were cancelsWith my health I need to go nowI told the lady I was only com in to Brandon one last time to see the *** .she assured me if I booked a month in advance there would not be a problemWhen I called the month in advance they told me they couldn't accommodate me
Final Business Response /* (4000, 18, 2016/11/08) */
***, the confirmation manger, never said "there would not be a problem" to set arrival date with days noticeOur recording states *** explained to Ms*** that we do require "at least days notice for the busy Fall and Christmas season"At the time of sale *** did mentioned that it gets "crazy here around that time"
Branson Getaways tried to accommodate Ms***'s requestWe didn't have a chance to explain that we can put her on a waiting list for her requested dates because she hung up the phone before I could finish my conversation with herOnce we had an opening on her requested dates she was the first client *** contacted to see if she is still interested on arriving these datesBranson getaways will be happy to share the correspondence between Ms*** and *** in reservations department
Ms***'s vacation package is valid through We would be happy to extend her vacation Certificate through with no additional charges due to her health at this time
Respectfully,
*** ***
Branson Getaways
Initial Business Response /* (1000, 5, 2016/05/03) */
*** *** purchased a vacation package to *** ** on 3/18/for 4-days and 3-nights for $Our records indicate the vacation package was sold with an arrival date of 6/20/
On 4/26/*** *** contacted our reservations
office to cancel "the whole thing"I told him I can cancel the arrival of 6/20/and their vacation package would be placed on an Open Dated Certificate valid through December of *** *** indicated he doesn't want to use this packageI explained the vacation package was sold as non-refundable and the non-refundable policy was disclosed to his wife at the time of saleThe confirmation of the sale was recorded and available for reviewThe recording also discloses the details of the package and the price was disclosed to *** *** on 3/18/
Branson Getaways cancelled the arrival of 6/20/and sent an Open Dated Certificate to the *** via e-mailThe vacation package includes:
*3-nights lodging at Barrington Hotel
*adult tickets to Grand Jubilee Show
Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
*3-night GO Anywhere Certificate upon completion of the 2-hour promotional tour at our Host Resort
The vacation package is valid through December of this year and we would be happy to schedule new dates for Mrand Mrs***
Respectfully,
*** ***
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
sale of said package was to high pressured even if I knew it was non-refundable which, I didn't we do not meet the requirements for this package , no major credit card and no 40,dollars and not interested in a time share in bransonmany unfavorable responses on facebook about such trips .only solution to this problem is reinbursement of dollars
Final Business Response /* (4000, 9, 2016/05/06) */
Mr*** feels the sale was too high pressure, if he was feeling this way he simply could have hung up the phone, but instead he and Mrs*** chose to purchase this vacation package and willingly gave us their debit card informationThey even set dates to arrive in June
The host resort will accept debit or credit card as a form of identification40K income is not required at the resort where the ***'s were scheduled to tour
Our non-refundable policy was disclosed at the time of sale and it was covered on the confirmation recording, therefore our clients were informed of no refundsAt the time of sale *** *** added an extra night to her basic 2-night stay packageWe will be happy to refund $for the 3rd nightBut the base package was sold as non-refundable
Respectfully,
*** ***
Branson Getaways
Customer Care
Final Consumer Response /* (4200, 11, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the only way this is going to get resolved is full payment of $349.00.we were completely misled by the sales rep.never explained the charges.tried to sell some kind of cruise.never told by repno refund's.never got email with instrutions.its all a sales pitch to make money.look at the complaint's on facebook.will be contacting facebook about what is happening on there site.also contacting wyndham corporate offices
Initial Business Response /* (1000, 5, 2016/03/04) */
Branson Getaways left a message on 3/1/for Mr*** asking to contact us in order to resolve this issueAs of today 3/4/we haven't heard back from our clientBranson Getaways has refunded $to the credit card we have on file
with last the digits Please contact us if you have further questions
Respectfully,
Branson Getaways
Initial Business Response /* (1000, 5, 2016/05/06) */
MrsFree purchased a vacation package on 10/22/She called on 10/23/and left a message on our answering machine stating "something came up and we need this charge reversed"I called her back and explained the $was already
charged to her card and this vacation package was sold as non-refundableShe stated she wanted her money back because this package is not ***I explained we already had a winner for that day and she was offered a discounted vacation to Branson, MOMrs*** got frustrated and ended the phone call by hanging up while I was still trying to explain the details of her package and she can schedule her reservations for later date
On 5/2/Mrs*** contacted us again and set arrival date for 5/23/I was the reservationist who answered her call and booked her reservations per her requestMrs*** didn't mention that she doesn't have a printer, otherwise I would of offered to send her confirmation letter to her physical addressI did explain she will be receiving it via e-mail
On 5/4/Mrs*** called upset that her e-mail stated that she must print this letter and bring it to the Welcome Center to check inI assured her she didn't have to have the letter in hand when they arriveI let her know the vacation package will be waiting for her at the Welcome Center which will include her vouchers and The Guest Card BookI offered to send her a confirmation letter through the mailMrs*** was getting upset with me about purchasing this vacation back in OctoberI was sympathetic with her after she stated that package cost her nothing but problemsShe regretted her decisionI tried to make it more positive for her and encourage her to come and use her getaways since she already paid for itI had the letter printed and ready to be mailed out, when Mrs*** called and cancelled her arrival of 5/23/due to not being able to access the link in her e-mailShe requested a written letter stating that Branson Getaways had cancelled all reservations with no chargesShe also asked to be placed on our Do Not Call listAll reservations were cancelled and I mailed out a letter yesterday for Mrs*** per her request
Mrand Mrs*** have an Open Dated Certificate valid through and they are very welcome to reschedule if they decide to do soBranson Getaways will not contact the ***'s per their request
Non refundable policy and the details of the package were disclosed to Mrs*** at the time of saleThe confirmation recording is available for reviewWe understand Mrs*** regrets purchasing this vacation package but our company stands by the policy and can not refund due to buyers remorse
Respectfully,
*** ***
Branson Getaways
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I simply requested a $refund that was charged against my credit card for a vacation package that I did not take and immediately had reservations aboutI registered for a "*** vacation" and when I was called initially, I assumed I had won, until *** Stout told me that I had not won, but this was a great deal they were offering meI had to make an immediate decision from a fast talker (as they say, just listen to his taped message with me and you will see how pushy he was) of which I now regretI called back within a day or so of talking to *** and asked for a refund of which he would not give meThen when I decided I *** we well use it or lose my $is when I called back and talked to Anistasha and she emailed my information when I read that I "MUST PRINT AND BRING" the emailed information with me that's when I called her back and said I did not have a printer and couldn't do thatShe said that was alrightWell, if it was alright, why did their email tell me I MUST PRINT IT AND BRING IT? This conversation with her along with the uncertainty I had initially after talking to "faster talker" *** made me ask for a refundThey shouldn't mind refunding money to me when I did not get anything in returnIf they take people's money like this, then I say beware to everyone and will make this known when I see future post on Facebook where they are offering "*** vacations"!
Final Business Response /* (4000, 9, 2016/05/12) */
Mrs*** stated they don't have anything in return for the $they paid, they do have a vacation certificate valid through the end of this yearBranson getaways is willing to give a *** extension validating their vacation certificate through December Our non-refundable policy was disclosed to Mrs*** prior to charging her credit card, therefore, we stand by our policy, and will not be able to process the refund
Please let us know if the ***'s would like to extend their vacation certificate at no additional cost
Respectfully,
*** ***
Branson Getaways
Final Consumer Response /* (4200, 11, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I do not want to have to go to a location who knows how far from the motel you would put us in to sit and listen to hours of spill about a time share now, what makes you think I would want to do that months or a year and a half from nowI signed up for a "***" vacation and that is not what I got...I got a fast talking man who pushed your product on me and I did not have adequate time to think about itI did however, think about it overnight and decided that was not what I wanted to doBut once you got my credit card number, you were finished being niceThere were just too many things that I did not fully understand as I have already explained to you and negative things kept out weighing the positiveI do not now or ever want to take your $tripI simply want a refundIf you all are that hard pressed to take innocent people's money that they have worked hard for, then I guess you are in the right businessIf everyone except me is satisfied with your dealings, then it shouldn't hurt you to give me my $backOn the other hand, if most everyone else feels like I do, then you must be taking advantage of a lot of people and the Revdex.com should investigate your dealingsI simply CANNOT print the information you emailed me with clear instructions to PRINT AND BRING it with me to a welcome center that I would have to spend time off the beaten path finding, then find the motel you chose to put me in, then find the music show you chose, then find the restaurant you chose, then find the place to listen to who knows how many hours of more people like yourself trying to push a time share off on meI would much rather use my $toward doing what I want to do and not waste time looking for what you tell me I have to doLike I have already said, you must be hard pressed for $of other people's hard earned money when they have not used or taken advantage of ANY OF YOUR PRODUCTS to not fulfill a refund when requestedWhat you are doing is just wrong...you publish a notice to register for a "*** vacation" and then you supposedly give one vacation away, but prey on all the other people who "were not lucky enough to win the *** VACATION"No where in the initial registration did I see where you would be calling the losers to fast talk them into buying your NONREFUNDABLE vacationIt's nothing but a sham and if the truth was known, probably NOBODY EVER WINS THE *** VACATIONIt's probably just your way of getting folks' information so you can contact them and fast talk them into buy the $package...a way for you to make money is what I think
Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bransongetaways.com
*** ***
*** *** ***
Boyle, MS
Branson Getaways confirmation ***
Ms*** was at the *** *** ***
*** on July 6, she spoke with *** *** one of Branson Getaways Concierge RepresentativesThe only way we could obtain Ms*** credit card information is for her to hand us the cardI have a signed copy of the receipt from our terminal with our address and phone number printed at the top of the receipt and the entry method says it was swiped not manually entered*** sold Ms*** a return trip for *** The package is for nights lodging (up to people in the room) adult tickets to one show off the list that was provided at the time of purchase adult dinners to the *** *** *** a VIP coupon book and a two hour presentation at the *** *** *** that is requiredOnce you complete the presentation you will receive *** cashThis information was provided at the time of purchase and Ms*** did initial and sign the information provided to herWhere the income stated *** *** put retired 55+ which there is no income requirement for retired individuals over the age of When Ms*** received her confirmation e-mail no where on the email does it state she must make *** to use this package
If Ms*** would not like this package she will need to contact me personally at XXX-XXX-XXXX so I can get her credit card information to process a refund Branson Getaways does not have her credit card information
*** ***
Branson Getaways
Concierge Office Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a full refund and although they say I will receive a full refund if I call.....I just don't want to accept their response until I see the actual refund in my checking account
True enough it didn't mention the *** income in th email, but it DOES state it on the paper they gave me ...where I was told just to initial everything although I didn't have my glasses to read what I was initialing - which was stupid on MY part
Final Business Response /* (4000, 11, 2015/07/20) */
Mrs*** called Branson Getaways on 7/to get her refund which was processed immediately by me personallyAs I explained to her on the phone the credit could take up to business days to show on her accountThe approval code is and the batch number is XXXXXX
Thanks,
*** ***
Final Consumer Response /* (2000, 13, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanx for ur help
Initial Business Response /* (1000, 5, 2015/06/17) */
To Whom it *** Concern
Ms*** purchased a vacation package from Branson Getaways in the morning of Friday, 4/24/Later that afternoon she contacted our Corporate office asking to cancel her purchase and refund her moneyI explained to
her the vacation package was sold as non-refundable and her card had already been chargedI reminded her the non-refundable policy was disclosed at the time of saleShe stated at the time of speaking to me her brother has been diagnosed with Parkinson diseaseI expressed my sympathy for her brother and reminded her the vacation package is valid all the way through December of I offered to play the recording on Monday 4/27/Ms*** refused to listen to itShe informed me she would be disputing the charge of *** with *** *** I told her I would have no choice but to respondThat was the end of our first conversationWe did receive a credit card dispute from *** ***
On 6/11/Ms.*** contacted our office again demanding a cancellation numberI explained to her that Branson Getaways is in the middle of a dispute with *** *** and the outcome of this dispute is un-knownMs*** threatened to hire an attorneyI reminded her again she purchased a non-refundable package and agreed to everything that was disclosed to her at the time of saleMs***'s package includes:
-4-nights lodging at *** *** ***
-adult tickets to *** *** ***
-Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
-day night Go Anywhere certificate and *** cash upon completion of the 2-hour promotional tour at our host Resort
Ms*** keeps referring to a Condo Hoax in her complaintWe are not sure why she is saying that hotels are sold out for the rest of the yearMs*** purchased a vacation package with a hotel stay and we do not have any "black out dates"She is welcome to arrive any day of the weekWe only ask for a two weeks notice
Branson Getaways received notification from *** *** on 6/15/stating the dispute was resolved in our favor
Branson Getaways is not a scamWe have been in business for years and have brought thousands of families to Branson, MO for vacationsWe would love for Ms*** to come to Branson and enjoy her vacation as well
Respectfully,
*** ***
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2016/01/27) */
To Whom It *** Concern:
This is in reference to the vacation package with Branson Getaways that was purchased by Ms*** on April 27, to Branson, MO for $
Ms*** registered online with our company to win a vacation
package to Branson, MOThe winner was already chosen for that day and Ms*** was contacted by our sales office and was offered a discounted vacationMs*** provided her credit card information as well as authorization to process the one time charge of $Shauna, the confirmation manager did go over our non-refundable policy at the time of saleThe confirmation of this purchase, which was recorded during the sale, is available to be reviewedOn 6/24/our Customer Care department received a letter from Ms*** requesting a refund of $due to her health and ageI called Ms*** immediatelyI left a message explaining that I need to speak with her in regards to her vacation package, and to please contact me at her next convenienceI left my name, office hours, and direct extension numberAs of today 1/27/Branson Getaways has not heard from Ms*** through mail or telephoneMs*** is welcome to contact me directly to resolve this issue
*** ***
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2015/08/28) */
We would like to apologize to [redacted] for the misunderstandings. I do believe it was a miscommunication between the hotel, [redacted] and our Welcome Center staff. The $80.00 charge for the extra night was quoted by our Welcome Center staff without...
knowledge of the 3rd person in the room. [redacted] hotel charges $10.00 per night for additional people in the room. We will be refunding $20.00 back to [redacted]'s debit card.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did get back my $20. by them returning it to my debit card. They are being truthful about not knowing about the third person since she came in to the business with my daughter when we first arrived and I spoke about her to them also. My daughter and I shared one bed and she used the second bed. We were told when first reserving the package that up to 4 people were included in the room. No extra charge was ever mentioned . The package deal was set up knowing about the third person and we had discussed getting a third ticket for [redacted] for $25. When we realized later that [redacted] was not playing that week, I accepted the [redacted] as an alternative and told them I needed a third ticket for that, expecting to get a good discount. I was charged the full price of $54. for my guest to attend. I was surprised that no discount was given for her ticket. The $50. I got for attending the Time Share seminar didn't even cover that cost I had. All through the town there were 2 for 1 specials and coupons for discounts but I was charged as if there were no further discounts available. We did enjoy the show but my friend had already seen it before in Pigeon Fork in the past. I was led to believe many discounts would come with the card I got but it offered no discount that we could use. We did use some coupons that we picked up at the tourist info. I still feel dissatisfied. Glad they came through with the $20. They should have done that when I was standing there in their office.
Final Business Response /* (4000, 9, 2015/09/02) */
The vacation package was sold with 2 adults. The hotel fire code will allow up to 5 people in the room, however the hotel does charge for additional people in the room over 2 adults. I'm confused on where the $25.00 for the additional [redacted] ticket came from because our cost for Jonah is $47.99. We did give Ms. [redacted] the option of [redacted] because she chose to arrive during the time [redacted] is not performing. She chose to go to the [redacted] The additional ticket she purchased for $53.00 is our cost. I apologize if she feels this was not discounted enough, her vacation package she purchased for the 2 adults was at a significant discount and she knew at the time of sale she would be getting $50.00 cash.
The Branson Guest card book is great for savings if you use it, and it does have buy one get one free and discounts for shows, attractions and restaurants.
Branson Getaways did reinstate Ms. [redacted]'s vacation package at no additional charge when she checked in at our welcome center the following day after her arrival was scheduled. The reason our welcome center did not refund the $20.00 when Ms. [redacted] was in their face is because they have to get approval from the corporate office since Branson Getaways will be charged the $20.00 for the additional person in the room by the hotel.
I apologize Ms. [redacted] was not satisfied with her vacation package. I am not sure what she would like for resolution, she did use her vacation package. We will be happy to place Ms. [redacted] on our Do Not Call List.
Thank you!
Angie [redacted]
Operations Manager
Branson Getaways
X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I was presented with the package I was told that up to 4 people were included in the room. No mention of extra charges was ever made. The entire package was to include the full price of the "3 days 2 nights" and 2 tickets to [redacted] at the time I first made the purchase. I was told by the women on the phone , and I do have their names written down but not with me at this moment, that they could give us a discounted 3rd ticket for [redacted] for $25. They did say the calls were recorded so this should be verifiable. Since the third person could not travel at any other time, we chose the dates we did and because our schools had not started yet. When I found out that [redacted] was not on for that whole week that I had available, I was very disappointed and so I settled for the [redacted] show. With the Confederate flag debate so recent I was unsure if I would enjoy the show but we did have a good time in spite of the rest. I am definitely a Northerner at heart!. I was told that the hotel and the Getaways had availability to get discounted tickets for shows and did not expect to be charged the full price of a person who had just walked in off the street and knew nothing about how to save money. Of course we would have used the Guest card if it had any discount but it did not. As I stated before , the coupons found in public places around town were better than the Guide card. Since we could not have gotten to Branson any quicker due to traffic accidents tying up the highway for hours and since I had to drive through the night to get there, we did not have any use of the room the first night or the breakfasts or the pool. We decided to get the third night when it was offered for $80. The third person was known to the clerk there and we had her in the room at the Getaways offices. No mention of extra charges OR I would have declined and stayed elsewhere. We actually only had one breakfast there for 3 people so I don't see the justification for the extra charge. I have looked at many other hotels in the area since and none of them charge that high for 3 people. Some great deal! And I did not think the hotel was as advertised , not a resort but I was under the impression it was a fancy resort and I told that to my guests but it was just standard. I'm not naïve and I have stayed in many places and paid what was fair and I have researched the area for future reference and many nicer places have better facilities and prices. I won't forget the many crickets swimming with us in the pool either. I know it is a chronic problem and it was not fixed. I do want to be on your Do not call list as I won't use or recommend your company to anyone .I actually have warned friends to get their own rooms online and not waste time with the phoney "package deals" I resent the phrase " when Ms. [redacted] was in their face" For one thing she kept calling Mrs. [redacted] and I was offended at that since I specifically wrote Ms. Also I was not "in her face" I spoke to her in a calm tone of voice and lodged my complaint in a sincere way. I did not use any language that was not proper or loud. I did let her know that I did not appreciate her tone of voice to me and then as she answered the phone she was all cheery and friendly. Actually I was on my side of the counter and was cooperating with her request that I go back to my car to get the I.D. and Debit card so she could print me out a receipt. Writing this is taking me quite a long time of which I could have been doing something much more pleasant. It leaves a bad taste in my mouth to have had to report this as I wanted my vacation memories to be wonderful but this is just a fly in my ointment. The rest of Branson was great and I will return but not with their program at all. I feel sorry for those who did give in and buy those timeshares as there are liquidation centers on every corner of Branson for those who can't get rid of them. Thank you for considering this complaint. I hope in future they will think about making sure they actually state ahead of time all the hidden costs. If it was my business I would have cheerfully offered more compensation for the sake of good customer relations.
Initial Business Response /* (1000, 5, 2017/05/09) */
[redacted] called our corporate office this morning and asked for a supervisor. I took over the phone call and listened to [redacted], she was telling me her husband had a kidney transplant and his health is not well. She asked if she could have a...
refund and I explained the vacation packages are sold nonrefundable and her package was expired, therefore I would not be able to refund the $349.00. She then asked if she could have a partial refund, I explained again about our nonrefundable policy that was disclosed to her when she bought in 2013. The [redacted]'s vacation package expired in 2015. Our sales department gave her an additional year to use her vacation package upon purchase. We have spoken with [redacted] on several occasions regarding her vacation and her asking for extensions, we charge $25.00 for an extension on our vacation packages, however we have graciously waived the extension fee each and every time [redacted] has asked. When I spoke with [redacted] today I even offered her to gift her vacation to a friend or family member and she said she didn't have any friends or family to gift or sell it to. I apologized to [redacted], but did not just say "no" sorry! I offered her a solution of gifting the vacation because I cannot refund her money due to our nonrefundable policy and the fact the vacation gift certificate has expired... it was purchased in 2013. If [redacted] has a friend or family member that would like to use the vacation and they qualify, we will be happy to help her that way.
Respectfully,
[redacted]
Branson Getaways
Operations manager
XXX-XXX-XXXX
[redacted]@bransongetaways.com
Initial Consumer Rebuttal /* (3000, 8, 2017/05/17) */
Thank you for your response to my complaint with Branson Getaways.
I am NOT pleased with the results of my request of them for all or partial refund of the money they have used since 2013, that I paid them for services unused. That amount is $349.00 coupled with the interest on that amount that is in their account all this time.
I am so disappointed in Branson Getaways in their refusal to return any of the money I have paid in good faith to them.
How were my husband and I to know that he would have medical/health issues stemming from his kidney transplant which was done in June 2012 at the University of NE Medical Center in Omaha NE?
I can provide documentation of any or all of his medical records pertaining to this surgery and subsequent health related issues since the transplant.
Furthermore, we, as seniors, have no friends who we could gift or sell the Branson Getaways package to, as was indicated by the manager with whom I spoke last week.
It is disrespectful to senior citizens who can not, for medical reasons, make the trip to Branson for the package purchased, be penalized for our health or age related issues.
As May is "Older American's Month", it is my intention to seek advice and/or help from any and all legal organizations at my disposal to reopen this issue with Branson Getaways in order to regain my refund in either all or partial that is owed to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, I do not agree to the statements made that (1) I was given a choice between cash rebate and cruise - there was NO choice given to me and (2) I wasn't "clearly" explained of the extra charges for the cruise - I was just told that I would get a free cruise for 2 with some additional expenses, wasn't told I had to give $400-$600 extra!!But, I do not want to stretch this further and accept the resolution offered. However, I saw in the email that I could only reply till 4 PM CT on 12/8 else will need to wait till next month for the refund - I got the email around 4 and saw it just now (5:30 CT), please confirm by when can I expect the refund on my card?
Sincerely,
[redacted]
Initial Business Response /* (1000, 12, 2016/11/17) */
[redacted]Document Attached[redacted]
Branson Getaways would like to apologize for the delay in responding to Mrs. [redacted] complaint. We were unaware of this complaint until today due to an e-mail error.
On 6/6/2016 Mrs. [redacted] purchased a discounted...
vacation package for $[redacted] that includes:
*2 nights lodging in Branson, Missouri
*2 adult/s 0 child/s show tickets to [redacted] Show
*1 Guest Card book (coupon book)
*Go Anywhere Bonus Certificate and $[redacted] cash upon completion of the 2-hour tour of the host resort.
[redacted], the confirmation manager, did go over the vacation package with Mrs. [redacted] and he also explained at the time of sale both husband and wife must attend the presentation /tour in order to keep this promotional rate. The confirmation part of the sale was recorded and is available for review.
On 10/17/2016 Mrs. [redacted] contacted our reservation department to set her arrival date. She informed us her husband won't be traveling with her, she will be brining her daughter. At that time Mrs. [redacted] was reminded that her husband MUST attend the presentation/tour at our Host Resort. Mrs. [redacted] stated her husband has health issues. The reservationist did offer to put Mrs. [redacted] daughter as the primary on the vacation package as long as she meets the Host Resort qualifications for the presentation/tour and Mrs. [redacted] could travel to Branson as her guest. Mrs. [redacted] said she will talk to her daughter and will call us back. We haven't heard back from the [redacted] since then.
Mrs. [redacted] bought a non-refundable package and our policy was disclosed to her by [redacted], the confirmation manager, at the time of sale. Our company policy was also disclosed on the Open Dated Gift Certificate that was e-mailed to Mrs. [redacted] on 6/7/2016. Branson Getaways does not discriminate against anyone, however the resort has qualifications that must be met in order to qualify for a promotional package with a discounted rate.
Should you have questions or if I may be of additional assistance, please contact me at 1-800-335-8411 Ext [redacted] Monday through Friday 8 AM-4 PM CST.
[redacted]
Branson Getaways
Customer Care
Initial Business Response /* (1000, 5, 2016/08/24) */
Ms. [redacted] bought a vacation package from Branson Getaways on 10/3/2012. At the end of 2013 her vacation package expired. Throughout the years we made multiple attempts to accommodate Ms. McCaney's vacation needs. On 8/8/2016 Ms. [redacted]...
called to set her arrival date for September. Unfortunately, Ms. [redacted] no longer meets the qualification requirement to take a timeshare presentation. Our reservations department offered to qualify one of her guests for the timeshare presentation. However, our Host resort informed us they did not qualify either. Therefore, we are unable to honor this expired vacation certificate.
Respectfully,
[redacted]
Customer Care
Branson Getaways
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had my address and phone number.When I purchased my package.They told me my vacation never expired.since they don't want honormyvacation.please ask them to send my money.298.00 they want me to purchase another package .I refused, I don't have money to give away [redacted] wants my family to go to a presentation.They turned down, my daughter that make over 50,00 a year, they turned her down,it's crazy, when we purchase, timeshare.me and family go in together,purchase together.we don't put a burden on one.person.
Final Business Response /* (4000, 9, 2016/08/26) */
The original Gift Certificate letter was e-mailed to Ms. [redacted] on 10/04/2012 showing the vacation package does have an expiration date and was valid through the end of 2013. Ms. [redacted] paid $249.00. Due to the vacation package being expired, the only way we can honor the vacation package is if Ms. [redacted] will transfer/gift her certificate to a single individual or a couple that would qualify by the resort to attend a timeshare presentation. [redacted] didn't qualify for the resort presentations, therefore, she tried to gift it to her daughters and based on resort qualifications our host resort didn't qualify either.
Respectfully,
[redacted]
Branson Getaways
Final Consumer Response /* (4200, 11, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept as the rules changed after the package was purchased prior to the new rules. They should be required to grant me my trip. I also 298. Not 249. Now I am being held accountable for being forced to their presentation since they made changes afterwards. I should not feel new rules applied to me as my package was purchased prior to their changes. To not lose the Package I had one of my daughter's to take over that does make 50k a year they said no credit check just have to make that amount and they disqualified my daughter as she was willing to provide a check stub so it's something they are looking for that they are lying about. Why do I have to be forced to do a presentation anyway. all I am askinf if they do not want to honor my package why did they let me buy it and since they want to be unfair and make new applied and grant the ok rules then give me my money back. Why should I have to lose my money over this as I don't have no one.to.gift it off to
Initial Business Response /* (1000, 5, 2015/08/25) */
Mr. and Mrs. [redacted] purchased a Branson Getaways vacation package on 8/4/15. The vacation package includes 3 days 2 nights lodging at Grand Plaza hotel, 2 adult tickets to the Grand jubilee show, dinner for two at the Golden Coral, a Guest card...
coupon book and after the completion of a two hour timeshare presentation they would receive a bonus trip "Air Anywhere" which includes airfare. At no time during the sales call did [redacted] (the vacation coordinator) ever mention there would be airfare included to come to Branson. I apologize that Mr. and Mrs. [redacted] misunderstood the offer. We do have a confirmation recording which clearly gives the details of what the [redacted]'s purchased and this recording is available for the [redacted]'s to listen to or anyone with the Revdex.com if they would like to hear it.
Mr. [redacted] did call our corporate office on 8/19/15 and spoke with [redacted]. [redacted] did go over all details of the package with Mr. [redacted] and she let him know the airfare was ONLY with the bonus certificate. He said he must have misunderstood and thanked her and said he would call back with an arrival date. The following day Mr. [redacted] called again and spoke with [redacted] and she went over the same details again with him and this time he demanded his money back because they misunderstood and simply just didn't want it now. [redacted] explained the vacation packages are sold non-refundable and this was disclosed to him at the time of sale. He then wanted to speak to [redacted]'s manager so that is when I took over the phone conversation and tried to explain everything to Mr. [redacted] again. He didn't want to hear it and said I would give him his money back. I explained we stand behind our nonrefundable policy and I will not be able to refund his money. He said he was going to dispute the charge with his credit card company, I informed him that is his right by credit card regulations and we would be happy to respond.
Mr. and Mrs. [redacted] did receive everything that was sold to them by [redacted] at the time of sale. This sale is confirmed and approved by Mr. and Mrs. [redacted] on confirmation recording. I do apologize that they misunderstood the offer. Unfortunately, Branson Getaways would not still be in business after 18 years if we included airfare for two plus the two nights lodging, two show tickets, dinner for two, guest card book and a bonus trip to every client for only $299.00.
If Mr. and Mrs. [redacted] would like to use their Branson vacation making travel arrangement on their own, we will be happy to schedule their Branson vacation. Then once they have used their Branson trip and completed the presentation they will receive the bonus trip "Air Anywhere".
Respectfully,
[redacted]
Operations Manager
Branson Getaways
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response is partially right. It's accurate that I spoke to Joyce on 8/19 and that we misunderstood. The part where I told her I will call back with an arrival date is not, I said I needed to speak with my wife. Once my wife got home from work, I told her I called & was told the trip to Branson doesn't include airfare. She said yes it does, I wrote it down & she showed me her notes. She said if it doesn't include air, were not going & would of never bought it. I called back that same evening & had to leave a message because it was after 4pm. The message was that we thought the package included airfare & we would like them to refund the charge because of the misunderstanding. They didn't call me back until just after 3pm the next day to tell me they wouldn't refund, and yes I did get upset. I guess I just don't get it, they sold us something that we thought included air. I told them we couldn't go, even if it was a misunderstanding. Why would this company not want to do the right thing and refund the purchase? We haven't used anything of theirs, why would they want to keep the money if we can't go? They could refund this purchase if they want to do the right thing, they just don't want to which I think is terrible! How do they sleep at night taking advantage of people? Angie also makes it sound like she was pleasant to me in her response. When I told her I was going to dispute the charge & write the Revdex.com, her response was we will reply & won't refund you. She had no regard to what we were saying, just wanted to make sure we didn't get refunded is my impression. We want the charge refunded!
Final Business Response /* (4000, 9, 2015/08/27) */
Mr. [redacted] has stated he would be disputing the charge of $299.00 with his Credit Card Company, therefore this matter is out of our hands until the dispute is resolved.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company could just resolve this very easily if they are truly honest. Her statement kind of contradicts her 2nd statement about them being in business for how ever many years. If they can afford to give away numerous trips to Branson daily, they certainly can refund because the customer misunderstood. But no, when I spoke to them on the phone they were far from pleasant. They made it pretty clear that they were going to do what ever they needed to do to see I wasn't refunded. Maybe you should request all the recordings they have.
Mr. [redacted] purchased a vacation package on 9/6/17. All of the detail of the vacation package were disclosed to him at the time of sale. This is the first correspondence we have from Mr. [redacted] concerning the price he paid for his vacation package. Mr. [redacted] chose to purchase our standard vacation...
package for $299.00. Our packages come with either a cash rebate or a bonus Cruise certificate for 3,4 or 5-night cruise. According to our records, Mr. [redacted] chose the Cruise certificate as gifting for attending a timeshare tour/presentation. [redacted], the confirmation manage, did explain to Mr. [redacted] that he will be responsible to pay port fees and taxes on the Cruise. The confirmation recording of sale is available for your review. However, we understand Mr. [redacted] is upset about the price of the vacation package he paid for. Branson Getaways is willing to give Mr.[redacted] $100.00 as well as his 3,4 or 5-night cruise. Please let us know if Mr. [redacted] would like us to credit $100.00 to his credit card we have on file. Our office will be closed December 9th through January 7th. If we do not hear from Mr. [redacted] by tomorrow 12/8/17 by 4PM CST we will be happy to issue the credit when we return on January 8th.Respectfully, [redacted]Customer Care
Initial Business Response /* (1000, 9, 2015/07/21) */
Branson Getaways responded to Case ID [redacted] (same complaint from the same client). Ms. [redacted] money was refunded on 7/17/2015 by Joyce after Ms. [redacted] called Joyce to give her the credit card number to be refunded.
Respectfully,...
Initial Business Response /* (1000, 14, 2016/10/25) */
Mr. [redacted] purchased a vacation package on 8/18/2016 for [redacted] that includes:
- 3-night stay at the [redacted] hotel
- 2 adults and 3 children tickets to [redacted] show
- $[redacted] cash gifting upon completion of a...
timeshare tour at our Host [redacted]
Everything was confirmed and recorded at the time of sale by the confirmation manager [redacted] with Mr. [redacted]
Mr. [redacted] contacted our office on several occasions. The first time he e-mailed us on 9/12/16 asking about his package. He stated he didn't receive it via e-mail. I informed him there is a possibility it went to his "spam" folder on 8/19/2016. I forwarded his Open Dated Certificate to his e-mail address again and he did find it in his "spam" folder this time. Mr. [redacted] did question his gifting. He stated he was supposed to receive 3 different gifts after attending a timeshare tour: [redacted] cash, Go Anywhere Certificate and a Cruise Certificate. I e-mailed him back and explained I listen to the recording and the confirmation manager confirmed one gifting of [redacted] cash. I explained he can choose one gift out of three choices and we would be happy to change that information in our system. I offered to play the recording over the phone for him. Mr. [redacted] contacted us on 9/28/2016 to request a full refund. I explained the vacation package was sold as non-refundable and it was disclosed at the time of sale. He never did listen to the recording. We are welcoming the opportunity to play the recording that was done at the time of sale with Mr. [redacted] Branson Getaways won't be able to refund [redacted] because everything was disclosed to Mr. [redacted] at the time of sale.
Respectfully,
[redacted]
Customer Care
Initial Business Response /* (1000, 15, 2016/07/28) */
I apologize for just now responding to the complaint. We had no record of it until today, 7/27/2016.
Mr. [redacted] bought a vacation package to Branson, MO for $169.00 on 5/6/2016.
Mr. [redacted] had filed a credit card dispute in June and...
Branson Getaways responded to it. Our corporate office had no contact from Mr. [redacted] in regards to his purchase until the dispute. Once Mr. [redacted] left a message on 6/26/16 stating he has been trying to get ahold of our company, I personally called Mr. [redacted] and left a message on his cell phone XXX-XXX-XXXX asking him to call me back at X-XXX-XXX-XXXX ext. 3003. Mr. [redacted] never called me back. On 7/9/2016 we received another dispute from Mr. [redacted]'s credit card company. Branson Getaways accepted the dispute on 7/10/2016. Therefore, Mr. [redacted] needs to contact his American Express to see when the funds will be released back to his account.
Once again we apologized for the delay in responding to the complaint. I would also like to apologize for our sales office in not responding to Mr. [redacted] phone messages.
Respectfully,
[redacted]
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 17, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that after several months of calling, No call backs till it was claimed against the credit card and back and forth of them declining the refund, Even though they stated (I'm sure we can get those phone records) they would give us the opportunity to cancel if my wife was not interested, And after multiple bad reviews on different sites they did finally give me the refund. I feel this is a case that the Revdex.com needs to consider if the monthly payment made to them to get a Revdex.com accredited rating is worth their reputation. Yes Branson Getaways ultimately did give the refund but not until bad reviews and time spent disputing several times with my credit card company. I really feel like people need to be made aware that Branson getaways will make any promise to sell you a package with no intent to back up the promises made. I could say yes they gave the money back just forget it but does that help anyone else?
Final Business Response /* (4000, 19, 2016/08/01) */
Mr. [redacted] never contacted our Corporate Office regarding the refund that was discussed with our sales office. The 1-800 number to our Corporate office was provided to Mr. [redacted] at the time of sale. I do understand his frustration with the situation, had he contacted us at the corporate office we could have resolved all these issues without having to go to these measures. Once our Corporate office learned the details of the exceptions that were made for Mr.[redacted] at the time of sale we honored the refund by accepting the credit card dispute. Again I want to apologize to Mr. [redacted] that no one from our sales office returned his calls.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2016/11/17) */
Ms. [redacted] visited our website and registered to win a free vacation to Branson, MO. The winner was already chosen for that month and Ms. [redacted] was contacted by our sales office and was offered a discounted vacation that includes the...
following:
*2-nights lodging at [redacted] Hotel
*2 adult tickets to [redacted] Show
*Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
*5 day 5 night [redacted] certificate upon completion of the 2-hour promotional tour at our host Resort.
The confirmation of this purchase, which was recorded during the sale, is available for review. We will be more than happy to e-mail the confirmation recording to Ms. [redacted] or to the Revdex.com for their review to hear Ms. [redacted] approving the transaction on her [redacted] card. The vacation package offered to Ms. [redacted] was not free. The $[redacted] price was mentioned multiple times in the recording.
Branson Getaways has been in business for over 18 years and we have accommodated many vacations during that time. We understand there are other offers by different companies in Branson, MO that do not match our offers. We did not scam Ms. [redacted] out of her money. In fact, she currently has a vacation package with our company and we welcome the opportunity to provide services and accommodate her vacation needs.
Respectfully,
[redacted]
Branson Getaways
Customer Care.
Initial Business Response /* (1000, 5, 2016/08/11) */
We, at Branson Getaways, have made an executive decision and feel it is in our best interest to refund Ms. [redacted] the $273.00 for her vacation certificate. Even through, [redacted] and [redacted] were completely honest with Ms. [redacted] at the time of...
sale when disclosing all qualifications and requirements for our vacation certificate. At no time did Shauna ever hang up on Ms. [redacted]. She was treated with the upmost respect and courtesy by Branson Getaways. The confirmation recording done at the time of sale was offered for Ms. [redacted] to review and it is also available for anyone with the Revdex.com to review.
Respectfully,
[redacted]
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2016/11/28) */
[redacted] purchased an Open dated Certificate with our company on 3/11/2016. Our records show the [redacted]'s spoke with our reservations department on several occasions throughout the year over the phone and through e-mails. On 9/19/2016 Mr....
[redacted] spoke with me and asked to set their arrival dates for 12/9/16 (2-night stay). I did set it up and explained that within 2 days I will be e-mailing their confirmation itinerary to the e-mail address we have on file [redacted]@aol.com
The confirmation e-mail was sent out on 9/20/16. Branson Getaways has everything confirmed for our clients. Please see attached confirmation letter that was e-mailed to Mr. and Mrs. [redacted].
Respectfully,
[redacted]
Branson Getaways
Customer care
Initial Business Response /* (1000, 14, 2016/11/07) */
On 8/30/Ms*** bought an Open Dated Certificate valid through Ms*** is correct we do ask for day notice during major holidays and Fall/Christmas season, however all reservations are based upon availability and this
information is noted on the Open Dated Gift Certificate that was e-mailed to Ms*** on 8/31/
Ms*** contacted us on 10/6/to set up her arrival for 11/10/(3-night stay)and at that time all of the hotels we work with were sold out for those datesMs*** got upset and hung up the phoneThe next day we received an e-mail from Ms*** requesting to set her arrival dates for the same dates we discussed the day beforeShe expressed her disappointment, so ***, the reservationist, e-mailed her back on 10/7/offering to submit the request but could not guarantee it would be availableMs*** never replied to *** e-mail
On 10/11/*** e-mailed Ms*** again letting her know we had an opening for 11/10/arrivalMs*** responded "I found one cheaper and I don't have to listen to some sales pitch"
Branson Getaways tried to accommodate Ms***'s request but it was her choice to go with another companyMs*** still has an Open Dated Certificate valid through We would be happy to accommodate Ms***'s vacation needs in the near future
Respectfully,
*** ***
Customer Care
Initial Consumer Rebuttal /* (3000, 16, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She never told me that they would respond if there were cancelsWith my health I need to go nowI told the lady I was only com in to Brandon one last time to see the *** .she assured me if I booked a month in advance there would not be a problemWhen I called the month in advance they told me they couldn't accommodate me
Final Business Response /* (4000, 18, 2016/11/08) */
***, the confirmation manger, never said "there would not be a problem" to set arrival date with days noticeOur recording states *** explained to Ms*** that we do require "at least days notice for the busy Fall and Christmas season"At the time of sale *** did mentioned that it gets "crazy here around that time"
Branson Getaways tried to accommodate Ms***'s requestWe didn't have a chance to explain that we can put her on a waiting list for her requested dates because she hung up the phone before I could finish my conversation with herOnce we had an opening on her requested dates she was the first client *** contacted to see if she is still interested on arriving these datesBranson getaways will be happy to share the correspondence between Ms*** and *** in reservations department
Ms***'s vacation package is valid through We would be happy to extend her vacation Certificate through with no additional charges due to her health at this time
Respectfully,
*** ***
Branson Getaways
Initial Business Response /* (1000, 5, 2016/05/03) */
*** *** purchased a vacation package to *** ** on 3/18/for 4-days and 3-nights for $Our records indicate the vacation package was sold with an arrival date of 6/20/
On 4/26/*** *** contacted our reservations
office to cancel "the whole thing"I told him I can cancel the arrival of 6/20/and their vacation package would be placed on an Open Dated Certificate valid through December of *** *** indicated he doesn't want to use this packageI explained the vacation package was sold as non-refundable and the non-refundable policy was disclosed to his wife at the time of saleThe confirmation of the sale was recorded and available for reviewThe recording also discloses the details of the package and the price was disclosed to *** *** on 3/18/
Branson Getaways cancelled the arrival of 6/20/and sent an Open Dated Certificate to the *** via e-mailThe vacation package includes:
*3-nights lodging at Barrington Hotel
*adult tickets to Grand Jubilee Show
Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
*3-night GO Anywhere Certificate upon completion of the 2-hour promotional tour at our Host Resort
The vacation package is valid through December of this year and we would be happy to schedule new dates for Mrand Mrs***
Respectfully,
*** ***
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
sale of said package was to high pressured even if I knew it was non-refundable which, I didn't we do not meet the requirements for this package , no major credit card and no 40,dollars and not interested in a time share in bransonmany unfavorable responses on facebook about such trips .only solution to this problem is reinbursement of dollars
Final Business Response /* (4000, 9, 2016/05/06) */
Mr*** feels the sale was too high pressure, if he was feeling this way he simply could have hung up the phone, but instead he and Mrs*** chose to purchase this vacation package and willingly gave us their debit card informationThey even set dates to arrive in June
The host resort will accept debit or credit card as a form of identification40K income is not required at the resort where the ***'s were scheduled to tour
Our non-refundable policy was disclosed at the time of sale and it was covered on the confirmation recording, therefore our clients were informed of no refundsAt the time of sale *** *** added an extra night to her basic 2-night stay packageWe will be happy to refund $for the 3rd nightBut the base package was sold as non-refundable
Respectfully,
*** ***
Branson Getaways
Customer Care
Final Consumer Response /* (4200, 11, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the only way this is going to get resolved is full payment of $349.00.we were completely misled by the sales rep.never explained the charges.tried to sell some kind of cruise.never told by repno refund's.never got email with instrutions.its all a sales pitch to make money.look at the complaint's on facebook.will be contacting facebook about what is happening on there site.also contacting wyndham corporate offices
Initial Business Response /* (1000, 5, 2016/03/04) */
Branson Getaways left a message on 3/1/for Mr*** asking to contact us in order to resolve this issueAs of today 3/4/we haven't heard back from our clientBranson Getaways has refunded $to the credit card we have on file
with last the digits Please contact us if you have further questions
Respectfully,
Branson Getaways
Initial Business Response /* (1000, 5, 2016/05/06) */
MrsFree purchased a vacation package on 10/22/She called on 10/23/and left a message on our answering machine stating "something came up and we need this charge reversed"I called her back and explained the $was already
charged to her card and this vacation package was sold as non-refundableShe stated she wanted her money back because this package is not ***I explained we already had a winner for that day and she was offered a discounted vacation to Branson, MOMrs*** got frustrated and ended the phone call by hanging up while I was still trying to explain the details of her package and she can schedule her reservations for later date
On 5/2/Mrs*** contacted us again and set arrival date for 5/23/I was the reservationist who answered her call and booked her reservations per her requestMrs*** didn't mention that she doesn't have a printer, otherwise I would of offered to send her confirmation letter to her physical addressI did explain she will be receiving it via e-mail
On 5/4/Mrs*** called upset that her e-mail stated that she must print this letter and bring it to the Welcome Center to check inI assured her she didn't have to have the letter in hand when they arriveI let her know the vacation package will be waiting for her at the Welcome Center which will include her vouchers and The Guest Card BookI offered to send her a confirmation letter through the mailMrs*** was getting upset with me about purchasing this vacation back in OctoberI was sympathetic with her after she stated that package cost her nothing but problemsShe regretted her decisionI tried to make it more positive for her and encourage her to come and use her getaways since she already paid for itI had the letter printed and ready to be mailed out, when Mrs*** called and cancelled her arrival of 5/23/due to not being able to access the link in her e-mailShe requested a written letter stating that Branson Getaways had cancelled all reservations with no chargesShe also asked to be placed on our Do Not Call listAll reservations were cancelled and I mailed out a letter yesterday for Mrs*** per her request
Mrand Mrs*** have an Open Dated Certificate valid through and they are very welcome to reschedule if they decide to do soBranson Getaways will not contact the ***'s per their request
Non refundable policy and the details of the package were disclosed to Mrs*** at the time of saleThe confirmation recording is available for reviewWe understand Mrs*** regrets purchasing this vacation package but our company stands by the policy and can not refund due to buyers remorse
Respectfully,
*** ***
Branson Getaways
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I simply requested a $refund that was charged against my credit card for a vacation package that I did not take and immediately had reservations aboutI registered for a "*** vacation" and when I was called initially, I assumed I had won, until *** Stout told me that I had not won, but this was a great deal they were offering meI had to make an immediate decision from a fast talker (as they say, just listen to his taped message with me and you will see how pushy he was) of which I now regretI called back within a day or so of talking to *** and asked for a refund of which he would not give meThen when I decided I *** we well use it or lose my $is when I called back and talked to Anistasha and she emailed my information when I read that I "MUST PRINT AND BRING" the emailed information with me that's when I called her back and said I did not have a printer and couldn't do thatShe said that was alrightWell, if it was alright, why did their email tell me I MUST PRINT IT AND BRING IT? This conversation with her along with the uncertainty I had initially after talking to "faster talker" *** made me ask for a refundThey shouldn't mind refunding money to me when I did not get anything in returnIf they take people's money like this, then I say beware to everyone and will make this known when I see future post on Facebook where they are offering "*** vacations"!
Final Business Response /* (4000, 9, 2016/05/12) */
Mrs*** stated they don't have anything in return for the $they paid, they do have a vacation certificate valid through the end of this yearBranson getaways is willing to give a *** extension validating their vacation certificate through December Our non-refundable policy was disclosed to Mrs*** prior to charging her credit card, therefore, we stand by our policy, and will not be able to process the refund
Please let us know if the ***'s would like to extend their vacation certificate at no additional cost
Respectfully,
*** ***
Branson Getaways
Final Consumer Response /* (4200, 11, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I do not want to have to go to a location who knows how far from the motel you would put us in to sit and listen to hours of spill about a time share now, what makes you think I would want to do that months or a year and a half from nowI signed up for a "***" vacation and that is not what I got...I got a fast talking man who pushed your product on me and I did not have adequate time to think about itI did however, think about it overnight and decided that was not what I wanted to doBut once you got my credit card number, you were finished being niceThere were just too many things that I did not fully understand as I have already explained to you and negative things kept out weighing the positiveI do not now or ever want to take your $tripI simply want a refundIf you all are that hard pressed to take innocent people's money that they have worked hard for, then I guess you are in the right businessIf everyone except me is satisfied with your dealings, then it shouldn't hurt you to give me my $backOn the other hand, if most everyone else feels like I do, then you must be taking advantage of a lot of people and the Revdex.com should investigate your dealingsI simply CANNOT print the information you emailed me with clear instructions to PRINT AND BRING it with me to a welcome center that I would have to spend time off the beaten path finding, then find the motel you chose to put me in, then find the music show you chose, then find the restaurant you chose, then find the place to listen to who knows how many hours of more people like yourself trying to push a time share off on meI would much rather use my $toward doing what I want to do and not waste time looking for what you tell me I have to doLike I have already said, you must be hard pressed for $of other people's hard earned money when they have not used or taken advantage of ANY OF YOUR PRODUCTS to not fulfill a refund when requestedWhat you are doing is just wrong...you publish a notice to register for a "*** vacation" and then you supposedly give one vacation away, but prey on all the other people who "were not lucky enough to win the *** VACATION"No where in the initial registration did I see where you would be calling the losers to fast talk them into buying your NONREFUNDABLE vacationIt's nothing but a sham and if the truth was known, probably NOBODY EVER WINS THE *** VACATIONIt's probably just your way of getting folks' information so you can contact them and fast talk them into buy the $package...a way for you to make money is what I think
Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bransongetaways.com
*** ***
*** *** ***
Boyle, MS
Branson Getaways confirmation ***
Ms*** was at the *** *** ***
*** on July 6, she spoke with *** *** one of Branson Getaways Concierge RepresentativesThe only way we could obtain Ms*** credit card information is for her to hand us the cardI have a signed copy of the receipt from our terminal with our address and phone number printed at the top of the receipt and the entry method says it was swiped not manually entered*** sold Ms*** a return trip for *** The package is for nights lodging (up to people in the room) adult tickets to one show off the list that was provided at the time of purchase adult dinners to the *** *** *** a VIP coupon book and a two hour presentation at the *** *** *** that is requiredOnce you complete the presentation you will receive *** cashThis information was provided at the time of purchase and Ms*** did initial and sign the information provided to herWhere the income stated *** *** put retired 55+ which there is no income requirement for retired individuals over the age of When Ms*** received her confirmation e-mail no where on the email does it state she must make *** to use this package
If Ms*** would not like this package she will need to contact me personally at XXX-XXX-XXXX so I can get her credit card information to process a refund Branson Getaways does not have her credit card information
*** ***
Branson Getaways
Concierge Office Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a full refund and although they say I will receive a full refund if I call.....I just don't want to accept their response until I see the actual refund in my checking account
True enough it didn't mention the *** income in th email, but it DOES state it on the paper they gave me ...where I was told just to initial everything although I didn't have my glasses to read what I was initialing - which was stupid on MY part
Final Business Response /* (4000, 11, 2015/07/20) */
Mrs*** called Branson Getaways on 7/to get her refund which was processed immediately by me personallyAs I explained to her on the phone the credit could take up to business days to show on her accountThe approval code is and the batch number is XXXXXX
Thanks,
*** ***
Final Consumer Response /* (2000, 13, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanx for ur help
Initial Business Response /* (1000, 5, 2015/06/17) */
To Whom it *** Concern
Ms*** purchased a vacation package from Branson Getaways in the morning of Friday, 4/24/Later that afternoon she contacted our Corporate office asking to cancel her purchase and refund her moneyI explained to
her the vacation package was sold as non-refundable and her card had already been chargedI reminded her the non-refundable policy was disclosed at the time of saleShe stated at the time of speaking to me her brother has been diagnosed with Parkinson diseaseI expressed my sympathy for her brother and reminded her the vacation package is valid all the way through December of I offered to play the recording on Monday 4/27/Ms*** refused to listen to itShe informed me she would be disputing the charge of *** with *** *** I told her I would have no choice but to respondThat was the end of our first conversationWe did receive a credit card dispute from *** ***
On 6/11/Ms.*** contacted our office again demanding a cancellation numberI explained to her that Branson Getaways is in the middle of a dispute with *** *** and the outcome of this dispute is un-knownMs*** threatened to hire an attorneyI reminded her again she purchased a non-refundable package and agreed to everything that was disclosed to her at the time of saleMs***'s package includes:
-4-nights lodging at *** *** ***
-adult tickets to *** *** ***
-Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
-day night Go Anywhere certificate and *** cash upon completion of the 2-hour promotional tour at our host Resort
Ms*** keeps referring to a Condo Hoax in her complaintWe are not sure why she is saying that hotels are sold out for the rest of the yearMs*** purchased a vacation package with a hotel stay and we do not have any "black out dates"She is welcome to arrive any day of the weekWe only ask for a two weeks notice
Branson Getaways received notification from *** *** on 6/15/stating the dispute was resolved in our favor
Branson Getaways is not a scamWe have been in business for years and have brought thousands of families to Branson, MO for vacationsWe would love for Ms*** to come to Branson and enjoy her vacation as well
Respectfully,
*** ***
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2016/01/27) */
To Whom It *** Concern:
This is in reference to the vacation package with Branson Getaways that was purchased by Ms*** on April 27, to Branson, MO for $
Ms*** registered online with our company to win a vacation
package to Branson, MOThe winner was already chosen for that day and Ms*** was contacted by our sales office and was offered a discounted vacationMs*** provided her credit card information as well as authorization to process the one time charge of $Shauna, the confirmation manager did go over our non-refundable policy at the time of saleThe confirmation of this purchase, which was recorded during the sale, is available to be reviewedOn 6/24/our Customer Care department received a letter from Ms*** requesting a refund of $due to her health and ageI called Ms*** immediatelyI left a message explaining that I need to speak with her in regards to her vacation package, and to please contact me at her next convenienceI left my name, office hours, and direct extension numberAs of today 1/27/Branson Getaways has not heard from Ms*** through mail or telephoneMs*** is welcome to contact me directly to resolve this issue
*** ***
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2015/08/28) */
We would like to apologize to [redacted] for the misunderstandings. I do believe it was a miscommunication between the hotel, [redacted] and our Welcome Center staff. The $80.00 charge for the extra night was quoted by our Welcome Center staff without...
knowledge of the 3rd person in the room. [redacted] hotel charges $10.00 per night for additional people in the room. We will be refunding $20.00 back to [redacted]'s debit card.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did get back my $20. by them returning it to my debit card. They are being truthful about not knowing about the third person since she came in to the business with my daughter when we first arrived and I spoke about her to them also. My daughter and I shared one bed and she used the second bed. We were told when first reserving the package that up to 4 people were included in the room. No extra charge was ever mentioned . The package deal was set up knowing about the third person and we had discussed getting a third ticket for [redacted] for $25. When we realized later that [redacted] was not playing that week, I accepted the [redacted] as an alternative and told them I needed a third ticket for that, expecting to get a good discount. I was charged the full price of $54. for my guest to attend. I was surprised that no discount was given for her ticket. The $50. I got for attending the Time Share seminar didn't even cover that cost I had. All through the town there were 2 for 1 specials and coupons for discounts but I was charged as if there were no further discounts available. We did enjoy the show but my friend had already seen it before in Pigeon Fork in the past. I was led to believe many discounts would come with the card I got but it offered no discount that we could use. We did use some coupons that we picked up at the tourist info. I still feel dissatisfied. Glad they came through with the $20. They should have done that when I was standing there in their office.
Final Business Response /* (4000, 9, 2015/09/02) */
The vacation package was sold with 2 adults. The hotel fire code will allow up to 5 people in the room, however the hotel does charge for additional people in the room over 2 adults. I'm confused on where the $25.00 for the additional [redacted] ticket came from because our cost for Jonah is $47.99. We did give Ms. [redacted] the option of [redacted] because she chose to arrive during the time [redacted] is not performing. She chose to go to the [redacted] The additional ticket she purchased for $53.00 is our cost. I apologize if she feels this was not discounted enough, her vacation package she purchased for the 2 adults was at a significant discount and she knew at the time of sale she would be getting $50.00 cash.
The Branson Guest card book is great for savings if you use it, and it does have buy one get one free and discounts for shows, attractions and restaurants.
Branson Getaways did reinstate Ms. [redacted]'s vacation package at no additional charge when she checked in at our welcome center the following day after her arrival was scheduled. The reason our welcome center did not refund the $20.00 when Ms. [redacted] was in their face is because they have to get approval from the corporate office since Branson Getaways will be charged the $20.00 for the additional person in the room by the hotel.
I apologize Ms. [redacted] was not satisfied with her vacation package. I am not sure what she would like for resolution, she did use her vacation package. We will be happy to place Ms. [redacted] on our Do Not Call List.
Thank you!
Angie [redacted]
Operations Manager
Branson Getaways
X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I was presented with the package I was told that up to 4 people were included in the room. No mention of extra charges was ever made. The entire package was to include the full price of the "3 days 2 nights" and 2 tickets to [redacted] at the time I first made the purchase. I was told by the women on the phone , and I do have their names written down but not with me at this moment, that they could give us a discounted 3rd ticket for [redacted] for $25. They did say the calls were recorded so this should be verifiable. Since the third person could not travel at any other time, we chose the dates we did and because our schools had not started yet. When I found out that [redacted] was not on for that whole week that I had available, I was very disappointed and so I settled for the [redacted] show. With the Confederate flag debate so recent I was unsure if I would enjoy the show but we did have a good time in spite of the rest. I am definitely a Northerner at heart!. I was told that the hotel and the Getaways had availability to get discounted tickets for shows and did not expect to be charged the full price of a person who had just walked in off the street and knew nothing about how to save money. Of course we would have used the Guest card if it had any discount but it did not. As I stated before , the coupons found in public places around town were better than the Guide card. Since we could not have gotten to Branson any quicker due to traffic accidents tying up the highway for hours and since I had to drive through the night to get there, we did not have any use of the room the first night or the breakfasts or the pool. We decided to get the third night when it was offered for $80. The third person was known to the clerk there and we had her in the room at the Getaways offices. No mention of extra charges OR I would have declined and stayed elsewhere. We actually only had one breakfast there for 3 people so I don't see the justification for the extra charge. I have looked at many other hotels in the area since and none of them charge that high for 3 people. Some great deal! And I did not think the hotel was as advertised , not a resort but I was under the impression it was a fancy resort and I told that to my guests but it was just standard. I'm not naïve and I have stayed in many places and paid what was fair and I have researched the area for future reference and many nicer places have better facilities and prices. I won't forget the many crickets swimming with us in the pool either. I know it is a chronic problem and it was not fixed. I do want to be on your Do not call list as I won't use or recommend your company to anyone .I actually have warned friends to get their own rooms online and not waste time with the phoney "package deals" I resent the phrase " when Ms. [redacted] was in their face" For one thing she kept calling Mrs. [redacted] and I was offended at that since I specifically wrote Ms. Also I was not "in her face" I spoke to her in a calm tone of voice and lodged my complaint in a sincere way. I did not use any language that was not proper or loud. I did let her know that I did not appreciate her tone of voice to me and then as she answered the phone she was all cheery and friendly. Actually I was on my side of the counter and was cooperating with her request that I go back to my car to get the I.D. and Debit card so she could print me out a receipt. Writing this is taking me quite a long time of which I could have been doing something much more pleasant. It leaves a bad taste in my mouth to have had to report this as I wanted my vacation memories to be wonderful but this is just a fly in my ointment. The rest of Branson was great and I will return but not with their program at all. I feel sorry for those who did give in and buy those timeshares as there are liquidation centers on every corner of Branson for those who can't get rid of them. Thank you for considering this complaint. I hope in future they will think about making sure they actually state ahead of time all the hidden costs. If it was my business I would have cheerfully offered more compensation for the sake of good customer relations.
Initial Business Response /* (1000, 5, 2017/05/09) */
[redacted] called our corporate office this morning and asked for a supervisor. I took over the phone call and listened to [redacted], she was telling me her husband had a kidney transplant and his health is not well. She asked if she could have a...
refund and I explained the vacation packages are sold nonrefundable and her package was expired, therefore I would not be able to refund the $349.00. She then asked if she could have a partial refund, I explained again about our nonrefundable policy that was disclosed to her when she bought in 2013. The [redacted]'s vacation package expired in 2015. Our sales department gave her an additional year to use her vacation package upon purchase. We have spoken with [redacted] on several occasions regarding her vacation and her asking for extensions, we charge $25.00 for an extension on our vacation packages, however we have graciously waived the extension fee each and every time [redacted] has asked. When I spoke with [redacted] today I even offered her to gift her vacation to a friend or family member and she said she didn't have any friends or family to gift or sell it to. I apologized to [redacted], but did not just say "no" sorry! I offered her a solution of gifting the vacation because I cannot refund her money due to our nonrefundable policy and the fact the vacation gift certificate has expired... it was purchased in 2013. If [redacted] has a friend or family member that would like to use the vacation and they qualify, we will be happy to help her that way.
Respectfully,
[redacted]
Branson Getaways
Operations manager
XXX-XXX-XXXX
[redacted]@bransongetaways.com
Initial Consumer Rebuttal /* (3000, 8, 2017/05/17) */
Thank you for your response to my complaint with Branson Getaways.
I am NOT pleased with the results of my request of them for all or partial refund of the money they have used since 2013, that I paid them for services unused. That amount is $349.00 coupled with the interest on that amount that is in their account all this time.
I am so disappointed in Branson Getaways in their refusal to return any of the money I have paid in good faith to them.
How were my husband and I to know that he would have medical/health issues stemming from his kidney transplant which was done in June 2012 at the University of NE Medical Center in Omaha NE?
I can provide documentation of any or all of his medical records pertaining to this surgery and subsequent health related issues since the transplant.
Furthermore, we, as seniors, have no friends who we could gift or sell the Branson Getaways package to, as was indicated by the manager with whom I spoke last week.
It is disrespectful to senior citizens who can not, for medical reasons, make the trip to Branson for the package purchased, be penalized for our health or age related issues.
As May is "Older American's Month", it is my intention to seek advice and/or help from any and all legal organizations at my disposal to reopen this issue with Branson Getaways in order to regain my refund in either all or partial that is owed to me.
Thank you for your service,
[redacted]
cc. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, I do not agree to the statements made that (1) I was given a choice between cash rebate and cruise - there was NO choice given to me and (2) I wasn't "clearly" explained of the extra charges for the cruise - I was just told that I would get a free cruise for 2 with some additional expenses, wasn't told I had to give $400-$600 extra!!But, I do not want to stretch this further and accept the resolution offered. However, I saw in the email that I could only reply till 4 PM CT on 12/8 else will need to wait till next month for the refund - I got the email around 4 and saw it just now (5:30 CT), please confirm by when can I expect the refund on my card?
Sincerely,
[redacted]
Initial Business Response /* (1000, 12, 2016/11/17) */
[redacted]Document Attached[redacted]
Branson Getaways would like to apologize for the delay in responding to Mrs. [redacted] complaint. We were unaware of this complaint until today due to an e-mail error.
On 6/6/2016 Mrs. [redacted] purchased a discounted...
vacation package for $[redacted] that includes:
*2 nights lodging in Branson, Missouri
*2 adult/s 0 child/s show tickets to [redacted] Show
*1 Guest Card book (coupon book)
*Go Anywhere Bonus Certificate and $[redacted] cash upon completion of the 2-hour tour of the host resort.
[redacted], the confirmation manager, did go over the vacation package with Mrs. [redacted] and he also explained at the time of sale both husband and wife must attend the presentation /tour in order to keep this promotional rate. The confirmation part of the sale was recorded and is available for review.
On 10/17/2016 Mrs. [redacted] contacted our reservation department to set her arrival date. She informed us her husband won't be traveling with her, she will be brining her daughter. At that time Mrs. [redacted] was reminded that her husband MUST attend the presentation/tour at our Host Resort. Mrs. [redacted] stated her husband has health issues. The reservationist did offer to put Mrs. [redacted] daughter as the primary on the vacation package as long as she meets the Host Resort qualifications for the presentation/tour and Mrs. [redacted] could travel to Branson as her guest. Mrs. [redacted] said she will talk to her daughter and will call us back. We haven't heard back from the [redacted] since then.
Mrs. [redacted] bought a non-refundable package and our policy was disclosed to her by [redacted], the confirmation manager, at the time of sale. Our company policy was also disclosed on the Open Dated Gift Certificate that was e-mailed to Mrs. [redacted] on 6/7/2016. Branson Getaways does not discriminate against anyone, however the resort has qualifications that must be met in order to qualify for a promotional package with a discounted rate.
Should you have questions or if I may be of additional assistance, please contact me at 1-800-335-8411 Ext [redacted] Monday through Friday 8 AM-4 PM CST.
[redacted]
Branson Getaways
Customer Care
Initial Business Response /* (1000, 5, 2016/08/24) */
Ms. [redacted] bought a vacation package from Branson Getaways on 10/3/2012. At the end of 2013 her vacation package expired. Throughout the years we made multiple attempts to accommodate Ms. McCaney's vacation needs. On 8/8/2016 Ms. [redacted]...
called to set her arrival date for September. Unfortunately, Ms. [redacted] no longer meets the qualification requirement to take a timeshare presentation. Our reservations department offered to qualify one of her guests for the timeshare presentation. However, our Host resort informed us they did not qualify either. Therefore, we are unable to honor this expired vacation certificate.
Respectfully,
[redacted]
Customer Care
Branson Getaways
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had my address and phone number.When I purchased my package.They told me my vacation never expired.since they don't want honormyvacation.please ask them to send my money.298.00 they want me to purchase another package .I refused, I don't have money to give away [redacted] wants my family to go to a presentation.They turned down, my daughter that make over 50,00 a year, they turned her down,it's crazy, when we purchase, timeshare.me and family go in together,purchase together.we don't put a burden on one.person.
Final Business Response /* (4000, 9, 2016/08/26) */
The original Gift Certificate letter was e-mailed to Ms. [redacted] on 10/04/2012 showing the vacation package does have an expiration date and was valid through the end of 2013. Ms. [redacted] paid $249.00. Due to the vacation package being expired, the only way we can honor the vacation package is if Ms. [redacted] will transfer/gift her certificate to a single individual or a couple that would qualify by the resort to attend a timeshare presentation. [redacted] didn't qualify for the resort presentations, therefore, she tried to gift it to her daughters and based on resort qualifications our host resort didn't qualify either.
Respectfully,
[redacted]
Branson Getaways
Final Consumer Response /* (4200, 11, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept as the rules changed after the package was purchased prior to the new rules. They should be required to grant me my trip. I also 298. Not 249. Now I am being held accountable for being forced to their presentation since they made changes afterwards. I should not feel new rules applied to me as my package was purchased prior to their changes. To not lose the Package I had one of my daughter's to take over that does make 50k a year they said no credit check just have to make that amount and they disqualified my daughter as she was willing to provide a check stub so it's something they are looking for that they are lying about. Why do I have to be forced to do a presentation anyway. all I am askinf if they do not want to honor my package why did they let me buy it and since they want to be unfair and make new applied and grant the ok rules then give me my money back. Why should I have to lose my money over this as I don't have no one.to.gift it off to
Initial Business Response /* (1000, 5, 2015/08/25) */
Mr. and Mrs. [redacted] purchased a Branson Getaways vacation package on 8/4/15. The vacation package includes 3 days 2 nights lodging at Grand Plaza hotel, 2 adult tickets to the Grand jubilee show, dinner for two at the Golden Coral, a Guest card...
coupon book and after the completion of a two hour timeshare presentation they would receive a bonus trip "Air Anywhere" which includes airfare. At no time during the sales call did [redacted] (the vacation coordinator) ever mention there would be airfare included to come to Branson. I apologize that Mr. and Mrs. [redacted] misunderstood the offer. We do have a confirmation recording which clearly gives the details of what the [redacted]'s purchased and this recording is available for the [redacted]'s to listen to or anyone with the Revdex.com if they would like to hear it.
Mr. [redacted] did call our corporate office on 8/19/15 and spoke with [redacted]. [redacted] did go over all details of the package with Mr. [redacted] and she let him know the airfare was ONLY with the bonus certificate. He said he must have misunderstood and thanked her and said he would call back with an arrival date. The following day Mr. [redacted] called again and spoke with [redacted] and she went over the same details again with him and this time he demanded his money back because they misunderstood and simply just didn't want it now. [redacted] explained the vacation packages are sold non-refundable and this was disclosed to him at the time of sale. He then wanted to speak to [redacted]'s manager so that is when I took over the phone conversation and tried to explain everything to Mr. [redacted] again. He didn't want to hear it and said I would give him his money back. I explained we stand behind our nonrefundable policy and I will not be able to refund his money. He said he was going to dispute the charge with his credit card company, I informed him that is his right by credit card regulations and we would be happy to respond.
Mr. and Mrs. [redacted] did receive everything that was sold to them by [redacted] at the time of sale. This sale is confirmed and approved by Mr. and Mrs. [redacted] on confirmation recording. I do apologize that they misunderstood the offer. Unfortunately, Branson Getaways would not still be in business after 18 years if we included airfare for two plus the two nights lodging, two show tickets, dinner for two, guest card book and a bonus trip to every client for only $299.00.
If Mr. and Mrs. [redacted] would like to use their Branson vacation making travel arrangement on their own, we will be happy to schedule their Branson vacation. Then once they have used their Branson trip and completed the presentation they will receive the bonus trip "Air Anywhere".
Respectfully,
[redacted]
Operations Manager
Branson Getaways
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Her response is partially right. It's accurate that I spoke to Joyce on 8/19 and that we misunderstood. The part where I told her I will call back with an arrival date is not, I said I needed to speak with my wife. Once my wife got home from work, I told her I called & was told the trip to Branson doesn't include airfare. She said yes it does, I wrote it down & she showed me her notes. She said if it doesn't include air, were not going & would of never bought it. I called back that same evening & had to leave a message because it was after 4pm. The message was that we thought the package included airfare & we would like them to refund the charge because of the misunderstanding. They didn't call me back until just after 3pm the next day to tell me they wouldn't refund, and yes I did get upset. I guess I just don't get it, they sold us something that we thought included air. I told them we couldn't go, even if it was a misunderstanding. Why would this company not want to do the right thing and refund the purchase? We haven't used anything of theirs, why would they want to keep the money if we can't go? They could refund this purchase if they want to do the right thing, they just don't want to which I think is terrible! How do they sleep at night taking advantage of people? Angie also makes it sound like she was pleasant to me in her response. When I told her I was going to dispute the charge & write the Revdex.com, her response was we will reply & won't refund you. She had no regard to what we were saying, just wanted to make sure we didn't get refunded is my impression. We want the charge refunded!
Final Business Response /* (4000, 9, 2015/08/27) */
Mr. [redacted] has stated he would be disputing the charge of $299.00 with his Credit Card Company, therefore this matter is out of our hands until the dispute is resolved.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company could just resolve this very easily if they are truly honest. Her statement kind of contradicts her 2nd statement about them being in business for how ever many years. If they can afford to give away numerous trips to Branson daily, they certainly can refund because the customer misunderstood. But no, when I spoke to them on the phone they were far from pleasant. They made it pretty clear that they were going to do what ever they needed to do to see I wasn't refunded. Maybe you should request all the recordings they have.
Mr. [redacted] purchased a vacation package on 9/6/17. All of the detail of the vacation package were disclosed to him at the time of sale. This is the first correspondence we have from Mr. [redacted] concerning the price he paid for his vacation package. Mr. [redacted] chose to purchase our standard vacation...
package for $299.00. Our packages come with either a cash rebate or a bonus Cruise certificate for 3,4 or 5-night cruise. According to our records, Mr. [redacted] chose the Cruise certificate as gifting for attending a timeshare tour/presentation. [redacted], the confirmation manage, did explain to Mr. [redacted] that he will be responsible to pay port fees and taxes on the Cruise. The confirmation recording of sale is available for your review. However, we understand Mr. [redacted] is upset about the price of the vacation package he paid for. Branson Getaways is willing to give Mr.[redacted] $100.00 as well as his 3,4 or 5-night cruise. Please let us know if Mr. [redacted] would like us to credit $100.00 to his credit card we have on file. Our office will be closed December 9th through January 7th. If we do not hear from Mr. [redacted] by tomorrow 12/8/17 by 4PM CST we will be happy to issue the credit when we return on January 8th.Respectfully, [redacted]Customer Care
Initial Business Response /* (1000, 9, 2015/07/21) */
Branson Getaways responded to Case ID [redacted] (same complaint from the same client). Ms. [redacted] money was refunded on 7/17/2015 by Joyce after Ms. [redacted] called Joyce to give her the credit card number to be refunded.
Respectfully,...
Anastasia [redacted]
Branson Getaways
Initial Business Response /* (1000, 14, 2016/10/25) */
Mr. [redacted] purchased a vacation package on 8/18/2016 for [redacted] that includes:
- 3-night stay at the [redacted] hotel
- 2 adults and 3 children tickets to [redacted] show
- $[redacted] cash gifting upon completion of a...
timeshare tour at our Host [redacted]
Everything was confirmed and recorded at the time of sale by the confirmation manager [redacted] with Mr. [redacted]
Mr. [redacted] contacted our office on several occasions. The first time he e-mailed us on 9/12/16 asking about his package. He stated he didn't receive it via e-mail. I informed him there is a possibility it went to his "spam" folder on 8/19/2016. I forwarded his Open Dated Certificate to his e-mail address again and he did find it in his "spam" folder this time. Mr. [redacted] did question his gifting. He stated he was supposed to receive 3 different gifts after attending a timeshare tour: [redacted] cash, Go Anywhere Certificate and a Cruise Certificate. I e-mailed him back and explained I listen to the recording and the confirmation manager confirmed one gifting of [redacted] cash. I explained he can choose one gift out of three choices and we would be happy to change that information in our system. I offered to play the recording over the phone for him. Mr. [redacted] contacted us on 9/28/2016 to request a full refund. I explained the vacation package was sold as non-refundable and it was disclosed at the time of sale. He never did listen to the recording. We are welcoming the opportunity to play the recording that was done at the time of sale with Mr. [redacted] Branson Getaways won't be able to refund [redacted] because everything was disclosed to Mr. [redacted] at the time of sale.
Respectfully,
[redacted]
Customer Care
Initial Business Response /* (1000, 15, 2016/07/28) */
I apologize for just now responding to the complaint. We had no record of it until today, 7/27/2016.
Mr. [redacted] bought a vacation package to Branson, MO for $169.00 on 5/6/2016.
Mr. [redacted] had filed a credit card dispute in June and...
Branson Getaways responded to it. Our corporate office had no contact from Mr. [redacted] in regards to his purchase until the dispute. Once Mr. [redacted] left a message on 6/26/16 stating he has been trying to get ahold of our company, I personally called Mr. [redacted] and left a message on his cell phone XXX-XXX-XXXX asking him to call me back at X-XXX-XXX-XXXX ext. 3003. Mr. [redacted] never called me back. On 7/9/2016 we received another dispute from Mr. [redacted]'s credit card company. Branson Getaways accepted the dispute on 7/10/2016. Therefore, Mr. [redacted] needs to contact his American Express to see when the funds will be released back to his account.
Once again we apologized for the delay in responding to the complaint. I would also like to apologize for our sales office in not responding to Mr. [redacted] phone messages.
Respectfully,
[redacted]
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 17, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept that after several months of calling, No call backs till it was claimed against the credit card and back and forth of them declining the refund, Even though they stated (I'm sure we can get those phone records) they would give us the opportunity to cancel if my wife was not interested, And after multiple bad reviews on different sites they did finally give me the refund. I feel this is a case that the Revdex.com needs to consider if the monthly payment made to them to get a Revdex.com accredited rating is worth their reputation. Yes Branson Getaways ultimately did give the refund but not until bad reviews and time spent disputing several times with my credit card company. I really feel like people need to be made aware that Branson getaways will make any promise to sell you a package with no intent to back up the promises made. I could say yes they gave the money back just forget it but does that help anyone else?
Final Business Response /* (4000, 19, 2016/08/01) */
Mr. [redacted] never contacted our Corporate Office regarding the refund that was discussed with our sales office. The 1-800 number to our Corporate office was provided to Mr. [redacted] at the time of sale. I do understand his frustration with the situation, had he contacted us at the corporate office we could have resolved all these issues without having to go to these measures. Once our Corporate office learned the details of the exceptions that were made for Mr.[redacted] at the time of sale we honored the refund by accepting the credit card dispute. Again I want to apologize to Mr. [redacted] that no one from our sales office returned his calls.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2016/11/17) */
Ms. [redacted] visited our website and registered to win a free vacation to Branson, MO. The winner was already chosen for that month and Ms. [redacted] was contacted by our sales office and was offered a discounted vacation that includes the...
following:
*2-nights lodging at [redacted] Hotel
*2 adult tickets to [redacted] Show
*Discount coupon book that includes discounts to the theatres, restaurants, shopping, attractions, golfing and more
*5 day 5 night [redacted] certificate upon completion of the 2-hour promotional tour at our host Resort.
The confirmation of this purchase, which was recorded during the sale, is available for review. We will be more than happy to e-mail the confirmation recording to Ms. [redacted] or to the Revdex.com for their review to hear Ms. [redacted] approving the transaction on her [redacted] card. The vacation package offered to Ms. [redacted] was not free. The $[redacted] price was mentioned multiple times in the recording.
Branson Getaways has been in business for over 18 years and we have accommodated many vacations during that time. We understand there are other offers by different companies in Branson, MO that do not match our offers. We did not scam Ms. [redacted] out of her money. In fact, she currently has a vacation package with our company and we welcome the opportunity to provide services and accommodate her vacation needs.
Respectfully,
[redacted]
Branson Getaways
Customer Care.
Initial Business Response /* (1000, 5, 2016/08/11) */
We, at Branson Getaways, have made an executive decision and feel it is in our best interest to refund Ms. [redacted] the $273.00 for her vacation certificate. Even through, [redacted] and [redacted] were completely honest with Ms. [redacted] at the time of...
sale when disclosing all qualifications and requirements for our vacation certificate. At no time did Shauna ever hang up on Ms. [redacted]. She was treated with the upmost respect and courtesy by Branson Getaways. The confirmation recording done at the time of sale was offered for Ms. [redacted] to review and it is also available for anyone with the Revdex.com to review.
Respectfully,
[redacted]
Customer Care
Branson Getaways
Initial Business Response /* (1000, 5, 2016/11/28) */
[redacted] purchased an Open dated Certificate with our company on 3/11/2016. Our records show the [redacted]'s spoke with our reservations department on several occasions throughout the year over the phone and through e-mails. On 9/19/2016 Mr....
[redacted] spoke with me and asked to set their arrival dates for 12/9/16 (2-night stay). I did set it up and explained that within 2 days I will be e-mailing their confirmation itinerary to the e-mail address we have on file [redacted]@aol.com
The confirmation e-mail was sent out on 9/20/16. Branson Getaways has everything confirmed for our clients. Please see attached confirmation letter that was e-mailed to Mr. and Mrs. [redacted].
Respectfully,
[redacted]
Branson Getaways
Customer care