Initial Business Response /* (1000, 6, 2016/12/09) */
Mr. [redacted] contacted our Reservations office yesterday after receiving his itinerary and resort policies and procedures stating he toured at [redacted] resort through another company last year. He stated he wasn't aware that the tour was with the...
[redacted] Resort at the time of sale. After listening to the recording [redacted], the confirmation manager, did state that our client will be touring at the [redacted] resort. On the recording Mr. [redacted] did not mention anything about touring at that facility within the last year. Branson Getaways tried to accommodate Mr. [redacted] by offering to cancel his reservations and place his vacation package on an Open Dated Certificate valid through December of 2018, to reduce package price to [redacted] (original package price), and to refund the additional [redacted] for the upgrades that Mr. [redacted] paid for at the time of sale.
This morning Branson Getaways contacted the Resort. With approval the resort will allow our client to tour this time. [redacted] contacted Mr. [redacted] and offered to re-instate his reservation. Mr. [redacted] informed us he has made other plans. After careful consideration Branson Getaways has refunded Mr. [redacted] remaining [redacted]
Respectfully,
Branson Getaways team.
Initial Business Response /* (1000, 5, 2016/04/26) */
The [redacted]'s did purchase a vacation package through Branson Getaways that required a presentation, we requested their presentation at Wyndham Vacation Resort, however, we received notification from Wyndham stating the [redacted]'s didn't qualify to...
take the presentation with their resort, therefore, we scheduled their presentation at Wastage Travel Club. The reason the [redacted]'s were disqualified at Westgate was not due to them touring there previously, the reason they were disqualified is because they bought into the Westgate program when they toured in January 2015. Guest are eligible to tour Westgate Travel Club every 12 months.
The [redacted]'s were e-mailed a confirmation letter in the beginning of March which disclosed the Westgate policies. On 4/12/16 our Welcome Center completed a courtesy call with [redacted]. At this time Charla, Welcome Center employee, did go over all Westgate policies and she did ask Mr. [redacted] if they owned with Westgate or any type of travel club.
Upon check in to our Welcome Center on 4/22/16 Mr. [redacted] signed and initialed an Acknowledgement of Receipt confirming he did not own with Westgate and doesn't own nor has ever owned a travel club membership. By signing the Acknowledgment of receipt Mr. [redacted] gave Branson Getaways permission to charge his credit card full retail value of their package. When the [redacted] were disqualified at Westgate for owning with them, they returned to our Welcome Center. At this time Daphne, Welcome Center employee, called her manager, [redacted] to see what options she could give the [redacted]'s. [redacted] explained they will have to pay the retail. Clients refused to pay it. [redacted] let them know she will have to cancel the 3rd night and the Dixie Stampede tickets. [redacted] called [redacted] back because the [redacted]'s were not happy with these options. [redacted] authorized for the [redacted]'s to stay the 3rd night at the hotel but for the price they paid of $199.00 Branson Getaways had to cancel the tickets. The [redacted]'s decided NOT to stay the 3rd night and go home.
Branson Getaways won't be able to refund $199.00 due to all the policies being disclosed and 2-nights lodging were used. We are faxing copies of our policies and procedures along with a copy of the signed Acknowledgment of Receipt to Revdex.com for review.
Respectfully,
[redacted]
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The day we made our reservation we was informed we would be touring at wyndham. Which the reservations was made in february. 10 days prior to coming to Branson we received a phone call from Branson Getaways stating that our tour has changed but they did not give us a reason. We stated that we already toured at westgate and I stated we thought we could not tour there again. We do not own a membership at westgate , we simply bought a try it to see if you want to buy a membership. So us knowing that Branson Getaways considers that is a membership was not posted on anything that they had us sign. With there so called notes in there computer system that they should have to prove will state I noted that we toured there before and I questioned it from the beginning. They assured us everything was ok and that westgate even approved our tour. We get to westgate like we was suppose to and westgate told us that we did not qualify due to being there once before. So if we was approved to tour from which Branson Getaways stated then how is it that we didnt qualify. We feel like we was bait and hooked into a scam. After we left westgate to go to branson getaways to question everything, we was told they switched us due to not qualifying, so we asked how did we not qualify? Branson getaways could not at first give us a reason. Then the clerk at branson getaways eventually said we didnt qualify do to our credit , so we then asked how did they check our credit being we have not given them any information. Also we assure you our credit does qualify , we can finance anything we want if we wanted too. Last time I checked having a credit score of 790's you can pretty much get what you want. For her to tell us that I knew it was a scam. So yes they can try to blame us for it all but they are in the wrong !!!! I want something done about it.
Final Business Response /* (4000, 9, 2016/05/03) */
The vacation package was sold with a presentation at Wyndham Vacation Resort, however, Branson Getaways received notification from Wyndham that the [redacted]'s did not qualify for their presentation. We were not told as to why they did not qualify, that is why we scheduled their presentation with Westgate Resorts. There was clearly miscommunication between Branson Getaways, the [redacted]'s and Westgate Resort when qualifying them for the presentation. I understand now why the [redacted]'s didn't confirm they own with Westgate because they purchased a Trial Package the last time they toured there, however, Westgate "views" the Trial Package as ownership. Due to the misunderstandings with scheduling the presentation that is required with the vacation package, Branson Getaways will refund the [redacted]'s $199.00 minus the two nights used at Grand Oaks Hotel, in which we will give our rate for the hotel nights and not the walk up rate for Grand Oaks. The refund total will be $79.00. We do apologize for the miscommunications and will be happy to place the [redacted]'s on our do not call list.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the offer , but I am still not satisfied. It was my first wedding anniversary, it was totally ruined by branson getaways miscommunication , not ours. We did not even stay at the Grand Oak Hotel we stayed at the Barrington. Everything else that I was suppose to receive was canceled. So my anniversary was ruined. We really feel that we are entitled to a full refund, Since we did everything we was suppose to do. We did not keep anything from branson getaways. The only thing we got out of it was 2 nights in a hotel, that if I was to stay in branson on my own dime it would not be at the barrington. We only stayed there due to it being our package that we paid for but got screwed out of. I am normally a calm person but we really feel like we was taken advantage of and it bothers us because we love branson and it left a bad taste in our mouths.
Initial Business Response /* (1000, 6, 2016/12/09) */
Mr. [redacted] contacted our Reservations office yesterday after receiving his itinerary and resort policies and procedures stating he toured at [redacted] resort through another company last year. He stated he wasn't aware that the tour was with the...
[redacted] Resort at the time of sale. After listening to the recording [redacted], the confirmation manager, did state that our client will be touring at the [redacted] resort. On the recording Mr. [redacted] did not mention anything about touring at that facility within the last year. Branson Getaways tried to accommodate Mr. [redacted] by offering to cancel his reservations and place his vacation package on an Open Dated Certificate valid through December of 2018, to reduce package price to [redacted] (original package price), and to refund the additional [redacted] for the upgrades that Mr. [redacted] paid for at the time of sale.
This morning Branson Getaways contacted the Resort. With approval the resort will allow our client to tour this time. [redacted] contacted Mr. [redacted] and offered to re-instate his reservation. Mr. [redacted] informed us he has made other plans. After careful consideration Branson Getaways has refunded Mr. [redacted] remaining [redacted]
Respectfully,
Branson Getaways team.
Initial Business Response /* (1000, 5, 2016/04/26) */
The [redacted]'s did purchase a vacation package through Branson Getaways that required a presentation, we requested their presentation at Wyndham Vacation Resort, however, we received notification from Wyndham stating the [redacted]'s didn't qualify to...
take the presentation with their resort, therefore, we scheduled their presentation at Wastage Travel Club. The reason the [redacted]'s were disqualified at Westgate was not due to them touring there previously, the reason they were disqualified is because they bought into the Westgate program when they toured in January 2015. Guest are eligible to tour Westgate Travel Club every 12 months.
The [redacted]'s were e-mailed a confirmation letter in the beginning of March which disclosed the Westgate policies. On 4/12/16 our Welcome Center completed a courtesy call with [redacted]. At this time Charla, Welcome Center employee, did go over all Westgate policies and she did ask Mr. [redacted] if they owned with Westgate or any type of travel club.
Upon check in to our Welcome Center on 4/22/16 Mr. [redacted] signed and initialed an Acknowledgement of Receipt confirming he did not own with Westgate and doesn't own nor has ever owned a travel club membership. By signing the Acknowledgment of receipt Mr. [redacted] gave Branson Getaways permission to charge his credit card full retail value of their package. When the [redacted] were disqualified at Westgate for owning with them, they returned to our Welcome Center. At this time Daphne, Welcome Center employee, called her manager, [redacted] to see what options she could give the [redacted]'s. [redacted] explained they will have to pay the retail. Clients refused to pay it. [redacted] let them know she will have to cancel the 3rd night and the Dixie Stampede tickets. [redacted] called [redacted] back because the [redacted]'s were not happy with these options. [redacted] authorized for the [redacted]'s to stay the 3rd night at the hotel but for the price they paid of $199.00 Branson Getaways had to cancel the tickets. The [redacted]'s decided NOT to stay the 3rd night and go home.
Branson Getaways won't be able to refund $199.00 due to all the policies being disclosed and 2-nights lodging were used. We are faxing copies of our policies and procedures along with a copy of the signed Acknowledgment of Receipt to Revdex.com for review.
Respectfully,
[redacted]
Branson Getaways
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The day we made our reservation we was informed we would be touring at wyndham. Which the reservations was made in february. 10 days prior to coming to Branson we received a phone call from Branson Getaways stating that our tour has changed but they did not give us a reason. We stated that we already toured at westgate and I stated we thought we could not tour there again. We do not own a membership at westgate , we simply bought a try it to see if you want to buy a membership. So us knowing that Branson Getaways considers that is a membership was not posted on anything that they had us sign. With there so called notes in there computer system that they should have to prove will state I noted that we toured there before and I questioned it from the beginning. They assured us everything was ok and that westgate even approved our tour. We get to westgate like we was suppose to and westgate told us that we did not qualify due to being there once before. So if we was approved to tour from which Branson Getaways stated then how is it that we didnt qualify. We feel like we was bait and hooked into a scam. After we left westgate to go to branson getaways to question everything, we was told they switched us due to not qualifying, so we asked how did we not qualify? Branson getaways could not at first give us a reason. Then the clerk at branson getaways eventually said we didnt qualify do to our credit , so we then asked how did they check our credit being we have not given them any information. Also we assure you our credit does qualify , we can finance anything we want if we wanted too. Last time I checked having a credit score of 790's you can pretty much get what you want. For her to tell us that I knew it was a scam. So yes they can try to blame us for it all but they are in the wrong !!!! I want something done about it.
Final Business Response /* (4000, 9, 2016/05/03) */
The vacation package was sold with a presentation at Wyndham Vacation Resort, however, Branson Getaways received notification from Wyndham that the [redacted]'s did not qualify for their presentation. We were not told as to why they did not qualify, that is why we scheduled their presentation with Westgate Resorts. There was clearly miscommunication between Branson Getaways, the [redacted]'s and Westgate Resort when qualifying them for the presentation. I understand now why the [redacted]'s didn't confirm they own with Westgate because they purchased a Trial Package the last time they toured there, however, Westgate "views" the Trial Package as ownership. Due to the misunderstandings with scheduling the presentation that is required with the vacation package, Branson Getaways will refund the [redacted]'s $199.00 minus the two nights used at Grand Oaks Hotel, in which we will give our rate for the hotel nights and not the walk up rate for Grand Oaks. The refund total will be $79.00. We do apologize for the miscommunications and will be happy to place the [redacted]'s on our do not call list.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the offer , but I am still not satisfied. It was my first wedding anniversary, it was totally ruined by branson getaways miscommunication , not ours. We did not even stay at the Grand Oak Hotel we stayed at the Barrington. Everything else that I was suppose to receive was canceled. So my anniversary was ruined. We really feel that we are entitled to a full refund, Since we did everything we was suppose to do. We did not keep anything from branson getaways. The only thing we got out of it was 2 nights in a hotel, that if I was to stay in branson on my own dime it would not be at the barrington. We only stayed there due to it being our package that we paid for but got screwed out of. I am normally a calm person but we really feel like we was taken advantage of and it bothers us because we love branson and it left a bad taste in our mouths.