Kettler Management

Dear Sirs: We are unable to respond to the complaint at this time because *** [redacted] does not identify what apartment project he formerly resided in Without that information, we are unable to review his file and determine whether the actions taken were appropriate Please provide this additional information and we will follow up.Best regards,Sean [redacted] C***, Esq.General CounselKettler

After careful review of the residents file we've discovered that the resident is in fact due a refund of actually an additional $for a total refund of $The residents move out pro-rate was charged correctly and actually her mopro-rated amount that was calculated incorrectly on our partShe should have been charged $based on a day month instead she was charged $543, a difference of $68.As for parking, the residents deposit statement (attached) shows that she was given a $credit for pro-rated parking, which was then added to her refund since she paid the $The resident is asking for $52, and calculated the proration off a day month when it should be daysThe breakdown is here: $200/days x days = $$200-$153= $She is receiving a deposit refund of $452.01, which breaks down below: $deposit +$interest on deposit -final water bill $-current month’s water bill $(August billing period) +credit for pro-rated parking $=$

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response fails to address any of the issues I brought up in my complaintThis representative states that I must have known I had not paid my rentHad the company fully investigated my complaint, they would find that yes, that was the case, and that is why we promptly called a staff member at the leasing office, and asked him why our account only had a $balance due if we had not yet paid August rentThis staff member apparently chose not to look into the issue at all, and gave us incorrect information- namely that we did not have to pay anything beyond the $charge on our accountThere is no way we could have known that this staff member had not investigated the issue at all when he gave us this informationWe will gladly supply phone records to verify that this phone call occurredAnd contrary to what he claims, as I stated in my original complaint, we never received any late noticeOur September account balance only reflected our usual monthly rent payment, which we paid on timeThe company's response addresses none of this.If Kettler had investigated this issue in August, when we first brought it to their attention, it could have been resolved very quickly For the record, we paid rent for August shortly after all of this occurred Regards, [redacted] ***

Thank for your the opportunity to respond It is Kettler's policy to charge a $fee to move apartments when the tenant has lived on the property under months When a tenant signs a lease for a particular apartment unit, it is up to management's discretion whether to allow that tenant to move, and if so, what charge would be associated with such a move The property management company and owner do incur costs (for instance, cleaning costs) when a tenant moves from one apartment to another We are sorry the tenant was disappointed in the policy Best regards, --Kettler Management

Kettler Management is investigating the complaint and will respond shortly.Best regards,Sean C***General Counsel

Dear Sirs:Thank you for allowing us to respond to the complaint We are always disappointed when a potential renter is unhappy with their experience, regardless of the reason.Our guidelines for rental qualification are posted online and included in the prospective resident package, including the criminal background check Please see attached.Nevertheless, due to the miscommunication that evidently occurred here, we processed a refund of [redacted] ***'s fees on May and May If he has not received them, he should receive them soon.Best regards,Sean *C***General CounselKettler Management Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The apartment number is ( [redacted] , glen Burnie , Md , and I'm hoping to see more actual actions taken towards my case , and not just incomplete info responses in order to move forward, as a real business , u would of known by now using my first and last name provided, but at this point , nothing will surprise me regardless the future response , so as the address provided and the full name , I'm hoping to see someone or something will happens real soon Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The business stated the reason for my car being towed however, regardless of the rules on paper my sister (the tenant) was unclear to the rules stated on paper given by the leasing office in GermantownKeep in mind this is not an isolated incidentOthers have fallen victim to towing believing that the visitor placard in the windshield was displayed properly and followed the rulesWhen you do not have signs directing visitors to the "guest parking area" they are going to automatically park in any of the unmarked parking spaces believing that they are following the rules such as myself and others didIf I had the funds available I would even take this matter to courtI believe others are seeking legal actionI wish that a representative from the Revdex.com could visit the Germantown complex to witness for themselves how the parking lot is situatedI believe tenants are not being properly briefed on the parking rules otherwise cars along with my own would not have been towed the same night! I have made numerous visits to the site and also witnessed numerous cars parked in the open parking lot with no stickers or visitor placardsI am very disappointed with Kettler managements oversight in saying their is no apparent issueThis just shows how much they care about their patrons and their visitorsI will never recommend their apartments in Germantown to anyone in the hopes to save them from this businesses poor practicesI do appreciate the Revdex.coms help in this matter greatly Regards, [redacted] ***

Dear Sirs: We are unable to respond to the complaint at this time because *** [redacted] does not identify what apartment project he formerly resided in Without that information, we are unable to review his file and determine whether the actions taken were appropriate Please provide this additional information and we will follow upBest regards, Sean [redacted] C***, EsqGeneral Counsel Kettler

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:April 15, 2016*** *** The Revdex.comRe: Complaint ID ***Dear *** ***:Thank you for the opportunity to reply to *** ***’s responseHe is correct in that I am buying a home and that we did know about the repipe as of the day it started January 2ndHowever, there was no constant communication with the tenants regarding when they would reach each buildingI emailed and called on separate occasions before someone would give me an estimated dateMost people need to know exactly when we need to revise our daily schedules.There was also no communication during the time they were working on our building, The checklist they posted on my door was not signed off on until nearly weeks after they started my apartment that they had completed itThis meant days of doggy daycare at $a day until I could not afford it anymore and posted a do not enter sign on my doorIf someone had said we will need to be in your apartment these exact days it would have been much more professional and helpfulFurthermore, on one of the days they left my refrigerator unplugged for an entire day leading to food spoilageSince *** *** informed me that no tenants would receive any form of compensation for the repipe I just figured I had to absorb that expense as well.*** *** called the repipe a minor inconvenience, but when you are disrupting tenant’s course of business and causing them unplanned or unwanted expenses for a non-emergency and without prior consent then it is not a minor inconvenienceFurthermore, expecting them not to have proper use of the facilities, for example the laundry room or their own kitchen, and causing them to incur nightly clean up just to try and cook a meal is not a minor inconvenienceAfter speaking with several neighbors, including those with children and who work nights, who were way more inconvenienced than myself, I do not understand management's blatant disregard for customer service.Therefore, though *** *** and *** *** misinterpreted my request to vacate early, I requested to vacate weeks early in reciprocity for the monetary and major inconvenience the repipe caused since they would not grant financial consideration, not as an excuse for buying a house.I cannot in good faith trust this particular management staff to not only try to lease my apartment should I vacate early but to also be responsible for it while I am off siteElectricity could be left on, water could be left running, accidents could happen, any sort of damage that could mean I lose my deposit or am further financially burdened beyond the $from the repipeAs of today we still remain at an impasse and I expect I will not get any consideration from this staffHowever, I hope that management can at least recognize and acknowledge their mistakes and improve their customer service for future residents, instead of putting their financial gain ahead of their jobThanks you for your time and consideration of my complaint.Best regards,*** ***

Dear Sir or Madam:
On February 24, 2015, attorneys for the property owner served *** *** *** *** with an *** notice requiring them to vacate their apartment by March 24, due to violations of the terms of their lease The *** were well aware of the ***
process when they attempted to make the March rent payment and filed this complaint to the Revdex.com Kettler Management declined to accept their March rent payment because of the pending ***, and notified the *** on March in writing of the reasons the attempted rent payment was returned (see attached letter) The issues raised in the *** complaint to the Revdex.com are moot Kettler Management will not accept any payments from the ***, who must vacate the unit by March Please do not hesitate to contact me with any questions or concernsBest regards,
Sean HC*** ***
General Counsel
Kettler Management Inc

Please find attached required document as requested.Let me know if there is anything else I can provide you.Thank you,*** ***

Dear Sirs: Thank you for the opportunity to respond to this complaint All visitor parking for the apartment complex is located in one location (in front of building #***) and is clearly marked as such The remainder of the parking spaces are reserved for residents only
The rules and regulations regarding parking were clearly explained to the tenant Mr*** was visiting during the tenant's initial lease signing meeting Even if Mr*** had a guest placard, his car was not parked in a guest parking space, it was parked in an area reserved for residents Mr*** violated the parking rules, which should have been explained to him by the tenant he was visiting If Mr*** has questions on the location of the guest parking spots in future visits, the leasing office should be able to direct him.Best regards,Sean C***General CounselKettler Management Inc

Thank you for the opportunity to address this complaint.The tenant makes several allegations and defamatory and libelous comments, none of which are backed up by any photographic or
other evidence This tenant's experience is not indicative of the experience of other tenants, many of whom have happily lived in the community for years.The tenant also omits some pertinent information The tenant claims his electric bill is $1,800, implying that the bill is for a single month This is not true The tenant's electrical bill, according to our records, fluctuated between approximately $and $per month, averaging $per month This bill is paid directly to ***, which has a separate meter for each unit We advise our tenants to expect bills of approximately $per month when they sign their lease, and this tenant's bill is in line with that estimate (obviously, the amount varies somewhat depending on the tenants' usage patterns) The tenant's bill is over $1,only because he did not make payments to *** when due.Any leaky water faucets in the tenant's unit were promptly repaired, and our understanding is that the water bill did not change significantly after the minor leaks were repaired Therefore, the leaks, if any, cannot be blamed for the amount of tenant's water bill.Our records indicate that the parking garage gate was inoperable for days while we waited for a part to arrive, not months as alleged by the tenant.There was a period of time during which the tenant's AC was not functioning; he received a $credit for the issue.We are disappointed that *** *** was not happy with his tenancy at the *** However, we do not agree with his allegations, and therefore are unwilling to make the requested refunds.Best regards,Sean C***General Counsel - Kettler Management

Thank you for providing the opportunity to respond, and we apologize for the delay in doing soMr***'s lease was signed on
December 15, 2015, ending January 14,
2016. He recently turned in his notice to vacate for July 31st
as he has provided Military orders to relocate. He will not be charged a
break-lease fee as per the lease and he has provided day notice to
vacate
In regards to his specific complaints:
Kettler Management began
managing the property on April 25, We are
renovating the entire building starting with the parking lot, amenties and top
floors of the building. Planned renovation should be finished by June
2016. When we took over, there were numerous problems at that time arising from the previous management company
This is how we are working on
solving the problems:
1.
Trash:
We have hired *** *** to pick up all resident trash in the evenings days
a week. We have a cleaning team that comes in seven days a week to pick
up trash and clean the building
2.
Security/Noise
: We currently have one security guard on site from 7pm to 7am
seven days a week. We are in the process of hiring a new security
company and will have two security guards seven days a week from 6pm to
8am. One will be stationed at the front door and the other will be roving
the building to immediately address noise issues. The residents will be
given a phone number directly to the security guard if they have any concerns during
the overnight hours
3.
Washers and
dryers: as of today we have one washing machine that is not
working. The company has been called to fix this. Anytime our
office is made aware of a broken washer and dryer, we call in a service
call. We will be renovating the entire washer and dryer area to include
all new machines in the near future
4.
Parking lot:
the parking lot is currently undergoing expansion and repairs
5.
Broken doors at
front entrance. Parts have been ordered and come from the
manufacturer and take a few weeks to come in. The door broke within the
last week
6.
Loose or missing
tiles in front entrance: We are in the process removing the entire
overhang outside for the renovation
7.
Incompetent
billing: Mr*** was accidentally charged two late fees in our first
billing cycle. Both late fees were removed from his ledger on 6/
8.
Advertised services
and amenities: Everything we have advertised is coming soon or future
amenities. The entire property is currently undergoing a
renovation. The property was also undergoing a renovation when Mr
*** moved in when it was managed/owned by the previous management company While it appears Mr*** will not be a tenant for much longer, we appreciate his patience as we work through the renovation The apartment project will continue to improve while we work through the renovations, and be a much improved place to live for all tenants when completed Best regards,
Sean C***, General Counsel, Kettler Management Inc

Dear Sirs: We explained the calculations to Ms***, and I understand she concurred it was done correctly Accordingly, it has been resolved to our mutual satisfaction --Sean

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Thank you for the opportunity to respond A member of our team will be contacting **or *** *** to offer a refund of the $hold fee.Best regards,Sean C***General CounselKettler Management

Dear Sirs: Thank you for the opportunity to respond to this complaint All visitor parking for the apartment complex is located in one location (in front of building #***) and is clearly marked as such The remainder of the parking spaces are reserved for residents only
The rules and regulations regarding parking were clearly explained to the tenant Mr*** was visiting during the tenant's initial lease signing meeting Even if Mr*** had a guest placard, his car was not parked in a guest parking space, it was parked in an area reserved for residents Mr*** violated the parking rules, which should have been explained to him by the tenant he was visiting If Mr*** has questions on the location of the guest parking spots in future visits, the leasing office should be able to direct himBest regards,
Sean C***
General Counsel
Kettler Management Inc

I live in one of the properties in NJI would not recommend renting anything from this companyThe management ignored the complains and they learn how they should take care of apartment after the thing happensThey have no clue about rules and regulations of towns they rent aptI Reyes to contact the general manager I'm I'm been ignored and only have acces to bulding manager