Keurig Green Mountain, Inc.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Received parts today and have upgraded my brewer.  Thank you for complying with my request. 
Regards,
[redacted]

We have left several voicemail messages over the past few days so we can resolve this issue.  Unfortunately have not heard back.

We have contacted the customer and resolved the issue.  thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. When Keutig sent a return label, I had a family emergency and was unable to send it back; I, however requested if they could send a replacement so when I come back I would have a coffee maker to use and would have my husband send it back. I even talked to a representative and was told "yes"! It never happened and when I was ready to print the labels it was expired. It took sometime before I could call again as I was out of town. The representative I talked to just turned me down and told me to go back to where I purchased the item and was very rude. It took a couple of calls until someone was able to help. Because of the inconsistencies in their response to me, I didn't trust KEURIG that they would replace mine. I, then again, requested that they send my replacement soon the same time as I was shipping the old one. [redacted] does it. As soon as I mail returns and labels are scanned they automatically refund me. But KEURIG has given me so much pain trying to work with them. I feel that they didn't trust what I was saying, they had the serial number and they could validate the existence of it. My husband decided to get me a new coffee maker because KEURIG was extremely rude and unprofessional and not true to their words. Now after almost 8 months they are responding. This tells you about how inefficient the service is. I still would like to get my money back or replacement. However due to their failure to respond to my complaints, I can't promise I still have the complete KEURIG machine that was defective. We have lost so much faith in this company that I have been loyal with since they introduce their first KEURIG single coffee maker!
Regards,
[redacted]

We left a message for the customer to call our corp. customer service dept. @ [redacted] between 8a.m – 5p.m ESTreferencing service request # [redacted] & we could assist him.[redacted] was the corp. rep that wrote the service request; however any corp. rep could assist...

him.Thank youEnjoy your day[redacted]SUPERVISOR, CONSUMER CARE[redacted]O: [redacted] * [redacted]8010KeurigGreenMountain.com | Keuri...⇄

I was finally able to reach the Keurig Customer Service representative who was able to provide a replacement for the previous coffee I had received as a gift.  This is an acceptable outcome to this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] Since I have no idea what they could have been reaching me for. All I remember was getting a voicemail that was a contradiction to what I was told earlier, and I never heard from them again.I think it is funny that suddenly now, out of the blue, they are emailing in late September claiming this so called contact from 6 months ago. If they must, my email is [redacted] - I have very poor reception at best these days and it is easier to reach me by email
Regards,
[redacted]

We are sorry to hear the customer has been waiting so long in hearing from us. We have reached out to the customer today and the problem is being resolved. Please contact Keurig with any further questions [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

we processed a Credit memo [redacted] for disputed amount against Order: [redacted]= $19.54. This should post against customer's credit card within 7 business days.

The product was delivered June 2, 2015 , 1:05 pm Delivered FPO, AP [redacted]  We will definitely take your suggestion in serious consideration regarding our warranty replacement policy. thank you

Resolved: A credit for $54.46 is being processed against Order Number: [redacted] due to accidental auto-delivery sign up. this is a one time business courtesy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This customer's account has been deactivated in our system per our IT dept:[redacted] - delete [redacted]? -deleted[redacted] - deleted

We are sorry to hear our customer experienced a problem with Keurig. We have since contacted this customer and have resolved their problem. Please contact Keurig with any futher questions (866) [redacted]

resolved:  we are in the process of sending the customer a carafe as requested once we receive the serial number from him.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Resolved: 4/13- customer received duplicate order due to system issue.  Issued credit for Order [redacted]- credit req #[redacted] cccg

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]5. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We attempted to contact the customer at the phone number on file, both times we received a recorded message that the number was not in service.  We also emailed the customer several times but have not received a response back.  Thank you