Keurig Green Mountain, Inc.

We attempted to contact the customer at the phone number on file, both times we received a recorded message that the number was not in service.  We also emailed the customer several times but have not received a response back.  Thank you

Resolved:  We called customer and she stated that the resolution she received was appropriate and she will close the ticket with the Revdex.com.This conversation took place on 4/22/2016 11:07:58 AM with our corp. consumer care rep [redacted].We sent a no charge replacement brewer as appeasement WR K300ORDER#:[redacted] I was unable to respond to this complaint on your website to close the loop on this resolution. Thank you [redacted]SUPERVISOR, CONSUMER CARE[redacted]O: [redacted] * [redacted]KeurigGreenMountain.com | Keurig.co...⇄

7/24 [redacted] - sent cust Tumbler [redacted]. Shipped: 07/24/15 Tracking #: [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Nothings been...

solved? As of today I still don’t have the Keurig 575 and filter they promised to send next day. And that was almost a week ago. Horrible.
Regards,
[redacted]

we are in the process of sending Mr. [redacted] an enhanced K2.0 K550 brewer that should fulfill this complaint.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted]. Please add your rejection comments below. I was promised a replacement on the 8th of Jan as of today still have not received it.
 
Regards,
[redacted]

We left a message for the customer on 12/15 @ 10:55. via our corp customer service dept. that we would like to resolve the complaint for the customer. Our corp. customer service dept. can be reached @ ###-###-#### between 8:00a.m - 5:00pm E.S.T   thank you & happy holidays

We contacted the customer and have resolved this issue.  Thank you

Resolved:  The customer received a refund for $369.00 on 8.24.2016.

We contacted the customer and have resolved the issue.  thank you

In the process of issuing a check request for the amount requested by the consumer, [redacted] When our rep [redacted] receives the proof of purchase from the customer we will issue a check request for the amount requested.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

we attempted to reach out to the customer on 2.24.2016 @ [redacted] however we have never received a return call or e mail from the customer. Is there another email address or phone number you can be reached at ? pls advise thank you

We are sorry the customer experienced a problem. We have tried reaching out to the customer several times to resolve the issue but have not been able to contact them. Please contact Keurig at 866 901 BREW with any questions.

We have left several voicemails for the customer since 12/29 and sent emails.  Unfortunately we have not heard back from the customer to resolve the issue.  Thank you

Thank you for bringing this to our attention.  We called the customer and left a voicemail message.  We have sent out the brewer as promised with expedited shipping.  Thank you

Revdex.com:
I have reviewed the response submitted...

by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

A check refund has been issued for $162.00 for [redacted] per this complaint # [redacted]