I have called Mrs. [redacted] in regards to the collision and have left a voicemail. The vehicle will be going to a body shop as soon as Mrs. [redacted] returns my call and a rental will be provided. - [redacted], Corporate Director
The customer was directed to our location on Research Blvd where she was asked to list all concerns to be addressed. These concerns were addressed and the customer was asked to verify that all items were completed to satisfaction. The customer agreed that they were at that time. -...
Complaint: [redacted]
I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every time. I don't want to waste my time with them anymore. I just want my money back so I can have this issue resolved once and for all.
Regards,
[redacted]
Although we can understand the customer's feelings regarding the matter, we have attempted to work with the customer to resolve their issues. Parts and services performed on the customer's vehicle have not been found to be faulty on multiple occasions and Brake Check only uses OE parts for replacement. A refund of the customer's money will only be taken into consideration upon an inspection of the vehicle by Brake Check. - [redacted], Operations Director
We appreciate [redacted] feedback and understand his need to rectify the issue. We have asked [redacted] to bring the vehicle in for a free inspection so that we could confirm that the rotors need to be replaced and would be more than happy to honor our warranties. However, [redacted]...
refuses to bring the vehicle in. Because of this, we cannot oblige [redacted] request at this time. - [redacted], Corporate Director
Complaint: [redacted]
I am rejecting this response because:This complaint has NOT been resolved. I spoke to [redacted] today and will be meeting with him on Monday, 12/7/15 to discuss resolution of complaint, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
I would like to add that I did, in fact, come in 3 separate times after all the parts were put in and got an alignment all three times and every time it was still off and veered to the right. I was told it was because my tires were wearing funny and I needed new struts and new tires. I went to discount tire (where brake check sent me) and I was told my tires were just fine. I also had 2 other shops look at my struts and we're told these were fine as well. When I went to complain to brake check AFTER having the alignment done correctly, I was NEVER offered the refund by the manager. He said he could not offer me anything. So that is a lie. I will accept the 64 dollar refund. However, I am very dissatisfied with the way brake check handles their business and their clients. The manager at the Victoria branch was rude and obviously a liar.
Regards,
[redacted]
We have made several attempts to resolve this with the customer. His initial complaint was that he felt his brake pedal was softer than normal. Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was...
needed, a bleed and flush of the brake fluid. However, we would never receive an invoice for the service. Just what appeared to be a hand written estimate which was $120 over the quoted price provided to us by the dealership. We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle. Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership. Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component. The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership. Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $145 for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service. As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $50 Brake Check gift card which can be used for future services at any one of our 40 locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This will be my last and final attempt to get this matter resolved. If this is what it will take to get refunded so I can take my vehicle elsewhere to have the work corrected once and for all. I will make an appointment with Brake Check.
Regards,
[redacted]
I am going to deny her refund. Brake Check was not given the opportunity to correct any issues on vehicle when the issue occurred. Customer went to Just Brakes on her own and Brake Check is not responsible for her decision. - [redacted], Operations Director
We are in the processes of working with Mr. [redacted] on a resolution to his concerns. Our Assistant Vice President has been in contact with Mr. [redacted] and is awaiting documentation.
Ms. [redacted] came in to our Austin location on June 6, 2016 complaining that her brakes were making noises. At the time of her visit, Ms. [redacted] was asked to join the manager on duty to look at her vehicle during the brake inspection. At the vehicle, the manager took Ms. [redacted] through...
our visual brake inspection which covers the function and condition of the brake system. This includes the brake pads (friction material), brake hardware, rotors/drums and brake fluid. It was determined that the friction material on the brake pads was worn and the pads needed to be replaced. The rotor surfaces were also worn and needed to be resurfaced to avoid noise or pulsation as it rides against the new brake pad and to prevent accelerated wear. It was also recommended that Ms. [redacted] replace the braking hardware that wears out over time and that she have her brake fluid flushed to remove moisture in the lines. After the inspection, Ms. [redacted] was walked to the counter to discuss pricing of needed/recommended items for her vehicle. Pricing is presented as line-item, meaning that each service is individually priced so the customer may choose the services that meet their budgeting needs. However, electing out of needed and recommended services can cause further damage to new and existing parts. After pricing was presented, Ms. [redacted] chose to only replace the brake pads. She was advised not to wait too long to complete the other needed/recommended work as it would continue to cause damage to the braking system. At this time, we are declining Ms. [redacted]'s request for a refund.
The customer had a lower ball joint replaced in February of 2015. In June, the customer states that the wheel came off the vehicle and contacted the Brake Check location she had the vehicle serviced at for assistance. The Brake Check location asked that she bring the vehicle in to be...
inspected, however, the customer towed the vehicle to her home and then to another competitor ten days later. The customer provided Brake Check with a receipt of services completed at the competitor where it was determined that the upper ball joint had failed, causing the wheel to come off. Since this was not a part installed or repaired by Brake Check, we hold no responsibility and are declining the customer's request for reimbursement.
Complaint: [redacted]
I am rejecting this response because: I have reviewed the damages with the area Mgr.........I don't really understand this response. the body shop that Brake Check uses, should have done a written estimate on the damages. I never got one. I want my vehicle fixed. tal[redacted] to the staff does what?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:if they will refer to the receipt from February it clearly shows that the ball joints were replaced. Now the tire came off on June 15 . How are they not responsible? I would like to speak with the VP of this company so that he can be informed of how poorly his business is treating PAYING customers .
Regards,
[redacted]
I have contacted the customer to address their concerns. However, the customer was not able to speak at the moment and stated he would call back. I am awaiting his callback. - [redacted] Corporate Director
Thank you for contacting us about your experience. We take customer feedback very serious and we consider it a gift that you took the time to let us know what happen. I have already forwarded your notes to a corporate director who will be in contact with you soon to address these concerns. Again,...
[redacted] thank you for your feedback. In order for our business to improve we must listen to our customers and respond to their feedback, both positive and negative. I want to send this to the Operations Director over this store so that he can be aware of the situation and...
talk to his staff about the problem. He would also address this concern with you.
I have called Mrs. [redacted] in regards to the collision and have left a voicemail. The vehicle will be going to a body shop as soon as Mrs. [redacted] returns my call and a rental will be provided. - [redacted], Corporate Director
The customer was directed to our location on Research Blvd where she was asked to list all concerns to be addressed. These concerns were addressed and the customer was asked to verify that all items were completed to satisfaction. The customer agreed that they were at that time. -...
[redacted]
Complaint: [redacted]
I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every time. I don't want to waste my time with them anymore. I just want my money back so I can have this issue resolved once and for all.
Regards,
[redacted]
Although we can understand the customer's feelings regarding the matter, we have attempted to work with the customer to resolve their issues. Parts and services performed on the customer's vehicle have not been found to be faulty on multiple occasions and Brake Check only uses OE parts for replacement. A refund of the customer's money will only be taken into consideration upon an inspection of the vehicle by Brake Check. - [redacted], Operations Director
We appreciate [redacted] feedback and understand his need to rectify the issue. We have asked [redacted] to bring the vehicle in for a free inspection so that we could confirm that the rotors need to be replaced and would be more than happy to honor our warranties. However, [redacted]...
refuses to bring the vehicle in. Because of this, we cannot oblige [redacted] request at this time. - [redacted], Corporate Director
Complaint: [redacted]
I am rejecting this response because:This complaint has NOT been resolved. I spoke to [redacted] today and will be meeting with him on Monday, 12/7/15 to discuss resolution of complaint, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
I would like to add that I did, in fact, come in 3 separate times after all the parts were put in and got an alignment all three times and every time it was still off and veered to the right. I was told it was because my tires were wearing funny and I needed new struts and new tires. I went to discount tire (where brake check sent me) and I was told my tires were just fine. I also had 2 other shops look at my struts and we're told these were fine as well. When I went to complain to brake check AFTER having the alignment done correctly, I was NEVER offered the refund by the manager. He said he could not offer me anything. So that is a lie. I will accept the 64 dollar refund. However, I am very dissatisfied with the way brake check handles their business and their clients. The manager at the Victoria branch was rude and obviously a liar.
Regards,
[redacted]
We have made several attempts to resolve this with the customer. His initial complaint was that he felt his brake pedal was softer than normal. Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was...
needed, a bleed and flush of the brake fluid. However, we would never receive an invoice for the service. Just what appeared to be a hand written estimate which was $120 over the quoted price provided to us by the dealership. We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle. Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership. Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component. The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership. Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $145 for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service. As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $50 Brake Check gift card which can be used for future services at any one of our 40 locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This will be my last and final attempt to get this matter resolved. If this is what it will take to get refunded so I can take my vehicle elsewhere to have the work corrected once and for all. I will make an appointment with Brake Check.
Regards,
[redacted]
I am going to deny her refund. Brake Check was not given the opportunity to correct any issues on vehicle when the issue occurred. Customer went to Just Brakes on her own and Brake Check is not responsible for her decision. - [redacted], Operations Director
We are in the processes of working with Mr. [redacted] on a resolution to his concerns. Our Assistant Vice President has been in contact with Mr. [redacted] and is awaiting documentation.
Ms. [redacted] came in to our Austin location on June 6, 2016 complaining that her brakes were making noises. At the time of her visit, Ms. [redacted] was asked to join the manager on duty to look at her vehicle during the brake inspection. At the vehicle, the manager took Ms. [redacted] through...
our visual brake inspection which covers the function and condition of the brake system. This includes the brake pads (friction material), brake hardware, rotors/drums and brake fluid. It was determined that the friction material on the brake pads was worn and the pads needed to be replaced. The rotor surfaces were also worn and needed to be resurfaced to avoid noise or pulsation as it rides against the new brake pad and to prevent accelerated wear. It was also recommended that Ms. [redacted] replace the braking hardware that wears out over time and that she have her brake fluid flushed to remove moisture in the lines. After the inspection, Ms. [redacted] was walked to the counter to discuss pricing of needed/recommended items for her vehicle. Pricing is presented as line-item, meaning that each service is individually priced so the customer may choose the services that meet their budgeting needs. However, electing out of needed and recommended services can cause further damage to new and existing parts. After pricing was presented, Ms. [redacted] chose to only replace the brake pads. She was advised not to wait too long to complete the other needed/recommended work as it would continue to cause damage to the braking system. At this time, we are declining Ms. [redacted]'s request for a refund.
We've attempted to contact the customer to address their concerns. We are awaiting a return call at this time. - [redacted], Corporate Director
The customer had a lower ball joint replaced in February of 2015. In June, the customer states that the wheel came off the vehicle and contacted the Brake Check location she had the vehicle serviced at for assistance. The Brake Check location asked that she bring the vehicle in to be...
inspected, however, the customer towed the vehicle to her home and then to another competitor ten days later. The customer provided Brake Check with a receipt of services completed at the competitor where it was determined that the upper ball joint had failed, causing the wheel to come off. Since this was not a part installed or repaired by Brake Check, we hold no responsibility and are declining the customer's request for reimbursement.
Complaint: [redacted]
I am rejecting this response because: I have reviewed the damages with the area Mgr.........I don't really understand this response. the body shop that Brake Check uses, should have done a written estimate on the damages. I never got one. I want my vehicle fixed. tal[redacted] to the staff does what?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:if they will refer to the receipt from February it clearly shows that the ball joints were replaced. Now the tire came off on June 15 . How are they not responsible? I would like to speak with the VP of this company so that he can be informed of how poorly his business is treating PAYING customers .
Regards,
[redacted]
Complaint: [redacted]
I would like a refund for all of the parts paid which include the pump and the house. :
Regards,
[redacted]
I have contacted the customer to address their concerns. However, the customer was not able to speak at the moment and stated he would call back. I am awaiting his callback. - [redacted] Corporate Director
Thank you for contacting us about your experience. We take customer feedback very serious and we consider it a gift that you took the time to let us know what happen. I have already forwarded your notes to a corporate director who will be in contact with you soon to address these concerns. Again,...
Thank you for reaching out to us.
[redacted] thank you for your feedback. In order for our business to improve we must listen to our customers and respond to their feedback, both positive and negative. I want to send this to the Operations Director over this store so that he can be aware of the situation and...
talk to his staff about the problem. He would also address this concern with you.