Please let me apologize for any inconvenience you feel may have been caused to you in reference to your son's visit to our Brake Check service center. In order for us to investigate this matter we will need the name and telephone number used at time of service. I have been trying to find your...
Repair Order however was unable to locate it with the limited information. Please include it with your contact information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Here are the facts. 2/3/2015 I took my car in to Brake Check #540 for brake service due to the fact my back brakes were grinding. My brakes were not squeaking when I brought my car in to be serviced. Brake Check charged for the following services: Front Brake pads/LT Warranty, Rear Brake Pads/LT Warranty, Front and Rear Caliper Maintenance Pistons, Front & Rear Brake Disc Hardware-Per Axle, Rotor Reface, Brake fluid. $431.70 As soon as I got my car back my brakes started to squeak a little. Once again they were not squeaking before all this work was done. The man over the phone told me that I had a warranty so I could bring my car back anytime if I have any problems. The squeaking got worse so I took my car back 5/23 to Brake Check #540. I was informed that I would need to pay them another $399 to have my car fixed. Once again, my brakes were not squeaking when I took it in they were grinding. That problem was fixed but they caused another issue that should have been resolved. I was told that since an alignment was recommended it was my fault. I knew that was not true my brakes were not squeaking when I brought them there in the beginning. A recommendation for an alignment does not match up with my brakes squeaking. I told Brake Check that I was coming to get my car and I was not going to pay them more money. The gentleman that worked there argued with me about the situation. He even threatened to have my husband removed from the shop due to the fact he was talking with another customer in the lobby that also had problems with their service. I took my car to another brake shop that same day. They informed me that the alignment had nothing to do with the squeaking. They said that cheap materials were utilized. They fixed my squeaking brakes in 2 hours for $99 total $108 with taxes and told me that I could bring my car back every six months to be checked. My brakes are not squeaking anymore and they are working properly. I received two calls from the Brake Check company after the fact. One call from someone in the corporate office that wanted me to take my car to a different Brake Check location to be checked and one call from someone else that wanted to say it was my fault and not listen to the issue.
Regards,
[redacted]
We have spoken with the customer and have agreed to refund him the $75.00 for the failed rebuild. Further, we are disheartened that we weren't able to meet the customer's expectations and apologize for any inconvenience it may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Since [redacted] diagnosed the vehicle as being satisfactory the vehicle has been brought back to them due to the transmission once again slipping. The "experts" at [redacted] agreed that it was indeed slipping (which would never happen to a transmission with no problems). [redacted] attempted a second time to alter the transmission fluid and a second time it failed. As they are aware, the transmission is STILL slipping. The experts at another [redacted] stated that a transmission driven for 600 miles with no fluid must be replaced. My insurance company also seconded that opinion. Brake Check informed me that they refused to replace the transmission. They still have not reimbursed $820 in rental fees as Phillip previously agreed to do. Brake Check has a history of similar decisions and lawsuits proving customer deaths from their negligence. We no longer feel the vehicle is safe and demand $4,000 for the transmission replacement to be done by Round Rock [redacted], and $820 for rental reimbursement.Regards,[redacted]
We have contacted the customer who has agreed to meet with our VP on Monday morning at 11:00am. His concerns will be addressed at that time and a refund of $119.00 will be processed.
Complaint: [redacted]
I am rejecting this response because:they wouldn't have honored the warranty to start with cause they charged her 800 dollars and didn't change anything so how are you going to warranty your parts when they took her for a ride for 800 and never changed anything on the car like I told chris at brake check the rotors on the truck are factory rotors so I know they was not changed but she was chared for new ones that's fraud so the bottom line is they can give her the 800 dollars back that she was charged for work that wasn't done or we can go to court and I will prove that the work wasn't done and im sure at that point it will be a lot more than 800 dollars and brake check know this aint the first time there reviews are filled with complaints like this it just this one isn't going away im willing to push this as far as I have to they took advantage of the wrong woman this time its a shame that a woman cant go in to a place of business without getting took advantage of
Regards,
[redacted]
We towed the vehicle to [redacted] to get a second opinion. After [redacted] inspected the vehicle., they determined that the code present did not warrant replacing the transmission. They did however replace the transmission fluid, gasket and reset the codes present. [redacted] drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoice. We have continued to advise [redacted] that [redacted] is the expert when it comes to [redacted] transmission. We have instructed her to take it to [redacted] so they may continue to monitor and address any concerns she may have. We will continue to work with [redacted] to address any issues related to our service.Regards,[redacted]Operations Support Specialist / Brake Check[redacted]
Customer's history shows that Brake Check repaired the lower ball joints, rack and pinion, and rack and pinion bushings on 2/25/2015 (RO545-45702). Customer came back in on 05/05/2015 for "Hard Steering". We performed a warranty alignment (RO545-47195). Customer came back on 06/15/2015 (RO545-48144) for "Hearing a noise in front end". Brake Check replaced the rack and pinion bushings. Customer was informed that the rear main seal is leaking on to the rack and pinion bushing which could cause the rack bushings to fall off or cause more noise. Customer stated she left that afternoon and about 15 minutes later she said she was pulling into the HEB parking lot across the street and the tire fell off. Customer stated she called the store and was told by the store to have it towed to Brake Check for us to look at. Customer had vehicle towed to her home. Ten days later she had the vehicle towed to a friend's shop. She never brought the vehicle back to Brake Check, but had the repairs done on her own. On her receipt it states she replaced the upper ball joints and the lower ball joint. I explained to her that the upper ball joint holds the tire on to the vehicle and when the upper ball joint broke the tire fell off and broke the lower ball joint. She thinks that Brake Check should pay for her vehicle being fixed. I explained to her that we are not responsible for the damages to her vehicle. She hung up. - [redacted], Operations Director
Complaint: [redacted]
I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much
Regards,
[redacted]
Please let me apologize for any inconvenience you feel may have been caused to you in reference to your son's visit to our Brake Check service center. In order for us to investigate this matter we will need the name and telephone number used at time of service. I have been trying to find your...
Repair Order however was unable to locate it with the limited information. Please include it with your contact information.
The customer has been contacted by a Corporate Director. The customer will meet the Corporate Director at another location to address his concerns.
We have worked with the customer and are refunding her $300 for the cost of the pump.
Mr. [redacted] was refunded the requested amount, $301.98 on July 18, 2016 by company check. This refund was mailed to his residence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Here are the facts. 2/3/2015 I took my car in to Brake Check #540 for brake service due to the fact my back brakes were grinding. My brakes were not squeaking when I brought my car in to be serviced. Brake Check charged for the following services: Front Brake pads/LT Warranty, Rear Brake Pads/LT Warranty, Front and Rear Caliper Maintenance Pistons, Front & Rear Brake Disc Hardware-Per Axle, Rotor Reface, Brake fluid. $431.70 As soon as I got my car back my brakes started to squeak a little. Once again they were not squeaking before all this work was done. The man over the phone told me that I had a warranty so I could bring my car back anytime if I have any problems. The squeaking got worse so I took my car back 5/23 to Brake Check #540. I was informed that I would need to pay them another $399 to have my car fixed. Once again, my brakes were not squeaking when I took it in they were grinding. That problem was fixed but they caused another issue that should have been resolved. I was told that since an alignment was recommended it was my fault. I knew that was not true my brakes were not squeaking when I brought them there in the beginning. A recommendation for an alignment does not match up with my brakes squeaking. I told Brake Check that I was coming to get my car and I was not going to pay them more money. The gentleman that worked there argued with me about the situation. He even threatened to have my husband removed from the shop due to the fact he was talking with another customer in the lobby that also had problems with their service. I took my car to another brake shop that same day. They informed me that the alignment had nothing to do with the squeaking. They said that cheap materials were utilized. They fixed my squeaking brakes in 2 hours for $99 total $108 with taxes and told me that I could bring my car back every six months to be checked. My brakes are not squeaking anymore and they are working properly. I received two calls from the Brake Check company after the fact. One call from someone in the corporate office that wanted me to take my car to a different Brake Check location to be checked and one call from someone else that wanted to say it was my fault and not listen to the issue.
Regards,
[redacted]
We have spoken with the customer and have agreed to refund him the $75.00 for the failed rebuild. Further, we are disheartened that we weren't able to meet the customer's expectations and apologize for any inconvenience it may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Since [redacted] diagnosed the vehicle as being satisfactory the vehicle has been brought back to them due to the transmission once again slipping. The "experts" at [redacted] agreed that it was indeed slipping (which would never happen to a transmission with no problems). [redacted] attempted a second time to alter the transmission fluid and a second time it failed. As they are aware, the transmission is STILL slipping. The experts at another [redacted] stated that a transmission driven for 600 miles with no fluid must be replaced. My insurance company also seconded that opinion. Brake Check informed me that they refused to replace the transmission. They still have not reimbursed $820 in rental fees as Phillip previously agreed to do. Brake Check has a history of similar decisions and lawsuits proving customer deaths from their negligence. We no longer feel the vehicle is safe and demand $4,000 for the transmission replacement to be done by Round Rock [redacted], and $820 for rental reimbursement.Regards,[redacted]
We have contacted the customer who has agreed to meet with our VP on Monday morning at 11:00am. His concerns will be addressed at that time and a refund of $119.00 will be processed.
Complaint: [redacted]
I am rejecting this response because:they wouldn't have honored the warranty to start with cause they charged her 800 dollars and didn't change anything so how are you going to warranty your parts when they took her for a ride for 800 and never changed anything on the car like I told chris at brake check the rotors on the truck are factory rotors so I know they was not changed but she was chared for new ones that's fraud so the bottom line is they can give her the 800 dollars back that she was charged for work that wasn't done or we can go to court and I will prove that the work wasn't done and im sure at that point it will be a lot more than 800 dollars and brake check know this aint the first time there reviews are filled with complaints like this it just this one isn't going away im willing to push this as far as I have to they took advantage of the wrong woman this time its a shame that a woman cant go in to a place of business without getting took advantage of
Regards,
[redacted]
We towed the vehicle to [redacted] to get a second opinion. After [redacted] inspected the vehicle., they determined that the code present did not warrant replacing the transmission. They did however replace the transmission fluid, gasket and reset the codes present. [redacted] drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoice. We have continued to advise [redacted] that [redacted] is the expert when it comes to [redacted] transmission. We have instructed her to take it to [redacted] so they may continue to monitor and address any concerns she may have. We will continue to work with [redacted] to address any issues related to our service.Regards,[redacted]Operations Support Specialist / Brake Check[redacted]
Customer's history shows that Brake Check repaired the lower ball joints, rack and pinion, and rack and pinion bushings on 2/25/2015 (RO545-45702). Customer came back in on 05/05/2015 for "Hard Steering". We performed a warranty alignment (RO545-47195). Customer came back on 06/15/2015 (RO545-48144) for "Hearing a noise in front end". Brake Check replaced the rack and pinion bushings. Customer was informed that the rear main seal is leaking on to the rack and pinion bushing which could cause the rack bushings to fall off or cause more noise. Customer stated she left that afternoon and about 15 minutes later she said she was pulling into the HEB parking lot across the street and the tire fell off. Customer stated she called the store and was told by the store to have it towed to Brake Check for us to look at. Customer had vehicle towed to her home. Ten days later she had the vehicle towed to a friend's shop. She never brought the vehicle back to Brake Check, but had the repairs done on her own. On her receipt it states she replaced the upper ball joints and the lower ball joint. I explained to her that the upper ball joint holds the tire on to the vehicle and when the upper ball joint broke the tire fell off and broke the lower ball joint. She thinks that Brake Check should pay for her vehicle being fixed. I explained to her that we are not responsible for the damages to her vehicle. She hung up. - [redacted], Operations Director
Complaint: [redacted]
I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much
Regards,
[redacted]