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Reviews Grocery Store Key Food

Key Food Reviews (27)

Review: I am writing to complain about the local Key Food Supermarket near my home. I have been a customer of Key Food for about five years now and I have it with this particular store. My complaint is with there food packaging and meat they sell. I recently purchased 10.00 dollars worth of ground beef from them on January [redacted], 2014. On the meat packaging it stated in was prepared on that date and was good until January [redacted], 2014, well today is January [redacted] I went to use the meat and it was completely brown and had a terrible rotten smell it has been in my fridge for the past few days not left out. I was very upset because this isn't the first time that Key Food meat has gone bad in a matter of days and I would like this to be investigated by the health department as well. I was upset but my wife told me I should go back and speak to the manager about said meat and bring it back, well I did go back and the manager told me it must be my fridge that caused the meat to go bad. I told him everything else in my fridge was fine and that the meat was the only product to spoil, he told me there was nothing he could do and told me to leave and would not give me his name. I am filing a complaint because of a two reasons: 1. The customer service at this particular supermarket is very poor and they treat their customers like garbage and it needs to be fixed. 2. This supermarket needs a health department investigation there is no reason to be selling bad meat like this its dangerous and can get people sick. All I wanted was a refund and for the manager to make sure it doesn't happen to anyone else but instead he told me to "get lost" and made me leave the store which is unacceptable.Desired Settlement: I would like a refund and an investigation into why their meat spoils so easily.

I went into key food around 5:30 to buy some groceries and on my way to the register (5:50ish) I saw an advertising of Starbucks coffee that were packaged in fours and the sign read 3/5. At the register each came out to $7.99 and when I told her (cashier orleen) what the sign said she got what seemed to be a manager to check for her. He said its 3 bottles for $5 and I told him the ad does not say that. He said he'd tell his manager about fixing the ad. I specified that because they failed to correct the ad I should get the products as it reads and I asked for his supervisor whom they call Nemo. Before he read the ad he claimed I was wrong. I went to the place with the coffees to show him the ad and his reply was "the answer is NO". I told him the ad was wrong and his response was that I am wrong. I told him he shouldn't be arguing with me (he was very loud and there were other customers looking on) and he instead told me about 3 times that he can argue with me and he has a right to argue because I am wrong. The last thing I said to him was that he indeed should not be arguing with me (and again he said he can because I AM wrong) and I said he shouldn't be the customer is always right. I asked him for his name and he said "Nemo". Nemo is extremely unprofessional, rude, and absolutely has no patience. He treated me as an employee and not as a customer. I always shop at this key food because I work across the street. I refuse to be treated with this type of disrespect especially in a business where I have spent plenty of money and especially unfairly and in front of other customers and my family that was with me.

Review: all communications can be communicated through the email I provided

on 2-**-14 I purchased 5 for $5.00 san giorgio pasta and 5 for $5.00 [redacted] pasta sauce.

despite the obvious the register girl charged me $1.79 instead of the correct $1.00 -- 5 for $5.00 special for 1 of the 5 pastas on sale..

also, 1 bottle of the sauce appeared to have the seal open so I did not eat it. after purchasingi immediately called the [redacted] named [redacted] who was nice and said return it anytime that is convenient for me.. as I advised him I lived some distance away.. and did not know when I would be near the keyfood store.

he told me there was no problem come by for a refund etc anytime..

I called the store approx 3 weeks later but [redacted] was not in. I kept the receipt in my wallet..

walking by 6 weeks later I came in the store. another [redacted] looked over my receipt.. checked the flyer.. checked the product..

after wasting 10 minutes of my time he states its too late for a refund...

I asked for his name and the number of the corporate office.. he refused to provide his name or a number.

$.79 plus $1.00 for a bottle of opened sauce is not a huge deal.. but due to the incompetence and horrible rude unprofessional customer service.. as a matter of principle I thought my experience should be shared. I will never shop at keyfood again.. who knows how much money keyfood is pocketing due to their " mistakes "..

I strongly suggest that customers check their receipts before leaving when shopping at keyfood.Desired Settlement: a refund and a letter of apology

Consumer

Response:

At this time, I have not been contacted by Key Food regarding complaint ID [redacted].

Sincerely,

Review: I have purchased from this Key food Store three bottles of Extra Virgin Olive Oil, [redacted], about 3 weeks ago. I did open one (Lot L016 (Best Before Nov 2015 expiration date) it tasted very stale and smells bad (it is rancid). I got a diarreah as a result. The other two bottles are unopened. When I went to the store, the [redacted] named [redacted], ###-###-#### refused to deal with the issue or to give me money back or credit (I spent $7.99/bottle, total: $24.97 for the three bottles), since I misplaced my receipt he refused to give me a refund or credit. I called [redacted] at ###-###-####) to complaint, he said somebody should contact me, I am still waiting...This is a serious health issue, I would suggest to analyze the content of the opened bottle, it is a serious health issue, if this whole batch is stayled, It should be recalled and removed from the market. I, myself is a USEPA employee, as an environmental engineer, and I do environmental enforcement cases among other duties as well, and it is my duty to report this serious health issue.Desired Settlement: Refund/credit

Business

Response:

I have contacted [redacted] on duty at the time, [redacted]. I was told that customer had no receipt. He would have been able to locate purchase if customer had used a credit card, but he paid with cash. Its hard to locate past transactions when its a cash purchase. Also, it was not the same batch number as the batch number that was on shelf. No other customer has complained about the olive oil. I have contacted the Complainant to ask him to bring olive oil back for a refund.

He has told me that he has sent it to the manufacturer and they will be replacing olive oil. They will also give him an extra bottle for his trouble.

I had given customer my name and phone number in the event that he had any other problem.

Review: This store is selling bad food rioting (green) meat to the public which detrimental to peoples health. An it is an delibrate act because do not properly package the meat the leave off the package before and sell by dates and put an use by date that is weeks ahead making the appear to be good when it has already gone bad.Desired Settlement: An refund of $12.00 for the meat I purchased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Supermarket selling spoiled food.Desired Settlement: I believe other agencies should get involved and check the food in this supermarket. Refunds should be given to everyone who purchases food from here. This place is nasty.

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Description: Convenience Stores

Address: 7414 3rd Avenue, Brooklyn, New York, United States, 11209-2408

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