Key Hyundai of Milford

To Whom It May Concern,
Thank you for allowing me the opportunity to respond to Mr***'s concernsPlease be advised that
255, 255);">Mr*** ** *** came in this past Saturday 11-14-and re-signed all of the corrected contracts, which showed the correct VIN number. The problem originally was that when he originally purchased his car the incorrect VIN number from another car was written on the purchase order. To date, we have notified the lender (Santander), we are working with DMV, and most importantly the customer is driving the correct vehicle with matching paperwork
Thank you.
Kindly,
Krista M***

Complaint: ***
I am rejecting this response because:
I never stated that I was still interested in the same carAlso, I got a called today from Andre which stated that they are shipping the car to some random guy that they usually have to deal with ***’* or other issues and I don’t feel the slightest comfortable in getting that car check by someone elseWhen *** stated that they couldn’t guarantee the fix of the carAnd now Andre informed that they “found the issue” but they don’t know how to fix itI have no trust with this dealer and I can’t take their word for it knowing already everything I’ve been throughI’ve been patient enough and my patience ran out, I already contacted an attorney just in the case I don’t get my refundThis is too stressful to be dealing with and I don’t need this type of stress affecting me anymore.
Sincerely,
*** ***

Customer has been issued a check in the amount of $Thank you

To Whom It May Concern,
Thank you for allowing us the opportunity to respond to Ms***'s complaintWe would first like to apologize to Ms***, as she is correctShe was suppose to be issued a $check as she had the required card for thisWe will be issuing her a $check
via the ***We have also informed all management and sales employees that anytime one of these cards are presented, we must honor them Thank you again and we apologize for any inconvenience this may have caused

Thank you for the opportunity to reply to [redacted]
concern. While we understand his concern, we do not have the ability to alter the
warranty on his vehicle. The vehicle has only been to our facility once to have
two recalls completed in 2012. The warranty on his Catalytic Converter...

is
Federally Set at 8 years or 80,000 miles whichever comes
first. Unfortunately the warranty has expired on mileage and the repair would
now be the customer’s responsibility. If we can be of any further assistance, please do not hesitate to reach out to us. Thank you.

To Whom It May Concern,Thank you for allowing me the opportunity to respond to Mr. [redacted]'s concerns. Please be advised that Mr. [redacted] came in this past Saturday 11-14-2015 and re-signed all of the corrected contracts, which showed the correct VIN number.  The problem...

originally was that when he originally purchased his car the incorrect VIN number from another car was written on the purchase order.  To date, we have notified the lender (Santander), we are working with DMV, and most importantly the customer is driving the correct vehicle with matching paperwork.  Thank you. Kindly,Krista M[redacted]

Thank you for allowing us the opportunity to respond. Our Used Car Director has been in contact with  [redacted]. She is still interested it keeping her vehicle and does  NOT want a [redacted]. She really likes the [redacted]. He has offered to reimburse her for the tow and for...

the cost of the [redacted] report. Once she provides him with the invoice for the toll he will get her check request completed as well. Our manager has agreed to remain in contact with her and follow through on her concerns. If there is anything further we need to do, please let us know. Thank you.

Complaint: [redacted]
I am rejecting this response because: I still feel I was taken advantage of. I do not like that I have had to draw this out, but the entire experience has made me sick with worry looking at a car that I clearly didn't want from the start. I stated many times that I wanted a different color. With a lease, I am supposed to have options. It's not like buying a clunker and that is what you get. I still feel it was handled poorly. I know that I am a relatively passive person, which is why they felt that they could do what was done. He hasn't apologized for his behavior or for other ways I was handled there either. I only said I was fine the next day so that he didn't say much to me. I do not like confrontation. I wanted the whole thing to be over. I really wished I had walked out that first day. 
Sincerely,
[redacted]

Our Finance Manager has reached out to [redacted] and we are awaiting a response.

I would like the rust spots/sap spots/environmental spots buffed or removed from my vehicle. I would like the dealership to reach out to me to resolve that issue. Neither parties were ever hostile I am unsure of where that accusation arouse from. If they can please contact me I would appreciate that. 
Sincerely,
[redacted]

To Whom It May Concern,Thank you for allowing us the opportunity to respond to Ms. [redacted]'s complaint. We would first like to apologize to Ms. [redacted], as she is correct. She was suppose to be issued a $300 check as she had the required card for this. We will be issuing her a $300 check via the [redacted]. We...

have also informed all management and sales employees that anytime one of these cards are presented, we must honor them.  Thank you again and we apologize for any inconvenience this may have caused.

Concerning the Nissan Versa that J[redacted] purchased from us on 6/02/2016, currently the car is in proper working order. [redacted] purchased the car with 33,962 miles, over the course of one year and 2 months she traveled 38,234 miles. She sporadically maintained the vehicle with us during that...

time. On 8/3/2017 at 72,196 miles [redacted] returned to us with a concern about the transmission in her vehicle. The issue was diagnosed and it was discovered that the transmission needed replacing. Her warranty covered the cost of the replacement unit and labor. After the transmission service was completed, it was discovered a vacuum hose came undone, we promptly repaired the issue. Per the warranty contract signed by [redacted], she is responsible for paying a $100 deductible. Key Hyundai provided [redacted] with a loaner vehicle while her car was in for repairs. Concerning [redacted]'s ability to purchase a different vehicle, Key Hyundai has tried to work with [redacted] on this situation. Her desire to keep the same monthly payments can be met with a larger down payment. [redacted] has accrued 38,234 miles in a little over on year of use on her [redacted] This is over double the national average for yearly mileage. Accruing so many miles in one years time directly effects her vehicles value. Options available to customers in this situation are 1) Provide enough down payment to bring the total dollar amount financed down to an amount that would render a monthly payment similar to the one on their current vehicle. 2) In lieu of any additional down payment the customer can consider purchasing a new car that has rebate incentives from the factory. In [redacted]'s case option 2 won't yield a lower down payment as new cars are significantly more expensive than the purchase amount of her current vehicle. Our service department is always open to helping [redacted] maintain her vehicle. We have deemed it to be safe and reliable, and we will continue to be here for her should she chose to continue servicing with Key Hyundai.

Thank you for allowing us an opportunity to respond to [redacted] complaint. The following is a response from our Director of Fixed Operations, Chuck D[redacted] who [redacted] referenced in her complaint. "[redacted] was very angry on the phone and in person. In addition to the current...

concern on the vehicle she kept recalling the previous issues with the vehicle. The Service Manager and Used Car Director have both been involved with her and her vehicle to help her get satisfaction. The issues previously brought to our attention have all be resolved at no cost to [redacted]. When I got involved I agreed to meet personally with her to try to help her with her rust spot concern. I arranged for the General Sales Manager and Used Car Director to all be involved when she arrived to meet with me. She was hostile and angry from the moment I tried to speak with her. When she showed me the rust spots on the vehicle I could easily tell they were something on the surface of the paint, I’m not sure exactly what they were (perhaps sap or something from a tree) and they were easily removed with a fingernail. I tried to explain to her what it was and she became more angry. I offered to wash and buff the hood to show her it wasn’t rust. That’s when she accused me of not trusting our dealership and “not knowing why I even bothered to come down here.” At that point she took her keys and left."

M[redacted] came into Key Hyundai on 7/14/2016. They purchased a [redacted] (rear wheel drive). The [redacted] was $43,205 with a discount of $7,418 giving them a purchase price of $35,787. They...

were given a proper walk around on the vehicle and showed all the features and benefits. Mr. [redacted] came into our dealership 8/26/2016 and stated he was told he had an [redacted] Genesis. [redacted] our Sales Manager explained to him that his car wasn’t all wheel drive and that it was never represented that way in no kind of way. Mr. [redacted] wanted to change his 2015 Hyundai Genesis RWD to a [redacted] The only way to help him in this situation is to trade the current vehicle in. We explained to him his options and also offered to buy him snow tires as well out of goodwill. Mr. and Mrs. [redacted] declined my offer. [redacted] General Sales Manager [redacted]

Thank you for allowing us the opportunity to respond. Key Hyundai has agreed to return the customers down payment and cancel the ** contract. We are currently working with the customer and it should be closed shortly. Thank you.

To Whom It May Concern,My name is [redacted], and I'm the Business/Finance Manager at Key [redacted] of Milford.  As [redacted] stated, I dealt with her from A-Z.  I had the pleasure to work with her and her friend.  I was actually surprised when I saw this email come through. I thought we had...

a good relationship and everything said was done completely to the best of my knowledge.  I feel as though I never forced [redacted] into signing a deal, especially since she came in looking to get out of her lease.  [redacted] came in to the dealership asking us for help on how we could get her out of her current lease due to her mileage getting closer to an end.  I gave her multiple options on terms, money down, etc, and gave her plenty of time to make her own decision.  She wanted to be closer to her payment as on her previous lease of $274, so I gave her the best option on a lease to get her as close as possible to her payment, which was a tough number to reach based on her negative equity of [redacted] I took the time to explain to her how she would get rid of any negative equity going into a lease based on her budget.  The best option was to get her in to another lease, and she agreed to it, after consulting with her friend.  [redacted] had plenty of time to accept or decline our offer, and she accepted.  Speaking of profits, we made $233.28 on this deal, just to make it happen for her, so I definitely was not so eager to make a profit, neither was it my job to sell her a car, but I wanted to pay close attention to this customer based on her situation, and provide her with the best service, and figure out the best solution for her.  At this time, we believe we have helped [redacted] immensely get out of an undesired situation she was facing. I even saw her the next day, went over to thank her again and made sure everything was okay, and she was satisfied according to what she told me. Thank you for allowing us the opportunity to respond. Thank you.

Complaint: [redacted]
I am rejecting this response because:Despite [redacted] of Milford now stating that they never told us that our car was all wheel drive We have heard repeatedly from several of their associates that our car was all wheel drive at the time of purchase and after the fact. The day of purchase Scott informed us that it was all wheel drive. We looked at several cars that evening and rejected one in particular a red genesis coupes that we were told we could get a great deal on by stating that rear wheel drive would not be safe where we lived in the winter. Why would we then turn around and buy a different genesis I'm rear wheel drive. We stated several times that there was no way we could do rear wheel drive. We were rushed into buying this car. Were told we had to take it off the lot the next day and could not wait till Monday. We actually drove it home that very day. Not only that but when we called to confirm what car we bought your receptionist stated that ALL NEW Genesis' are all wheel drive. We bought a new Genesis. Then Scott answered my phone and recognized my husband as the guy that bought the all wheel drive genesis demo. There was clear false representation when we asked about the car, and every time after until we did the research. You said so your self you weren't there so how sure are you that your employee isn't lying to you like he did to us. What your establishment did was unsafe, unprofessional and deceitful. Snow tires cannot fix this. We want what we were told we bought. 
Sincerely,
Johanna [redacted]

Complaint: [redacted]
I am rejecting this response because:
The car is not over the mileage part of the guarantee. You can put OR in bold letters all you want, the time constraint has passed, the mileage constraint has not. The word OR doesn't change this fact. The part is defective as it did not last nearly as long as it should have for the amount the car is driven. The only acceptable reconciliation is that the manufacturer replaces the faulty part at their cost. Failure to do so will lose them any of my future business as well as earn them so much bad press their heads will spin. Not a threat. Very easy to do in this day of social media.
Sincerely,
[redacted]

To Whom It May Concern,
Thank you for forwarding [redacted] compliant and giving us
a chance to respond. Unfortunately we can’t always see eye to eye with a
customer, and we appreciate the willingness of the Revdex.com to hear both parties.
class="MsoNormal">With regard to [redacted] complaint. His issue is with our
Drive Worry Free Customer rewards program. The program provides customers with
the ability to earn free tires, a free battery, and a free engine guarantee
provided they perform all of their maintenance service with us. Unfortunately,
[redacted], as by his own admission in his complaint, does not perform his
service with us and is therefore not entitled to the benefits that go along
with it.
As part of a goodwill effort to attempt to satisfy [redacted] we offered him the tires his vehicle needs at a discounted price, but he
refused, insisting he was entitled to the free ones.
Thank you again for giving us the opportunity to respond to
this complaint.
Sincerely,
[redacted]

this is my second complanit abut this dealership. they made a mistake on the vin registraition on my car.so to make a long story short I had to go out a and buy my car again and do all new paper work and everything for the car. and when we where done the dealership told me they would refund me 3 of the car payments I allready made to the bank. I have all the paperwork from them the a we owe you paperwork that is stamped and signed. by the dealership. they told me it would be about two weeks to get my check from them after not so to hearing from them my wife called to get a update. as I am still on a dealer plate 4 months into this ordeal. so when she talked to them all of a sudden the story has changed the do not owe my anything for back payments. then why do I have two sales contracts and the new one says they owe me the money. so to rap this up I would like to be paid. I am willing to show my contracts and paperwork to any and all media outlets that would like to review them I do not want anything special just what I was promised. I was hopping for more from the dealer for the people. ps still waiting to hear from jill m[redacted] about this issue thans for you help with this matter.I would like to get the money I am owed as I said I will provide any paperwork to any and all who would like to see it. thanks for the help hopefully legal action will not be nessisary in the matter happy ad healthy hoilidays to all.