Key Hyundai of Milford

Complaint: [redacted]
I am rejecting this response because:
 
Your staff needs proper training on how to speak with customers who basically because of them there job positions exist and your company. Also, please pull up to see if I was quoted a discounted price on the tires because that is false and the manager/whomever I spoke with on the phone did not provide me with any type of discounted tire pricing. Because of the lack of inconsistency among your employees and lack of customer service I went to another location  paid full price at  that tire location where there warranty covers my tires for minor wear and tear even if service is not being done at that one location. It's nice not going to a location where everyone wants your money and refuses to assist. Please pull up the terms and conditions under the tire bullet point' it does not say work has to be done at the location in order for replacement tires under that paragraph. I also have the receipt in my possession.  When I purchased the tires in 2013 the representative himself told the information as I do not need work to be done at your location. In the future it may be best for all your employees to be on the same page. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I spoke with the sales manager at Key Hyundai. He and I agreed that the business would be refunding me the entire disposition fee ($425.40). Once I receive the check, I will consider the matter closed. If I do not receive that check, I will continue my complaint against Key Hyundai.
Sincerely,
[redacted]

Our General Sales Manager has spoken with Mr. C[redacted]i. We are working with him to try to find a solution that works for him. We asked Mr. [redacted] to give us a few days to work on this solution. Thank you for allowing us the opportunity to work with Mr[redacted]

To Whom It May Concern,
Thank you once again for allowing us the opportunity to respond to Mr. [redacted]’s
concerns. Mr. [redacted]’s concerns have been addressed. We have come to an agreement
which he will be paid $300 out of goodwill for the inconvenience he feels he
has experienced at our dealership. He visited our dealership and signed a substitution
of collateral form, along with being explained the agreement.  At this time, we feel that this case can be
closed and Mr. [redacted] is happy with our outcome. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I was told I wouldn't have to pay what was said on the contract

I visited key Hyundai on Monday 5/6 to purchase a car I was at Hyundai a month prior looking at a 08 sonata so with no success at the other dealers that's why I came back to key Hyundai so I got there at about 1pm and told [redacted] a salesman I had to be out by 330 345 no later because I had to be to work he said the bank computers were down and there backed up so when I get ready to get up and leave one of the mangers comes out and said [redacted] was ready for me in finance when just a second ago the banks computers were down and they were backed up so I get into the office and many tells me I got a great deal is right around the price range I was looking for and I asked him how much he said you got a great deal on it I'm like how much would my payments be a month he said 67 a week so I calculated that and it was 268 so I'm like 268 a month he said yea I was like can it go any lower cause I'm looking for between 200-250 payments he said no so I was like okay I can kinda swing that so I'm starting to sign papers and I see amount of 304 I'm like I'll be paying 304 a month he was like cause your getting it for a longer term of 6 years you'll just be paying the 67 a week so I'm like okay so I signed the paper work he's like [redacted] your getting a great deal on this car and before I got up after signing all the papers I'm like so it's just the 67 a week he said yea and [redacted] greeted me back and said my car would be ready the next day in the evening so I left cause I had to get to work I was already late so I talked to [redacted] the next day and he told me the car is ask set the radio needs to be replaced cause the cd player isn't working it should be ready tomorrow for you then I call Wednesday to find out what's going on then a lady said she would get back to me she will call [redacted] to find out then call me back so Thursday is here I speak with mike he said he was sick and said he is just gonna call wherever he had the car dropped off to, and find out what's going on so I asked was the radio gonna let me get xm radio he said let me call and find out in glad you asked that so he calls me back and said there pulling that radio out and there putting a radio in that will let me get the xm and that the car will be ready on Friday in the morning I have voicemails showing I didn't get the car till Friday and he also said all my paperwork will be in the glove compartment so I have my friend I have with me get the paper's out the compartment so I'm looking at the papers and when and I see the 304 so I called them cause I already had left the dealership and now he gave me a different story and I said I asked you twice before I left would I be paying that 3 and change and you said no so now I'm in a car that I can't afford to pay for monthly and I wouldn't of signed the papers if he didn't tell me that I wouldn't be paying what's said on the paperDesired Settlement: that I pay the amount manny in finance told me I would pay the 268 a month and I wouldn't have to pay what was said on the paper

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

Thank you for allowing us the opportunity to respond to Ms. [redacted]'s concerns. We would first like to apologize that Ms. [redacted] feels that she was misled to believe her payments would be $268/month. I have copies of the Purchase Order, Retail Installment Contract and a Key Hyundai form all executed by Ms. [redacted] which clearly show your monthly payment amount of $304.64. If you would like copies of these documents, please advise how to upload them to the system and I would be more than happy to share them with the Revdex.com and Ms. [redacted].

We have done a thorough review of all paperwork and interviewed [redacted] on the process and we have found everything to be done accordingly. If Ms. [redacted] would like [redacted] to review the documents with her again, he would be more than happy to meet with her. Please have Ms. [redacted] contact my assistant [redacted] at XXX-XXX-XXXX x344 or [redacted]@keycars.com to arrange a meeting.

We did work very hard to get Ms. [redacted] approved on this loan and she was fully aware of the terms and conditions when she left our finance office and signed all documents under her own free act and will.

If any further information is required on behalf of Key Hyundai of Milford, please do not hesitate to contact me again. Thank you again.

Kindly,

Consumer Response /* (3000, 7, 2013/05/15) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

when I asked [redacted] would I have to pay what what said on the paper he told me no because I would have it for a longer term so I signed the paper I would not sign for nothing that I couldn't afford which would be the common sense thing to do so after I signed all paper work I asked [redacted] your sure I won't be paying what's on the paper he said no and kept my original paper work when I picked up my car Friday [redacted] the sales man said all my paper work was in the glove box which I thought when you sign papers you get them right then and there so while I'm driving I have my friend pull the paperwork out the glove box and I'm looking at it and I still see the amount as the 304 so I contacted the store now the story changed and I have to pay that amount so I asked how do I return the car he said I can't [redacted] the sales man and he connected me to manny me and many spoke and I told him this is not what he told me he said I can rebuild my credit with this bank and I told him I can't rebuild nothing when there gonna reposses it cause I can't afford that payment so he said he was gonna talk to his mgr so the next day I spokewith the mgr and he went on about the rebuilding the credit and I explained to him the same thing that the car is gonna be repossessed I asked [redacted] twice was I gonna be paying what it said on the paper he said no once before I signed it and the second time I asked before I left the office because he didn't give me any of the paperwork after I signed everything and then I asked how can I return this he said I can't state of ct law is once you register a vehicle it can't be returned so I contacted the ct dmv and they said that wasnt true I would have to see what the stores return policy is I also went online and saw some reviews of other customers saying they have been lied to as well so with that being said I know what was signed but it wouldn't of got signed nothing if [redacted] didn't assure me that I would not be payiing what was said on that contract

Business Response /* (4000, 9, 2013/05/28) */

To Whom It May Concern,

We have made several attempts to reach Ms. [redacted] for 7 days. She has responded sporadically to our messages, however, we have yet to make contact.

We have offered a substantial settlement out of goodwill and up to now Ms. [redacted] has refused to accept this offer. The car is registered and the contract has been placed with a lender. There is no possible way to have Ms. [redacted] return the car without negatively affecting her credit.

We are willing to stand by our settlement agreement until May 31, 2013.

Thank you.

Review: My client,Rita [redacted] financed a vehicle with Key Hyundai in 2011. At that time, she purchased gap coverage. After being involved in a motor vehicle accident on April 9, 2013, my office learned that her vehicle was not properly insured. Key Hyundai allowed her to finance the vehicle without collision coverage. My office has made multiple attempts to resolve this issue directly with Key Hyundai without success. We have also asked for copies of all paperwork in connection with my client's purchase of the vehicle and they have not been given to us.

Desired Settlement: DesiredSettlementID: Replacement

For Key Hyundai to take responsibility for repairing the vehicle and paying all associated storage charges.

Business

Response:

Business Response /* (1000, 5, 2013/05/24) */

We are aware of Ms. [redacted] concerns. Key Hyundai was not responsible to maintain insurance coverage on her vehicle. That is the responsibility of the consumer. Ms. [redacted] signed a contract when she purchased the vehicle agreeing to provide coverage. She made that legal representation to the bank that she would in fact keep her own coverage. Lastly, Key Hyundai has no legal obligation to provide her attorney any paperwork unless Key is directed to by a court of law. Ms. Vece -Caliz was given all the documents Attorney [redacted] is requesting when she purchased the vehicle. Thank you.

Consumer Response /* (3000, 7, 2013/05/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Ms. [redacted] purchased a vehicle from Key Hyundai and did not have collision coverage at that time.She has never changed her policy and was not made aware of the lack of coverage until a recent accident.She has always maintained the coverage. In addition, they got her financed without collision which is a problem.They also sold gap coverage to an individual with no collision.The finance company would never give a loan out to an individual with no collision and is sending documents to me when the loan was approved. Thank you.

Business Response /* (4000, 9, 2013/06/07) */

We appreciate Attorney [redacted]'s concerns, but maintain that Key Hyundai has done nothing wrong or illegal. Ms. [redacted] is responsible to keep full coverage on her car. She executed a document that states she would. The Department of Motor Vehicles has reviewed this case and agreed with Key Hyundai. As far as were concerned, there is no further action required. Thank you.

Review: I purchased 4 tires last year and was told with the lifetime guarentee program that if there is wear and tear that they will be replaced. There is ALWAYS an issue when I come to get my car serviced or anything that I need to be done related with the car I purchased from Key Hyundai.A month ago I had lost my key and when I called your service office they said it was not replaceable and my car will not be towed for free, funny because when I actually called the Hyundai service toll free line they said I was still under warranty and that it can be. Proper training is necessary at your location clearly. Today, I called and your representative stated that I can not change my tires due to the fact that I did not get my oil change done at your location. There are many reasons WHY I DO NOT GET MY CAR SERVICED AT YOUR LOCATION you should see your notes from prior and the long e-mail that was sent previously with issues with your staff. Im looking at your worry free guarentee and it does not state maintanenace work has to be done in order for my tires to be replaced. Now, looking receipt again it does not state that I need to service my car at your location in order for replacement. I called and spoke with an extremely rude representative who kept brushing me off and acted as if I was lying through out the call. EXTREMLEY rude with her huffing and puffing and random smirks. Is this how all your employees speak to there customers? This is honestly the worse experience ever purchasing a car and maintaining it with Key Hyundai. Everyone seems so money hungry and not willing to go an extra mile to figure out the situation. read your life time warranty and terms and condition before brushing customers off.Desired Settlement: I want my tires changed replaced as they promised, no where on my receipt shows under "tires" that I must have to maintain my car at your location.

Business

Response:

To Whom It May Concern,

Thank you for forwarding [redacted] compliant and giving us

a chance to respond. Unfortunately we can’t always see eye to eye with a

customer, and we appreciate the willingness of the Revdex.com to hear both parties.

With regard to [redacted] complaint. His issue is with our

Drive Worry Free Customer rewards program. The program provides customers with

the ability to earn free tires, a free battery, and a free engine guarantee

provided they perform all of their maintenance service with us. Unfortunately,

[redacted], as by his own admission in his complaint, does not perform his

service with us and is therefore not entitled to the benefits that go along

with it.

As part of a goodwill effort to attempt to satisfy [redacted] we offered him the tires his vehicle needs at a discounted price, but he

refused, insisting he was entitled to the free ones.

Thank you again for giving us the opportunity to respond to

this complaint.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Hello I purchased my car 3 plus months ago and the dealership put the wrong vin on my registration so I have been driving a car with the wrong info on my registration and insurance I have gone to the dealership several times and called too many times no one ever returns my calls all I get now is the run around. So now there solution is to put me on a dealer plate.and I still wait I called yesterday left message again still no return call. I talked to girl on the phone she says this happens all the time. So much for the dealer for the people line. Hope you can help me with this problem.Desired Settlement: I would like to be able to finely enjoy the car I have purchased with out all of the dealership issues. I should not have to chase them for customer servace thank you

Business

Response:

To Whom It May Concern,

Review: I purchased my vehicle form Key Hyundai about 3 and a half years ago and as a thank you for purchasing through them I was given a $300 referral card to refer a friend who would get $300 off their best negotiated price and in turn I would receive a check in the mail for $300.

My brother purchased a car 3 weeks ago from them and used the card which states $300 off of best negotiated price and then the accounting office will cut a check and mail it to my house. My brother was informed the check would be sent to me in the mail but instead I received a $150 gift card for service and parts only. When I called to speak to the manager he was nothing but rude and inconsiderate and would not help me. He told me the program expired and there was nothing he can do to rectify the situation and that I should be grateful I even received a $150 gift card for service.

I will NEVER go to them for service again last time I had service done through them there was oil left all over my interior and steering wheel and my air filter was not properly installed and my car stalled on the middle of the highway. Also-there were several scratches left on my car which the service manager argued that it was there before I bought the car to them.Desired Settlement: I think they should be responsible for what is in writing and should honor the check and allow me to return the gift card for a check

Business

Response:

To Whom It May Concern,

Review: I was called by one of the reps from key hyundai to come in for an oil change, so I called to make them aware that I may be alittle late since I was a little more then an hour away. on my way there my fiance and myself was trapped in traffic I called them back to let them know that I was indeed caught up in traffic at that time I was told to still come. once I arrived I was then told that I would not recieve help then I stated why wasn't I told that when I called earlier to let you guys know I was running late? at that time I was approached by a guy who was known as the director (Anthony) who was very rude to me telling me that there was nothing at this hour they could do for me, I then asked if he would just take a look at my sim card that I paid for when I purchased the car which never worked, Anthony then waved his hand and stated to me " I don't want any thing to do with that. At this moment I was very upset! Iv'e never felt so humiliated and disappointed in all my life!!! I had a family emergency and I had to travel and I made Liz aware of this. They were offering me a loaner car then when I repeated where I needed to go Maurice stated to me that I could not take the car that far with ct tags. yes I understand the policy but that could have been told to me also before I came all the way there. To only be told service was closed, there was nothing they could do for me, the sim card thrown in my face was rediculous. I then asked if there was anything they could do to reimburse, or compensate me for my gas (since I knew they couldn't fix my mileage) but to no avail I still had the door closed in my face. Im so aggravated, humiliated, and disappointed with key hyundai of Milford. I called and I spoke with Christa to try to resolve some of the issues and she stated there was nothing she could do to compensate me until after the situation with Revdex.com was settled. there was also a black guy the general manager named Maurice who stated to me that 'if I went to a doctor I wouldn't get money back so why was I there asking to be compensated'. At this point i'am seriously thinking about settling this in court with an attorney because I DO NOT want this vehicle from them at all! I want nothing to do with key hyundai of Milford. I 'am the customer helping their business out only to be treated horrible and then told if i'am nice to them then they would be nice to me. I thought I was being nice by purchasing a vehicle to help the business. Maurice also called me on the 14th of Dec harassing me telling he doesn't care and didn't want to hear me, making matters worst. I want nothing more to do with this company EVER!!! I will never refer anyone it's not worth the aggravation. The service department Bosses were very rude, unprofessional, and had very poor customer service skills!!!! what a shame when I thought the customers were always right......Desired Settlement: To have my desired resolution met PLEASE! I would love to take my money to another dealership tp purchase where i'am treated with dignity and respect!

Business

Response:

Thank you for allowing up the opportunity to respond. Our

Sales Manager has responded as follows:

Mrs. [redacted] was sitting at the center table of the

dealership yelling at Alan about the loaner car not having a full tank of gas.

At this point, she stated she was going to be taking the loaner vehicle to

[redacted]. This is when I intervened in the conversation.

I let her know I had to call the GSM to make sure that he knew she was taking

the loaner car to [redacted]. When I went into the office she was in the middle

of the showroom degrading the dealership. After speaking with Maurice I came

back out and let her know that I wouldn't be able to let her take the car to

[redacted]. At this point she started screaming and swearing that she came here

for an oil change and we didn't do anything for her (in a very explicit manor).

She then stated that I need to fill up her (bleeping) tank with gas. I said

that I would not fill up her gas tank. I tried to speak with her and explain

that I do apologize that no one was there to fix her car but it was after

hours. At this point she was irate and screaming at me. I did say if she was

going to continue to scream at me in the middle of the showroom I was not going

to speak anymore. She continued at this point and I sat down and our Used Car

Manager took over.

Her husband came up to me while she was talking to [redacted]. Her husband was much calmer

and easier to speak with. He stated he put his SD card for his navigation in

his computer to update it but it still wasn't working. I let him know that I

personally did not know how to update his navigation but could find out from

service in the morning, which is was ok with. I never touched the SD card. Nor

under any circumstances would I throw something at a customer.

Right around this time his wife walked back up still irate and yelling that we

can't fix anything and give her back her keys. [redacted] went to the service drive

with her I was still in the showroom at the podium.

Mrs. [redacted] has since visited our [redacted] Service

Department and worked with our Service Manager there to have her vehicle

serviced and we have purchased a new SD card for her out of goodwill and the

Service Department in [redacted] has reached out to her to arrange to have this

installed for her.

At this time, Key Hyundai of Milford does not feel they should

be held responsible. We feel it would be best for Mrs. [redacted] to continue servicing

her vehicle at Key Hyundai of [redacted] where she has already built a great

rapport with the Service Manager.

Thank you for your time.