On February 10, 2015 Gold's Gym Houston entered into a Member Transfer Agreement with [redacted]. [redacted] Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to continue working out without interruption. Notification...
concerning the transfer of the memberships to Gold's Gym was [redacted]'s responsibility. It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others. [redacted] has the option to cancel her Gold's membership as requested. Effective today, February 24, 2016, her membership has been cancelled with no further payments due.Thank you.
Sent: Friday, February 05, 2016 11:06 AM Subject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] did not qualify for the 30 Day Money Back Guarantee program she opted to complete. She agreed to the requirements that were listed in order to...
qualify and signed the agreement. One of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilled. The member did not work out 3 times per week during the first week or during the fourth week. The specific package the member chose would have saved her more money in the long run. Gold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signed. Gold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board. Attached is the agreement and 30 Day Money Back Guarantee sign-ins/cancellation request for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym stands behind the agreement signed by [redacted]. The two employees that were involved when the agreement was written have both written statements stating that Mrs. [redacted] was aware of the agreement she was signing. Those statements are attached. We have also attached a...
text message from [redacted] to her trainer requesting to reschedule her appointment, clearly Mrs. [redacted] was aware that she signed up for personal training, hence contacting her trainer. Gold's Gym is prepared to help Mrs. [redacted] reach the health and fitness goals she has set for herself. Thank you.
[redacted] did not meet the specific requirements for the 30 Day Money Back Cancellation. It is stated and the member must sign a separate page of the Gold's Gym Houston [redacted] which states starting the join date the member must work out no less than three times per week, is responsible for signing in and out on the member's 30 day money back sheet, meet with a personal trainer, and send a certified letter between the 28th and 30th day. [redacted], signed this document, and was provided a copy.
Sent: Thursday, February 18, 2016 9:36 AM Subject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] didn't qualify for the 30 Day Money Back Guarantee cancellation. She was required to take advantage of the $100 buyout option in order to...
terminate her agreement. Gold's Gym does apologize on behalf of the trainer not being available for [redacted]. The club did offer to get this member set up with another trainer at that time to accommodate her needs. Unfortunately, [redacted] didn't qualify for a refund on the training sessions. The Personal Training agreement states sessions are non-refundable. All members have 3 business days to read over the terms and conditions of the agreement and cancel to receive a refund if they do not wish to continue with the services. Since the training package was a 10-pack and not a financed package, it's not eligible to be cancelled. We do apologize for any inconvenience this has caused the member. According to [redacted], this member did take advantage of the buyout option and her account has been cancelled as of 1/8/16. Attached are the gym membership and Personal Training agreements, as well as notes taken by the club and [redacted] for review. Thank you, -- Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym had no intentions of being disrespectful. The proof that is attached is satisfactory to remove the account from collections and cancel. [redacted] has been contacted to remove the debt with their office. The account has successfully been cancelled with no further due. Gold's Gym does apologize for any inconvenience this may have caused you and wish you nothing but strength and wellness in the future. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I appreciate the prompt response; however, I've reviewed my agreement again and compared it to the version Gold's Gym provided in their response and they do not match. I have attached a copy of my original agreement with Gold's Gym for review. On my signed agreement, there is no statement regarding the right to raise my rates. In fact,the Miscellaneous section of my agreement states that rates would increase to adjust for an increase in sales tax; which to my knowledge would not apply in this case.For these reasons I feel Gold's Gym is unjustified in raising my rates and I would like the former rate to be reinstated and honored.
Regards,
[redacted]. [redacted]
Dear Mr. [redacted],After reviewing the account, the billing company is indeed stating they did not receive a cancellation request. The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations. It is...
impossible to take action on a request we never received. The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money. We will be more than happy to process the cancellation request as soon as we actually receive it.Thank you.
[redacted] did not meet the specific requirements for the 30 Day Money Back Cancellation. It is stated and the member must sign a separate page of the Gold's Gym Houston Membership Agreement, which states starting the join date the member must work out no less than three times per week, is...
responsible for signing in and out on the member's 30 day money back sheet, meet with a personal trainer, and send a certified letter between the 28th and 30th day. [redacted], signed this document, and was provided a copy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
omplaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I was trying to cancel my membership and paid my fees then was told the account had to be current in order to close. I did this had an email from the owner Matthew S[redacted] then receive a collection request saying I owed them money. I sent the info showing all had been paid to the agency and Golds said I still owedTranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Clear my account once and for all
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint.
Attached is documentation of receipts
proving that both the Membership Agreement and the Personal Training Agreement
were initially signed and paid for on the same day (July 3, 2015). The date of
July 9, 2015 is shown on the Personal Training Agreement because the initial
trainer explained that the date on the contract reflected the first personal
training session, of the contract signed on July 3, 2015. Therefore, the
statement by Ashley S[redacted], "the gym membership was purchased before
the Personal Training agreement" is incorrect.
Also, during the time of initially
signing both contracts on July 3, 2015, it was never explained by the employees
or manager that the 30 Day Money Back Guarantee was voided if a Personal
Training Agreement was signed. Only after I followed the directions to cancel
within 28-30 days via Certified mail and informing Mario [redacted], the gym
manager, (via email) of my cancellation request did they respond with the
following:
S[redacted]
8/6/15
[redacted]
We received your cancellation
request for your membership for the 30 day money back guarantee. However, once
a member signs a personal training agreement it voids the 30 day money back
guarantee option. This is because a member cannot cancel a membership agreement
if they are currently involved in a personal training agreement as well. With
that being said, in the state of Texas everyone has 3 business to cancel any
agreement or contract and receive a full refund with no penalty. Since it is
past that 3 day window for both your personal training agreement and your gym
membership agreement we cannot cancel either on at this time. The only two ways
a member may get out of a personal training agreement before the contracted
year is up, is if they become permanently disabled or if the move 25 miles or
more away from any Gold's Gym in the Houston area. If you have any more
questions feel free to contact myself or Mario at the number listed below.
Shannon [redacted]
Operations Manager
Gold's Gym The Woodlands
6511 FM 1488 Magnolia, TX 77354
Phone # 281-259-[redacted]
Fax # 281-259-0951
Prior to submitting my cancellation
request, I did sit down with Mario [redacted], the gym manager at the time, to
complete the PT/Signature Program Cancellation Request Form (attached) on July
8, 2015. At this time I did downgrade my Personal Training package, however, it
was never explained that a Personal Training Agreement voids a 30 Day Money
Back Guarantee cancellation request.
The PT/Signature Program Cancellation
Request Form also states that, "Gold's Gym requires a 30 day
written notice in order to cancel. This request will start your 30 days. This
means, if you have a payment that falls within the 30 day period, you will be
responsible for that payment. In the event member qualifies to buyout of
agreement, member is liable to pay buyout within 30 days of cancellation
request. Member's account will not cancel until buyout has been processed.
Request must be resubmitted if buyout is not processed within 30 days."
Due to the fact that Gold’s Gym will
not honor the 30 Day Money Back Guarantee, as it explains in writing and explained
to me by their employees, I will continue to pay for services so that my credit
is not affected negatively. However, I stand by my initial complaints and am
not satisfied with the way Gold’s Gym does business.
Regards, [redacted]
The 24 hour cancellation policy is required to protect the trainers. The trainer has scheduled the client at that specific time, prepared their training plan for them and if adequate cancellation notice is not given they are unable to fill that time slot. Like all working professionals...
paid hourly, the trainers depend on these scheduled sessions to meet their financial commitments and to support their families. I am sure Ms. [redacted] can understand the importance of such a policy, the same policy that is used for any professional appointment; Dr, dentist, hair, etc. This certainly is not an uncommon practice to protect employees. It is important to Gold's that clients are aware of what they are signing for and for that reason the clients are given a copy of their agreement at the time of the sale and an electronic version is also emailed to the email written on the agreement. Unfortunately I see that Ms. [redacted]'s email was written incorrectly at the point of sale on 3/7/15 and her original email was returned. The email was corrected on 3/13/15 and Ms. [redacted] has been receiving an email for each session she has trained. Since joining on 3/7/15 Ms. [redacted] has used 27 of her sessions. The 24 hour cancellation policy can not be altered due to it's importance for the reasons previously stated. As long as Ms. [redacted] communicates with her trainer and gives adequate notice there is no reason she can not continue to use her sessions and continue moving forward with her fitness goals. Thank you.
Sent: Thursday, February 04, 2016 4:23 PM To: [redacted] Subject: Complaint ID: [redacted] Good afternoon, Per the agreement that was signed between Gold's Gym and [redacted], the member may cancel if they become totally and permanently disabled after the date the...
contract takes affect. The member must be able to provide proof from their doctor, on a letterhead, stating they've become permanently disabled. The member did not qualify to cancel per medical at the time of her requests because Gold's Gym did not receive sufficient proof from this member. The member spoke with [redacted] in June 2015 and to a club representative in August 2015 in regards to the cancellation and what needed to be provided in order to qualify. The club was informed by the member that she was going to contact [redacted] and take advantage of the $100 buyout option. The member is responsible for the agreement that was signed and will need to contact [redacted] to resolve the debt on file in order to cancel. Gold's Gym does stick to the terms and conditions that were signed by the member. Attached is the agreement and notes taken by the club representatives and by [redacted] representatives for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Good morning,After reviewing this member's complaint, his account has been cancelled and refunded per the 30 Day Money Back Guarantee as of 2/12/16. The amount was refunded back to the card on file, and he should receive this refund within 5-7 business days. Thank you,
Sent: Thursday, February 18, 2016 9:57 AM Subject: Complaint ID: [redacted] Good morning, This member's account has been cancelled and removed from collections. Thank you for serving our country. Thank you, -- Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate)...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company did not help. I contacted [redacted] to cancel my membership and they offered me this option. Golds Gym had nothing to do with it although they are taking the credit.
Sent: Friday, February 05, 2016 12:11 PM Subject: Complaint ID: [redacted] Good morning, After reviewing [redacted]'s account details, the gym membership was purchased before the Personal Training agreement. The 30 Day Money Back Guarantee Programs do not apply to the Personal Training...
packages. At the time of presenting the gym membership, the 30 Day Money Back Guarantee was also presented. According to the notes taken by a club representative, she was explained the 30 Day program did not apply to the Personal Training at the time she downgraded her package. This member still had the option to 3 day cancel at the time of her downgrading. Gold's Gym does apologize for any inconvenience caused by the misunderstanding and hopes the member is receiving, and will continue to receive, excellent services while taking advantage of the Personal Training sessions that were paid for. Attached is the gym membership and Personal Training agreements that were signed, for review. The Notes from Paramount, the personal training system, are attached as well. Thank you, Ashley S[redacted] Club SpecialistGold's Gym Houston (Corporate) [redacted] Phone: 281-259-[redacted] Fax: 281-500-9349
Gold's Gym Houston upholds the terms of the Personal Training Agreement. Member's are given a copy of the term, and must sign and initial to show they have read over all terms of the agreement. In order to cancel Personal Training, a member that has moved 25 miles or greater from any Gold's Gym...
Houston must submit proof of address in conjunction with a buyout of the greater of 30% of the remaining balance of the agreement or $500.00. If a member dies or becomes permanently disabled after the date of agreement takes effect Golds Gym Houston may require proof of disability or death. It is also noted, No other right to cancel, including for non-use of facility. Attached is the signed copy of the Personal Training Agreement by the member, and the second page the member initialed.
Gold's Gym's lawyer is currently working on this case. The collection company has been contacted to stop all attempts on collections until further notice.Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
On February 10, 2015 Gold's Gym Houston entered into a Member Transfer Agreement with [redacted]. [redacted] Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to continue working out without interruption. Notification...
concerning the transfer of the memberships to Gold's Gym was [redacted]'s responsibility. It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others. [redacted] has the option to cancel her Gold's membership as requested. Effective today, February 24, 2016, her membership has been cancelled with no further payments due.Thank you.
Sent: Friday, February 05, 2016 11:06 AM Subject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] did not qualify for the 30 Day Money Back Guarantee program she opted to complete. She agreed to the requirements that were listed in order to...
qualify and signed the agreement. One of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilled. The member did not work out 3 times per week during the first week or during the fourth week. The specific package the member chose would have saved her more money in the long run. Gold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signed. Gold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board. Attached is the agreement and 30 Day Money Back Guarantee sign-ins/cancellation request for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym stands behind the agreement signed by [redacted]. The two employees that were involved when the agreement was written have both written statements stating that Mrs. [redacted] was aware of the agreement she was signing. Those statements are attached. We have also attached a...
text message from [redacted] to her trainer requesting to reschedule her appointment, clearly Mrs. [redacted] was aware that she signed up for personal training, hence contacting her trainer. Gold's Gym is prepared to help Mrs. [redacted] reach the health and fitness goals she has set for herself. Thank you.
[redacted] did not meet the specific requirements for the 30 Day Money Back Cancellation. It is stated and the member must sign a separate page of the Gold's Gym Houston [redacted] which states starting the join date the member must work out no less than three times per week, is responsible for signing in and out on the member's 30 day money back sheet, meet with a personal trainer, and send a certified letter between the 28th and 30th day. [redacted], signed this document, and was provided a copy.
Sent: Thursday, February 18, 2016 9:36 AM Subject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] didn't qualify for the 30 Day Money Back Guarantee cancellation. She was required to take advantage of the $100 buyout option in order to...
terminate her agreement. Gold's Gym does apologize on behalf of the trainer not being available for [redacted]. The club did offer to get this member set up with another trainer at that time to accommodate her needs. Unfortunately, [redacted] didn't qualify for a refund on the training sessions. The Personal Training agreement states sessions are non-refundable. All members have 3 business days to read over the terms and conditions of the agreement and cancel to receive a refund if they do not wish to continue with the services. Since the training package was a 10-pack and not a financed package, it's not eligible to be cancelled. We do apologize for any inconvenience this has caused the member. According to [redacted], this member did take advantage of the buyout option and her account has been cancelled as of 1/8/16. Attached are the gym membership and Personal Training agreements, as well as notes taken by the club and [redacted] for review. Thank you, -- Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym had no intentions of being disrespectful. The proof that is attached is satisfactory to remove the account from collections and cancel. [redacted] has been contacted to remove the debt with their office. The account has successfully been cancelled with no further due. Gold's Gym does apologize for any inconvenience this may have caused you and wish you nothing but strength and wellness in the future. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I appreciate the prompt response; however, I've reviewed my agreement again and compared it to the version Gold's Gym provided in their response and they do not match. I have attached a copy of my original agreement with Gold's Gym for review. On my signed agreement, there is no statement regarding the right to raise my rates. In fact,the Miscellaneous section of my agreement states that rates would increase to adjust for an increase in sales tax; which to my knowledge would not apply in this case.For these reasons I feel Gold's Gym is unjustified in raising my rates and I would like the former rate to be reinstated and honored.
Regards,
[redacted]. [redacted]
Dear Mr. [redacted],After reviewing the account, the billing company is indeed stating they did not receive a cancellation request. The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations. It is...
impossible to take action on a request we never received. The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money. We will be more than happy to process the cancellation request as soon as we actually receive it.Thank you.
[redacted] did not meet the specific requirements for the 30 Day Money Back Cancellation. It is stated and the member must sign a separate page of the Gold's Gym Houston Membership Agreement, which states starting the join date the member must work out no less than three times per week, is...
responsible for signing in and out on the member's 30 day money back sheet, meet with a personal trainer, and send a certified letter between the 28th and 30th day. [redacted], signed this document, and was provided a copy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
omplaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I was trying to cancel my membership and paid my fees then was told the account had to be current in order to close. I did this had an email from the owner Matthew S[redacted] then receive a collection request saying I owed them money. I sent the info showing all had been paid to the agency and Golds said I still owedTranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Clear my account once and for all
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint.
Attached is documentation of receipts
proving that both the Membership Agreement and the Personal Training Agreement
were initially signed and paid for on the same day (July 3, 2015). The date of
July 9, 2015 is shown on the Personal Training Agreement because the initial
trainer explained that the date on the contract reflected the first personal
training session, of the contract signed on July 3, 2015. Therefore, the
statement by Ashley S[redacted], "the gym membership was purchased before
the Personal Training agreement" is incorrect.
Also, during the time of initially
signing both contracts on July 3, 2015, it was never explained by the employees
or manager that the 30 Day Money Back Guarantee was voided if a Personal
Training Agreement was signed. Only after I followed the directions to cancel
within 28-30 days via Certified mail and informing Mario [redacted], the gym
manager, (via email) of my cancellation request did they respond with the
following:
S[redacted]
8/6/15
[redacted]
We received your cancellation
request for your membership for the 30 day money back guarantee. However, once
a member signs a personal training agreement it voids the 30 day money back
guarantee option. This is because a member cannot cancel a membership agreement
if they are currently involved in a personal training agreement as well. With
that being said, in the state of Texas everyone has 3 business to cancel any
agreement or contract and receive a full refund with no penalty. Since it is
past that 3 day window for both your personal training agreement and your gym
membership agreement we cannot cancel either on at this time. The only two ways
a member may get out of a personal training agreement before the contracted
year is up, is if they become permanently disabled or if the move 25 miles or
more away from any Gold's Gym in the Houston area. If you have any more
questions feel free to contact myself or Mario at the number listed below.
Shannon [redacted]
Operations Manager
Gold's Gym The Woodlands
6511 FM 1488 Magnolia, TX 77354
Phone # 281-259-[redacted]
Fax # 281-259-0951
Prior to submitting my cancellation
request, I did sit down with Mario [redacted], the gym manager at the time, to
complete the PT/Signature Program Cancellation Request Form (attached) on July
8, 2015. At this time I did downgrade my Personal Training package, however, it
was never explained that a Personal Training Agreement voids a 30 Day Money
Back Guarantee cancellation request.
The PT/Signature Program Cancellation
Request Form also states that, "Gold's Gym requires a 30 day
written notice in order to cancel. This request will start your 30 days. This
means, if you have a payment that falls within the 30 day period, you will be
responsible for that payment. In the event member qualifies to buyout of
agreement, member is liable to pay buyout within 30 days of cancellation
request. Member's account will not cancel until buyout has been processed.
Request must be resubmitted if buyout is not processed within 30 days."
Due to the fact that Gold’s Gym will
not honor the 30 Day Money Back Guarantee, as it explains in writing and explained
to me by their employees, I will continue to pay for services so that my credit
is not affected negatively. However, I stand by my initial complaints and am
not satisfied with the way Gold’s Gym does business.
Regards, [redacted]
The 24 hour cancellation policy is required to protect the trainers. The trainer has scheduled the client at that specific time, prepared their training plan for them and if adequate cancellation notice is not given they are unable to fill that time slot. Like all working professionals...
paid hourly, the trainers depend on these scheduled sessions to meet their financial commitments and to support their families. I am sure Ms. [redacted] can understand the importance of such a policy, the same policy that is used for any professional appointment; Dr, dentist, hair, etc. This certainly is not an uncommon practice to protect employees. It is important to Gold's that clients are aware of what they are signing for and for that reason the clients are given a copy of their agreement at the time of the sale and an electronic version is also emailed to the email written on the agreement. Unfortunately I see that Ms. [redacted]'s email was written incorrectly at the point of sale on 3/7/15 and her original email was returned. The email was corrected on 3/13/15 and Ms. [redacted] has been receiving an email for each session she has trained. Since joining on 3/7/15 Ms. [redacted] has used 27 of her sessions. The 24 hour cancellation policy can not be altered due to it's importance for the reasons previously stated. As long as Ms. [redacted] communicates with her trainer and gives adequate notice there is no reason she can not continue to use her sessions and continue moving forward with her fitness goals. Thank you.
Sent: Thursday, February 04, 2016 4:23 PM To: [redacted] Subject: Complaint ID: [redacted] Good afternoon, Per the agreement that was signed between Gold's Gym and [redacted], the member may cancel if they become totally and permanently disabled after the date the...
contract takes affect. The member must be able to provide proof from their doctor, on a letterhead, stating they've become permanently disabled. The member did not qualify to cancel per medical at the time of her requests because Gold's Gym did not receive sufficient proof from this member. The member spoke with [redacted] in June 2015 and to a club representative in August 2015 in regards to the cancellation and what needed to be provided in order to qualify. The club was informed by the member that she was going to contact [redacted] and take advantage of the $100 buyout option. The member is responsible for the agreement that was signed and will need to contact [redacted] to resolve the debt on file in order to cancel. Gold's Gym does stick to the terms and conditions that were signed by the member. Attached is the agreement and notes taken by the club representatives and by [redacted] representatives for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Good morning,After reviewing this member's complaint, his account has been cancelled and refunded per the 30 Day Money Back Guarantee as of 2/12/16. The amount was refunded back to the card on file, and he should receive this refund within 5-7 business days. Thank you,
Sent: Thursday, February 18, 2016 9:57 AM Subject: Complaint ID: [redacted] Good morning, This member's account has been cancelled and removed from collections. Thank you for serving our country. Thank you, -- Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate)...
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company did not help. I contacted [redacted] to cancel my membership and they offered me this option. Golds Gym had nothing to do with it although they are taking the credit.
Sent: Friday, February 05, 2016 12:11 PM Subject: Complaint ID: [redacted] Good morning, After reviewing [redacted]'s account details, the gym membership was purchased before the Personal Training agreement. The 30 Day Money Back Guarantee Programs do not apply to the Personal Training...
packages. At the time of presenting the gym membership, the 30 Day Money Back Guarantee was also presented. According to the notes taken by a club representative, she was explained the 30 Day program did not apply to the Personal Training at the time she downgraded her package. This member still had the option to 3 day cancel at the time of her downgrading. Gold's Gym does apologize for any inconvenience caused by the misunderstanding and hopes the member is receiving, and will continue to receive, excellent services while taking advantage of the Personal Training sessions that were paid for. Attached is the gym membership and Personal Training agreements that were signed, for review. The Notes from Paramount, the personal training system, are attached as well. Thank you, Ashley S[redacted] Club SpecialistGold's Gym Houston (Corporate) [redacted] Phone: 281-259-[redacted] Fax: 281-500-9349
Gold's Gym Houston upholds the terms of the Personal Training Agreement. Member's are given a copy of the term, and must sign and initial to show they have read over all terms of the agreement. In order to cancel Personal Training, a member that has moved 25 miles or greater from any Gold's Gym...
Houston must submit proof of address in conjunction with a buyout of the greater of 30% of the remaining balance of the agreement or $500.00. If a member dies or becomes permanently disabled after the date of agreement takes effect Golds Gym Houston may require proof of disability or death. It is also noted, No other right to cancel, including for non-use of facility. Attached is the signed copy of the Personal Training Agreement by the member, and the second page the member initialed.
Gold's Gym's lawyer is currently working on this case. The collection company has been contacted to stop all attempts on collections until further notice.Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.