[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you very much. I am very happy with the results.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As the gym stated they attempt to send an email on 3/7/2015 and it was return. Emails are return immediately so why did it take 6 days later to resend. And because no one called or spoke with me to verify the email or state that it need to be corrected lets me know they had the correct email the entire time. If your payment dont go through they will call you immediately, why dont they use this same protocal when clients has enrolled and charged for new products and services. Another error is that I didnt join 3/7/2015 I enrolled months before 3/7/2015. Another error is I didnt use 27 sessions, however I was charged for 27 sessions. Its sad to see that this gym cares less about not just the clients but also the trainers. Thats why the trainer that sign me up and the one who trained me no longer works for this gym. Its unfortunate this gym lacks quality, empaty, fairness and professionalism. I have yet been called, not regarding this issue, about my knee I hurt while training (which I'm sure was ddocumented but thank God for witnesses) or about apologizing for not being treated fairly in regards to the truth about signing up with training sessions. I am very displeased and not satisfied and will be speaking with other professionals to help me resolve this matter, no only for me but for everyone else who has became a victim to this gym untrustworthiness. Thank You!
The 24 hour policy is not to protect the trainer but more so a marketing strategy put in place to hold clients accountable for everything even they are not at fault. I have been notified been notified by my trainer by text minutes after my session was suppose to start while standing around waiting. So again Golds Gym what is is place to protect your clients? Nothing. I understand that unpredictable things takes place in life and prevent us from being as prompt as we would like. Again like I stated in person and now reporting, I cacancelled sessions due to serving our community as a Investigator with [redacted] and this career is unpredictable in which cause me to sometimes get off at 1am in the morning. This gym has the ability to help its clients and as I was told its according to their discretion.
From: Ashley S[redacted] Sent: Wednesday, February 03, 2016 4:40 PM Subject: Complaint ID: [redacted] Good afternoon, This member originally joined [redacted]. Since [redacted] closed for non payment of rent, Gold's Gym acquired the members of that...
location since the facility was within a 10 mile radius. In the agreement that was signed by [redacted] and [redacted], it states you may cancel the agreement if the health spa goes out of business and does not provide facilities within 10 miles of the facility in which you are enrolled or if the health spa moves 10 miles from the facility in which you are enrolled. Mr. [redacted] became a member of Gold's Gym due to the agreement that was signed. The cancellation policy is stated in the agreement and [redacted] is able to assist member's with their cancellation requests. On 2/19/16, the member and [redacted] spoke and the member stated not to cancel the account yet. [redacted] is Gold's Gym's collection company. Through [redacted], Gold's Gym offers an Amnesty program that allows a delinquent member in collections to take advantage of signing the Amnesty agreement and fulfilling those terms, in order to resolve their debt. It is an opportunity for the member to remain active and continue reaching the goals set in place when joining the gym as well as resolving their debt with [redacted]. Attached are [redacted] notes in regards to Mr. [redacted]' account and his agreement for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
[redacted]
[redacted]
Gold's Gym is very consistent in holding members to the terms of their agreement, just as we take seriously our part in providing a first class work out environment to uphold our end of the agreement. Mr. [redacted] signed both the Membership and Personal Training agreements confirming that he...
read and understood the terms of his agreement. I have attached both the Membership agreement and the Training agreement where you can see the 3rd page of the training agreement is the "Buyers Agreement Acknowledgement". Both agreements contain the specific requirements for cancellation and the responsibilities of the member. Mr. [redacted] received a copy of each when he joined and was also emailed a copy. Gold's apologizes if it appears the staff is not helpful but they in fact are just doing their job, informing the member that they are held to the terms and conditions of their agreement and the cancellation policies. Thank you.
Gold's Gym stands behind the agreement signed by [redacted]. The two employees that were involved when the agreement was written have both written statements stating that Mrs. [redacted] was aware of the agreement she was signing. Those statements are attached. We have also attached a text message from [redacted] to her trainer requesting to reschedule her appointment, clearly Mrs. [redacted] was aware that she signed up for personal training, hence contacting her trainer. Gold's Gym is prepared to help Mrs. [redacted] reach the health and fitness goals she has set for herself. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I find this response to be utterly disrespectful. Please find the attached second letter from a second physician that was provided to them. I sent the original copy from my oncologist to their corporate office in [redacted], which was "never received." When I spoke to their onsite Manager, he told me that cancer which debilitated me from exercising did not qualify me from terminating their contract, which is contradictory to their contract. (This is confirmed by the multiple veterans across the US who have filed suits against Gold's Gym after losing limbs and being sent to collections after failing to be able to terminate their contract due to medical necessity.) Because I did not want to be sent to collections, I gave my credit card information to the onsite manager to pay go on auto-pay for the remainder of my membership. (Which is still utterly absurd!) Even after that, they charged my very valid credit card one time and sent me to collections.So, after it all, I provided them medical proof, on letter head TWICE. Clearly cancer at the age of 27 which makes you go into cardiac arrhythmia while walking is not medically debilitating enough for those who have to squeeze out every penny. I gave up and paid the unethical crooks, told them to set me up on auto-pay, and they still sent me to collections. Everyone knows someone who has been touched by cancer--I surely hope that they would not treat a loved one this way, because it's despicable.
Regards,
Mr. [redacted] name has been removed from the prospect list. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you very much. I am very happy with the results.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As the gym stated they attempt to send an email on 3/7/2015 and it was return. Emails are return immediately so why did it take 6 days later to resend. And because no one called or spoke with me to verify the email or state that it need to be corrected lets me know they had the correct email the entire time. If your payment dont go through they will call you immediately, why dont they use this same protocal when clients has enrolled and charged for new products and services. Another error is that I didnt join 3/7/2015 I enrolled months before 3/7/2015. Another error is I didnt use 27 sessions, however I was charged for 27 sessions. Its sad to see that this gym cares less about not just the clients but also the trainers. Thats why the trainer that sign me up and the one who trained me no longer works for this gym. Its unfortunate this gym lacks quality, empaty, fairness and professionalism. I have yet been called, not regarding this issue, about my knee I hurt while training (which I'm sure was ddocumented but thank God for witnesses) or about apologizing for not being treated fairly in regards to the truth about signing up with training sessions. I am very displeased and not satisfied and will be speaking with other professionals to help me resolve this matter, no only for me but for everyone else who has became a victim to this gym untrustworthiness. Thank You!
The 24 hour policy is not to protect the trainer but more so a marketing strategy put in place to hold clients accountable for everything even they are not at fault. I have been notified been notified by my trainer by text minutes after my session was suppose to start while standing around waiting. So again Golds Gym what is is place to protect your clients? Nothing. I understand that unpredictable things takes place in life and prevent us from being as prompt as we would like. Again like I stated in person and now reporting, I cacancelled sessions due to serving our community as a Investigator with [redacted] and this career is unpredictable in which cause me to sometimes get off at 1am in the morning. This gym has the ability to help its clients and as I was told its according to their discretion.
From: Ashley S[redacted] Sent: Wednesday, February 03, 2016 4:40 PM Subject: Complaint ID: [redacted] Good afternoon, This member originally joined [redacted]. Since [redacted] closed for non payment of rent, Gold's Gym acquired the members of that...
location since the facility was within a 10 mile radius. In the agreement that was signed by [redacted] and [redacted], it states you may cancel the agreement if the health spa goes out of business and does not provide facilities within 10 miles of the facility in which you are enrolled or if the health spa moves 10 miles from the facility in which you are enrolled. Mr. [redacted] became a member of Gold's Gym due to the agreement that was signed. The cancellation policy is stated in the agreement and [redacted] is able to assist member's with their cancellation requests. On 2/19/16, the member and [redacted] spoke and the member stated not to cancel the account yet. [redacted] is Gold's Gym's collection company. Through [redacted], Gold's Gym offers an Amnesty program that allows a delinquent member in collections to take advantage of signing the Amnesty agreement and fulfilling those terms, in order to resolve their debt. It is an opportunity for the member to remain active and continue reaching the goals set in place when joining the gym as well as resolving their debt with [redacted]. Attached are [redacted] notes in regards to Mr. [redacted]' account and his agreement for review. Thank you, Ashley S[redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
[redacted]
[redacted]
Gold's Gym is very consistent in holding members to the terms of their agreement, just as we take seriously our part in providing a first class work out environment to uphold our end of the agreement. Mr. [redacted] signed both the Membership and Personal Training agreements confirming that he...
read and understood the terms of his agreement. I have attached both the Membership agreement and the Training agreement where you can see the 3rd page of the training agreement is the "Buyers Agreement Acknowledgement". Both agreements contain the specific requirements for cancellation and the responsibilities of the member. Mr. [redacted] received a copy of each when he joined and was also emailed a copy. Gold's apologizes if it appears the staff is not helpful but they in fact are just doing their job, informing the member that they are held to the terms and conditions of their agreement and the cancellation policies. Thank you.
Gold's Gym stands behind the agreement signed by [redacted]. The two employees that were involved when the agreement was written have both written statements stating that Mrs. [redacted] was aware of the agreement she was signing. Those statements are attached. We have also attached a text message from [redacted] to her trainer requesting to reschedule her appointment, clearly Mrs. [redacted] was aware that she signed up for personal training, hence contacting her trainer. Gold's Gym is prepared to help Mrs. [redacted] reach the health and fitness goals she has set for herself. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I find this response to be utterly disrespectful. Please find the attached second letter from a second physician that was provided to them. I sent the original copy from my oncologist to their corporate office in [redacted], which was "never received." When I spoke to their onsite Manager, he told me that cancer which debilitated me from exercising did not qualify me from terminating their contract, which is contradictory to their contract. (This is confirmed by the multiple veterans across the US who have filed suits against Gold's Gym after losing limbs and being sent to collections after failing to be able to terminate their contract due to medical necessity.) Because I did not want to be sent to collections, I gave my credit card information to the onsite manager to pay go on auto-pay for the remainder of my membership. (Which is still utterly absurd!) Even after that, they charged my very valid credit card one time and sent me to collections.So, after it all, I provided them medical proof, on letter head TWICE. Clearly cancer at the age of 27 which makes you go into cardiac arrhythmia while walking is not medically debilitating enough for those who have to squeeze out every penny. I gave up and paid the unethical crooks, told them to set me up on auto-pay, and they still sent me to collections. Everyone knows someone who has been touched by cancer--I surely hope that they would not treat a loved one this way, because it's despicable.
Regards,