Sign in

Keyless4u Incorporated

Sharing is caring! Have something to share about Keyless4u Incorporated? Use RevDex to write a review
Reviews Keyless4u Incorporated

Keyless4u Incorporated Reviews (62)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Attached is the advertisement stating this part is for a 2003, 2004, and [redacted] *** It does not differentiate between a MANUAL or AUTOMATIC model It did not fit my [redacted] as the advertisement said it would The seller sold me the wrong part and has received my return I have not received a refund nor a part This seller has taken my money and not provided a product Customer service at this company is bad I was yelled at and insulted and told to never call back USPS is tracking the package and locating the tracking number for my return which I will provide to [redacted] and Revdex.com If this matter is not resolved I will pursue this in small claims court Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because this company has been rude from the onset in trying to resolve this issue I am in a MAJOR metropolitan area and called several locksmiths AND to top it all off, the automobile manufacturer, [redacted] (**) of North American advised me that these keys could not be cut other than at their location If the business wants to spew their hateful venom on customers, then they need to rethink their business I am a professional and a military veteran and I will not be insulted in such a manner I have stated the facts as I personally witnessed them The business has no right to accuse me of misrepresenting facts I will gladly provide contact information to the [redacted] dealership I stand on principal and I will not waiver Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Again your remote does not match either my original or the actual replacement I bought elsewhere after I received your product I have attached pictures of how your remote does not have the OEM markings and a totally different circuit board The actual OEM replacement actually looks identical to my original remote, unlike your product Return my remaining $ Regards, [redacted]

The remote we sold to this customer is Original Equipment Manufacturer as describedThis can be easily confirmed by viewing the markings on the circuit board insideThere is no speculation needed here when it can be easily confirmed [redacted] and Mercedes owners make up 75% of our business's trafficThis is because these particular Manufacturer's dealerships have an exponentially higher purchase price for their remotes compared to what we sell them forWith that being said, there are hurdles customers have to get over in order for remotes they purchase from us for their ***s and Mercedes to workFirstly, these remotes cannot be programmed by the vehicle ownerThere are Locksmiths who have the necessary equipment and knowledge-base to do this and, according to feedback we get from our customers, about 50% of the [redacted] & Mercedes dealerships across the US will program remotes they did not sellThe other 50% a variety of excuses as to why they can't/won't program a remote they did not sellOften, they will flat out tell our customer they will not program/cut a key they did not sellSometimes they will agree to, take the remote in the back for an hour or two, come back out and say the remote was not functional, a knock-off that can't be programmed, broken, etc, etcThey will tell the customer they have to pay an hour or two labor rate for them trying or they can purchase a remote at - times the price we sold it for and they will knock the programming fee from the first key off the billB/c dealers sell a remote for $that we sell for $59.99, they do not always willing program the remote for the customer who brings it thereThat is the long and short of itThey want to sell the remote and get paid to program itThat is why they don't have a single [redacted] or Mercedes remote that can be programmed by the car ownerIt always has to be taken to a dealership or to a locksmith with the necessary equipmentWe sell 100's of [redacted] and Mercedes remotes every year and they are successfully programmed by the majority of our customer's who buy themAs long as the customer does their homework and is informed enough to prevent a dealer from misleading them, it is a no-brainer that customers can save hundreds of dollars by shopping with us compared to dealer prices This particular customer did not do his homework prior to purchase to ensure he was buying the correct remote for his [redacted] and did not do the footwork necessary to make sure he had a capable locksmith or dealer that would make an honest attempt at programming thisB/c of this, this customer did not have a successful purchaseB/c he didn't do his homework or footwork in order to get the remote his vehicle calls for and get it successfully programmed, he is going out of his way to make this seem like we are selling something faulty and fraudulentI have 100's of documented feedback on this exact key from customers who purchased from us and had no issues at all getting it cut and programmedI have a handful of locksmiths across the US who program these things every day B/c having these remote/keys cut to fit the vehicle devalues them to any vehicle other then the one it was cut for, we include in our return policy that anything purchased from our store that is altered so that it no longer matches the condition it was shipped in is not eligible to be returnedThat is what our customer service relayed to this customer These remotes we are selling are not T-shirtsShoppers need to do extensive homework if they aren't fully informed on what they are buying or how to get it to work with their vehicle after they buy itEveryone wants the price we offer but, some of them (like this customer) didn't read any more information beyond the price to see if it was actually what he needed or what he would need to do to get it to work for his vehicle or our return policy should he need to cross that bridgeEveryday, we HIGHLY recommend to shoppers who own [redacted] and Mercedes that openly admit to us they don't want take the time to call around and get more information from locksmiths and dealers in their area that their best bet is to pay a little more to go to the dealership and purchase the remote from themWe do this b/c we know they will run into a lot of headaches if they buy one from us and it doesn't work for one of the reasons mentioned aboveThis customer did not give us that opportunityFurthermore, he was extremely inappropriate in his emails sent to our customer service rep

WE don't have access to the buyer's vehicle We state SEVERAL times in the listing description to MATCH THE PART# WITH THE ONE YOU HAVE The buyer failed to do this The buyer purchased the wrong one and instead of taking responsibility for his failure to follow directions he is attempting to place blame with us What is the tracking # of the buyer's return?

With all due respect,I think any future customers, like the 100's we receive positive feedback from weekly, understand the importance of doing the suggested footwork of confirming they have someone that can and will program it BEFORE purchase to eliminate any possible need to return based on that reasonOr, if they don't hopefully they understand that they shouldn't wait until the extremely generous returns period has expired by leaps and bounds before contacting us to let us know they had an issueFor anyone reading this exhausted claim by our respective customerPlease know that KeylessRemoteWarehouse.com would love to help you save a ton of money with your next keyless remote purchaseWe have two customer service reps by the phone to walk you through the process PRIOR to purchase if you have any questions at allWe have just upgraded our phone systems to assist customers that need help immediately in the best way possibleSome remotes can be programmed by the car ownerIf that is the case, we will give you those instructions as a complimentary serviceIf not we can provide you with tools to locate a technician in your area that can perform the programming serviceSome areas have a ton of people that can do this and some do not which is why WE ALWAYS RECOMMEND CHECKING AROUND IN ADVANCE OF PURCHASEThis will let you know what your options are before you spend any moneyIn the unfortunate event you do buy a remote from us and need to return it FOR ANY REASON, just give us a call within days of your purchase and we will issue you an RMA to return your purchase for a refundIf you, as a shopper, decide to not heed any of these suggestions, and you wait until days has passed from your purchase date, like this gentleman did, I will not be able to issue you an RMA to return for a refundThe only way I could consider this 'unfair' or an 'unprofessional business practice' would be if we did not disclose our return policy so that shoppers could see it before purchase or before they had time to return their purchase if need beHowever, that is not the case We have a CUSTOMER SERVICE tab that heavily details our returns processIt also offers LIVE CHAT, an email contact and a phone number that shoppers can take advantage of if they need assistance or have any questions at allAND we also detail our RETURNS POLICY DIRECTLY ON THE RECEIPT EACH OF OUR ORDERS IS SHIPPED WITHWhat else could we possibly do to disclose our return policy any better than this? So...in short, this customer opened a Revdex.com claim against us b/c he made a purchase, waited until days had passed from his purchase date, then contacted us to helpHe doesn't have anyone to program the remote in his area so, in situations like this I issue an RMA to get the customer their money backHowever, I can only do that if the customer READS the return policy and reaches out to us with in the first daysI was not able to do that for this guy b/c he waited TWO months to make his initial contact with us

Buyer has to confirm compatibility by, not only matching the make model and year of their vehicle to the remote they are purchasing, but making sure it is the one of many that their specific version of their vehicle's make model and year requiresThis is most commonly done by ordering one that has the same FCC ID and part # as their originalIf they don't have an original remote, the process becomes less conclusive and more of an educated guess but, the responsibility of determining if a remote is what the customer needs falls on the customerWe are an ecommerce business and don't have access to the customer's vehicle or the system the remote would be interacting with inside the vehicleWe offer tools customers can use to confirm which remote they need but, our suggestion needs confirmed by the buyer before they choose to make the purchaseOnce the remote required is determined, they need to find someone in their geographical area who can and will program itDealers are very resistant to do this as they make and sell the same remote for an exponentially higher rateWe always recommend locksmiths and always recommend customers find someone to program it prior to purchase as there are some geographical areas in the US that do not have locksmiths capable of programming remotes readily available.This particular customer MADE THEIR OWN DETERMINATION to purchase this remote based on the make model and year since they no longer had an original remote to reference to determine they were purchasing the correct oneFurthermore, the remote they chose to purchase is in an UNLOCKED condition which means it is a pre-owned remote that was locked with the programming it had in it from the original vehicle it worked withWe send these remotes to a tech service that unlocks them so that they can be programmed to another compatible vehicleThe remote is thoroughly tested when we receive it from our various suppliers, before we send it to the tech service for unlocking, by the tech service before and after the unlock it, and again by us before we ship it to our customers It literally cannot be tested anymore than it is and it has been confirmed & documented as fully functional multiple timesBecause of the extreme amount of pre-shipment work that goes into selling a remote in the unlocked condition by us as well as the financial investment we put into these, AND the fact that, once programming is attempted, these remotes are then in a LOCKED condition once more, we do not accept returns on theseWe understand that this can potentially cause a misunderstanding to customer so we advertised our return policy related to unlocked remotes in several locations on our siteWe advertise it repeatedly on our Customer Service tab on our site, we advertise it directly on every listing we have on our site for a remote in an unlocked conditionWe advertised it on our checkout page in case customers missed up til that point so they can see it PRIOR to completing the checkout process and this returns policy is printed directly on every receipt we ship with every item ordered from our site.The only reason we sell unlocked remotes is based on the demand of our customers and shoppers AND the consistent success our customers have in getting these programmed WHEN THEY DO THE NECESSARY FOOT WORK TO ENSURE THIS IS A WORTHWHILE PURCHASE FOR THEMIf they don't do the necessary pre-purchase footwork to determine if a remote is the specific remote their version of their vehicle's make model and year requires, don't ensure they have someone in their area who can and will program it, and/or don't read our obnoxiously advertised return policy, there is nothing we can do to help themUnfortunately, this customer didn't do one or more of these necessary steps and that is the root of this chargeback

We sell between to of these [redacted] remotes monthly, in refurbished condition.....exactly as this customer purchasedAccording to our experience, they have about a 75% chance of getting a dealership or CAPABLE locksmith of programming it across the USIf, for any reason, they don't have someone available who can/will program it, they have up to days from purchase to put it in the mail to usDoesn't have to be delivered to us in days, just has to be post markedFurthermore, we test these remotes when they come into our inventory and then again (twice) prior to shipmentWe log these tests for each orderBecause its a functional item, our return policy is days for a REPLACEMENT OR A REFUNDFunctional units malfunction from time to time no matter how much they are tested by the company selling themThings happenThis is why we have a day return policyFor any reason, a customer can return an item purchased from our store within days of purchaseThe facts that stand out to me in this customer's complaint is that they purchased on June 3rd and contacted us on July 22nd about returningThat's days after their purchase and days after our returns period expired.This is not an issue worthy of being reported to the Revdex.comEssentially they are saying we deserve to be reported b/c we won't extend our returns policy beyond what it is advertised at.Have a good day

Please understand that I am sorry you don't have a dealer or locksmith willing to program this remote for you in your areaAs we state in our listing you purchased from, [redacted] dealers, like many other higher-end dealers are often resistant to work on parts they do not sellContrary to the claim the dealer you spoke with said (reference to your quote: "They do not do this for safety and integrity reasons"), the REAL reason they do not do this is because they make exponentially more money by selling you one and also charging for the programming of itWhy in the world would Locksmiths (and even SOME ** dealers - dependent on the location in the country) be able to program these successfully for our customers but, the dealers you spoke with 'don't do it for safety and integrity reasons?" What about programming a legitimately purchased USED fob to a compatible vehicle compromises safety and integrity? We literally have 60,used fobs in stock for all manufacturers and sell roughly a day which are consistently programmed by dealerships and locksmiths alike, and I haven't seen one situation in which safety and integrity have been compromised? Your claim literally makes no senseYour claim is filled with arbitrary information based on frustrationI do understand the frustration but, I also understand the importance of understanding what is all involved with such purchasesKnowing this requires programming at a locksmith or dealership, it would have been who-of-you to contact them in advance of purchase and ensure this is possible with the service companies you have in your specific or surrounding areaAfter reading our WELL ADVERTISED returns policy which is heavily advertised on our site to assist shoppers who are locksmith/dealer dependent for the programming of the remote their vehicle requires so they are well informed prior to purchase as to what the policy entails IF they need to return itThat allows them to make an informed purchase AFTER doing necessary footwork to ensure they have someone who can and will program the remote they need The dealership "said they are not allowed to program keys that do not come from their factory for safety and integrity reasons." ....Give me a breakYou are MORE THAN WELCOME TO investigate us to ANY CAPACITY you wishGOOD DAY

This doesn't seem to require a response....but I will submit one anywayCustomer did not do the footwork necessary to have a successful purchaseThese are not T-shirts where you pick a size and colorThere is a lot of potential to save hundreds of dollars compared to alternate sources but, there is a higher level of pre-purchase responsibility on the customer's end to ensure they have someone in their area capable and willing to program a remote that they confirmed was compatible with their vehicleIf a customer makes a hasty or uninformed purchase, we have a return period that the return has to be post marked withinThis is a sufficient amount of time to determine if customers want to keep the remote or notWe have our returns policy advertised on our site (under our customer service tab), on the listing which the customer had to read prior to purchase and we also include it on the receipt that was shipped with it.This customer chose to buy from us even though we have a 20% restock fee advertised on all returned items and now wants to complain about itI don't know what to tell him.This sounds like a 2nd grader talking to the principal about getting bullied on the playground Isn't it strange that this customer purchased an item, is telling us what all is wrong with it but, is still refusing to return it for a refund and has mentioned several times that he wants a partial refundNow.....maybe I'm missing something but.....why in the world would someone want a partial refund on an item that is useless to them?This seems like a case of someone who wants to get an item for cheaper than the going rate and has found success in making claims to get businesses to refund part of their purchase to keep him from doing things such as filing a Revdex.com complaint.Our business, however, stands behind our products and, as long as a shopper reads the listings of these very complicated items we are selling that we took the last years to acquire information on and detail thoroughly so that customer's can make successful purchases....they will make a successful purchaseIn the even they don't make a successful purchase we have a day returns periodWe do charge a 20% restock fee but, if you do the footwork in advance there would be a low chance of them needing to return it.Anyone that is looking to buy something and then throw a fit like a year old in hopes the company will give some money back to make them go away.....well....they will be disappointed every time.Ciao!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: PREVIOUS RESPONSE Regards, [redacted]

We assist with suggesting what remote is needed for a customers vehicle, especially in a situation like this customer's where he doesn't even have an original remote to reference (the only way to 100% confirm compatibility)This customer stating that locksmiths and dealers told him the same thing is a flat out lieI will agree that it isn't the only possibility for the customer's vehicle's make model and year but, I can provide documentation given to us directly from the manufacturer of this remote and vehicle that shows this is registered as compatible with this customer's make model and yearThis customer should have done the suggested PRE-PURCHASE footwork of determining that this was, in fact, the remote he needed, using the resources and suggestions we made to him and, before his purchase, he should have confirmed he had someone who could & would program it for him in his areaFor him to say he took it to locksmiths and dealers and they said the same thing is absolute non-senseWhy not say he took it to locksmiths? It just doesn't make his non-sense point any more validThere is nothing further hereThe remote is unlocked and not elgible to be returned and we have this obnoxiously advertised on every page this customer was on throughout the purchasing process

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Business claims they returned the item to meThis is not trueIf they returned something to me please provide the date of shipment and the tracking number from the US Postal Service, ***, *** or other carrierI repeat this company, keyless remote is dishonest and now we have proof as they have provided informationI wish to reopen the caseIf they cannot provide a tracking number from several days/weeks ago, I wish to have a full credit of $I do not need the item nowI have purchased elsewhereReceipt availableThank you
Regards,
*** ***

There is no email listWe send a 10% off next purchase coupon to everyone who buys off usIf this customer doesn't want to receive another email, they should not buy from us again and one will not be automatically generated

This is very interesting1) The remote purchased is OEM2) You did file a credit card chargeback BUT, my rebuttal to that chargeback was granted and the chargeback was reversed IN OUR FAVOR - I have documents supporting this3) You purchased an item from our site which has our return policy
obnoxiously advertised for review prior to purchaseThis overly details a day return policy and a 20% restock fee for returned items4) In case you are too ignorant to read the return policy on a site that you purchased from (who does that?) We ALSO put our detailed return policy ON THE RECEIPT that was shipped with the order.....We sized it so that it is the second largest font size on the invoice (second to the order #) so that, it cannot be missedAnyone who has half a brain can see that this is an absurd complaint created by the customer's inability to readWe have a 99.7% positive feedback rating on *** and a 99.6% positive feedback rating on ***This particular OEM remote this customer bought is one we sell 10-of a weekI can literally show you reviews where customer's tell us how much money they saved on this same remote when compared to what dealerships quoted them atDealerships have been head hunting us b/c of the genuine OEM products we sell for fractions of what they doThis seems like one of these situationsI can see how frustrating it would be to be a dealership who sells a remote for $and then charges $per hour to program it when WE sell the same thing for $and its OEM plus Free programming instructions when availableSince this uninformed customer has such accusations I ENCOURAGE THEM TO ATTACH A PICTURE OF THE CIRCUIT BOARD INSIDE THE REMOTE THEY PURCHASED FROM USLET EVERYONE SEE ITThe board IS OEM and the markings on it clearly display this in multiple locations with the print that is on itand the numbers on the chips on the board further verify thisGood try my friendI would have loved to assist you but you went out of your way to prevent that

*** ** *** bought a remote without confirming it was the one his vehicle requiredIt ended up not being the correct remote his vehicle requiredWe are in the process of upgrading our entire phone system so, for the last month we have been directing all phone calls to email us and we give
the email address buyers need to communicate with us through and we detail the information we need from the buyer in order to expedite the processWe have two customer service reps who respond to emails from 5AM to 5PM Monday - Friday and we respond to all emails twice a day on Saturdays and SundaysThe email communications are very prompt and there is no delayWhen we received his initial communication that his remote didn't work (b/c he didn't confirm with us which remote he needed before purchase) we asked for specific vehicle information so we could confirm which remote his vehicle actually requiredThis happens regularly and we have an extremely high success rate at getting customers the correct remote needed when one is purchased inaccurately initiallyAnyhow, we received his info and gave him specifics on the remote he needed based on his vehicle information and we also gave him specifics for him to use if a) he wanted to return his item for a refund or b) he wanted to return his item for a replacementWe responded to every single message he sent us in less than hours which is a attentive and time-sensitive timelineThat was not good enough for HaroldHe wanted to speak to us on the phoneHe literally yelled at us through email about what kind of business we are running and how bad the customer service was on our endWe sent him specifics on the remote he needed and the info he needed to return his purchase for either a refund or replacement THREE TIMESAll the while, he continued to berate us about how we are running our business and what we should be doing differentlyIn order for customers to have a successful purchase with our company they need to either know what remote they need for their vehicle in advance of purchase or they need to ask us to help confirm that information for them, before purchaseIf, like Harold, they decide to make the purchase without doing either of those things, we still offer a day replacement or refund policy as detailed on our site (KeylessRemoteWarehouse.com)Returns for refund do incur a 20% restock fee as advertised all over our site and on the receipt shipped with each purchaseFurthermore, we have the right to refuse service to anyone we so choose*** ** *** has met this description with flying colorsWhat a characterHe is more then welcome to return his purchase for a refund but, under no circumstances am I shipping him another remote after listening to him tell me how we should handle his situation when we have already went out of our way to offer him all possible return options and troubleshooting options related to his purchaseLet me be clear that I am completely comfortable in going out of my way for ANY customer that needs assistanceI want their shopping experience with us to be successful and pleasant.At this point, I suggest he return his purchase for a refund and go to a *** *** dealership and buy a brand new remote for $and then pay them an additional $to program it to his vehicleThat is the only way someone like *** ** *** can make a successful purchaseHe chose to sidestep all the necessary steps to ensure he was buying the correct remote in advance and, due to his extremely inappropriate communications with us I have no interest in assisting him furtherWe ship 100-remotes a day and continue to have outstanding success and positive feedback from customers considering we are selling such a complicated and difficult itemWe go out of our way to assist customers with identifying the specific remote required by their vehicle and it works day in and day outWe also have consistent and in depth communications with buyers AFTER their purchase to make sure they successfully got the remote they purchased programmed and everything is working like it shouldUnfortunately, some people cannot be helpedI feel bad for the people that interact with you daily ** *** ** ***I have no interest in continuing such communicationsPlease return your item for a refund and it will be processed promptlyYou already have the info needed to do so; we sent it to you THREE TIMESRemember, you have a day from purchase date return windowPlease act promptly so we can close this door on this mess and move forward with more productive & appropriate customer interactionsSorry for any inconvenienceThis will be our last communication on this matter

See previous responseCustomer is misinformed

This customer's statements are inaccurateFirstly, we sell roughly of these remotes monthly and they are consistently programmed successfully AND cut successfully by locksmiths who have the necessary & appropriate equipmentWe do understand that some customer's may not have a locksmith in
their area capable of cutting and programming these remotes but that does not mean that they CANNOT be cut and programmed; it just means that the locksmith(s) in their area does not have the necessary and appropriate equipmentThe paraphrase that this customer used when referring to information he received from a locksmith in his area was either misunderstood by him or falsely stated by the locksmithWe only install one keyblade in these remotesThere are not different types and these key blades come with one type of immobilizer chipThere aren't different versions of blades or chips with these, only oneIn fact, Audi remotes for the same year range of this particular ** remote ALSO use the exact same keyblade and chipThere just aren't multiple versionsThat's a claimFurthermore, this one type of keyblade and immobilizer chip are successfully cut and programmed to compatible vehicle ignitions by locksmiths providing this service for our customer's consistentlyFor clarification, when I say immobilizer chip, I am referring to the chip in these keys that allows the key blade to start the vehiclei am not referring to the keyless remote portion of the unitOn top of all this, the customer's claim that we offer a day money back guarantee on this particular item he purchased is falseThis is just another representation of this customer not thoroughly looking into the details of what he was purchasingThis particular remote, once programmed, becomes lockedMeaning it cannot be programmed to another compatible vehicle until it is unlockedWhen we receive these in from our supplier we send them to a tech service that unlocks themThe cost in doing this is high and takes some timeBecause of this, we DO NOT ACCEPT RETURNS ON ANY UNLOCKED REMOTES WE SELLWe advertise this on our returns policy "Unlocked returns are not eligible to be returned.' We also advertise this return condition on EVERY listing on our site that advertises an unlocked remote (in case the shopper doesn't take the time to read the returns policy on our customer service tab)AND WE ALSO advertise this returns condition on the receipt each Unlocked item is shipped withI have attached a copy of THIS customer's receipt that was shipped with the item he purchasedPlease review the portion at the bottom under the bold words "RETURNS POLICY," where we have printed UNLOCKED REMOTES ARE NOT ELIGIBLE FOR RETURN -- ANY RETURNS REQUESTED RECEIVED ON UNLOCKED REMOTES WILL NOT BE AUTHORIZEDOn our website's customer service tab, again we advertise that UNLOCKED remotes are not eligible to be returned but, beyond that, we suggest that shoppers do the footwork of seeing if they have a locksmith or dealership in their area that is willing and able to cut and program theseBased on this customer's comments in this Revdex.com complaint, he would have received validation PRIOR TO PURCHASE, that he did not have anyone in his area capable of cutting and programming thisUltimately, him doing this pre-purchase footwork would have made him aware that it wouldn't be a good idea to purchase this itemHe didn't do any of thatHe didn't read our returns policy or our clear suggestion on what needs done prior to purchase to ensure he has someone to cut and program his purcahse, he didn't even read the details we included on the item description from which he purchased the item on our site and, furthermore, HE DIDN'T READ THE RETURNS POLICY ON THE RECEIPT HIS ITEM WAS SHIPPED WITHIt's unfortunate this customer didn't do the appropriate pre-purchase footwork to see if he had someone to program and cut this purchaseIt's unfortunate this customer didn't read our returns policy in any of the multiple locations we have itIt's unfortunate he didn't read or follow through with our pre-purchase suggestions to see whether he had someone in his area to program and cut this prior to purchaseAnd, lastly, it's unfortunate that this customer felt that if he files a Revdex.com complaint in which he lied numerous times with accusations and statements, that he thought it would get him some whereIn the event this customer's receipt (which includes his name and address for validation) is not sufficient enough for you to understand how obnoxiously we advertise our return policy and what customer's need to do to have a successful shopping experience, Please go to our website keylessremotewarehouse.com and click on the customer service tab at the top and then read the return policy on that pageYou could also see how over the top we advertise this item is unlocked and that its not eligible to be returned on the page the item this customer purchased is on by entering the FCC ID of the remote he purchased into the search field on our homepageThat FCC ID is ***The issue here isn't bad business practiceWe sell these all the time and have documented positive feedback from customer's that do the pre-purchase footwork to ensure they have someone in their area to cut and program it and they are gleaming at the $100s of dollars we save them compared to buying new from the dealerThe issue here is the buyer does not know how to shop onlineHe needs to go to a brick and mortar store that has someone there that can do the thinking for him Please let me know if you need further documentation that literally all this customer's claims are falseI am eager to provide it

Here is what happened in this unfortunate transaction.We sell Used Certified Instrument Clusters for automobilesIn order to get one that will work with a specific vehicle, It MUST have the same part # as the ORIGINAL cluster that was installed in the vehicle at the time it was manufacturedIt is
easy to determine which part # the original cluster hasThere is a label on the back side that displays this numberFor every Make, Model & year of vehicle made, there are several different (NON-interchangeable) instrument clusters installed to accommodate each trim package each specific vehicle was built withB/c of this simple truth, buying an instrument cluster solely based on the make, model & year gives you, on average, a in chance of getting the CORRECT instrument cluster for any specific vehicleThe only way to know conclusively that an instrument cluster will work for a specific vehicle is to buy one that possesses the exact same part # as the original cluster that is being replacedWe have an extremely well-trained customer service department that assists customer's on a daily basis with the task of confirming they are buying the correct instrument cluster for their vehicle as we know this can be a challenging task for many peopleIn this particular transaction, this customer purchased an instrument cluster that WAS NOT the same part # as his original instrument clusterHe will not deny this fact & we have documentation to support this claimHe did not reach out to us in advance of his purchase so we could assist him with his purchaseHis first contact was after he realized the instrument cluster he purchased didn't work with his vehicleThe first thing we ask customers when their purchase doesn't work is if they purchased the same part # as the original instrument cluster they were replacingWhen he checked the part # on the back of his original instrument cluster he realized he purchased the wrong itemAgain, he will not deny this fact & we have documentation to support this claimB/c his purchase was on *** & he wanted to return his purchase for a refund (opposed to a replacement with the correct part # for his vehicle) we asked him to open an *** Return Request through his purchaseThat is how we have to process returns, in accordance with *** policyWe told him it was important that, when he selected the reason he was requesting a return from ***'s pre-determined options, he should select the reason, "Wrong size, doesn't fit" as this is the reason he actually needed to return this item he purchasedIt didn't fit his vehicle as it wasn't the same part # as the vehicle required and that was on his original instrument clusterReturn requests on *** have two categoriesOne is Buyer's Remorse (the buyer is responsible for the cost of return shipping) and the other is 'Seller's Liable' which the seller would then be responsible for the cost of returning the item for the refundAn example of a 'seller liable' return would be if a part was defective, broken, not as described, etcIf the Buyer opens an *** Return Request for a 'Seller Liable' reason, we, as the seller, have to pay for the return shipping, we get a 'defect rating on our store' and we lose our *** final value fees for that purchaseThese are the fees we pay to *** on every sale we makeWithin the same conversation this buyer had with us in which he told us he purchased a different part # then his original was, he was completely understanding of why the part didn't work and realized that he didn't purchase the right one for his vehicleHe said he would be glad to open a Return Request through *** and would select the reason for the return to be 'Wrong Size Doesn't Fit' for the obvious reason that he bought one that doesn't fit his vehicleThis is a 'Buyer Remorse' reason which means the buyer has to pay for the return shipping to get the part back to us for a full refundNot too long after that phone call was ended, he opened an *** Return Request and selected the reason for needing to return the item for a refund as it was 'defective or doesn't work.' Because this caught us off guard considering the conversation we just had with this buyer, we called him back to see if this was some sort of miscommunication or if this was a malicious attempt to avoid paying the return shipping costWhen we called back, the gentleman we had been speaking to said that his girlfriend was doing the stuff on *** b/c he doesn't use computers oftenHe put her on the phone and she proceeded to scream and cuss at us and told us she will open the return request however she wants and we better still refund the moneyWe explained that, we obviously have no issues refunding the money, we just needed the Return Request opened for the right reason of which we have documented proofShe continued to cuss at us and hung up the phoneAs a seller on ***, we have to account for fraudulent purchases and fraudulent returns according to ***In order for buyer's to feel safe shopping on the venue, they have to implement policies that have some loopholes for the seller to be taken advantage ofThis is an example of one of themAll things considered, we had every intention of refunding the buyer's return even with us unfairly having to pay for the return, getting a defect rating on our store and losing our *** Final Value FeesAgain, the customer can't deny this truthWe authorized the return request they opened with an reason for the returnWhen *** buyer's open return requests, they have to 1) print the label provided through the return request (which we paid for in this transaction) and then they have to upload the tracking # into the return request within business days of the seller (us) approving itThis is so *** & the seller see that the return has been sent back in a timely manner and *** can follow up with the seller and the buyer once that tracking shows the returned packaged was successfully deliveredIf a buyer doesn't print the label or upload the tracking into the return request within business days, *** closes the return request b/c the buyer didn't return the item within the acceptable timeline as *** requires in their policyOnce a return request is closed, it cannot be reopenedIn this transaction, the buyer opened the return request with a reason so that we, as the seller, would be penalized and have to pay for the return even though we have documented proof as to why the item was being returnedThen when we called and inquired about it, we got cussed out in an extremely inappropriate mannerThen they never even followed up with added the tracking of their return within business days of having their return request approved as *** requiresOn the 6th business day after the return request was approved by us, *** closed it out b/c the buyer did not upload tracking for their return so *** had no idea what they were doing with itEventually, we did receive this customer's returnHowever, b/c the Return Request had been closed by ***, we had no choice but to write Return To Sender on it and send it back to the buyerI don't know why this buyer handled their end of the transaction like they did but, there was a much better way to deal with this

Check fields!

Write a review of Keyless4u Incorporated

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Keyless4u Incorporated Rating

Overall satisfaction rating

Description: Key Control Systems

Address: 181 Hills Creek Road, Wellsboro, Pennsylvania, United States, 16901

Phone:

Show more...

Web:

www.keylessremotewarehouse.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Keyless4u Incorporated, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Keyless4u Incorporated

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated