Keyless4u Incorporated

This information is not factualThe customer took the item to a dealership who wanted to sell him one of there remotes, so they gave him a bogus reason why ours would not workIn order to make such claims, as this customer has, there needs to be some validating informationOtherwise, this is
simply slander and liableUnless this customer has information validating his claim, which he doesn't b/c our products are OEM, he should stop making such claims immediatelyFurthermore, returns for any reason are always accepted within the return policyWe have a well-advertised restocking fee advertised on our site which can be viewed prior to purchasing anything, its also printed on the receipt the item was shipped withWe cannot advertise our returns policy any more than we doI'm sorry this customer was not successful and/or satisfied with their purchase however, his claims are 100% false

To whom it may concern: The item purchased by this customer is not eligible to be returned for a refund or replacement because it is in an UNLOCKED condition, even though the request was within daysThis is clearly stated in our well-advertised returns policy on our site, from which this
customer made this purchaseYou can view this for yourself at the following link (http://www.keylessremotewarehouse.com/customer_service.htm) This customer purchase a remote in an UNLOCKED conditionThis means that, prior to shipping this remote to our customer; we sent this pre-owned remote to a tech service that UNLOCKS the remote from its previously locked state, so that it can be programmed to a compatible vehicle once more. After we receive it back from the tech service that unlocked it for us, we ship it to our customerWe are always more than willing to assist our customer with the tools needed to determine if the remote they are looking at is the correct one for their vehicle and, also, tools to locate a locksmith in their area who is capable and willing to program it for themAlthough we are willing to assist our customer with the information needed to confirm these two things, the responsibility of ultimately determining if they are purchasing the correct remote for their vehicle and if they have someone who can and will successfully program the remote they purchase for them falls on them. We are also not responsible for the locksmith’s success or lack-thein programming the remoteWe test our remotes obnoxiously with *** testing equipment to ensure full functionality when we receive it, before we send it to our unlocking tech service, and when we receive it back from them prior to sending it to our customer. Furthermore, our unlocking tech service never unlocks any remote before testing it to ensure it is fully functional and then they test it again after unlocking it to ensure it is fully functional and unlocked. There is no doubt that we sent a fully functional, unlocked remote to this customerWe have a day return policy on any remote we sell that is not UNLOCKEDIF a remote is unlocked, we advertise the return policy on our Customer Service tab, on each and every unlocked listing we have on our site, on our checkout page AND on the receipt the customer's order is shipped with.With all of that being said, 99% of the people that buy our unlocked remotes, do the necessary footwork to ensure it is worth doing and they have a successful, pleasurable shopping experience with us because they save hundreds of dollars when compared to what they would spend if they had to order at the dealershipIn fact, many dealerships are now sending remote customers to our site b/c of our success in selling these unlocked remotesIf someone doesn't do the pre-purchase footwork as we suggest, and they don't have anyone who can program it for them in their area, I do feel bad for them but, it was a very avoidable inconvenienceAll they have to do is read the details on what they are purchasing and head the suggestions we make

There is no negligence hereBuyer bought a remote that comes with two interchangeable programming codesOne is alpha-numeric and one is numbers onlyWe sell both these, interchangeably as the manufacturer of this key states in their compatibility chartThis customer is saying that the
alpha-numeric code on the key sent to him wasn't working and he needs the numberic-only code option, per the advice of the locksmith he went toWe PROMPTLY sent info for him to return for a replacementPlease know that we an online retailer for remotes/key and we distribute programming instructions/requirements and compatibility for these remotes for customers to determine if they will be useableWe do not have access to the customer's vehicle, the customers RKE system or any details related beyond the make model and year and possibly their original remote infoOur customers (we have between and daily) successfully save a lot of money compared to buying new from a dealer as long as they are willing to take the responsibility to know what they are buying and, if for some reason the initial purchase doesn't work out, they have days to return it for a refund or replacement and we will assist them with the trouble-shooting throughout the whole process Upon receiving the return for refund/replacement info I sent him he responded with a request for us to refund the locksmiths charge of $as well as processing his returnUnfortunately, we, nor any other company in our field doesWe can assist him with a return as I stated immediately to his initial requestOnce this customer saw that this thing remote requires diagnostic programming, he should have contacted the locksmith he went to confirmed he could and would program this and asked for any specific details the locksmith knew were necessary to his vehicle SINCE THE LOCKSMITH HAS ACCESS TO THE VEHICLE AND REQUIREMENTS ......which we don't. So, as I told this customer beforeI will gladly replace or refund your order per our return policy but, I cannot refund some fee that a locksmith charged you b/c you didn't know all the details necessary to get what you needed from the start

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Complaint: ***
I am rejecting this response because:This is not taking responsibly for the product that the seller is selling. That is not conducting business in good faith. This compliant will not be retracted
Regards,
*** ***

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Complaint: ***
I am rejecting this response because it is inaccurate and contradicts their own websiteThey did quickly respond to my initial complaint and offered an RMA to swap out the keyI appreciated this, and still may pursue that routeHowever, as soon as I brought the larger issue to their attention, they quickly became recalcitrant and offered one-line responses such as "that is not our policy" in response to multiple points of reasoning that I providedI also reached out to them with alternate solutions and questions, inquiring whether the already-cut key blade could be placed onto a fob that contains the numeric code I need, but they have not yet responded to any of my points or questions after multiple days of waitingI have two primary contentions:They maintain that I should have provided additional information to specify the key I neededI maintain that they were negligentTwo points on thatFirstly - If you navigate their website to find the remote for a *** ***, a single option appearsThere is no mention of two different kinds of keys for this car, or of the need to make sure that the right key is requestedSecondly - I specifically provided model, year, and VIN number as they requested, and then they sent me a personal email with a direct link to purchase a specific remoteThey did not ask me any clarifying questions whatsoeverIf it is indeed true that there are two completely different types of keys that might fit my car, the onus is on them - the expert key vendor - to ask the proper questions when determining compatibility, instead of wantonly sending one of two keys, with only a 50% likelihood of a matchA simple question from them on the front end would have prevented this whole messThey did not ask it, but should have known toThis is negligenceI have been unable to find any evidence to support their claim that my particular year / make / model car requires anything but a key with an 8-digit numeric codeTheir own website's programming instructions for this car specify that an 8-digit code is required to program it to this vehicleThere is no mention of some models needing an alphanumeric code, and others needing a numeric-only codeThere is only a SINGLE option specified on their websiteHad they actually sent me the key that their own website calls for, there would have been no issueBut they did notThus they were negligentI researched four other keyless entry programming websites, and every single one of them specified that a key with an 8-digit numeric code is required to program it to my year/make/model carI dispute their claim that anything but a key with an 8-digit numeric could could possibly be used for any vehicle of my year/make/modelSo far they have been unable or unwilling to produce any evidence to the contrary
If they are able to swap out the already-cut portion of the key with a new set of electronics that can be programmed to my vehicle, I will be satisfied and will be happy to close the complaintBut if they are unwilling or unable to do so, and in that case are also unwilling to cover the $that I will have to pay to have the replacement key cut, then I continue to maintain that they are running their business in bad faith and in a negligent manner, exposing their customers to the risk of purchasing an incorrect key that they will pay to have cut, and then have no recourse when attempting to show the business their error
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***

See previous responseWhat a maniac

The item purchased by this customer is not eligible to be returned for a refund or replacement as stated in our well-advertised returns policy on our site, from which this customer made this purchase. As you will see in the supporting documents, this customer purchase a remote in an UNLOCKED
conditionThis means that, prior to shipping this remote to our customer; we sent this pre-owned remote to a tech service that UNLOCKS the remote from its previously locked state, so that it can be programmed to a compatible vehicle once more. After we receive it back from the tech service that unlocked it for us, we ship it to our customerWe are always more than willing to assist our customer with the tools needed to determine if the remote they are looking at is the correct one for their vehicle and, also, tools to locate a locksmith in their area who is capable and willing to program it for themAlthough we are willing to assist our customer with the information needed to confirm these two things, the responsibility of ultimately determining if they are purchasing the correct remote for their vehicle and if they have someone who can and will successfully program the remote they purchase for them falls on them. We are also not responsible for the locksmith’s success or lack-thein programming the remoteWe test our remotes obnoxiously with Santronics testing equipment to ensure full functionality when we receive it, before we send it to our unlocking tech service, and when we receive it back from them prior to sending it to our customer. Furthermore, our unlocking tech service never unlocks any remote before testing it to ensure it is fully functional and then they test it again after unlocking it to ensure it is fully functional and unlocked. There is no doubt that we sent a fully functional, unlocked remote to this customer. Furthermore, I have around 4-of these exact remotes we sell every month that I can provide customer contact info for in which they were able to successfully get this programmed to their compatible vehicleIf you need the contact info to cross-reference for the validity of my rebuttal I would be glad to provide itEither way, this just confirms that the issue with this particular customer’s purchase is NOT the functionality of the remote but rather their ability to get it programmed with the locksmiths/dealerships in their areaWith this customer, as well as all others, the footwork of determining if they have a company in their area that will program the remote for them is HEAVILY suggested to be taken care of BEFORE PURCHASEIf they don’t do that, we should not be held accountable in the unfortunate situation that, after purchase, they realize they have no one local to them that can/will program the remote for themWe advertise that UNLOCKED remotes on our site are not eligible to be returned for a refund or a replacement. We advertise this in the listing page for every remote that is unlockedWe advertise it on our Returns Policy under our Customer Service tab on our homepageWe advertise it on the checkout page from which every customer has to pay for an item and we include it on the receipt every item is shipped withWe cannot advertise this returns policy any more than we already doWith all of this information justifying why we did not authorize a return for this customer, I hope that common sense and generally understanding of this leads you understand that this customer's frustration comes from the fact that they did not do the pre-purchase footwork to determine if they could get this remote programmed. The fact is, if a customer doesn’t buy the exact type of remote as their original (can’t just go on appearance to accomplish this, must be the same FCC ID and part #), or have a locksmith who is capable/willing to program it to their compatible vehicle, the customer is naturally upsetHowever, all we, as a remote supplier, can do is sell remotes that are confirmed as functional and ready to receive programming to compatible cars by locksmiths who can & will actually do the jobWe have been doing this for years now and not because we are selling remotes that can’t be programmed or don’t work, obviouslyThere is a lot of money-saving -potential when replacing a remote through us as opposed to buying a new one from a dealer or locksmith but, the level of responsibility and understanding about what is being purchased is much higher for the customer than the alternative of simply driving to a dealership or locksmith and ordering a new remote through them. All we can do, as an online remote provider, is advertise our products accurately, detail our returns policy extremely thoroughly, and assist our customers with the tools they need to confirm they are purchasing the correct remote and that they have a locksmith in their area who can program it for themThat is the service we provide for every customer we’ve had for the last years and we have 100,000s of satisfied customers and thousands of repeat customers b/c of the exceptional service we provideWhenever we have a sale, like this one, where there customer wasn’t successful in fulfilling their end of the responsibility, they always want to file a complaint so that we can take the hit for the lack of pre-purchase footwork they CHOSE not to doBMW dealers are among the hardest dealerships to get to work on any parts they do not sellThis is not our speculationThis is factual and there are multiple sources online that back this upWe've had cusotmers take remotes to a BMW dealer, tell them they bought it from a third-party company like ours, and they say they can program it b/c its not possibleThey then have their wife or friend take it back and tell the service department they purchased it at the Parts Department of the dealership, and they program it in minutes for themI have example after example of customers of ours that did this successfullyIn short, the issue is the ability of this customer to get it programmed and could have been determined in advance of purchaseWe didn't do anything other than go out of our way to advertise the risk factors so that this customer and all shoppers are fully informed and awareIf they choose not to read it, it prevents us from being able to help

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 Complaint: [redacted]
I am rejecting this response because:
The seller does not seem to want to negotiate or compromise to a solution outside of calling my correspondences with the seller non adult like.  The seller also does not disclose their name, so shall be referred to as seller.  Outside of two dealerships that have tried to program the remote unsuccessfully, I have tried calling several lock Smiths with in a 50 mile radius using the recommended website the seller has referred to [redacted].com.  all 5 lock Smiths told me that for the model and year of my car they can not program the remote as this is currently a dealer only capability.  Although the seller claims he's had successful customers with the same model, year and comfort access option report positive feedback, the seller will not help with finding a place of business that will program the remote nor did he publicize the feedback of the successful customers.  I do not believe I have been unreasonable and am certainly a dissatisfied customer.  I have attached a pdf of all of my correspondences with the seller and although I am unsatisfied, I have remained professional.  I leave it to the Revdex.com to determine if this transaction is equitable to their standards.
Regards,
[redacted]

see first message

WE don't have access to the buyer's vehicle.   We state SEVERAL times in the listing description to MATCH THE PART# WITH THE ONE YOU HAVE.   The buyer failed to do this.   The buyer purchased the wrong one and instead of taking responsibility for his failure to follow directions he is attempting to place blame with us.    What is the tracking # of the buyer's return?

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 Complaint: [redacted]
I am rejecting this response because:
See previous response? Really? I was refunded $23.99($29.99 - 20% restocking fee) OK. Fine but there were two disputes. Where is the $24 refund($30 - 20% restocking fee)? If you "sell hundreds" of remotes to "hundreds of satisfied customers", why is it so hard to refund $23.99 and $24? I really hope the Revdex.com puts this on their website for the public to see. People that clearly do not know me will read this thread and know that you guys are full of it. That's why I sarcastically quoted your claim of "hundreds of satisfied customers" because it was a representative of [redacted] that said that. She said, "If they have hundreds of satisfied customers, then that means they have good money coming in, right? Why would they have a problem refunding you your money when they clearly made the mistake of selling you a remote that doesn't link with your system even though their website claims that it does?", to which I simply responded what every customer that you have ripped off in the past said, "Incompetence". This claim remains open. No, I don't accept your business response. I am going to expose you. Yes, my transaction was small but there are complaints of people spending $150+ for [redacted] and [redacted] keys that cannot be reprogrammed. Both remotes I received looked like cheap knockoffs that you probably found in a junkyard. Not one of the remotes had the [redacted] name on them. They look like the $10 remotes you find at [redacted] and [redacted]. BUT THOSE ACTUALLY WORK!!!Regards,
[redacted]

Please understand that I am sorry you don't have a dealer or locksmith willing to program this remote for you in your area. As we state in our listing you purchased from, [redacted] dealers, like many other higher-end dealers are often resistant to work on parts they do not sell. Contrary to the...

claim the dealer you spoke with said (reference to your quote:  "They do not do this for safety and integrity reasons"), the REAL reason they do not do this is because they make exponentially more money by selling you one and also charging for the programming of it. Why in the world would Locksmiths (and even SOME ** dealers - dependent on the location in the country) be able to program these successfully for our customers but, the dealers you spoke with 'don't do it for safety and integrity reasons?" What about programming a legitimately purchased USED fob to a compatible vehicle compromises safety and integrity? We literally have 60,000 used fobs in stock for all manufacturers and sell roughly 100 a day which are consistently programmed by dealerships and locksmiths alike, and I haven't seen one situation in which safety and integrity have been compromised? Your claim literally makes no sense. Your claim is filled with arbitrary information based on frustration. I do understand the frustration but, I also understand the importance of understanding what is all involved with such purchases. Knowing this requires programming at a locksmith or dealership, it would have been who-of-you to contact them in advance of purchase and ensure this is possible with the service companies you have in your specific or surrounding area. After reading our WELL ADVERTISED returns policy which is heavily advertised on our site to assist shoppers who are locksmith/dealer dependent for the programming of the remote their vehicle requires so they are well informed prior to purchase as to what the policy entails IF they need to return it. That allows them to make an informed purchase AFTER doing necessary footwork to ensure they have someone who can and will program the remote they need.  The dealership "said they are not allowed to program keys that do not come from their factory for safety and integrity reasons." ....Give me a break. You are MORE THAN WELCOME TO investigate us to ANY CAPACITY you wish. GOOD DAY

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This doesn't seem to require a response....but I will submit one anyway. Customer did not do the footwork necessary to have a successful purchase. These are not T-shirts where you pick a size and color. There is a lot of potential to save hundreds of dollars compared to alternate sources but, there...

is a higher level of pre-purchase responsibility on the customer's end to ensure they have someone in their area capable and willing to program a remote that they confirmed was compatible with their vehicle. If a customer makes a hasty or uninformed purchase, we have a 30 return period that the return has to be post marked within. This is a sufficient amount of time to determine if customers want to keep the remote or not. We have our returns policy advertised on our site (under our customer service tab), on the listing which the customer had to read prior to purchase and we also include it on the receipt that was shipped with it.This customer chose to buy from us even though we have a 20% restock fee advertised on all returned items and now wants to complain about it. I don't know what to tell him.This sounds like a 2nd grader talking to the principal about getting bullied on the playground.  Isn't it strange that this customer purchased an item, is telling us what all is wrong with it but, is still refusing to return it for a refund and has mentioned several times that he wants a partial refund. Now.....maybe I'm missing something but.....why in the world would someone want a partial refund on an item that is useless to them?This seems like a case of someone who wants to get an item for cheaper than the going rate and has found success in making false claims to get businesses to refund part of their purchase to keep him from doing things such as filing a Revdex.com complaint.Our business, however, stands behind our products and, as long as a shopper reads the listings of these very complicated items we are selling that we took the last 12 years to acquire information on and detail thoroughly so that customer's can make successful purchases....they will make a successful purchase. In the even they don't make a successful purchase we have a 30 day returns period. We do charge a 20% restock fee but, if you do the footwork in advance there would be a low chance of them needing to return it.Anyone that is looking to buy something and then throw a fit like a 5 year old in hopes the company will give some money back to make them go away.....well....they will be disappointed every time.Ciao!

We have a 30 day return period from purchase date obnoxiously advertised on our site under our customer service tab. For customer's who choose to not look at this, we ALSO put it on the bottom of every receipt we ship with every item we sell. The print that we use on the receipt to advertise the...

return window is the BIGGEST sized font on the receipt other than the words, 'THANK YOU.' We cannot advertise it any better then this. I have attached a copy of this customer's receipt to this complaint response for your assessment of how forward we are with letting our customer's know exactly how much time they have to determine if they want the product they purchased from us or they need to return it. That time period is 30 days. This customer did the following.....5/6/16 - purchased [redacted] remote5/6/16 - we shipped purchase5/26/16 - customer emailed us they were having some issues with purchase and wanted to return for a refund. We said yes and promptly sent them our return address as well as an RMA # for their return to be processed once we received it. We did not receive a return from the customer and the customer did not respond to that email until the following....6/15/16 - Buyer responded and asked if they could still return for a refund.On 5/26/16 the buyer was still within the returns period.  That is why we issued an RMA and authorized their return. The package just needed post marked by the 30 day mark. The customer chose not to act on it and asked us, on 6/15/16, if they could still return it. At this point they were OUTSIDE of our returns period. With that being the case we said we no longer could process a return for them. The customer still decided to send it to us even though we informed them they waited too long to return it. So, once we received the return, we wrote return to sender and sent it back.Seems pretty easy to wrap your head around this one.

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 Complaint: [redacted]
I am rejecting this response because this company has been rude from the onset in trying to resolve this issue.  I am in a MAJOR metropolitan area and called several locksmiths.  AND to top it all off, the automobile manufacturer, [redacted] (**) of North American advised me that these keys could not be cut other than at their location.  If the business wants to spew their hateful venom on customers, then they need to rethink their business.  I am a professional and a military veteran and I will not be insulted in such a manner.  I have stated the facts as I personally witnessed them.  The business has no right to accuse me of misrepresenting facts.  I will gladly provide contact information to the ** dealership.  I stand on principal and I will not waiver.
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:A formal apology is required from the owner of the  business for calling me a "DOUCHE BAG" in their email. The term was derogatory and defaming I have never encountered a less professional business.
Regards,
[redacted]

See previous response.

With all due respect,I think any future customers, like the 100's we receive positive feedback from weekly, understand the importance of doing the suggested footwork of confirming they have someone that can and will program it BEFORE purchase to eliminate any possible need to return...

based on that reason. Or, if they don't hopefully they understand  that they shouldn't wait until the extremely generous returns period has expired by leaps and bounds before contacting us to let us know they had an issue. For anyone reading this exhausted claim by our respective customer. Please know that KeylessRemoteWarehouse.com would love to help you save a ton of money with your next keyless remote purchase. We have two customer service reps by the phone to walk you through the process PRIOR to purchase if you have any questions at all. We have just upgraded our phone systems to assist customers that need help immediately in the best way possible. Some remotes can be programmed by the  car owner. If that is the case, we will give you those instructions as a complimentary service. If not we can provide you with tools to locate a technician in your area that can perform the programming service. Some areas have a ton of people that can do this and some do not which is why WE ALWAYS RECOMMEND CHECKING AROUND IN ADVANCE OF PURCHASE. This will let you know what your options are before you spend any money. In the unfortunate event you do buy a remote from us and need to return it FOR ANY REASON, just give us a call within 30 days of your purchase and we will issue you an RMA to return your purchase for a refund. If you, as a shopper, decide to not heed any of these suggestions, and you wait until 60 days has passed from your purchase date, like this gentleman did, I will not be able to issue you an RMA to return for a refund. The only way I could consider this 'unfair' or an 'unprofessional business practice' would be if we did not disclose our return policy so that shoppers could see it before purchase or before they had time to return their purchase if need be. However, that is not the case We have a CUSTOMER SERVICE tab that heavily details our returns process. It also offers LIVE CHAT, an email contact and a phone number that shoppers can take advantage of if they need assistance or have any questions at all. AND we also detail our RETURNS POLICY DIRECTLY ON THE RECEIPT EACH OF OUR ORDERS IS SHIPPED WITH. What else could we possibly do to disclose our return policy any better than this? So...in short, this customer opened a Revdex.com claim against us b/c he made a  purchase, waited until 60 days had passed from his purchase date, then contacted us to help. He doesn't have anyone to program the remote in his area so, in situations like this I issue an RMA to get the customer their money back. However, I can only do that if the customer READS the return policy and reaches out to us with in the first 30 days. I was not able to do that for this guy b/c he waited TWO months to make his initial contact with us.