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KeyMe, Inc.

KEY DUPLICATION AND CUTTING, MOBILE APPS

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KeyMe, Inc. Reviews (3)

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User Mark Skoning time Aug 13, 2019

Went to Menards to get a couple keys copied. They directed me to the KeyMe kiosk. Went through the procedure and the machine told me the keys would have to be mailed to me because they were "uncommon". They're not. One is a common Schlage and the other a common Pella. This is convenience? I should have just gone down to my neighborhood Ace.


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User Reviewer11034236 time Feb 02, 2019

Dear Madam, I'm sorry to hear you have reservations with regards to our platformWe attempted to resolve this over email when you initially contacted us on 2/** and never heard back from
youI've looked into your complaintIt appears you recently participated in a news report from NewsI understand from the broadcast that the reporter told you in advance that she was going to enter your home, and that you gave her explicit permission to do soHad this actually been a crime instead of a manufactured scenario by a news reporter, we would have worked with your local authorities to identify the responsible party and provide evidence in support of a convictionAnyone using our app is required to provide identification, which can be used to easily identify them should they misuse the platformCompare this to most locksmiths, who typically accept cash and require no identification to make a keyWe have removed your key from the reporter's key chain and deleted it from our platformWe have also closed the reporter's account as per our Terms of ServiceWe hope this addresses your concernsIf not, please feel free to reach out to us directly at: ###-###-####KeyMe has helped thousands of people solve frustrating lockouts and provided a convenient way for hundreds of thousands of people to make spare copies of their keysWe hope you will consider using our platform in the future


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User Reviewer1468472

Review: Keyme is not just a store front. They have an iPhone app which allows you get a duplicate key by means of a photo. They claim it is a secure way to get a copy. But how do they confirm that the party making a copy request is the orginal owner of the key? On Friday, Feb. **, 2015, I had someone gain entry to my house with a key they revealed they got with the Keyme app.

I am horrified. We have to deal with cyber security and now we a service provider which will make keys for anyone without confirmation of ownership.Desired Settlement: Discontinue provision of this application.

Business

Response:

Dear Madam, I'm sorry to hear you have reservations with regards to our platform. We attempted to resolve this over email when you initially contacted us on 2/** and never heard back from you. I've looked into your complaint. It appears you recently participated in a news report from News6. I understand from the broadcast that the reporter told you in advance that she was going to enter your home, and that you gave her explicit permission to do so. Had this actually been a crime instead of a manufactured scenario by a news reporter, we would have worked with your local authorities to identify the responsible party and provide evidence in support of a conviction. Anyone using our app is required to provide identification, which can be used to easily identify them should they misuse the platform. Compare this to most locksmiths, who typically accept cash and require no identification to make a key. We have removed your key from the reporter's key chain and deleted it from our platform. We have also closed the reporter's account as per our Terms of Service. We hope this addresses your concerns. If not, please feel free to reach out to us directly at: ###-###-####. KeyMe has helped thousands of people solve frustrating lockouts and provided a convenient way for hundreds of thousands of people to make spare copies of their keys. We hope you will consider using our platform in the future.


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KeyMe, Inc. rating

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Category: KEY DUPLICATION AND CUTTING, MOBILE APPS

Address: 247 W 36th St Fl 2, New York, NY, 10018

Website: https://key.me/

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