Sign in

Kia of St. Cloud

Sharing is caring! Have something to share about Kia of St. Cloud? Use RevDex to write a review
Reviews Kia of St. Cloud

Kia of St. Cloud Reviews (48)

We will be happy to send her $30 for gas, for good will. Please call Joshua at ###-###-#### to let me know where you would like it sent or if you would like to pick up cash. As far as removing the inquiry she needs to contact the... credit bureau.

We will be happy to send her $for gas, for good will Please call Joshua at ###-###-#### to let me know where you would like it sent or if you would like to pick up cash As far as removing the inquiry she needs to contact the credit bureau

Initial Business Response / [redacted] (1000, 9, 2015/12/23) */ AS [redacted] stated she drove several cars before deciding on the BuickWe did not force her to buy itThe vehicle she purchased was sold "as is" without a warrantyWe do not have a refund policy but did advise her if she brought it in for service we would take a look at what she wanted repaired and offer her a deal on getting it repaired Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was very high pressured to buy something thereMy transmission does not act up all the time, so in essence you are saying take an afternoon off of work to bring my vehicle back to St.CloudSo what if I drive it there, and it doesn't act upI will not be believed at that point, and I will be out of work for an afternoon and no better off than I was to begin withYou are offering me a deal on fixing it, you don't understandI don't have ANY money to fix this vehicleI higher cost of this vehicle and the $I had to stick into it for a transmission flush,filter change took the Christmas money as wellI asked to return the vehicle three days after purchasing itA lot of places I have check will give you days to return somethingI was told I could not return it, and that all sales were final, but yet you were still holding my checkIt was a cut and dried dealI will not bring my vehicle back there for the "free oil change" or any service ever againI will not buy anything else from there and will never, ever refer anyone thereThis has been the worst vehicle I have ever purchased, and the worst customer service everAs soon as I can get the loan paid off that I had to borrow additionally for this vehicleI will trade it or sell it outright for whatever I can get for itBut unlike Kia of StCloud I will disclose everything that is wrong with it upfront

Initial Business Response / [redacted] (1000, 10, 2015/06/17) */ Eerything is done, but the [redacted] will not honor the rustproof warranty and we can not make them Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everything is done? Really? First of all, I still have not received any of the contract agreement paperwork I had to re-signSecond, I have not received the panels for the cargo area of my car Also, since you never told me that I needed to have the car checked at your dealership nor how often--I only found that out when I looked at the warranty--either you find a dealership close to Minneapolis who will honor the warranty or refund my money Final Consumer Response / [redacted] (4200, 33, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had hoped this would be the end of this, but I'm not surprised that isn't the caseI finally got copies of my purchase agreement (1/months late) after Kia "over knighted" (Josh's spelling) it to the Revdex.com upon their request and they sent it to meToday I found out that I apparently "misunderstood" Josh's response to the Revdex.com which I am copying from the Revdex.com site: "We did apply the rust proofing on 04/28/I have made arrangements so that she can have warranty work for the Rust Protection completed at a Body Shop in White Bear Lake [redacted] , White Bear Lake, MN 55110." I thought I should call [redacted] (which is the actual name, not the one that Josh wrote) to make sure they had all the info they needed to do the rust proofing checks every years on my car that are required for the warranty to be validUpon reading "I have made arrangements" I thought that meant that Josh had talked with [redacted] and let them know that they would be working directly with me and that Kia would be paying for any warranty work that needed to be doneNormally, someone who understands and communicates in the English language would agree with me, such as Charles from ***But right there begins the "misunderstanding" because Josh had not in fact contacted [redacted] at all! Charles knew nothing about it when I read to him what Josh had written in his response to the Revdex.comCharles had another guy call Josh and ask him what was going on with this and Charles reported back to me that I must have misunderstood what Josh had written and that I should give him a call--even though Charles didn't know what was unclear about Josh's statementCharles just wanted to be assured by Kia that they would pay for any rust work done and time spent [redacted] were not given that assurance from Kia, yet I am told that it is I who am confusedA while later, I received a phone call from Scott saying he was called by [redacted] and asked to give me a call about a rust proofing issueHuhScott, it turns out, had zero information on my issues, even though he is the manager of the sales department, and didn't bother to find out anything before calling meScott was also unaware of this direct quote from Kia's policy: "You must have your vehicle inspected by your selling dealer every months from the original date of treatment .Failure to comply with any of the above instructions will render the warranty VOID." He thought you only need to bring it in if there's a problemNothing like knowing the products you sell and what is happening in your own departmentI was hoping not to have to get the attorney general involved, but apparently I have no choice Final Business Response / [redacted] (4000, 36, 2015/08/05) */ Received following response from Josh [redacted] at Kia of St Cloud, via e-mail: "If she talks to anyone at [redacted] that is not aware of the arrangement they can contact myself Joshua or our ownerThey know how to contact all of us and we will pay them for performing our warranty work for usThey know before performing work to call and get authorization before performing any warranty work Joshua [redacted] "

Initial Business Response / [redacted] (1000, 11, 2014/09/16) */ The spark plugs were replaced on 6-23-at 162,using the customers parts at the customers requestAfter which the Mr [redacted] noticed there were nuts and bolt missing from engine compartmentThe nuts and bolt were replaced on 7-8-at no chargeThis customer was in on 3-20-(a year before the tune up) with a similar concern and declined mouse damage repair and further diagnosis at that timeKia of St Cloud would like to offer to diagnose this concern at no charge to the customer as a Goodwill offer

Initial Business Response / [redacted] (1000, 7, 2015/12/07) */ Ms [redacted] purchased the Sportage 02/14/At that point we did verify there were no accidents that resulted in a salvage, junk, rebuilt, fire, flood, hail, or lemon title that we would need to disclose to a customer or the bankI did pull a carfax and was able to see the Sportage last reported had 49,miles on it The carfax does show an accident, could have been as minor as a paintless dent repairEven taking in to account the 21,miles that have been put on the Sportage in the last months that Ms [redacted] has owned it, Carfax gives an add for $1,because of the great history reportWe would love to have Ms [redacted] 's Sportage back and would give her top dollar for it if she wants to trade it in on a different carShe can come in and see me or call me and I will be happy to put something together for herAttached is the carfax showing the accident, the clear title as well as the $1,add because of the great history

I am rejecting this response because: I am in a loaner car Fine but I have no timeline on when it will be done I was told by the manager that when they got the car tuesday afternoon that he would contact me tuesday evening with information I have emailed him twice, the used car manager once and the sales guy twice and the sales guy got back to me today and said we are waiting on parts to show up I have no other options but to wait for them to fix it The Manager pretty much said he will fix it or you can trade it back for what you paid for it towards a different vehicle The problem with that is there are no other vehicles on the lot that we want in our price range and i've already put bucks into it since the battery needed to be replaced days after getting home and I replaced the roof rack, which I said I would fix I was talking to another car dealership the other day as we bought a new van as well and told them the issues and stuff and the first thing they asked was did you take it back? I said I tried but they have a no return at all cost policy apparently and dont care about customer satisfaction or customers after the sale They only car about making the buck and letting it be at that no matter what At this point it is what it is I wait for my car to come back, which I bought on the 4th of November and have only had it in my possession for about days out of the last weeks The rest of the time the dealership has had it Looks like some dealerships want to make customers happy at all cost and others dont care as long as they make a sale

BBB spoke to Ms [redacted] by phone (5/24, 3:30 PM). Ms [redacted] says that yes, she is currently in possession of the 2011 Sorento, but that she has no idea who she's supposed to be... making payments to at this point (dealership? bank?), as her bank would not re-write the loan or issue a new one due to the confusion surrounding the lien card. Says Kia of St Cloud will not call her back to sort this issue out.

We are not sure what information we provided. In your complaint, you state that when you talk to someone in finance they talk you out of canceling, then you said you've been trying to cancel for months, but want the warranty canceled back to when you bought the
car? I'm a little confused and would like clarification. I also would be happy to cancel your warranty for you

We did attach our invoice from the company that did the paint work. The car was not new and will not have new chrome trim. We will be happy to buff and polish the chrome trim when we detail the car

We took the Sorento back and she is now in possession of her Sorento with the same payment amount she originally had

Initial Business Response /* (1000, 5, 2015/11/12) */
I've never heard from Mr*** about wanting to cancel the protectionThe protection package he purchased was $not $But if he had contacted me I would have explained the protection package is not a cancelable productNo refund
is being issuedWe have multiple ***s in our computer, if the refund is for something else Mr*** can contact me and I will verify his VIN number and get anything else canceled and a refund issuedThe only purchase I could find for him was from July 16,
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car purchased was in the name of *** and *** ***We have called and went in personally many timesThis is what I wrote in the initial complaintWe have been put off, put on hold, and hung up onNobody will address this issueThis is our only recourseThere is some type of a clear coat that was never done and also an undercoating that was never done
Since they were not completed, but we are paying for them, I see no reason why they can not be refundedSimply saying it can not be refunded is unnacceptable
Final Business Response /* (4000, 15, 2015/12/01) */
We will be happy to cancel the extended warranty that was $1,We just need to know how many miles are on the car and a signed cancelation form for the warranty companyMr*** can bring the car by so we can get the mile and he can sign the form or we can e-mail/text a picture of the odometer and I can e-mail/mail the cancelation form that he can sign and send back
Final Consumer Response /* (2000, 17, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please send your email address to ***@gmail.com with the form and we will take a picture of the odometer, sign the form, and send it back to you

I am rejecting
this response because:It is fraud to charge a consumer for a service/product that was never preformed or deliveredI don't understand what they don't get being in sales and what fraud and illegal charges are? The rust proofing is listed under OPTIONALSounds like a Denny Hecker scam at its finestSo if the rust proofing was already done by previous owner, who's pocket does our $go into? Scott's, Jeff's? Because they can't charge for something the previous owner was already charged!

Revdex.com contacted Kia of St Cloud, requesting additional clarification on how the miscommunication occurred, and any documentation the dealership could provide showing that KMF had released the lien on this vehicle, as the dealership has stated(Customer disputes this.)Dealer e-mailed scan of a lien release form dated 6/27/(scan attached), appearing to indicate that KMF did issue a lien release. (Consumer had previously provided more info to Revdex.com, as well -- copy of purchase order showing 'Balance Owing to Lienholder' of $14,254, and copy of customer payment history.)

I am rejecting this response because: I don't want to argue with themI just want my warranty and my gap fully refunded from the day we bought the carAll I want is our warranty money back and the gapI want it from the start day not todayI've tried so many times to cancel this and Kia of StCloud won't do itWhy is this so hard? They tell you when you buy it no problemWell it's been a very big problem now

Initial Business Response /* (1000, 6, 2014/03/28) */
2/32nd's is the legal limit in MinnesotaIf it was under 2/32nds when we had it, we would of replaced the tiresWe would not of replaced tires at 3/32ndsWe will not be replacing tires as they still meet the legal limit
Initial Consumer Rebuttal /* (3000, 8, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because now in a few hundred miles I have to put tires on my vehicleI will not be giving you my business ever again and I will spread the word on how Kia does businessThat is unprofessional and I don't understand how or why you would do this to somebodyHow many other people will you do this to just so you can get ahead? Also you still did not answer my question on why your gauge red different than other gauges

When *** L *** bough his new car at KIA Of St Cloud we called the bank with him and they gave us a pay off. We sent the payoff in and the bank sent us the lien release. If we had sent in the payoff for less than his loan they would never of sent us the lien
release. Shortly after we received the lien release the bank called us to let us know there had been a mistake and the payoff was $more. We contacted *** and he told us it was our problem. We offered to re do the new loan with the correct payoff and he still said it was our problem. When everyone purchases a car we do what is called a conditional delivery. In that it lets them know if the payoff was less, he would get a refund and if it was more he would be responsible. We've tried to work with *** *** but he just says it is our problem. At this point we are past the ability to redo his loan and he needs to work payment arrangements out with his bank

Initial Business Response /* (1000, 5, 2014/04/21) */
We diagnosed the check engine light at no charge to the customerWe verified the light was not related to replacing the motorIf customer would like the light repaired there will be a charge for it
Initial Consumer
Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was nothing wrong with oxygen sensor when the car was entrusted into their care to have the engine issues resolvedFor no reason should the car be returned to any owner with issues that did not exist upon delivery!

Reached GM Amado *** by phone, 5/24, PM.Mr *** explained that when it cut a check to Citizens National Bank to pay off Ms ***'s Sorento and subsequently unwound the transaction, it contacted Citizens National Bank to ask that they return the check and re-issue Ms ***'s loanHe says the bank has simply refused to do so -- they have their money, and have given the lien card to Kia of Cloud.Mr *** says that his General Sales Manager has attempted on multiple occasions to convince Citizens National Bank to return the check and re-issue a loan to Ms ***, as Kia of St Cloud itself is not a lender, and does not wish to act as a lender by attempting to issue Ms *** a loan itselfBut he says these efforts have not been successful to date, and he has resorted to filing complaints against Citizens National Bank seeking return of the check -- with Revdex.com, with the Attorney General's office, and with an unspecified banking agency.He says that Kia of St Cloud will remain the "temporary" lien holder on Ms ***'s Sorento for the time being as it continues trying to work through its issue with Citizens National, but that she does not need to attempt to make payments for now, and that Kia of St Cloud has no intention of trying to repossess the vehicle or anything.Mr *** says Kia of St Cloud will continue to try to resolve this issue with the bank, and will contact Ms *** immediately once it has a resolution worked out

Initial Business Response /* (1000, 9, 2015/12/23) */
AS *** stated she drove several cars before deciding on the BuickWe did not force her to buy itThe vehicle she purchased was sold "as is" without a warrantyWe do not have a refund policy but did advise her if she brought it in for
service we would take a look at what she wanted repaired and offer her a deal on getting it repaired
Initial Consumer Rebuttal /* (3000, 11, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very high pressured to buy something thereMy transmission does not act up all the time, so in essence you are saying take an afternoon off of work to bring my vehicle back to St.CloudSo what if I drive it there, and it doesn't act upI will not be believed at that point, and I will be out of work for an afternoon and no better off than I was to begin withYou are offering me a deal on fixing it, you don't understandI don't have ANY money to fix this vehicleI higher cost of this vehicle and the $I had to stick into it for a transmission flush,filter change took the Christmas money as wellI asked to return the vehicle three days after purchasing itA lot of places I have check will give you days to return somethingI was told I could not return it, and that all sales were final, but yet you were still holding my checkIt was a cut and dried dealI will not bring my vehicle back there for the "free oil change" or any service ever againI will not buy anything else from there and will never, ever refer anyone thereThis has been the worst vehicle I have ever purchased, and the worst customer service everAs soon as I can get the loan paid off that I had to borrow additionally for this vehicleI will trade it or sell it outright for whatever I can get for itBut unlike Kia of StCloud I will disclose everything that is wrong with it upfront

Check fields!

Write a review of Kia of St. Cloud

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kia of St. Cloud Rating

Overall satisfaction rating

Address: 901 2nd St S, Waite Park, Minnesota, United States, 56387-1396

Phone:

Show more...

Web:

This website was reported to be associated with Kia of St. Cloud.



Add contact information for Kia of St. Cloud

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated