Kia of St. Cloud

We will be happy to send her $30 for gas, for good will.  Please call Joshua at ###-###-#### to let me know where you would like it sent or if you would like to pick up cash.    As far as removing the inquiry she needs to contact the...

credit bureau.

Initial Business Response /* (1000, 9, 2015/12/23) */
AS [redacted] stated she drove several cars before deciding on the Buick. We did not force her to buy it. The vehicle she purchased was sold "as is" without a warranty. We do not have a refund policy but did advise her if she brought it in...

for service we would take a look at what she wanted repaired and offer her a deal on getting it repaired.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very high pressured to buy something there. My transmission does not act up all the time, so in essence you are saying take an afternoon off of work to bring my vehicle back to St.Cloud. So what if I drive it there, and it doesn't act up. I will not be believed at that point, and I will be out of work for an afternoon and no better off than I was to begin with. You are offering me a deal on fixing it, you don't understand. I don't have ANY money to fix this vehicle. I higher cost of this vehicle and the $375.00 I had to stick into it for a transmission flush,filter change took the Christmas money as well. I asked to return the vehicle three days after purchasing it. A lot of places I have check will give you 30 days to return something. I was told I could not return it, and that all sales were final, but yet you were still holding my check. It was a cut and dried deal. I will not bring my vehicle back there for the "free oil change" or any service ever again. I will not buy anything else from there and will never, ever refer anyone there. This has been the worst vehicle I have ever purchased, and the worst customer service ever. As soon as I can get the loan paid off that I had to borrow additionally for this vehicle. I will trade it or sell it outright for whatever I can get for it. But unlike Kia of St. Cloud I will disclose everything that is wrong with it upfront.

Initial Business Response /* (1000, 11, 2014/09/16) */
The spark plugs were replaced on 6-23-14 at 162,806 using the customers parts at the customers request. After which the Mr [redacted] noticed there were 2 nuts and 1 bolt missing from engine compartment. The 2 nuts and 1 bolt were replaced on...

7-8-14 at no charge. This customer was in on 3-20-13 (a year before the tune up) with a similar concern and declined mouse damage repair and further diagnosis at that time. Kia of St Cloud would like to offer to diagnose this concern at no charge to the customer as a Goodwill offer.

Initial Business Response /* (1000, 10, 2015/06/17) */
Eerything is done, but the [redacted] will not honor the rustproof warranty and we can not make them.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Everything is done? Really? First of all, I still have not received any of the contract agreement paperwork I had to re-sign. Second, I have not received the panels for the cargo area of my car.
Also, since you never told me that I needed to have the car checked at your dealership nor how often--I only found that out when I looked at the warranty--either you find a dealership close to Minneapolis who will honor the warranty or refund my money.
Final Consumer Response /* (4200, 33, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had hoped this would be the end of this, but I'm not surprised that isn't the case. I finally got copies of my purchase agreement (3 1/2 months late) after Kia "over knighted" (Josh's spelling) it to the Revdex.com upon their request and they sent it to me. Today I found out that I apparently "misunderstood" Josh's response to the Revdex.com which I am copying from the Revdex.com site: "We did apply the rust proofing on 04/28/2015. I have made arrangements so that she can have warranty work for the Rust Protection completed at a Body Shop in White Bear Lake. [redacted], White Bear Lake, MN 55110." I thought I should call [redacted] (which is the actual name, not the one that Josh wrote) to make sure they had all the info they needed to do the rust proofing checks every 2 years on my car that are required for the warranty to be valid. Upon reading "I have made arrangements" I thought that meant that Josh had talked with [redacted] and let them know that they would be working directly with me and that Kia would be paying for any warranty work that needed to be done. Normally, someone who understands and communicates in the English language would agree with me, such as Charles from [redacted]. But right there begins the "misunderstanding" because Josh had not in fact contacted [redacted] at all! Charles knew nothing about it when I read to him what Josh had written in his response to the Revdex.com. Charles had another guy call Josh and ask him what was going on with this and Charles reported back to me that I must have misunderstood what Josh had written and that I should give him a call--even though Charles didn't know what was unclear about Josh's statement. Charles just wanted to be assured by Kia that they would pay for any rust work done and time spent. [redacted] were not given that assurance from Kia, yet I am told that it is I who am confused. A while later, I received a phone call from Scott saying he was called by [redacted] and asked to give me a call about a rust proofing issue. Huh. Scott, it turns out, had zero information on my issues, even though he is the manager of the sales department, and didn't bother to find out anything before calling me. Scott was also unaware of this direct quote from Kia's policy: "You must have your vehicle inspected by your selling dealer every 24 months from the original date of treatment . . .Failure to comply with any of the above instructions will render the warranty VOID."
He thought you only need to bring it in if there's a problem. Nothing like knowing the products you sell and what is happening in your own department. . . I was hoping not to have to get the attorney general involved, but apparently I have no choice.
Final Business Response /* (4000, 36, 2015/08/05) */
Received following response from Josh [redacted] at Kia of St Cloud, via e-mail:
"If she talks to anyone at [redacted] that is not aware of the arrangement they can contact myself Joshua or our owner. They know how to contact all of us and we will pay them for performing our warranty work for us. They know before performing work to call and get authorization before performing any warranty work.
Joshua [redacted]"

The van was safe and road worthy for you at the time of your purchase.  Base on your situation at the time that was one of the best options available for you, and you decided to purchase it.  It was disclosed you purchased an as is vehicle.  I have talked to your Dad several...

times about possible cosigning and getting you in to a better car.  You are more than welcome to bring the car in and trade it in on a different one.

I am rejecting this response because:  I am in a loaner car.  Fine but I have no timeline on when it will be done.  I was told by the manager that when they...

got the car tuesday afternoon that he would contact me tuesday evening with information.  I have emailed him twice, the used car manager once and the sales guy twice and the sales guy got back to me today and said we are waiting on parts to show up.  I have no other options but to wait for them to fix it.  The Manager pretty much said he will fix it or you can trade it back for what you paid for it towards a different vehicle.  The problem with that is there are no other vehicles on the lot that we want in our price range and i've already put 250 bucks into it since the battery needed to be replaced 2 days after getting home and I replaced the roof rack, which I said I would fix.  I was talking to another car dealership the other day as we bought a new van as well and told them the issues and stuff and the first thing they asked was did you take it back?  I said I tried but they have a no return at all cost policy apparently and dont care about customer satisfaction or customers after the sale.  They only car about making the buck and letting it be at that no matter what.  At this point it is what it is.  I wait for my car to come back, which I bought on the 4th of November and have only had it in my possession for about 4 days out of the last 2 weeks.  The rest of the time the dealership has had it.   Looks like some dealerships want to make customers happy at all cost and others dont care as long as they make a sale.

Issues was resolved.

Initial Business Response /* (1000, 6, 2015/03/03) */
Initial business response received 3-3-11:
"KIA of St Cloud would never advise someone to let a vehicle get repossessed by a bank. Therefore we will not be selling her 2011 Sorento as she requested."
Revdex.com subsequently...

contacted Kia of St Cloud (3-11-15) to get clarification on issues of complaint and business' perspective -- received return call from GM [redacted].
Mr [redacted] says that when it became clear that its financing source would not finance the negative equity on Ms [redacted]'s 2011 Sorento, she was told the dealership would not be able to take the original Sorento in on trade.
He believes Ms [redacted] may have discussed the possibility of having a family member take over payments on the Sorento as she took on the new vehicle, but that Kia of St Cloud would not have advised Ms [redacted] to pursue voluntary repossession.
He adds that the dealership never wants to see customers default on a loan, in part because it wishes to maintain good relationships with lending partners, including Capital One.
Mr [redacted] says he spoke to the salesperson and / or desk manager at the dealership about the possibility of simply allowing Ms [redacted] to return the 'new' Sorento and take her original Sorento with her, but was told by that person that Ms [redacted] loved her newer vehicle, and wished to hold on to it.
Mr [redacted] says that if Ms [redacted] would like to keep the 'new' Sorento, Kia of St Cloud would be willing to attempt to sell the 'original' Sorento for her (consignment), but she would still be responsible for the difference between what it sells for and the outstanding balance on the loan.
He says that if Ms [redacted] would like to return the 'new' Sorento and take her 'original' Sorento back (would need to resume payments to finance company, etc.), Kia of St Cloud would be willing to allow her to do so.
Initial Consumer Rebuttal /* (3000, 9, 2015/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told from [redacted] that kia wouldn't trade my old car, but he could get me a new car if I voluntary repposesed my car. I was hesitant me he told me over and over that it wasn't going to cost me anything, He explained to me that he did it all the time and had seven other cars in the lot that he had done the same way. He did also explain it to my husband the same way. When I called [redacted] to explain what capitol one had told me about letting my car go back, he gave me the run around. He did mention that I could have someone take over the loan but I told him I didn't have any friends or family that could afford those kinds of payments. [redacted] never once told me that I could bring my new car back and get my old car. Of course [redacted] would tell his boss that I loved my new car, but just because He said it doesn't make it true. He never offered me that choice either. If Mr [redacted] would have called me back he could have herd straight from me what my side of the story was and that [redacted] did tell me to do the repo. No matter what happens now I'm probably going to loose thousands of dollars which is so unfair and was entirely un nessicary. I work hard and live paycheck to pay check to be able to support my family. If the kia dealer in St Cloud would sell the car id be out the remaining balance. If capitol one took the car id be out whatever they didn't get, and if I brought my new car back I wouldn't be able to catch back up one the payments because that money has been paying for the new car. Im so sick with worry about this predicament [redacted] has got me into. I don't know what is the best action to do hear, but I do know that I don't have money laying around to just throw away. there has to be a solution we can come to.