Kia of Stamford

To whom it may concern: This vehicle had passed a safety inspection through our service department at the time of sale The radiator was not leaking at all During the period of time in question, Connecticut experienced extreme fluctuations in temperature from one day to the next that may have resulted in what the customer describes as a radiator in need of repair Unfortunately, we can not warranty a ten year old vehicle after it leaves our lot Ct Used Car Warranty is for no more than seven years old vehicles for a reason The vehicle was sold 'as is' due to it's age We are sorry that [redacted] is experiencing this problem but it is to no fault of the dealershipSincerely, George D [redacted]

This complaint comes from a former disgruntled employee who was released of his duties many years ago The vehicle in question was sold "as is" with no warranty As a courtesy, we offered to fix the issue at a discounted price despite being approximately months after purchase The vehicle is now in our lot for weeks waiting on an answer from the customer but is being towed back to their home today

To whom it may concern: There are two very different stories regarding this matterMy Finance Manager [redacted] tells me that [redacted] was willing and knowledgeable of the loan going in both her name and her husband, *** [redacted] came in and signed all loan and registration paperwork on Friday after paying off delinquent taxes [redacted] came in later on Friday and signed paperwork and picked up carAccording to ***, they fought on Friday night and [redacted] called Saturday to tell us that she did not want to be on loan, but at that point it was too late Long story short, [redacted] seems to be adjusting this story and not backing up her actionsThis is a marital problem that she is trying to get Kia of Stamford involvedWe are in the process of unwinding the deal and putting it in just ***'s name as a courtesy to both parties Sincerely, [redacted] Dealer Principal Kia of Stamford

Hello, We are very sorry that you are having problems with the vehicle we sold you As you probably already know, we only warranty our used vehicles for as long as the State of CT calls for under the CT Used Car Warranty The vehicle you purchased does not fall under any warranty because it was over years old when the vehicle was purchased ( limit is 6) I did notice that you purchased a [redacted] month / 24,mile extended warranty on this vehicle You are able to bring this anywhere you'd like in order to get the problem fixed and the warranty should cover it My suggestion would be to bring to a shop or dealer that specializes in [redacted] due to the nature of the problem.I hope this is helpful! All the best, George

Complaint: [redacted] I am rejecting this response because: When talking on the phone with the finance employee Terry I was told that I would have to call a number to make sure any more payment were taken outHowever the number given was just a soliciting number for more offers and salesAt this point I am looking to have them give me the right number seeing that I still paying for a car I don't have? Sincerely, [redacted]

We stand by our version of what happenedI'm sorry if this did not go down as you had expected

Complaint: [redacted] company I am rejecting this response because: It seems that the owner George and finance manager [redacted] are all lying and trying to save their job and business from fraud I have a copy of the loan application and as I said before that is not my hand writingThat is ***’s handwriting The same day I received a copy of the loan documents from [redacted] I went over to ***’s job and asked him why he signed my name on these documents and did he not know that was fraud [redacted] said “ [redacted] ask him to sign my name.” [redacted] is trying really hard to cover his behind Just like police officers need to have recordings when they deal with civilians, Kia of Stamford apparently need to have one as well I believe Kia of Stamford is definitely a fraudulent company Everyone [redacted] and myself agreed that I was to only register the car under my name I am clearly capable of signing my own name Why didn't the finance manager [redacted] ask me to sign the loans forms when I was in his office? He did not ask me because he knew I would not accept Another question that should be asked is why would I file a police report against [redacted] for writing my name on the loan documents if I was aware? Why would I do that to someone I have been married too for six years and have a child with and another on the way? Why would I do that? Why would I file a complaint with the company KIA and the Revdex.com if this was not true? Why would I waste my time doing this when I have a high risk pregnancy to deal with? Why? Why? Why? I am not that kind of person But it seems that [redacted] has no morals and do not care but, I see he will save his own behind and deny everything Even on the Loan documents under the co-signer section under my name it say REGISTRATION It does not have my salary info, just my name and the SSN that [redacted] asked me for Another thing [redacted] and Kia of Stamford is lying about is, [redacted] went to pick up the plates for the car on Saturday morning 10/04/because [redacted] could not find [redacted] or get him on the phone on Friday 10/03/ Yes, [redacted] and I had an argument on Friday night 10/03/and what was said in the argument lead me to calling [redacted] on Saturday morning around 8:am to cancel the REGISTRATION [redacted] informed me that it was too late and that I have to wait a couple of days before I can cancel [redacted] also, asked me "why, you guys are not friends." As I was on the phone with ***, [redacted] was walking through the door and the plates was already on the car [redacted] had already went to the dealership around 8am on 10/04/to pick up the plates [redacted] never went to the dealership the day before Another thing [redacted] failed to mentioned a week after [redacted] picked up the plates [redacted] called me several times (caller ID and text messages do not lie Jay) looking for [redacted] to complete his interview with the loan companyAt that time [redacted] expressed his frustration and said that he was getting mad because he was trying to help [redacted] and this dude is not answering his phone I said to [redacted] that was not [redacted] phone and I will contact his friend to let him know that [redacted] was looking for him Since my name was on the loan and I supposedly signed for the loan how come [redacted] did not ask me to confirm the interview with the loan company? Again [redacted] and [redacted] knew because they are Jamaicans they felt that they were best friends and helping each other out and screwing me behind my back and decided to keep me out of the loop When I got a hold of the cell phone that [redacted] was using I checked the voice messages and it appears that [redacted] had left messages for both [redacted] and I to confirm the loan process [redacted] never mentioned that to me when he talking to me chasing [redacted] down [redacted] , the sale manager called me yesterday on 10/21/to say they are going to reverse the loan and take everything off my name Since they were going to do that I was going to drop the charges against [redacted] and stop searching for a lawyer So instead of Kia sending a letter of apology to apologize for this misunderstanding that Kia of Stamford created, They instead trying to make a mother of two soon to have three children, whom has never been in trouble with the law a liar For that reason I will go-forth and proceed with my search for a lawyer to handle this civil matter even if it takes me the rest of my life to pay them I will fight this because I do not like liars [redacted] ***

Complaint: ***
I am rejecting this response because:
The response received from George is falseTo begin the car wasn't serviced properly, if it was I would like an explanation as to why Sergio had to put anti-freeze in the car when I came to pick it up? Normally when a car is serviced all of the fluid levels are checkedSecondly I would love to know since when does the weather cause a leak in the radiator? Out of all the cars I've had not one has had a leaking radiator because of the weatherI honestly feel that his response is a cop out for taking ownershipOn top on that I was informed that I would be receiving my a $check for the battery, as of today I've yet to receive thatA sensible response would be appreciatedAlso I do have a email from George regarding the compensation for the battery
Sincerely,
*** ***

This complaint comes from a former disgruntled employee who was released of his duties many years ago
The vehicle in question was sold "as is" with no warranty. As a courtesy, we offered to fix the issue at a discounted price despite being approximately months after
purchase. The vehicle is now in our lot for weeks waiting on an answer from the customer but is being towed back to their home today

I did tell *** that I'd be happy to send her $for the failure of the battery or she could bring the car here and we could attempt a fix to her satisfaction I never heard back from that email I'd be happy to send her the $if that resolves this issue

Complaint: ***
I am rejecting this response because:
George,It is very clear that you are failing to understand my concernMoreover, the fact that you apologize for the issue and being the face of the dealer decide not to help is more concerningYou have stated nothing in your response that I do not already knowI have decided to not bring the vehicle elsewhere due to the fact that KIA of Stamford should have been knowledgeable and qualified to address whatever issue is at handKIA of Stamford sold me a vehicle that clearly has an issueI was not informed or advised that the vehicle had any issueBringing the vehicle to any other shop to be looked at will most likely cost me There will be costs involved and I will not be responsible for themThis issue has been one from the moment I purchasedNobody at KIA of Stamford has been helpful in my concern and complaintsThe service has been unprofessional and very overwhelming to myself. George, the customer service, issue and or complaints should be really taken seriouslyAs a customer I am highly dissatisfied and are requesting my full monies be given back for the extended warrantyI should have been able to bring that vehicle to KIA with an immediate solution to the problem over a year agoI should not have to go elsewhere and by you requesting me to do so, says a lot.The issue at hand may not be covered by that warranty and more important, Why was KIA of Stamford unable to help me? Unable to fix my vehicle? Why did nobody respond to most of my emails? Why did I have to come in to KIA to leave with no understanding? Why, was I not informed that your maintenance department did not have the proper knowledge to understand the problem at hand.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was never employed with Kia of Stamford at any point in the past or presentI have however, worked for *** of Stamford as a sub contractor over years agoI have also purchased vehicles before from *** and had no previous grudge this employerWhy would I have bought vehicles before and bought this one if I had a grudge
I had asked *** *** from October 22, for a quote of what would be discounted from the price and he told me and I quote" The new service manager was too busy to send me the quoteI have since been waiting on this quote of what they claim to be wrong with the vehicle and the cost that they would coverI have not received one to this date
I felt deceived by Kia, as they never informed me after I left the vehicle on 05/08/and told them that I would take the vehicle unless was fixed, hours to be coming back to buy the vehicle it had shut off againTo this date, they are yet to tell me or provide record of what they had fixed before they called me back to purchase the van I feel that is being quite fraudulent as a business and unsafe in dealing lives on a day to day basisThey fired all the service team, and adding insult to injury, the owner told my spouse that he would call the man whom he fired to find out what they had fixed before calling me back to buy the vehicleTo this date no record provided
I had done so many other things to this vanI never thought that the existing issue that they claimed to fix before I came back to buy the vehicle, was not fixed and no record r anything of that can be provided to me of what they didSo they basically botched the vehicle and sold me with this problem knowingly without telling me that the issue was back before selling me
I have fixed any other issue which the vehicle has had; without ever contacting Kia of Stamford as that would be as isHowever, with the issue of the sparks plug which remains the same as it was at day of purchase which Kia claimed to fix I strongly believe its Kia responsibilityAs I was never given the opportunity again, to say I would not purchase when they called me again to purchase the vehicle; Ernesto made the decision as not to inform us that they vehicle had ceased to work two hours before sale and botched it to sell meNever giving the opportunity to say whether I would take it or not, with shutting off again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The statements in the response are incorrect It was not MONTHS that offer was presented it was a couple of weeks We agreed WELL BEFORE and as stated in original complaint asked in advance about the dates As the three days past the due date was only because of weather and scheduling the new vehicle was not picked up on or before Second correction is that I have not raised my voice or used foul language in his dealership The ONLY time I ever used foul language to *** *** was on Monday May 11th via the phoneThis morning Tuesday August 12, *** *** called me in a completely professional manner and stated I would be receiving a check for $directly from the dealer He also offered extra incentives to me for the misunderstanding and to encourage me to continue the business relationshipAfter that the owner and general manager Mr*** rescinded that offer unless I remove a *** review I posted summarizing the events leading to this complaint So once again, a promise from Kia of Stamford not honoredI may considering editing the *** review as others have done to include information of Mr ***'s actions
Sincerely,
*** & *** ***

Complaint: ***
I am rejecting this response because:The response received from George is falseTo begin the car wasn't serviced properly, if it was I would like an explanation as to why Sergio had to put anti-freeze in the car when I came to pick it up? Normally when a car is serviced all of the fluid levels are checkedSecondly I would love to know since when does the weather cause a leak in the radiator? Out of all the cars I've had not one has had a leaking radiator because of the weatherI honestly feel that his response is a cop out for taking ownershipOn top on that I was informed that I would be receiving my a $check for the battery, as of today I've yet to receive thatA sensible response would be appreciated.Also I do have a email from George regarding the compensation for the battery
Sincerely,
*** ***

The number to call is ###-###-####. They are open from 8am - 11pm weekdays and 8am - 4pm weekends. Thanks

Complaint: ***
I am rejecting this response because: The statements in the response are incorrect It was not MONTHS that offer was presented it was a couple of weeks We agreed WELL BEFORE and as stated in original complaint asked in advance about the dates As the three days past the due date was only because of weather and scheduling the new vehicle was not picked up on or before Second correction is that I have not raised my voice or used foul language in his dealership The ONLY time I ever used foul language to *** *** was on Monday May 11th via the phone.This morning Tuesday August 12, *** *** called me in a completely professional manner and stated I would be receiving a check for $directly from the dealer He also offered extra incentives to me for the misunderstanding and to encourage me to continue the business relationship.After that the owner and general manager Mr*** rescinded that offer unless I remove a *** review I posted summarizing the events leading to this complaint So once again, a promise from Kia of Stamford not honored.I may considering editing the *** review as others have done to include information of Mr ***'s actions
Sincerely,
*** & *** ***

To whom it may concern:
This vehicle had passed a safety inspection through our service department at the time of sale. The radiator was not leaking at all. During the period of time in question, Connecticut experienced extreme fluctuations in temperature
from one day to the next that may have resulted in what the customer describes as a radiator in need of repair. Unfortunately, we can not warranty a ten year old vehicle after it leaves our lot. Ct Used Car Warranty is for no more than seven years old vehicles for a reason. The vehicle was sold 'as is' due to it's age. We are sorry that *** is experiencing this problem but it is to no fault of the dealership.
Sincerely,
George D***

The check for reimbursement of the $is in process of being cut and should be in the mail by the end of the week
I was trying to make Mr *** understand the effect of a star review on a business and it's employees and their familiesHe did not care to hear what I had to sayI don't care to expend any more energies on thisHe will get his money backI am sorry that my Manager did not respond on his timelineI wish him well

To whom it may concern: We are very sorry that this transaction did no go smoother. We are in process of having the $charge removed from bank. The transaction is cancelled but there is no paperwork to show that. As far as the other things, we do not think travelling to
the dealership and insurance surcharges are our responsibility. When it comes to handling certain credit score bands, we do our best to help customers get a car but at times, they do not meet all of the stipulations laid out by the bank. This is between the bank and the customer and we are simply facilitating the transaction.Thank you for the opportunity to earn your business and good luck! Sincerely, George D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSeeing that I've already replaced the battery compensation is good
Sincerely,
*** ***