Whenever a damaged or defective product is received by a consumer, it is standard practice to refer the customer back to the manufacturer for warranty coverageThe defective item was misdirected to the original shipping location Since the item was not in new condition the retailer automatically rejected the returnWe have since spoken with the manufacturer, the retailer, and the consumerThe defective product is on it's way to the manufacturer and the customer will receive a full refundThe customer has confirmed this resolves the issueWe apologize for any inconvenience this has caused
Shopatron has recently denied me a refund based on the cardboard box that I returned my item in The item was never used - although they accused me of using it - and the packaging was far superior to what they sent it to me in originally Shopatron justifies their existence by denying customers refunds They very politely tell you to go pound sand Buyer beware when a transaction involves Shopatron My suggestion - avoid them at all cost I know I will
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 9890247, I still need to clarify that I did not have difficulties in contacting customer support, instead it was impossible to contact the vendor [redacted] ***, and when I contacted Shopatron over the phone I was expressely told that the return shipping charges were supposed to be paid by me. Having said the above, however, I now find that this resolution is satisfactory to me. Regards, [redacted]
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over weeks Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website I contacted support and shipper via the website times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up The ironic part is that the item arrived when I no longer needed it (re-ordered elsewhere because of unchanged status and not responsive support), so I have to return at my own cost and, I guess, proceed with the transaction dispute
Shopatron's Fulfillment Policy, as noted in the Fulfillment Support Center, clearly states the following:"Damage or loss during shipment is the responsibility of the Fulfillment PartnerA Fulfillment Partner must replace or rectify an order that has been lost or damaged in-transitIf a Fulfillment Partner isuncooperative with ensuring consumer satisfaction, Shopatron will place a fee to the Fulfillment Partner's account for the order value, and reassign the order to a new Fulfillment Partner for shipment."On 12/Shopatron reached out to the fulfillment partner and requested a lost package trace/claim be initiated for this package as the customer stated they did not receive the orderThe customer did their due diligence by checking with neighbors and postal carrier in attempts to locate the lost packageIt now becomes the fulfiller's responsibility to file a lost package claim with the carrierThe fulfillment partner refused to cooperate with the request for a claim so Shopatron issued a refund to the customer per policyThe next step for the fulfillment partner to recover his losses would be tofollow through with the lost package claim
Charm Builders Ltd, did a great job on replacing our roof and sidingThe guys are hard at work, very diligent and they clean up right after the job doneWe highly recommend Charm Builders to everyoneDaniel is very helpful in helping us through our process of choosing the colorsCharm Builder Ltd., can be trusted
I have never been so disgusted with a company in my lifeI ordered a flight jacket for my husband who is not only retired from the US Navy but also 100% disabled due to Agent Orange, for ChristmasThe jackets do not run true to sizeI contacted this company many times to try and get an exchangeI don't even want a refund just an exchangeI was informed that not only will they not do an exchange but all they will do is after I eat the cost to return it refund the money at some pointEvery person I have been in contact at Rothco has been rude and extremely unhelpfulI want to warn anyone who is going to order from them to be very carefulThey are not military friendly or customer friendly
We apologize for the delay with the orderThe order item was shipped on 2/24/Apparently, the package has been lost by the Postal ServiceThe consumer will receive a full refund due to the loss of the packageThe Fulfillment Partner has reshipped a replacement item on 3/17/for the
inconvenienceOur apologies to the consumer for this inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10200151, and find that this resolution is satisfactory to me
Regards,
*** ***
Signed CHARM for putting on a metal roofWe met them at the *** ***e and Garden Show in March Estimator *** *** came to our house in April of and provided the cost of $24,We were asked to pay a deposit of $12,and did so on May 10, The first of issues began with calls as to when the roof would be put onFinally showed up September Tore our roof off in one day and put the new metal roof same day, nothing but issues due to rushed efforts We noticed many imperfections in the shingles, dents, unevennessThey came weeks later and removed the roof and put it back on, same issue once againThe next visit was to put on front shaker panels, did nothing with the roof at this visitWe paid an additional $1,to fix additional slope of roof at our back porch to keep water from coming down brick instead of flowing to the gutterThis issue still remainsCharm showed up times to remove our roof and put it back onToday, Mond
I Paid for this package weeks ago with an extra $shipping fee, I never received it and mailing address was correctIt was sent back to sender and is supposedly in transit still and the company said no refund will be issued until they receive it backTracking from post office said its on a hold status and when I spoke with the tracking agent they said it was out of my hands and between them and the sender I couldn't have it redeliver an address changeI believe or am afraid it must be lost with the postal service and they will never receive the package back which when speaking to an agent Ronald assured me that the wouldn't refund me unless it was received by there warehouseI never was in contact with the package and don't understand how weeks later I have no package or a refundMy order number is 30####I really just want a refund and the company just keeps telling me to wait patiently which I have been
On 08/06/The customer placed two orders through shopatron. 9***and 9199132. Both orders used PayPal forPayment Due to stock issues, order#9***was reassigned to another fulfillment center after the original PayPal payment was madeThe new fulfillment center
did not require state sales tax, so the customer’s PayPal account was issued a credit for $5.46. At no time did Shopatron attempt to create a new account for the customerWe assume that the customer was confused by the tax refund creditShopatron apologizes for any confusion about the credit to the customer's PayPal account
Camera Bug was a retail partner that shipped online consumer orders through the Shopatron order management systemThe
outstanding invoice owed to Shopatron was written off as uncollectable in Auguast Shopatron is able and willing to supply copies of this invoiceShopatron would like to confirm we did not deduct $from the specified accountShopatron suggests this may be a wholesale order placed directly through a ManufacturerPlease contact Shopatron and we will provide additional contact details for the brands Camera Bug fulfilled forWe apologize for any inconvenience
I placed an order on uppababy website for fabric for my stroller seat and sun canopy , I was told that the order will be fulfilled by a third party called “Kibo”I received the order a week later and the item was different from what I had ordered, it was different than the description on their website and measurements and photograph then what I had received
I tried to see if this item may fit on my stroller seat and canopy but it had missing parts and fabric would not be nearly long enough
I contacted uppababy to tell them of this seeking a refund and an apology for falsely advertising or sending me the incorrect item from their fulfiller
They told me Kibo was responsible and gave me their contact info , I spoke with Monica with order processing on 6/who told me she would pass my info over to her supervisor who would call meI never got a call but an email stating “ fulfiller says that the PPL (prepaid label for returns) will not be approved since what they sent is the cor
Charm Builders Ltd, did a great job on replacing our roof and sidingThe guys are hard at work, very diligent and they clean up right after the job doneWe highly recommend Charm Builders to everyoneDaniel is very helpful in helping us through our process of choosing the colorsCharm Builder Ltd., can be trusted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10355808, and find that this resolution is satisfactory to me
Regards,
*** ***
No disrespect to the customer was intendedNo pre-paid shipping label had been sent because we were unaware of the customer's issue until he had already return shipped the itemWe apologize if the customer had difficulties contacting our order support department for help with the initial request for the returnThe credit for the customer's return shipping has been applied as the customer requested
Shopatron is not affiliated with Amazon and can not speak to the quality of a machine ordered through AmazonShopatron is an order processing center and does not ship any productOur policy with all fulfillment centers requires products be shipped in new, unused
conditionWe have refunded the customer 15% off the order value for the inconvenience of receiving a first machine damaged in transit as well as a replacement machine that had a defect.Shopatron has confirmed with the customer that she received a third unit via UPS on 12/in good working conditionThe customer has confirmed this resolves the issue.We apologize for any inconvenience
Whenever a damaged or defective item is received by a consumer, it is standard policy for a free pre-paid shipping label to be provide the the consumer to cover in return costsThe consumer created a return on his own and apparently returned the defective item at his own expense before contacting
shopatron to report the issueThe return has now been received and accepted by the shipperIn addition to the refund for the item, shopatron has applied an additional credit of $to the consumer's credit card to reimburse him for the return shipping of the defective itemWe apologize to the consumer for any inconvenience
I ordered swim goggles from Aquasphere (Xtreme Swim) and apparently Kibo is the online supplierThese were by far the most expensive goggles I have ever purchased (almost twice as much)I am a lifelong swimmer so I have worn lots of gogglesThese leaked when I wore them! I called the company to complain and the rep said it was probably a piece of hair in the suction areaI know to clear anything (hair, cap, etc) from the suction line so this was definitely not the problemI returned the goggles with this explanation that they were defectiveMy return was rejected and they returned the goggles to meI called the next number on the order form (Kibo), she said the company had pictures that the goggles were usedI explained, yet again, that I was not denying the goggles were used but that they were defective because they leakedAquasphere rep said pictures showed major useWhen they returned the goggles to me, they were not in the almost new condition I returned them inLooked
Whenever a damaged or defective product is received by a consumer, it is standard practice to refer the customer back to the manufacturer for warranty coverageThe defective item was misdirected to the original shipping location Since the item was not in new condition the retailer automatically rejected the returnWe have since spoken with the manufacturer, the retailer, and the consumerThe defective product is on it's way to the manufacturer and the customer will receive a full refundThe customer has confirmed this resolves the issueWe apologize for any inconvenience this has caused
Shopatron has recently denied me a refund based on the cardboard box that I returned my item in The item was never used - although they accused me of using it - and the packaging was far superior to what they sent it to me in originally Shopatron justifies their existence by denying customers refunds They very politely tell you to go pound sand Buyer beware when a transaction involves Shopatron My suggestion - avoid them at all cost I know I will
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 9890247, I still need to clarify that I did not have difficulties in contacting customer support, instead it was impossible to contact the vendor [redacted] ***, and when I contacted Shopatron over the phone I was expressely told that the return shipping charges were supposed to be paid by me. Having said the above, however, I now find that this resolution is satisfactory to me. Regards, [redacted]
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over weeks Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website I contacted support and shipper via the website times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up The ironic part is that the item arrived when I no longer needed it (re-ordered elsewhere because of unchanged status and not responsive support), so I have to return at my own cost and, I guess, proceed with the transaction dispute
Shopatron's Fulfillment Policy, as noted in the Fulfillment Support Center, clearly states the following:"Damage or loss during shipment is the responsibility of the Fulfillment PartnerA Fulfillment Partner must replace or rectify an order that has been lost or damaged in-transitIf a Fulfillment Partner isuncooperative with ensuring consumer satisfaction, Shopatron will place a fee to the Fulfillment Partner's account for the order value, and reassign the order to a new Fulfillment Partner for shipment."On 12/Shopatron reached out to the fulfillment partner and requested a lost package trace/claim be initiated for this package as the customer stated they did not receive the orderThe customer did their due diligence by checking with neighbors and postal carrier in attempts to locate the lost packageIt now becomes the fulfiller's responsibility to file a lost package claim with the carrierThe fulfillment partner refused to cooperate with the request for a claim so Shopatron issued a refund to the customer per policyThe next step for the fulfillment partner to recover his losses would be tofollow through with the lost package claim
Charm Builders Ltd, did a great job on replacing our roof and sidingThe guys are hard at work, very diligent and they clean up right after the job doneWe highly recommend Charm Builders to everyoneDaniel is very helpful in helping us through our process of choosing the colorsCharm Builder Ltd., can be trusted
I have never been so disgusted with a company in my lifeI ordered a flight jacket for my husband who is not only retired from the US Navy but also 100% disabled due to Agent Orange, for ChristmasThe jackets do not run true to sizeI contacted this company many times to try and get an exchangeI don't even want a refund just an exchangeI was informed that not only will they not do an exchange but all they will do is after I eat the cost to return it refund the money at some pointEvery person I have been in contact at Rothco has been rude and extremely unhelpfulI want to warn anyone who is going to order from them to be very carefulThey are not military friendly or customer friendly
We apologize for the delay with the orderThe order item was shipped on 2/24/Apparently, the package has been lost by the Postal ServiceThe consumer will receive a full refund due to the loss of the packageThe Fulfillment Partner has reshipped a replacement item on 3/17/for the
inconvenienceOur apologies to the consumer for this inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10200151, and find that this resolution is satisfactory to me
Regards,
*** ***
Signed CHARM for putting on a metal roofWe met them at the *** ***e and Garden Show in March Estimator *** *** came to our house in April of and provided the cost of $24,We were asked to pay a deposit of $12,and did so on May 10, The first of issues began with calls as to when the roof would be put onFinally showed up September Tore our roof off in one day and put the new metal roof same day, nothing but issues due to rushed efforts We noticed many imperfections in the shingles, dents, unevennessThey came weeks later and removed the roof and put it back on, same issue once againThe next visit was to put on front shaker panels, did nothing with the roof at this visitWe paid an additional $1,to fix additional slope of roof at our back porch to keep water from coming down brick instead of flowing to the gutterThis issue still remainsCharm showed up times to remove our roof and put it back onToday, Mond
I Paid for this package weeks ago with an extra $shipping fee, I never received it and mailing address was correctIt was sent back to sender and is supposedly in transit still and the company said no refund will be issued until they receive it backTracking from post office said its on a hold status and when I spoke with the tracking agent they said it was out of my hands and between them and the sender I couldn't have it redeliver an address changeI believe or am afraid it must be lost with the postal service and they will never receive the package back which when speaking to an agent Ronald assured me that the wouldn't refund me unless it was received by there warehouseI never was in contact with the package and don't understand how weeks later I have no package or a refundMy order number is 30####I really just want a refund and the company just keeps telling me to wait patiently which I have been
On 08/06/The customer placed two orders through shopatron. 9***and 9199132. Both orders used PayPal forPayment Due to stock issues, order#9***was reassigned to another fulfillment center after the original PayPal payment was madeThe new fulfillment center
did not require state sales tax, so the customer’s PayPal account was issued a credit for $5.46. At no time did Shopatron attempt to create a new account for the customerWe assume that the customer was confused by the tax refund creditShopatron apologizes for any confusion about the credit to the customer's PayPal account
Camera Bug was a retail partner that shipped online consumer orders through the Shopatron order management systemThe
outstanding invoice owed to Shopatron was written off as uncollectable in Auguast Shopatron is able and willing to supply copies of this invoiceShopatron would like to confirm we did not deduct $from the specified accountShopatron suggests this may be a wholesale order placed directly through a ManufacturerPlease contact Shopatron and we will provide additional contact details for the brands Camera Bug fulfilled forWe apologize for any inconvenience
I placed an order on uppababy website for fabric for my stroller seat and sun canopy , I was told that the order will be fulfilled by a third party called “Kibo”I received the order a week later and the item was different from what I had ordered, it was different than the description on their website and measurements and photograph then what I had received
I tried to see if this item may fit on my stroller seat and canopy but it had missing parts and fabric would not be nearly long enough
I contacted uppababy to tell them of this seeking a refund and an apology for falsely advertising or sending me the incorrect item from their fulfiller
They told me Kibo was responsible and gave me their contact info , I spoke with Monica with order processing on 6/who told me she would pass my info over to her supervisor who would call meI never got a call but an email stating “ fulfiller says that the PPL (prepaid label for returns) will not be approved since what they sent is the cor
Charm Builders Ltd, did a great job on replacing our roof and sidingThe guys are hard at work, very diligent and they clean up right after the job doneWe highly recommend Charm Builders to everyoneDaniel is very helpful in helping us through our process of choosing the colorsCharm Builder Ltd., can be trusted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10355808, and find that this resolution is satisfactory to me
Regards,
*** ***
No disrespect to the customer was intendedNo pre-paid shipping label had been sent because we were unaware of the customer's issue until he had already return shipped the itemWe apologize if the customer had difficulties contacting our order support department for help with the initial request for the returnThe credit for the customer's return shipping has been applied as the customer requested
Shopatron is not affiliated with Amazon and can not speak to the quality of a machine ordered through AmazonShopatron is an order processing center and does not ship any productOur policy with all fulfillment centers requires products be shipped in new, unused
conditionWe have refunded the customer 15% off the order value for the inconvenience of receiving a first machine damaged in transit as well as a replacement machine that had a defect.Shopatron has confirmed with the customer that she received a third unit via UPS on 12/in good working conditionThe customer has confirmed this resolves the issue.We apologize for any inconvenience
Whenever a damaged or defective item is received by a consumer, it is standard policy for a free pre-paid shipping label to be provide the the consumer to cover in return costsThe consumer created a return on his own and apparently returned the defective item at his own expense before contacting
shopatron to report the issueThe return has now been received and accepted by the shipperIn addition to the refund for the item, shopatron has applied an additional credit of $to the consumer's credit card to reimburse him for the return shipping of the defective itemWe apologize to the consumer for any inconvenience
I ordered swim goggles from Aquasphere (Xtreme Swim) and apparently Kibo is the online supplierThese were by far the most expensive goggles I have ever purchased (almost twice as much)I am a lifelong swimmer so I have worn lots of gogglesThese leaked when I wore them! I called the company to complain and the rep said it was probably a piece of hair in the suction areaI know to clear anything (hair, cap, etc) from the suction line so this was definitely not the problemI returned the goggles with this explanation that they were defectiveMy return was rejected and they returned the goggles to meI called the next number on the order form (Kibo), she said the company had pictures that the goggles were usedI explained, yet again, that I was not denying the goggles were used but that they were defective because they leakedAquasphere rep said pictures showed major useWhen they returned the goggles to me, they were not in the almost new condition I returned them inLooked