I ordered an arctic cat oil kit which included a gallon of oil and an oil filter specific to the arctic cat prowler Upon receiving the item someone had switched out oil filter and I received one manufactured by Suzuki I contacted shopatron and they had a new filter sent out I did not open the new filter for months as I had bought one locally to get my machine running Not that it's time to change oil again I opened the replacement they sent me and it's the same Susuki oil filter they sent me last time I'd like to have the OEM arctic cat oil filter that was supposed to come with my original oil kit purchase I can find alternate oil filters locallay, was purchasing OEM for a reason
I purchased two items online thru what I thought to be Seymour Duncan guitar pickups company Half the order delivered, the other half did not In trying to resolve the discrepancy Seymour Duncan's customer service told me that Kibo customer service handles the problems I have called Kibo times They play the same game each time I call "Let me check with the distribution center." Put on holdseconds later, "They're not answering the phone so I left them a voicemail and will send an email I'll get back with you shortly." I have yet to receive a response over the weeks I have called them Online reviews of their customer service methods tell exactly the same story in most cases
Signed CHARM for putting on a metal roofWe met them at the *** ***e and Garden Show in March Estimator *** *** came to our house in April of and provided the cost of $24,We were asked to pay a deposit of $12,and did so on May 10, The first of issues began with calls as to when the roof would be put onFinally showed up September Tore our roof off in one day and put the new metal roof same day, nothing but issues due to rushed efforts We noticed many imperfections in the shingles, dents, unevennessThey came weeks later and removed the roof and put it back on, same issue once againThe next visit was to put on front shaker panels, did nothing with the roof at this visitWe paid an additional $1,to fix additional slope of roof at our back porch to keep water from coming down brick instead of flowing to the gutterThis issue still remainsCharm showed up times to remove our roof and put it back onToday, Mond
We apologize for the complications and delay with your return and resolution! In coordination with the store location, we generated a return number and emailed it to you. We also left a voice mail message for you yesterday with additional contact information should you need it. A full refund will be...
processed once the item is received back at the store. Our apologies for all inconvenience!
The THD company is very much still in business. The item ordered by the consumer is a custom part that unfortunately does take some time to prepare for shipment. The order item was shipped on 4/30/14. Apparently, the package has been lost by the Postal Service. THD will be reshipping the order item...
on 5/19/14. Also, the consumer will receive a full refund due to the inconvenience of the lost item. Our apologies to the consumer for this inconvenience.
Per your request, a link to the fullpolicy is here:http://www.orderhlp.com/index.php?/Fulfillme[redacted]iew/106/15/shipping-p...⇄ on the UPS tracking number provided, the trace has still not been initiated in an attempt to locate the package. It appears the fulfillment partner is still refusing to initiate the lost package claim. As stated by the Fulfillment Partner, “few packages are ever lost, a simple check with UPS would have located it” As initially requested, please initiate the Trace with UPS to locate the package.
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it (re-ordered elsewhere because of unchanged status and not responsive support), so I have to return at my own cost and, I guess, proceed with the transaction dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10689556, and find that this resolution is satisfactory to me.
Regards,
S[redacted]
Complaint: 10762607
I am rejecting this response because:
I returned the sink to Home Hardware as per shopatrons instructions, but I have not received my refund. It has been approximately 2 months, but I haven`t received my refund from Shopatron. I checked my last two Visa statements, and there is no refund.
Regards,
G[redacted]
Our apologies for the difficulty. We have confirmed the refund cleared our system in the overnight hours on Oct. 7. You should see it within the next 3-5 business days depending on your bank or statement cycle.
Shopatron's Fulfillment Policy, as noted in the Fulfillment Support Center, clearly states the following:"Damage or loss during shipment is the responsibility of the Fulfillment Partner. A Fulfillment Partner must replace or rectify an order that has been lost or...
damaged in-transit. If a Fulfillment Partner isuncooperative with ensuring consumer satisfaction, Shopatron will place a fee to the Fulfillment Partner's account for the order value, and reassign the order to a new Fulfillment Partner for shipment."On 12/1 Shopatron reached out to the fulfillment partner and requested a lost package trace/claim be initiated for this package as the customer stated they did not receive the order. The customer did their due diligence by checking with neighbors and postal carrier in attempts to locate the lost package. It now becomes the fulfiller's responsibility to file a lost package claim with the carrier. The fulfillment partner refused to cooperate with the request for a claim so Shopatron issued a refund to the customer per policy. The next step for the fulfillment partner to recover his losses would be tofollow through with the lost package claim.
We apologize for the confusion regarding the return of your vacuum bags. Although the return policy states 30 days to initiate a return, we understand your unique situation. Simplicity will ship the correct bags to your home at no cost to you. We have also taken the liberty of refunding the cost of...
Shopatron has recently denied me a refund based on the cardboard box that I returned my item in. The item was never used - although they accused me of using it - and the packaging was far superior to what they sent it to me in originally.
Shopatron justifies their existence by denying customers refunds. They very politely tell you to go pound sand. Buyer beware when a transaction involves Shopatron. My suggestion - avoid them at all cost. I know I will.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9890247, I still need to clarify that I did not have difficulties in contacting customer support, instead it was impossible to contact the vendor [redacted], and when I contacted Shopatron over the phone I was expressely told that the return shipping charges were supposed to be paid by me.
Having said the above, however, I now find that this resolution is satisfactory to me.
Regards,
[redacted]
Whenever a damaged or defective product
is received by a consumer, it is standard practice to refer the
customer back to the manufacturer for warranty coverage. The
defective item was misdirected to the original shipping location.
Since the item was not in new...
condition the retailer automatically
rejected the return. We have since spoken with the manufacturer, the
retailer, and the consumer. The defective product is on it's way to
the manufacturer and the customer will receive a full refund. The
customer has confirmed this resolves the issue. We apologize for any
inconvenience this has caused.
Complaint: 10326380
I am rejecting this response because:Per there commentsAs
stated by the Fulfillment Partner, “few packages are ever lost, a
simple check with UPS would have located it” As initially requested,
please initiate the Trace with UPS to locate the package. It did not matter if I opened a case, they pulled the money from or account, before a case could be opened or the product located. Opening a UPS case would do nothing, They took my funds before any case was or could be opened and refunded the client. I did not issue a refunded Shopatron did, not allowing for UPS to open a 48 hour trace is the issue. If was indeed lost fine, However a case needed to be open prior and allowed, prior to the refund being processed. They comments were refund now or reship, NO Waiting for a CASE< NO OPTIONSI ASKED to allow UPS to do a trace there comments we refund client now and they did!I ask for the 116.00 because SHOPATRON did not follow what is considered proper procedure!
Regards,[redacted]
I ordered an arctic cat oil kit which included a gallon of oil and an oil filter specific to the arctic cat prowler Upon receiving the item someone had switched out oil filter and I received one manufactured by Suzuki I contacted shopatron and they had a new filter sent out I did not open the new filter for months as I had bought one locally to get my machine running Not that it's time to change oil again I opened the replacement they sent me and it's the same Susuki oil filter they sent me last time I'd like to have the OEM arctic cat oil filter that was supposed to come with my original oil kit purchase I can find alternate oil filters locallay, was purchasing OEM for a reason
I purchased two items online thru what I thought to be Seymour Duncan guitar pickups company Half the order delivered, the other half did not In trying to resolve the discrepancy Seymour Duncan's customer service told me that Kibo customer service handles the problems I have called Kibo times They play the same game each time I call "Let me check with the distribution center." Put on holdseconds later, "They're not answering the phone so I left them a voicemail and will send an email I'll get back with you shortly." I have yet to receive a response over the weeks I have called them Online reviews of their customer service methods tell exactly the same story in most cases
Signed CHARM for putting on a metal roofWe met them at the *** ***e and Garden Show in March Estimator *** *** came to our house in April of and provided the cost of $24,We were asked to pay a deposit of $12,and did so on May 10, The first of issues began with calls as to when the roof would be put onFinally showed up September Tore our roof off in one day and put the new metal roof same day, nothing but issues due to rushed efforts We noticed many imperfections in the shingles, dents, unevennessThey came weeks later and removed the roof and put it back on, same issue once againThe next visit was to put on front shaker panels, did nothing with the roof at this visitWe paid an additional $1,to fix additional slope of roof at our back porch to keep water from coming down brick instead of flowing to the gutterThis issue still remainsCharm showed up times to remove our roof and put it back onToday, Mond
We apologize for the complications and delay with your return and resolution! In coordination with the store location, we generated a return number and emailed it to you. We also left a voice mail message for you yesterday with additional contact information should you need it. A full refund will be...
processed once the item is received back at the store. Our apologies for all inconvenience!
The THD company is very much still in business. The item ordered by the consumer is a custom part that unfortunately does take some time to prepare for shipment. The order item was shipped on 4/30/14. Apparently, the package has been lost by the Postal Service. THD will be reshipping the order item...
on 5/19/14. Also, the consumer will receive a full refund due to the inconvenience of the lost item. Our apologies to the consumer for this inconvenience.
Per your request, a link to the fullpolicy is here:http://www.orderhlp.com/index.php?/Fulfillme[redacted]iew/106/15/shipping-p...⇄ on the UPS tracking number provided, the trace has still not been initiated in an attempt to locate the package. It appears the fulfillment partner is still refusing to initiate the lost package claim. As stated by the Fulfillment Partner, “few packages are ever lost, a simple check with UPS would have located it” As initially requested, please initiate the Trace with UPS to locate the package.
I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it (re-ordered elsewhere because of unchanged status and not responsive support), so I have to return at my own cost and, I guess, proceed with the transaction dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10689556, and find that this resolution is satisfactory to me.
Regards,
S[redacted]
Complaint: 10762607
I am rejecting this response because:
I returned the sink to Home Hardware as per shopatrons instructions, but I have not received my refund. It has been approximately 2 months, but I haven`t received my refund from Shopatron. I checked my last two Visa statements, and there is no refund.
Regards,
G[redacted]
Our apologies for the difficulty. We have confirmed the refund cleared our system in the overnight hours on Oct. 7. You should see it within the next 3-5 business days depending on your bank or statement cycle.
Shopatron's Fulfillment Policy, as noted in the Fulfillment Support Center, clearly states the following:"Damage or loss during shipment is the responsibility of the Fulfillment Partner. A Fulfillment Partner must replace or rectify an order that has been lost or...
damaged in-transit. If a Fulfillment Partner isuncooperative with ensuring consumer satisfaction, Shopatron will place a fee to the Fulfillment Partner's account for the order value, and reassign the order to a new Fulfillment Partner for shipment."On 12/1 Shopatron reached out to the fulfillment partner and requested a lost package trace/claim be initiated for this package as the customer stated they did not receive the order. The customer did their due diligence by checking with neighbors and postal carrier in attempts to locate the lost package. It now becomes the fulfiller's responsibility to file a lost package claim with the carrier. The fulfillment partner refused to cooperate with the request for a claim so Shopatron issued a refund to the customer per policy. The next step for the fulfillment partner to recover his losses would be tofollow through with the lost package claim.
We apologize for the confusion regarding the return of your vacuum bags. Although the return policy states 30 days to initiate a return, we understand your unique situation. Simplicity will ship the correct bags to your home at no cost to you. We have also taken the liberty of refunding the cost of...
the original bags for the inconvenience.
Shopatron has recently denied me a refund based on the cardboard box that I returned my item in. The item was never used - although they accused me of using it - and the packaging was far superior to what they sent it to me in originally.
Shopatron justifies their existence by denying customers refunds. They very politely tell you to go pound sand. Buyer beware when a transaction involves Shopatron. My suggestion - avoid them at all cost. I know I will.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9890247, I still need to clarify that I did not have difficulties in contacting customer support, instead it was impossible to contact the vendor [redacted], and when I contacted Shopatron over the phone I was expressely told that the return shipping charges were supposed to be paid by me.
Having said the above, however, I now find that this resolution is satisfactory to me.
Regards,
[redacted]
Whenever a damaged or defective product
is received by a consumer, it is standard practice to refer the
customer back to the manufacturer for warranty coverage. The
defective item was misdirected to the original shipping location.
Since the item was not in new...
condition the retailer automatically
rejected the return. We have since spoken with the manufacturer, the
retailer, and the consumer. The defective product is on it's way to
the manufacturer and the customer will receive a full refund. The
customer has confirmed this resolves the issue. We apologize for any
inconvenience this has caused.
Complaint: 10326380
I am rejecting this response because:Per there commentsAs
stated by the Fulfillment Partner, “few packages are ever lost, a
simple check with UPS would have located it” As initially requested,
please initiate the Trace with UPS to locate the package. It did not matter if I opened a case, they pulled the money from or account, before a case could be opened or the product located. Opening a UPS case would do nothing, They took my funds before any case was or could be opened and refunded the client. I did not issue a refunded Shopatron did, not allowing for UPS to open a 48 hour trace is the issue. If was indeed lost fine, However a case needed to be open prior and allowed, prior to the refund being processed. They comments were refund now or reship, NO Waiting for a CASE< NO OPTIONSI ASKED to allow UPS to do a trace there comments we refund client now and they did!I ask for the 116.00 because SHOPATRON did not follow what is considered proper procedure!
Regards,[redacted]