Kickstarter, Inc.

Hello,
As previously explained, while Kickstarter is a platform for the agreement between creators and backers, it is not a party to this agreement. The terms of the agreement (found in our terms of use) outline the responsibilities of backers and creators. This information can serve as a basis for legal recourse if a creator doesn't fulfill their promises. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.
Regards,
Kickstarter

Hi there,
For each project, we’re presented with the same information that backers are and we hold each project accountable to the same rules. This is a space where creators are able to test and find support for new ideas, not to present items that already exist. We’re unable to vet whether each idea is completely realistic or whether a creator has qualifications to finish their projects; that’s up to backers to decide.
For more information about backing a project on Kickstarter, see our Trust page: [redacted]
Best,
Kickstarter Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This product was originally expected in February 2015 and it is now estimated to be available June 2016, although it has been delayed so many times that I am highly skeptical that delivery will even be made by that date.  My issue is not with the delay, as stated previously.  The product is being sold retail prior to the original backers receiving the product which is unacceptable to me.  My concern is that this product is being sold on the internet before the backers ($13 million dollars worth!) receive the product.  I am doubtful that I will ever receive the product that I backed in August 2014 and according to kickstarter rules, Projects must honest and clearly presented and I do not believe this has been the case.  Although the Coolest continues to send out "updates" they are simply excuses as to why they are not moving forward with the product that was backed and started to be produced and is still not ready to ship.  This is unacceptable.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,
On Kickstarter, a backer can only make a single pledge to a project. If you select a new reward after you've already selected a different one as part of your original pledge, your new reward selection will replace the old one. In this case, it looks like there was some confusion about how reward selection works. The creator of this project encouraged backers to add an additional item to their reward request by increasing their pledges, but here it seems that instead of increasing the existing pledge, selecting the new reward (in this case, the blanket at the $30 level) replaced the existing reward selection (of the jacket itself) and decreased the pledge amount. While we understand the frustration of this situation, any issues with messaging about rewards are the creator's responsibility, as are any pledging issues caused by this. 
Since rewards are being produced, managed, and shipped by the creator, not Kickstarter, you will need to reach out to the creator about this issue. It's possible that you may be able to arrange for additional payment to them, outside of Kickstarter, in order to receive the reward you had hoped for when you originally pledged to this project.
Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Kickstarter has not answered my simple questions.  
I would appreciate a simple direct response.
1.What group did you expose my project to?  How does one get the rotations on website front page?
Simple questions.  As soon as I can get a direct response I will close this complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,I’m sorry to hear that the creator has not done a better job of communicating. We've reached out to them with a reminder of their obligations to their backer community, in addition to having forwarded along your concerns and those of your fellow backers. While we're disheartened that they have not yet updated you and other backers on the status of their project, we're unable to force them to do so. It's the creator's responsibility to communicate and complete their project as promised.As we've previously shared, our Terms outline the recourse that a backer can take if they believe that a creator has not made a good faith effort to complete their project as promised. We are not a part of this agreement that the backer enters into with the creator when they back a project. Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This answer is given to every other  complaints in here as you may see from their previous response. I don't see any good faith for a resolution.I am not able to get any update or a refund. If we look at Kickstarters terms  [redacted]It clearly states - When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they've satisfied their obligation to their backers.Clearly they did not follow kickstarters terms. I want Kickstarter to take an action on them and get my money refunded.I also asked Kickstarter to give me the project creators information, so I would take them to the small claims court. Yet they don't share this information. On the other hand, creator does not gibe me this information as well.  I believe that Kickstarter needs to give this information since I am not able to get it from the creators.Thanks,[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here..
 This is directly from the kickstarter website:
Reward > Creator accountability When you back a project on Kickstarter you enter into an agreement with the project creator as described in our Terms of Use. This agreement requires creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfill. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill. 
 
Aso kickstarter created this message they are responsible for ensuring the creator is held accountable. I also took time stamped screenshots of this message on your website and emailed them to myself and other in case it was taken down.

Hi there,
We understand your frustrations regarding delays with the Coolest Cooler project. At the same time, we also understand that the Coolest Cooler team is equally frustrated by these delays. A backer's desire to examine the validity of this creator's claims are...

understandable. Part of what makes our community so special is the vibrant backer community that supports creative endeavors and holds creators to the highest standards for transparency and integrity. To that end, we'd encourage backers of this project to keep in mind that this creator undertook a highly complicated project, has provided a detailed description of the path, has admitted to mistakes, and has committed to pursuing a positive outcome.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted]. While Kickstarter is the platform for this agreement, we are not a part of it. A big part of Kickstarter’s mission is to support creative freedom and independence; we don’t step into the actual creative process itself. Best,
Kickstarter

Hello,   Thank you for your email. As explained, when an individual like [redacted] backs a project, he enters into an agreement with the project creator. Under the old Terms of Use, the creator would be in breach of that agreement between the creator and backer if, after failing to fulfill a reward, the creator also does not offer a refund. As such, [redacted] is free to attempt to enforce this agreement against the creator.   While Kickstarter is the platform for that agreement, it is not itself a party to it, and does not itself offer rewards or mediate these disputes between creators and backers.   We hope this helps.   Regards,   Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is not the truth.  I did nothing to violate any of their terms or conditions.  I DID NOT violate any of their policies.  If they consider any of my actions to be in violation of the perceived policies, they should refund all monies they took from me under false pretenses.  This entire situation was caused because Kickstarter has an unwritten policy that Black campaign creators may start a racist campaign, but that would not be acceptable for other ethnic creators.  I objected to this policy and "ruffled feathers" out of fear that I would make this practice public knowledge.  Therefore, if I am an unacceptable campaign pledger, I need to be refunded all of my monies.  This solutions, by the way, had been concurred with by [redacted] Payments (a branch of [redacted]).
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is Kickstarter's policy on fulfillment: Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.---What Kickstarter is currently saying is that they don't take any legal part in helping the backers if there's any issue, HOWEVER: they require the project creators to refund any backer (me) whose reward was not fulfilled. So what is Kickstarter really requiring? I've been in contact for months trying to get a solution, explaining how the Project Creator has not held up their end of the bargain, so what will Kickstarter do to "require" them to do this? Because right now it feels like Kickstarter is only "suggesting" that the Project Creators fulfill this, as opposed to actually "requiring" it. This leaves me, the consumer, in the dust, because Kickstarter says that they're going to require it--the language of which implies that Kickstarter is going to enforce something--and now, after I've invested in their system.On their Trust and Safety page, [redacted] says We listen. We didn't just build Kickstarter — we've been lovingly tending to it since we launched in 2009. Our Integrity team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective platform around.We monitor the system. Our Integrity team uses complex algorithms and automated tools to identify and investigate suspicious activity on projects.We take action. Sometimes that just means asking someone to fix a problem. But when we find users or projects that abuse the system, we don't hesitate to suspend them.--But right now, after I've asked Kickstarter to address this multiple times, they have not TAKEN ACTION, like it says on their website. They have not asked someone to fix the problem, and they haven't suspended or done anything to the backers. As a customer of the service, Kickstarter is not addressing me or helping at all. This is unacceptable, as they explicitly say that they do take action.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,We're sorry to hear that backing the Baubax Travel Jacket project has been a frustrating experience.
Projects that launch on Kickstarter are often very early in the development process. This gives backers an opportunity to be a part of the creative process from the...

beginning. It also makes backing a project on Kickstarter very different from purchasing an item in a store. Project creators on Kickstarter choose an “Estimated delivery date” when crafting their rewards. This date serves as an early estimate as to when the creator may be able to fulfill, but could slip based on the demands of a given project. As such, creators will occasionally miss the mark on their initial estimated completion dates. Delays can occur for any number of reasons, but they are almost always in order to maintain or improve the quality of the project’s end result. Still, it’s important to us that creators communicate this information to backers along the way.When a creator is communicating, we hope that backers are able to return that respect by being patient and supportive. Often, the most productive thing a backer can do is to cheer a creator on despite bad news or delays. Still, if you continue to have questions or concerns regarding the status of the project or rewards, we encourage you to post in the comments section, or even message the creator directly. To message a project creator, visit the project page and click on the creator's profile image. This will open up their bio page where you can click the blue "Contact me" link to send them a message.In terms of refunds, as funds are disbursed directly to the creator, Kickstarter is unable to facilitate refunds. That said, we encourage you to continue reaching out to the creator to follow up about the status of your payment. We hope you hear more from this creator soon.Best,Kickstarter Support

We're sorry to hear [redacted] has had a negative experience with this project creator. We once again urge her to attempt to contact the creator, and remind her that Kickstarter's terms of use provide her with a basis for legal recourse against the creator if she is unable to reach a resolution directly. 
Regards,
Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business has not provided any answer to the complaint, it's just merely given its business overview.Perhaps they can address the fact that thousands of dollars have been stolen via their business; they keep there % regardless if a creator fulfills their requirements or not; and they censor backers (victims) comments. 
Perhaps addressing ing the initial complaint instead of a blanket statement of what you want people to believe as opposed to the reality would be nice. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Clearly there's 'something' being hidden when Kickstarter continues to refuse to address the fact that they've kept a fee from someone using their business who has stolen my money. A fee taken from MY money. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
*

Hello,When a creator provides a shipping date for rewards on a Kickstarter project, our site clearly displays it as an estimated shipping date. As these products and rewards are creative in nature and do not yet exist, it is not possible to have guaranteed shipping dates. It's unfortunate...

that the creator was not receptive to your messages. While we can encourage creators to respond to their backers, we are unable to force them to do so. The responsibilities of fulfillment are strictly between the creator and backer. [redacted]'s original request for a refund was responded to by Kickstarter Support within four hours upon receipt, and the response included details about Kickstarter's refund policy and instructions to reach out to the project creator. The follow-up response received by Support from [redacted] did not include a question that required additional action or a response.At Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the way. While Kickstarter is the platform for this agreement, we are not a part of it. We do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewards. This information is publicly available and provided for all users on our Trust Page: [redacted].When a user backs a project on Kickstarter, they enter into an agreement with the project creator, as described in our Terms of Use: [redacted]. Each time a pledge is made on the site, a notification appears to each user that states, "Kickstarter does not guarantee projects or investigate a creator's ability to complete their project. It is the responsibility of the project creator to complete their project as promised, and the claims of this project are theirs alone." Below this, we link to our Trust Page, which outlines additional details.Our Terms of Use outline the responsibilities of backers and creators. This information can serve as a basis for legal recourse if a creator doesn’t fulfill their obligations under the agreement. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and 
I'm not truly satisfied as my emails to Baubax LLC have gone unanswered. I will NEVER support a Kickstarter project again. they are not a reputable business. 
Sincerely,
[redacted]

The fund raising for "[redacted] - The little bunny that wouldn't give up!" is very disturbing!
What a pack of lies! I'm sure that the rabbit breeder under whose care "[redacted]" was born is now trying to make profit from the miserable and very short life of this little baby rabbit! The first time I read about "[redacted]" was an online article of the "Telegraph" which I'm citing here:
"A paralysed bunny has been given the chance of a new lease of life thanks to a mini skateboard ‘wheelchair’ he uses to get around. [redacted], who lives on rabbit farm in New York, was paralysed after being bitten by a more dominant rabbit, with his owners initially fearing he might have to be put down. But the animal fought back to better health and been described as the “little bunny that wouldn’t give up”. [redacted], who was found “stiff and frozen” on the floor of a barn at Overlook Acres farm, now zooms along in a custom skateboard made from pieces picked up from a dollar store."
Immediately after reading this article I asked myself: Why does this rabbit breeder not take care of the newborn rabbits? When there is danger that the helpless little ones get injured by adult rabbits, why are they not separated? How was it possible that little "[redacted]" was found "stiff and frozen" on the floor??? Why does the rabbit breeder not provide nests for the newborn rabbits that make it impossible for the little ones to escape and freeze to death outside???
It is a crying shame that this rabbit breeder neglects his animals so much! I'm sure that "[redacted]" is not the only poor rabbit baby that got injured by adult rabbits, and probably many rabbits regularly freeze to death in this facility because nobody cares for them!
After all this, the neglectful and animal abusing rabbit breeder wants to appear as an animal lover who "saved" the life of a little rabbit. But the baby died! Little "[redacted]" had to suffer, and he finally died because of the miserable living conditions in this breeding facility!
This is a very sad story! It is the fault of the rabbit breeder that "[redacted]" suffered and died, and he should not be allowed to make money with the made-up story about this poor rabbit baby!
Instead of making money with his fake story, this rabbit breeder should be punished to the fullest extent for the suffering of the rabbits in his breeding facility!!!

Hello,
Sorry to hear about this issue.
To clarify, while these people are getting in touch with the creator through the messaging system on Kickstarter, Kickstarter itself isn't affiliated with any advertising, promotional, or marketing services. These people do not work for...

Kickstarter, as you can see on our team page: [redacted]. Any unsolicited offers you receive should be taken with a grain of salt.While it's ultimately up to creators to research and determine what's best for your project, we take spam behavior very seriously and will take the appropriate action according to our Community Guidelines: [redacted]. Please mark these messages as spam and our Integrity team will look into this as soon as possible. Apologies for any inconvenience.
Note that creators do not pay a premium for promotion on Kickstarter. There are many ways you can get your project noticed, and make it as attractive as possible for your own audience. For a full play-by-play, take a look at our blog post about how to be featured on Kickstarter: [redacted]
Best,
Kickstarter Support