Sign in

Kimble Recycling & Disposal, Inc.

Sharing is caring! Have something to share about Kimble Recycling & Disposal, Inc.? Use RevDex to write a review
Reviews Kimble Recycling & Disposal, Inc.

Kimble Recycling & Disposal, Inc. Reviews (26)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After review of the account there were several attempts made to remove the container for the customer however no contact was made with the customer. The company has agreed to remove the $charge for the non return of the container based on the investigation findings

Kimble recycling has a lourefund!!!) refund serviceThey have you pay months in advance and if you stop service due to selling your home they do not give you any refund!!!!
They in turn keep your hard earned money for no services being provided

I advise that you run far and fast from Kimble Recycling & DisposalI switched to Kimble appxthree weeks agoThey did not pick up the trash on their first week of scheduled serviceI am still awaiting my trash can from Kimble, three weeks after I started service with themI have no choice but to place my trash outside for days while the animals in the neighborhood shred the bags in search of foodI think Kimble Recycling & Disposal has one of the most pathetic customer service departments I've ever encounteredI will switch to another refuse company very soon

The company responded to customer directly on 5/29/stating the issue was escalated to an operations manager in which the customer agreed to hold all trash until the following weeks pick up and a month credit was applied to the account

my dad had it but died and his family didn't pay the bill,I live behind and was trying to get trash picked up but they wont do it because the addresses are to close ,its not my fault the post office assigned me the address but that is kimbles fault if they don't want a customer that will pay on time, so if you have a neighbor that got behind on their trash bill then don't go through kimble

The company has reviewed the complaint of the customer and has been called by the customer service manager.  A tote is being delivered today.  Customer states if container is not there by 5pm he wishes to cancel account.  Explained will review practices and conversations that have...

transpired with asking for a supervisor.

The company has reviewed the complaint and has contacted both the original owner as well as current owner to remove trash containers.  A credit was issued to the original owners account and there is now a balance of $0.00 owed to the customer.  An invoice showing there is no further...

balance s being forwarded to the new billing address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The company did address the issue presented with the customer.  The operations manager contacted resident in regards to the holiday is not an observed holiday to delay the trash service for residents.  The holidays that will cause trash service to be delayed by 1 day are New Years Day,...

Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.  The service is delayed by 1 day from the holiday so moving forward the next observed holiday is Thursday, November 26.  All service will stay the same for pickup on Monday, Tuesday and Wednesday however Thursday trash will be picked up Friday and Friday trash will be picked up on Saturday.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,I serve as legal counsel for Kimble Recycling & Disposal, Inc. aka J&J Refuse (“Company”).  I appreciate the opportunity to respond to Consumer Complaint #[redacted] and thank you for your assistance in mediating the instant dispute.  The Company...

strives to provide a high quality service and be a responsible neighbor in the communities that it serves.  Unfortunately, disputes arise which remain difficult to resolve due to a variety of factors outside of either parties’ control. The Company is a privately held and family owned refuse and sanitation hauling company in North Eastern [redacted].  On August 31, 2015 a Company collection truck traveled to [redacted] Street to pick up refuse in accordance with its normal collection practices. According to Google Earth the posted speed limit appears to be 25mph and the lanes are not marked.  Company trucks are equipped with GPS monitoring which indicates at or near the time of this accident the subject truck was traveling between 15 and 20 mph, which would be within the applicable posted speed limit.  The collection truck picked up the refuse on the street and left.  Later the Company received a call that it had allegedly missed the refuse set out by Mr. and Mrs. [redacted] at their residence located at [redacted] Street, [redacted].  At their request, the truck returned to their residence although there were no other stops to pick up on this street.  Later it was learned that the refuse for Mr. and Mrs. [redacted] had been picked up correctly and Mrs. [redacted] had requested the truck to return by mistake.  During this return trip the truck was struck by what appears to be a low hanging utility line.The [redacted] Administrative Code at 4901:1-10-06 requires electric and power lines to be 15.419 feet off the roadway.  [redacted] Revised Code §5577.05(C) requires vehicles to have a height less than thirteen feet six inches.  To the best of my knowledge, it is not disputed that the truck involved in this incident is under 13'6 feet tall.   Company drivers have a tremendous responsibility in operating their trucks on public roads in a safe and conscientious manner.  The Company takes this obligation seriously and its drivers are routinely watching the road to ensure they avoid all accidents with pedestrians, children, animals, autos and property. Additionally, since this was a return trip to the [redacted] residence the driver would have also been searching for their address in order to locate their refuse for pick up.  The Company is certainly sympathetic to the [redacted]’s plight, however there are a number of accidents that occur on a regular basis that are simply not actionable by either party.  This is due to the law requiring more than causation to justify the award of damages in a negligence claim. Rather, a party must have been acting outside the appropriate standard of care, in this case as a reasonable prudent person.  Without knowledge that  the subject line was too low, and taking into consideration its operation of a truck of lawful height, my client did not breach its standard of care.  Upon learning of the event the Company operations supervisor inspected the truck and home and concluded that the line was below the legal limit and therefore the driver was not at fault.  This was based on discussions with the driver and a site view and inspection of the accident area.  Mr. and Mrs. [redacted] subsequently filed a police report that identified one eye witness.  Mr. and Mrs. [redacted] also sent correspondence to the Company indicating they disagreed with this analysis.  They indicated that they believed the Company was at fault because the mechanical arms on the truck must have been up in the air to strike the line in question.  Upon receiving the complaint the Company initiated a follow up investigation to again evaluate whether the driver was at fault in this incident.  The eye witness was interviewed and when asked if the arms on the truck were up, he indicated they were not.  This discussion indicates that the wire must have been below 15.419 feet as the only way the truck in question could have struck a line of lawful height would be if the mechanical arms and bucket were in the air.  In addition to the eye witness testimony that this did not occur, it is also logical because the truck in question was returning to the [redacted] residence and thus would not have been in the process of dumping its bucket while traveling down the street to this one stop.This eye witness conversation was relayed to Mr. [redacted] along with advice that the investigation was still pending as the Company attempted to review any available pictures of the truck in question.  Mr. and Mrs. [redacted] responded by filing the instant complaint and threatening a lawsuit because they do not believe that the eye witness informed the Company that the arms were not in the air.  Despite receiving this response my client has advised Mr. [redacted] that it will continue to investigate the matter in good faith and in an effort to reach an amicable solution with all parties.  Specifically, since the entire dispute appears to center upon whether the subject driver had the mechanical arms up along with his bucket, the Company has requested the eye witness to sign a written statement confirming what he in fact saw.  This is a very common underwriting practice used by insurance companies to appropriately document their investigation.  Unfortunately to date the witness has not returned two phone calls, likely due to a hectic work schedule.  The Company remains committed to rectifying any negligent acts it commits.  Unfortunately to date it has not been able to find evidence of negligence in this matter.  The driver and the only eye witness indicate the mechanical arms were not upright.  Mr. and Mrs. [redacted]’s argument as to liability is based solely on the fact that the truck passed safely under the wires earlier, and therefore the mechanical arms must have been upright to strike the wire on its final approach.  However, there are a number of potential catch points on the top of the truck at issue, and the wire will only be caught when the wire is caught by a specific catch point.  On prior passes, the wire may just have easily bounced off the truck catch points or avoided the catch point altogether.The Company is committed to providing exceptional customer service and resolving complaints in a responsible manner.  In the instant case the evidence evaluated to date does not identify fault on behalf of the Company, and as a result the Company cannot assume liabilities for events that it is not responsible to assume.  However, in a show of good faith the Company has not closed the claim but continued to pursue an investigation aimed at identifying and clarifying what appears to be the only disputed fact, whether the mechanical arms were up in the air.  The Company believes the multiple efforts at investigating and resolving this matter evidence that the Company is committed to being a responsible business and upholding the ideals reflected by the Revdex.com.    I thank you for your time and consideration in this matter. [redacted]

The company has reviewed the complaint and the amount of the proration from cancellation is $30.07.  A check will be issued for the reimbursement of unused service and should reach consumer within 7-10 business days.

I paid for one whole year of trash pick up, never even got an invoice, none at all, when I called this company they said they don't refund my money in a mid quarter all I get is the last quarter refund, this company is a rip off . I advise anyone not to deal with this company at all. they are thieves.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until  12/1/15 for the business to perform this action and, if it does, will consider this complaint resolved.
It would have been appropriate to have received some acknowledgement and apology from the company for the aggravation this situation has personally caused me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

The company has reviewed claim and has picked up trash for resident and issued a 1 week credit to the account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The company has reviewed the complaint and has sent a driver back to remedy the situation.  We will take the note into consideration to update our website with restrictions on placing out upholstered items as well as mattresses in the future to better serve the needs of our customers. ...

As of Friday, March 4, the company has picked up all trash at said residence.

The company has reviewed the complaint of the customer and has addressed the concern via telephone with the customer.  The policy of Kimble which is printed on the back of the invoice mailed out to customers states "No Refund.  Billing is done in advance and on a quarterly basis and NO...

REFUNDS are provided in the event service is cancelled prior to the end of the period identified on this invoice.  Kimble will provide services through the end of said period."   The response to the customer indicates that we would be glad to provide service through the paid quarter however, in this case the company is going to issue a refund of the remaining balance outside of company policy back to the customers credit card.  It has been stated the customer must allow 3-5 business days for the refund to show back on statement.

Check fields!

Write a review of Kimble Recycling & Disposal, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kimble Recycling & Disposal, Inc. Rating

Overall satisfaction rating

Add contact information for Kimble Recycling & Disposal, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated