The company has reviewed the complaint filed and reached out to our operations team. The resident did call and speak with a driver supervisor in regards to the mess left behind. Supervisor explained to the resident that in order for us to pick up must be properly bagged and not torn open...
upon arrival. Supervisor also advised that once it was properly bagged we would be glad to return and pickup.
Kimble Company was awarded the Contract with the City of [redacted] and this customers address was listed as Vacant on the list provided by the City. It has since been updated to active, this customer received their Recycle Tote and has been being serviced on a weekly basis by Kimble.
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Upon receipt of this complaint I called customer as we have had issues with getting to residence due to weather. We did send a driver out to get cleaned up and instructed driver if unable to try and do a hand pickup or let dispatch know so we can at least make a call out to customer to explain...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My intention was not to have the holiday schedule explained to me....my reason for the complaint was the way their driver treated me regarding the missed pickup...I was treated with no respect and he was extremely hostile to my asking if he could go back and pick up my trash.
To to have my complaint resolved there needs to be an apology for the way their employee acted.
Regards,
[redacted]
The company has reviewed the complaint filed and reached out to our operations team. The resident did call and speak with a driver supervisor in regards to the mess left behind. Supervisor explained to the resident that in order for us to pick up must be properly bagged and not torn open...
upon arrival. Supervisor also advised that once it was properly bagged we would be glad to return and pickup.
Kimble Company was awarded the Contract with the City of [redacted] and this customers address was listed as Vacant on the list provided by the City. It has since been updated to active, this customer received their Recycle Tote and has been being serviced on a weekly basis by Kimble.
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Upon receipt of this complaint I called customer as we have had issues with getting to residence due to weather. We did send a driver out to get cleaned up and instructed driver if unable to try and do a hand pickup or let dispatch know so we can at least make a call out to customer to explain...
why we are unable to service.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My intention was not to have the holiday schedule explained to me....my reason for the complaint was the way their driver treated me regarding the missed pickup...I was treated with no respect and he was extremely hostile to my asking if he could go back and pick up my trash.
To to have my complaint resolved there needs to be an apology for the way their employee acted.
Regards,
[redacted]